Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWorst management and money eaters
Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal.
Mukesh · 24 May 2025
★★★★★ 5/5
GoogleI bought a property via Taylor’s Aylesbury last week. Mo Aziz is amazing and guided me through the process for the last 3-4 months. Highly recommended.
Leelakrishna · 26 April 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave us your 5* review and recommendation Leelakrishna Velugoti! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was dealt with by Brian who I’m assuming is an experienced estate agent
Understood what we were looking for
Returned all my calls
Came up with 2 properties in a week and we have put an offer on on what my wife calls her dream home
It’s been a great experience to with Brian & Taylor’s, thoroughly recommended
Ian Benjamin
Ian · 26 August 2019
Agent replied · 24 August 2024
Hi Ian, thank you for your fantastic 5* review of our dedicated team. It is fantastic to read that they have helped you and your wife secure a dream home. Thank you also for the recommendation.
Best wishes
Emma
★★★★★ 5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
Mamun · 27 August 2025
★★★★★ 1/5
TrustpilotTaylors happy to rent with rats…kettering
Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant
TG · 9 March 2022
★★★★★ 5/5
GoogleA huge thanks to Benjamin Ord mortgage adviser at Taylor's for taking the stress out of buying my home .
The whole process was dealt with efficiently and smoothly and he helped with all the phone calls and paperwork making my experience of getting a mortgage hassle free.
Highly recommended !
Teresa · 25 August 2021
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleLesley and her team was an absolute pleasure to deal with! From the first phone call, subsequent visits to moving in - it was a pleasure to deal with such a professional team. It was an effortless process with amazing support form her during the process. I would recommend Lesley without a hint of doubt.
Henk · 25 August 2020
Agent replied · 24 August 2024
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
★★★★★ 5/5
GoogleAt first, there was small issue with viewing we have arranged as no one showed up on the day so I wrote a complaint about it,as we had do travel over and hour for the viewing.Luckily, lovely Celine stepped up and sorted out viewing for us, she was amazing from the start to finish. Nothing was too much trouble for her, very friendly and helpful, she went above and beyond to sort out everything for us, to make the move less stressful and we do appreciate that. Thank you!
Allie.allie · 25 August 2023
Agent replied · 24 August 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWe had a very poor experience with Taylors Aylesbury. We booked a viewing in advance for a property at Viridian Square and received a booking confirmation message. We travelled more than 2 hours and nearly 100 miles for the viewing. When we reached the property, no one was there for the viewing. We called the branch multiple times but no one took the call. We left multiple messages that we are waiting, however, no one responded or showed up for the viewing. We waited for over 45 minutes and eventually when there was no response, we left. Even afterwards, no one contacted us for any apology or explanation.
Khawar · 25 August 2023
Agent replied · 24 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHi Mo
Just like to thank you for your professionalism in the selling of my house.
You have made it less stressful and communication was very good.
Lee
Lee · 16 October 2025
Agent replied · 16 April 2026
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
Chukwuebuka · 14 February 2026
★★★★★ 1/5
TrustpilotSo I was looking to sell my property…
So I was looking to sell my property and was sold bag of lies from these jokers at Taylor’s estate agents.•Customer service skills from Luton branch staff were non existent.•The marketing manager ADAM Bolton who signed us up told us lies regarding the contract just to get us signed in and after said he did say those things just 2 days after! SHOCKING •Advertising was shambles, spelling mistakes, •Actual viewing that was scheduled on agent showed up at all and no apology. So no thank you I will take my business else where. Just guys are jokers and I wud recommend you use another agents.!
Micheal · 26 May 2021
★★★★★ 5/5
TrustpilotPerfect execution of a sales transaction
Wasim of the selling team did an excellent job in helping us to sell a house in Oxford.
Alan · 17 August 2026
★★★★★ 5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
AHMED · 14 January 2021
★★★★★ 5/5
GoogleWe were very impressed with Taylors and the service that we received from them.
The Staff, particularly Lesley, were efficient, responsive, helpful and polite. If we move back to Aylesbury , we will certainly visit Taylor's as our first port of callPositiveResponsiveness, Quality, Professionalism, Value
Melvyn · 25 August 2021
Agent replied · 24 August 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
Bobbi · 8 December 2020
★★★★★ 5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
Paul · 10 September 2020
★★★★★ 5/5
GoogleRecently i have dealt with Taylor Estate Agent in Aylesbury for renting out my flat. Lesley was very helpful and amazing lady and sorted out everything for us in a sort time. We are very happy with the service we had received. Great job Lesley.
Snehi & Raj
Raj · 25 August 2020
Agent replied · 24 August 2024
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
★★★★★ 1/5
TrustpilotWe listed a property with the kingswood…
We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty.
Glyn · 17 December 2024
★★★★★ 1/5
TrustpilotGloucester branch - useless for letting. Avoid.
I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.
Chris · 21 July 2020
★★★★★ 5/5
GoogleWould highly recommend Taylors. Jake Maxwell-Muller was extremely approachable, efficient and helpful - thank you! The in house mortgage advisor Selina was also brilliant and made a potentially stressful process much easier. Both very skilled and professional at their jobs and went the extra mile for us. Very much appreciated!
Chel · 26 October 2019
Agent replied · 24 October 2024
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
★★★★★ 5/5
GoogleAakifah the lettings manager has been very thoughtful and has advised me in terms of the rental market. Has a very friendly face and is very kind.
Chris · 24 August 2025
Agent replied · 23 September 2025
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy property is managed by Taylors of Aylesbury. I have been very happy with the help advise and prompt attention to all matters dealing with the rental. A special thanks to Lesley Chalmers, my Lettings Agent.PositiveQuality
Rashna · 25 August 2022
Agent replied · 24 August 2024
Many thanks for the brilliant 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe sales and lettings department were delightful and attentive to my lettings inquiries and walked me through each step to renting my new place. Thanks to the whole team
Martin · 3 August 2025
Agent replied · 25 August 2025
Wow, thank you for your kind words! Our team is dedicated to providing exceptional service and we are thrilled to hear that you had a positive experience with us. Thank you for choosing our sales and lettings department to help you find your new place. Kind regards, Lucy, Customer Feedback and Support Team
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