Trusted Agent profile · Aylesbury
★★★★★
248 reviews across 2 platforms
Banking Hall, 2 Great Western Street, Aylesbury, HP20 2PL
Taylors Estate Agents's office in Aylesbury, at Banking Hall, is rated 3.4 out of 5 across 248 reviews on two platforms, including 119 Google reviews rated 4.4.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
GoogleGood service throughout the whole experience finding a rental property. Vienna was incredibly helpful from start to finish, would definitely recommend!PositiveProfessionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI rented a flat from Taylor’s for my…
*****Avoid****_0 star I rented a flat from Taylor’s for my daughter in Bicester for 8 months. The service I received was appalling. Firstly to speak to anyone at the branch is almost impossible. Calls are never answered, and if you are lucky you may have your call answered after several attempts to contact them.When you query something you are promised a call back which never happens. I have currently been waiting for a deposit refund and still waiting when the flat has been checked over more then 3 weeks ago and I have been told £100 will be deducted from my deposit for cleaning although it was left in a better state than when I became a tenant at the property.Avoid at all costs as I am sure there are other agents out there who are more thorough. Save yourself the stress!!! No response from Northampton office no response on sent emails and the phone calls just goes on messaging service left 100 voicemail and email still no response bloody jokers..I will be raising a complaint soon as I am back on the UK..
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
1/5
TrustpilotLandlords & Tenants Avoid Taylors Aylesbury
If you are a landlord considering Taylors in Aylesbury (Countrywide), please read this before you make the same mistake I did.
4/5
GoogleThis is my second time using Taylors and both times Mo has been incharge of the whole process. He's incredibly helpful and understanding of your situation.
Thank you for your lovely review Nosheen. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
1/5
GoogleDuring my first year using Taylor’s estate agents I was highly impressed with the service that I received, the process was seamless. However this year, possibly due to a different agent being in charge of my property it has been nothing but terrible service and a headache for me. I live away from the property hence the need for an agent and it is impossible to get In contact with the office. On a weekend while off work I had to travel to the office in person, as my countless calls and voicemails are unanswered. Overall I am very unhappy with the service, it made my life more difficult rather than simpler.
1/5
GoogleWent to view a property last week, got told they would email us the application and didn’t we had to phone up about it, we then filled it out and sent it back but no respond we’ve called and they have said multiple times they will call us back and never have we’ve phoned and phoned and no answer.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe would recommend Taylors in Watford
We would recommend Taylors in Watford, our sale was a complicated one but Ray Carroll and Lauren White went above and beyond to get it over the line for us. Both Ray and Lauren were consistently helpful, understanding and kind, so we were very happy with the service we received.
1/5
TrustpilotShit company
Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.
1/5
TrustpilotWorst estate agents
I have been today to a property viewing in Luton( LU1 3 UN).I was early with one hour, since I had to travel from London. I announced them of my early presence and they've said that they will be there in 10 min. They were late almost 10 min.The agent was looking like he just finished his lunch. In one hand o bottle of Lacozade. His tie was looking like he's just came from a party , and not even a sorry for been late.I am done with Luton. I do not understand how their managers can't monitor their customer service skills
5/5
TrustpilotTaylors Stevenage made my life easier
Taylors Stevenage made my life easier, I got really fast response on the letting progress and moved in a couple of days. Thanks
5/5
GoogleI have just bought a property via Taylor’s Aylesbury. I was genuinely humbled by the professionalism of staff employed at Taylor’s. Mo Aziz guided me through the process seamlessly, kudos to Mo and the well supported team. Highly recommended.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am a home owner today because of the continued effort and advise I received from senior mortgage and protection consultant Selina Aspal at the Aylesbury branch of Taylors Estate Agents. For all those who are looking to get genuine advise and help in securing mortgages, I recommend them to visit this branch and speak to Selina, she will help you make your dreams come true. Ever grateful. Y. Abateneh
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
TrustpilotI recently visited TAYLORS SALES AND…
I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.
5/5
GoogleBought a house through Taylors, and the team was amazing throughout the whole process. Mo was the MVP of the process keeping everything on track.
Many thanks Jason for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
5/5
GoogleVery good service, lovely assistance
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
1/5
TrustpilotWhere is my deposit? Taylors Oxford
After more than two month of leaving my tenancy with Taylors Oxford, I have no received my deposit. this are almost £900.The claims for deduction are £0.00, so I cannot open a dispute because we agree on the amount to be given back. Anyway, those £900 have never been given back. The person on charge doesn't reply to my emails.Avoid this company 100%
1/5
TrustpilotRude and officious
Rude and officious Yet another Trustpilot one star review!Unpleasant experience trying to arrange a viewing, thankfully Cardiff is awash with friendly estate agents keen to sell property.
1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
1/5
TrustpilotWorse agency in 33yrs of renting
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across.
5/5
GoogleI would recommend tailors to anyone.very helpfully nothing to much trouble.thank you mo and Emily .
Thanks Graham for your great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Estate Agents's Aylesbury office has 248 reviews across two platforms: 119 on Google, 129 on Trustpilot (across the whole business).
Taylors Estate Agents Aylesbury is rated 3.4 out of 5 across all 248 reviews, and 4.4 out of 5 on Google from 119 reviews.
Taylors Estate Agents Aylesbury, Banking Hall, 2 Great Western Street, Aylesbury, HP20 2PL.
