Trusted Agent profile · Baldock, Hertfordshire
Verified
★★★★★
252 reviews across 4 platforms
39 High Street, Baldock, Hertfordshire, SG7 6BG
Part of Country Properties, see every office.
Country Properties's office in Baldock, Hertfordshire, at 39 High Street, is rated 4.7 out of 5 across 252 reviews on four platforms, including 153 Google reviews rated 4.7.
153
Reviews on Google
This office
6
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
89
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read the review from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 2 from buyers
Our professional team members are experts in the local property market and are here to help you with your sale or let, every step of the way. We’re part of a network of estate agents and are partnered with the Hunters group. This means you get the service of a local agent with the support and infrastructure of a national chain. So get in touch today for a free valuation or to find out how we can help.
Every review we hold for the Baldock office, from every platform, shown as written. First names only.
5/5
GoogleWe would like to say a massive thank you to Country Properties in Baldock for their handling of the sale of my mother's house. They have worked very hard and had to overcome a number of challenging issues. The whole team have provided an excellent service.
Thank you so much for your lovely review. We all appreciate your kind words and wish your Mother well in her new home.
5/5
TrustpilotStar Sasha
5 Stars!! So so helpful. Sold my house with Country properties at a time when house prices were dropping and less people were buying. They kept me informed and made the viewings of the property very straight forward. Jake explained everything clearly and didn't mind answering all my questions. Sasha was amazing. Always aware of what was happening, pushing things along and providing updates at appropriate times. Thank you so much, I am very grateful.
5/5
GoogleTracy has been fantastic in dealing with a very complicated chain, along with other problems that have arisen that could test anyone to the limit. All along she has been professional, friendly, always in touch and keeping you up to date with progress. I have been extremely impressed with the whole process, it has certainly reduced the stress that I anticipated. Great work!
Thanks so much for taking the time to write this review. We are so pleased to hear you had a good experience with Country Properties, Tracey will be delighted to hear your kind words.
5/5
TrustpilotCountry Properties are the best! …
From start to finish Country Properties were fantastic! Very professional & always on hand to answer any queries & support the customer. A very special thank you to Sasha who went above & beyond to help us through our sale, she is amazing! We have used Country Properties in the past & wouldn’t consider another agent, they are by far the best in the area.
5/5
GoogleBrilliant service right from the beginning , always keeping us up to date and helping with any questions , would highly recommend , thank you
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience and that our team was able to keep you informed every step of the way. It means a lot to us that you would recommend our services. Wishing you all the best for the future!
5/5
GoogleGreat service from Irma and Michelle ☺️
Thank you so much for your wonderful 5-star review. We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team!
5/5
GoogleThanks to Christian at the Baldock office for his professionalism and friendliness and for taking us to see a couple of other brand new properties which we weren't aware of but which he knew would be of interest.
Thank you for your feedback, we are delighted that you have had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again.
5/5
TrustpilotWe had a fantastic experience from…
We had a fantastic experience from start to finish. From the very beginning, the whole team were professional, knowledgeable and genuinely consultative throughout the process.
5/5
GoogleWe bought our house from Country Properties 30 years ago and have just sold it through this friendly, client centric company. Country Properties are professional and proactive; listen to what the clients want for the marketing of their property and suggest solutions to ensure the optimum profile. We would highly recommend them. With thanks to Helen and Michelle for everything
Thank you so much for your lovely review, Helen and the team really appreciate it and we wish you all the best.
5/5
TrustpilotI had a fantastic experience with Sacha…
I had a fantastic experience with Sacha at Country Properties. She was incredibly friendly, approachable, and helpful throughout the entire process. Nothing was too much trouble, and she was always happy to answer questions and provide guidance whenever needed.
5/5
GoogleI would like to sincerely thank the team at Country Properties in Baldock for the excellent service with our house sale. With all the challenges posed by Covid-19, the process was as smooth as it possibly could be and nothing was too much trouble for the team, especially Tracey Curaba our house sale progressor. Thank you.PositiveResponsiveness, Professionalism
Many thanks for your 5 star review, we are so glad you had a good experience. Our staff will be delighted to hear your kind words.
4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
5/5
GoogleGreat team of conscientious, friendly agents who have provided us with a superb service in finding our lovely new home. A special mention to Martin and Michelle who kept us fully informed though out the stressful process making the disappointments we experienced bearable. Thank you for the great service, highly recommended.
Thank you for sharing your feedback, Martin, Michelle and the team are delighted to hear you were pleased with our service. Wishing you all the best in your new home.
5/5
GoogleExcellent service provided to us as buyers, thank you very much to the whole team especially Sonia, Kerry-Marie and Helen for all of your support throughout the process. We were kept fully informed with regular status updates as part of the service, and all of the team were on hand to answer any questions. Thank you again, we love our new home!
Thank you Lucy! We're glad you have been happy with the service we've given, if there's anything you need in the future please don't hesitate to contact us!
5/5
GoogleChristian is brilliant at County Properties in Baldock! He went out of his way to ensure I could view multiple properties back to back, and at a time that suited me after work. I really appreciated his efforts to help me find the right property and would highly recommend him as an estate agent 🤟🏼 thank you Christian! …
5/5
TrustpilotFantastic service
Fantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
5/5
TrustpilotCountry Properties Hitchin Lettings Excellent
Country Properties Hitchin LettingsAll of the lettings team have been excellent in helping me secure the property I really wanted. Jo and Pam went way above and beyond what was required . They kept me up to date with everything and liaised with the owners to ensure the deal was done. Without their patience and understanding I would have been disappointed ! Thank you Ladies ...Thank you Country Properties
5/5
GoogleBuying was a difficult and stressful process given the current situation but Country Properties have been fantastic at helping us get our dream house. Tracey was responsive to any issues, on top of the situation throughout and has been extremely proactive to keep things moving along! Thank you!PositiveResponsiveness, Professionalism
Thank you for your 5 star review, Tracey and the team will be thrilled to hear your kind words. We wish you all the best in your new home.
1/5
TrustpilotBad experience .
Unfortunately this company cannot be trusted by Landlords . Having formulated a contract many years ago they recently tried to impose add additional costs which were not an acceptable change tour agreement . We subsequently decided to terminate our agreement because of this and incurred an introduction fee on our properties after many years of business . A bad experience .
5/5
GoogleFrom our first viewing of the property to the completion Country Properties stood out as one of the best experiences we've had with an estate agents. They felt on our side throughout, helping us to match our offer with the vendors expectations and were always happy to step in when we hit some brick walls during the conveyancing period. As a result we'll be completing on our first property in a few days and couldn't be happier. Would 100% recommend them over other local agents.
Thank you so much for taking the time to write this review Paddy. We hope you will be very happy in your new home. Should you require any help in the future, please do not hesitate to contact us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Properties's Baldock office has 252 reviews across four platforms: 153 on Google, 6 on Facebook (across the whole business), 4 on View Agents, 89 on Trustpilot (across the whole business).
Country Properties Baldock is rated 4.7 out of 5 across all 252 reviews, and 4.7 out of 5 on Google from 153 reviews.
Country Properties Baldock, 39 High Street, Baldock, Hertfordshire, SG7 6BG.
