Taylors Estate Agents reviews

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 5/5

Google

I have many happy years of service from the letting team. Lesley has been my samaritan rather than letting manager...her understanding and empathy means she has made the efforts to understand the landlord and therefore provide services accordingly. Even though I manage my properties myself, Lesley has always gone the extra mile e.g. providing me a great witness statement for deposit dispute, advising on docs for tenants that I self manage, and she always calls to talk rather than just emailing. If you are looking for a proactive, organised, professional and friendly letting service you won't go wrong with Lesley and her team. I look forward to many more years of working with Lesley.

13ob · 26 August 2019

★★★★★ 5/5

Trustpilot

Derren Cullum

I am delighted to express my utmost satisfaction with the exceptional service provided by Derren Cullum, the Marketing Manager at Taylors Bedford Branch. From the moment I engaged with Derren, his friendly demeanour immediately put me at ease, creating a positive and welcoming atmosphere. Derren's extensive knowledge was evident as he effortlessly provided all the information I required, demonstrating a profound understanding of the real estate market and its intricacies.What truly set Derren apart was his genuine commitment to ensuring I had a clear insight into how to proceed with my property-related decisions. His insightful guidance and valuable suggestions have been instrumental in shaping my approach, and I feel confident moving forward, thanks to his expert advice.Derren Cullum's professionalism, coupled with his amiable nature, made the entire experience productive and enjoyable. I am genuinely grateful for the outstanding assistance I received from Derren and would wholeheartedly recommend him to anyone seeking a knowledgeable and personable expert in the realm of real estate marketing. Taylors Bedford Branch is fortunate to have such an exemplary individual leading their marketing efforts.

Adam · 9 January 2024

★★★★★ 5/5

Google

I am not one to write a review unless I feel I have received exceptional service and therefore wanted to thank Mr Mohammed Aziz for his attention and care. My partner and I had saved for over a year and once we had a mortgage in place it seemed like none of the Agents in Aylesbury were interested in our money - or that is how they made us feel anyway! We put an offer in with an agent on a lovely house, never to hear back from them to this day! All in all we did not have a good experience from any of the agents (4 of them) until we received a courtesy call back from Mo at Taylors . He wanted to see how the search was going, asked lots of relevant questions about what we wanted and really got an understanding of who we were. It never occurred to us to look at a new build however Mo booked us in with a developer 'to have a look' and we ended up buying a brand new 3 bed townhouse that had fallen through and in 6 weeks, it was ours!! So although Mo didn't directly sell us a property we feel he was instrumental in assisting us to buy our first home and we will forever be grateful for his effort. If all the staff at Taylors are as switched on and interested in their customers then I definitely recommend this team to anyone! Great work!

Kimberley · 26 August 2018

★★★★★ 5/5

Google

I handed over my property to Taylor's Estate to avoid direct contact with tenant and potential difficulties . It was the best choice I've made , they dealt with my business expeditiously and professionally . As a result , Taylor's Estate Agents saved me money , had I took matters in my own hands , it would have been a costly situation . Many thanks to Lesley and Veinna , you're simply the best !!

Marcus · 25 August 2020

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 5/5

Google

I had a problem with the window in my rented property, which was resolved very quickly. Dawn Olorenshaw was the one who dealt with the issue and was consistently in contact with updates. The whole process began with logging a call on the online portal and concluded with a completely satisfactory resolution.

Hendon · 25 August 2023

★★★★★ 5/5

Google

Emily was great, she had amazing communication and was extremely helpful

Orgest · 25 June 2025

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

It our pleasure to share the really positive experience of the marketing and sale of our property through Taylors Aylesbury. Both David and Mia have been incredibly supportive, handled all matters in a thoroughly professional manner throughout, providing clear advice alongside regular and timely communication and updates.

Roy · 16 October 2025

★★★★★ 5/5

Google

Came into sort my mortgage. Selina the mortgage advisor was great. She helped me understand what was the best mortgage for me and helped me get the best deal at that time. Once the mortgage application had started Selina kept me up to date with any additional information required and ensured the whole process was efficient. highly recommend her and will be coming back to re do my mortgage once the fixed term finishes.

A · 26 August 2019

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

I want to thank Mr.Dafydd and Phareez for their time and effort in helping us in the process to find our new home. The service was incredible in guiding and helped to pre plan for our new home. Hope to find a new property to cherish our memories with family .thank you

Annie · 25 June 2025

★★★★★ 5/5

Google

Super happy with the team. We managed to sell the bungalow despite some challenging circumstances. Quick to respond and kept things moving along.

Leah · 16 March 2026

★★★★★ 5/5

Google

I am very impressed with the service and speed off the process , Celine was very informative about the property and friendly . I highly suggest speaking to celine , overall very happy with everything Taylor’s did for me so thank you .

George · 25 August 2023

★★★★★ 5/5

Google

Flwaless experience from beginning to start. My brief was taken onboard, serious and honest advise was shared with me. I really could not have asked for more. Thank you Usman. You are an awesome professional. Great person to work with

Abiodun · 29 October 2023

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 1/5

Google

I am deeply disappointed with my recent encounter at Taylors. During the key handover, Senior Branch Manager Natalie Meech exhibited disrespectful and discriminatory behavior, including a noticeable racial bias. Unfortunately, she failed to extend even the simplest courtesies, such as offering a seat. Additionally, there were requests for unlawful demands on behalf of the landlord, escalating the situation further. Regrettably, Natalie’s conduct included contacting the landlord in our presence, advising against us, and suggesting conversations behind our backs. This experience, compounded by racial bias, has tainted my perception of a company like Taylors. On a positive note, I appreciate Sean’s courteous and respectful assistance. Considering the severity of the situation, we are compelled to report this behavior to relevant authorities. Discrimination, particularly when coupled with racial bias, has no place, and we cannot accept being treated as anything less than equal.

Kalpa · 27 January 2024

★★★★★ 5/5

Google

I had a viewing recently led by Akhtar, and she was great to deal with. Very professional, punctual, and clear in her communication throughout the process. She had a good knowledge of the property and was able to answer all the questions I …

Sarah · 16 July 2025

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 1/5

Trustpilot

Worst management and money eaters

Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal.

Mukesh · 24 May 2025