Trusted Agent profile · Aylesbury
★★★★★
257 reviews across 2 platforms
Banking Hall, 2 Great Western Street, Aylesbury, HP20 2PL
Taylors Estate Agents's office in Aylesbury, at Banking Hall, is rated 3.4 out of 5 across 257 reviews on two platforms, including 126 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
4/5
GoogleThis is my second time using Taylors and both times Mo has been incharge of the whole process. He's incredibly helpful and understanding of your situation.
Thank you for your lovely review Nosheen. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
5/5
GoogleWe were very impressed with Taylors and the service that we received from them. The Staff, particularly Lesley, were efficient, responsive, helpful and polite. If we move back to Aylesbury , we will certainly visit Taylor's as our first port of callPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
TrustpilotYet another great service!
Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)
5/5
Trustpilot5 Star's doesn't do David, Katie and Taylors Swindon justice!
5 stars doesn't do David, Katie and the team at Taylors in Swindon justice, David was an absolute legend when it came to letting my house out, no only did he take excellent photographs, full listing details, my property went on their website on a Friday and Monday morning I had a call to say a Let had been agreed, rent payments have been on time every month, any questions I've had have been answer quickly.When we came to list my wife's house ready for our move we went straight to David, I didn't think it was possible to beat last time but they had a let agreed the same day we instructed them.David should be well on the way to winning Letting Agent of the year (if such a thing exists!)If your considering letting out your home - use Taylor's it's as simple as that!
5/5
GoogleRecently i have dealt with Taylor Estate Agent in Aylesbury for renting out my flat. Lesley was very helpful and amazing lady and sorted out everything for us in a sort time. We are very happy with the service we had received. Great job Lesley. Snehi & Raj
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
1/5
TrustpilotGloucester branch - useless for letting. Avoid.
I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.
5/5
GoogleWould highly recommend Taylors. Jake Maxwell-Muller was extremely approachable, efficient and helpful - thank you! The in house mortgage advisor Selina was also brilliant and made a potentially stressful process much easier. Both very skilled and professional at their jobs and went the extra mile for us. Very much appreciated!
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
1/5
TrustpilotWe listed a property with the kingswood…
We listed a property with the kingswood estate agents who advised to put it on as an auction. The original value of the property was set at £210,000. Within a month of the property being listed the auctioneer was already trying to drop the price of the property by £40,000 to £170,000. We were not happy about this as it had hardly been on the market for a while and didn't want to lose that much value in that short of a time. We asked that the property be relisted normally and not on auction which Taylors advised they would do. 6 weeks later we get a message from Taylors stating they'd had no interest and to request we drop the price again at which point we checked the advert online to find out they were still advertising the property on as auction and had no changed it as requested. We were pretty annoyed about this and asked that they remove it from listing and we would go elsewhere as they had made a complete mess of trying to sell our property. This is also an ex rental property so it is costing us money to hold onto it empty. We contacted Upstix which is a cash buyer to see if we can get a cash offer and quick sale on the property. As part of their checks for some reason they used Taylors Kingswood to get a valuation who valued the property to them at £150,000 meaning that we then had a cash offer back of £115,000. So not content with messing up our listing and sale the kingswood office was then complicit in trashing the value of the property after we left!!!!!! I have never in my life dealt with such an incompetent estate agents. One that not only advises customers wrong, but then can't even do a simple thing as to update an advert when request and then goes and trashes the value of a property after the client leaves them through their own incompetence. It's disgusting and they should all be ashamed!
5/5
GoogleMy property is managed by Taylors of Aylesbury. I have been very happy with the help advise and prompt attention to all matters dealing with the rental. A special thanks to Lesley Chalmers, my Lettings Agent.PositiveQuality
Many thanks for the brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend Taylors. Jake Maxwell-Muller was extremely approachable, efficient and helpful - thank you! The in house mortgage advisor Selina was also brilliant and made a potentially stressful process much easier. Both very skilled and professional at their jobs and went the extra mile for us. Very much appreciated!
Thanks for leaving a amazing 5* review of your experience with our dedicated team. Your recommendation is appreciated. Best wishes, Lucy
5/5
GoogleAakifah the lettings manager has been very thoughtful and has advised me in terms of the rental market. Has a very friendly face and is very kind.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe sales and lettings department were delightful and attentive to my lettings inquiries and walked me through each step to renting my new place. Thanks to the whole team
Wow, thank you for your kind words! Our team is dedicated to providing exceptional service and we are thrilled to hear that you had a positive experience with us. Thank you for choosing our sales and lettings department to help you find your new place. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAakifah, the new manager is absolutely amazing. Super helpful and very approachable, managed to sort out an issue that was already dragging for a month in one day. Couldn't really ask for a better manager.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy husband and I are first time buyers and have just purchased a property through Taylors. We were guided throughout the process with vast amount of explanation every step of the way. Special thanks to Ben and I would certainly recommend.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Taylor's to sell just as lockdown ended. Thoroughly recommend, Mo and Jake kept us fully informed during the sale process and the associated Countrywide lawyer got us moved in under 16 weeks, all while the country has faced covid challenges.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWe've just bought a property through Taylors, after a hiccup at the beginning they soon had us back on track. Straight forward sale (house needs a lot of work but that's not their fault). Mo has been great along with Craig. Welcome pack was a lovely touch, thanks guys 👍 …
Many thanks for the great 5* review and your kind words Louise. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAvoid like a plague
Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.
5/5
GoogleWe’ve been impressed with the team from start to finish! Pharez has always been available if we had any questions. The team have been professional and helpful throughout. I would highly recommend!
Hello Farnaz, Thank you so much for your wonderful 5* review! We're thrilled to hear that Pharez and the team were able to assist you throughout the process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
GoogleReally disappointed. I asked for a probate valuation and arranged a visit. Agent sent confirmation email but didn’t turn up - I rang several times and only got an answer machine. I had travelled 100 miles as I am executor for my late sister in law’s estate. Had call the following day apologising and agent confirmed he could do valuation via email. I told him it was a probate valuation I required. Email arrived but for a sale - and when I requested a probate valuation was advised they could only provide a sales valuation. I wasted time - and could have got another agent if I’d been told at the outset. Very frustrating and very annoyed.NegativeProfessionalism
Hi Pennie, I am so very sorry to read that confusion has occurred with the date of the appointment. In relation to a probate valuation, an estate agent is unable to provide a formal valuation as an estate agent can only provide a market appraisal of what the property may be worth on the open market. Should you require a legal valuation for the property, you would need to seek the assistance of a surveyor to undertake this for you. Should you wish to seek further clarity on the difference in the matter, please do feel free to contact us via review@countrywide.co.uk. - Kind regards, Scott @ Customer Care
5/5
GoogleBought my house originally 4yrs ago through Taylors via mo. After the experience back then I decided to sell the property back through Taylors. I can't express enough how easy it all went. Mo and Gareth dealt with my property and can't thank them enough. Very professional, very helpful and communication is just excellent. Would always advise the use of Taylors. Professional, friendly,go above and beyond there job roles. Not had 1 issue with them. If you need to sell speak to mo or Gareth. Brilliant members of staff to have at Taylors.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJane Cook(Taylors Downed) is amazing! …
Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!
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Tell us what you need and we'll put you in touch. Taylors Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aylesbury.
