Taylors Estate Agents reviews

★★★★★ 1/5

Google

I had no intention of leaving a one‑star review, yet their service falls beneath even that standard. I won’t list individual managers or staff, though the branch team and management will know exactly who this refers to. My experience with Taylors Aylesbury Lettings has been the worst I’ve ever had with any estate agent. I faced constant errors, incorrect charges, poor communication, and a complete lack of professionalism. Despite paying full fees, I received wrong statements, unexplained charges, and contradictory information. Even basic tasks like issuing a correct invoice or calculating fees accurately turned into a long, exhausting chase. What made this even worse was the culture of deflection. No one took ownership of anything. I was passed endlessly between the branch and different agents, area managers, each blaming the other while nothing was resolved. Emails were ignored, calls weren’t returned, and the service standards were consistently poor. Even the services I paid for, such as professional cleaning and inventory, were carried out to an unacceptable standard, forcing me to step in personally to maintain the property for my tenants. Taylors added no value to the management of my property; in fact, they created more work, more stress, and unnecessary financial loss. I have now escalated the matter to the Ombudsman, who is still investigating, a process that takes several months due to the volume of issues involved. If you are a landlord considering Taylors Aylesbury, I strongly recommend avoiding them. They are unprofessional, unreliable, and simply not fit for purpose.

SR · 16 January 2026

★★★★★ 5/5

Google

I had a great experience with Pharaz and his team while trying to buy a flat. From the start, they were professional, helpful, and always available when I had questions. They worked extremely hard to secure the best deals for me and made the whole process much smoother and less stressful. I really appreciated their honesty, effort, and communication throughout. Highly recommended.

Donell · 16 February 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Aakifah throughout our journey and if there was ever a person to commend for going over and beyond it is certainly her. As well as managing the department she is an absolute credit to Taylors in the way she conducts herself and has shown great resilience and positivity ultimately leading to a positive outcome. People like Aakfiah are very hard to come by, she is a natural and should be cherished

Adnan · 16 March 2026

★★★★★ 1/5

Google

Wouldn’t use for lettings, especially if you are the landlord. They marketed my property using badly taken pictures and no description about the great amenities and locations nearby which would have made it more desirable. Didn’t get too much interest and ended up with a less than desirable tenants. Could have done it miles better myself, and now have done through Openrent at a third of the cost! had people falling over themselves to rent the place. Get this, they even moved the tenants in without me having signed the tenancy agreement! I had made it clear I may have wanted to make changes but they told me the tenant had already moved in when I instructed some minor changes to the agreement the week after. Miles too dear for the service you get, run by kids who are guided by incompetent adults whereby the philosophy is obviously quantity, not quality. Poor communication and rude when you challenge them on their incompetence. Dealt with Louise Johnson to start who seemed pretty competent but was passed to Kirsty Dart who reflected everything I have said above. I mean, moving a tenant in without the landlord having signed the tenancy agreement! Are you serious!?

James · 25 July 2024

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 1/5

Google

I initially had a positive experience with this estate agent, but unfortunately, recent interactions have been very frustrating. Despite requesting multiple times to be removed from their marketing list, I have been repeatedly contacted. Most recently, Mo from Taylors even knocked on my door, claiming people are interested in buying property in the area. I found this intrusive and frustrating. I strongly urge the company to respect customer preferences regarding communications.

Kushalbos · 16 January 2026

★★★★★ 5/5

Google

Thank you to Craig and his team for their professional services over the last few years. Their excellent communication and professionalism has made it a pleasure to work with Taylors from a Sales and Lettings prospective. Mo always a pleasure over many years, Usman a credit to the team in more recent times. Craig's professionalism, straight and honest communication makes doing business with Taylors Aylesbury a pleasure and this is reflected in his team.PositiveProfessionalism

Naomi · 26 February 2024

★★★★★ 5/5

Google

Thank you to Craig and his team for their professional services over the last few years. Their excellent communication and professionalism has made it a pleasure to work with Taylors from a Sales and Lettings prospective. Mo always a pleasure over many years, Usman a credit to the team in more recent times. Craig's professionalism, straight and honest communication makes doing business with Taylors Aylesbury a pleasure and this is reflected in his team.PositiveProfessionalism

Naomi · 26 February 2024

★★★★★ 5/5

Google

I had a really good experience with these agents. Especially the new lettings manager Aakifah Khan whom I dealt with. I am looking to potentially buy a property in Aylesbury and wanted to rent first so I can get to know the area. I explained that I am not local in Aylesbury and Aakifah assisted me in finding a property whilst taking into account my needs as a tenant and guided me through the process. As this is my first time renting, I had alot of queries and she always answered promptly each time. I would definitely recommend Aakifah to manage your property matter!!

Fatima · 3 April 2025

★★★★★ 1/5

Google

Our experience with the Aylesbury branch was beyond appalling: inactive and incompetent. Our agent didn't even turn up for the viewings, leaving us to show potential buyers round. From start to finish the whole service was lacking in any professionalism. To begin with we found out the lady who valued our house had left, and wasn't to be replaced, leaving two weeks with the office with no sales member there as the rest of the team were going on holiday. We asked Craig the manager to hold back from putting the house online in this case until everyone was back from their holiday. He verbally agreed and then went ahead and put the house on the market despite our express not to. The team would never call us, and we would chase to find out what was happening, often being transferred to another branch who told us they were either on annual leave, or away for another reason. This didn't instil any hope that potential buyers could also get through. One lady that we showed round on our own, was very keen to make an offer, but then Taylors never really followed up and we are not sure what happened. Another viewing, and they did not turn up, the lady wasn't interested and left just as the agent Mohammed turned up, he then took off down the road, before we could speak to him. We had to go into the branch and ask why he never a, arrived on time and b, just left without speaking to us. The final straw was when we received a letter from Taylors asking if we'd like a free valuation to our property, whilst we were still on their books. We decided at this point to withdraw the property. No follow up call was given to us and we were just sent a survey to complete. There has been no acknowledgement from Craig or Mohammed to our email which was sent over a week ago. Completely hopeless, with zero respect of before or after care for the customer.

Robert · 25 August 2023

★★★★★ 5/5

Trustpilot

Exceptional Service from a Truly Dedicated Agent - Thank You Georgina!

I cannot recommend Georgina McCronachie at Taylors Estate Agents highly enough. From start to finish, her commitment was outstanding. What truly set her apart was her willingness to assist us even during her personal time, a level of dedication that is rare to find.

Lloyd · 20 January 2026

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

I have been personally dealing with Pharez during the process of buying a house and the whole process has been so smooth and easy. He has gone above and beyond to help us and answered any questions we had, while always keeping us updated. Would definitely recommend!

Asaam · 16 March 2026

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

Selling a home is a big milestone, and thanks to Mohammed at Taylor’s Estate Agency, the process was smooth, stress-free, and handled with absolute professionalism. …

Justyna · 16 May 2025

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 3/5

Google

Mixed experience with Taylor’s overall - change of individuals I was dealing with the property I rented made moving out of property difficult. For return of deposit Natasha Smith was very helpful and responsive. Natasha improved my impression of Taylor’s overall and is a great example of being clear and professional.

Verity · 26 April 2024

★★★★★ 5/5

Google

My family and I had been searching for properties throughout Aylesbury for a few weeks, and the experience was always pretty bad, until we enquired about a property Taylors was managing. Lesley was great from the start, and even allowed us to view a property three times before moving in. She was patient and even entertained our kids while we measured/looked around. She was so good with our children that they didn't want to leave! From viewing to move in, it was a pleasurable experience, unlike other Aylesbury letting agencies who will pit potential renters against one another. If you have a choice between houses and Taylors manage one of them, go for that one!PositiveResponsiveness, Quality, Professionalism

Charlie · 25 August 2021

★★★★★ 5/5

Google

We rented a property off Taylors Aylesbury before buying our own locally. I have had the pleasure of dealing with Lesley from day 1 and Vienna towards the end and I cannot praise them highly enough. Both my Mrs and I are extremely thankful for all the help and support Lesley provided us throughout the tenancy as well as making our move hassle free. I would highly recommend Lesley and her team without a hint of doubt!

Tashfeen · 25 August 2021

★★★★★ 5/5

Google

I had a viewing recently led by Akhtar, and she was great to deal with. Very professional, punctual, and clear in her communication throughout the process. She had a good knowledge of the property and was able to answer all the questions I had without any pressure. Overall, it was a smooth and positive experience, credit to her for making it that way

Sarah · 25 July 2025