Trusted Agent profile
★★★★★
248 reviews across 2 platforms
Banking Hall, 2 Great Western Street, Aylesbury HP20 2PL
Taylors Estate Agents's Aylesbury office at Banking Hall is rated 3.4 out of 5 across 248 reviews on two platforms, including 119 Google reviews rated 4.4. The 129 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
GoogleI'm very pleased with my new property which I successfully gained through the support of Taylors Sales and Lettings Agents in Aylesbury, Buckinghamshire. I'm very greatful towards Taylors throughout the moving process. I'll be very happy at my new Studio Apartment.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBTL Luton
We have a BTL property in Luton and we are very happy with our portfolio manager Nathaniel Allibone. He is really taking care of us and our tenants. He always reply to our emails/messages which is very important to us.
5/5
TrustpilotCan't reccomend highly enough
Jasmine in lettings in the Gloucester branch is amazing. She is organised, keeps you updated and is always willing to offer help and advice. Thank you as always.
5/5
TrustpilotQuick sale and great communication
Buying a house at any time is a stressful event but when adding in the deadlines of making completion prior to stamp duty cuts, you can imagine the pressure everyone is under!Despite the stressful situation, Taylors were able to sell our house within 1 day, find us an ideal buyer and push the process through quickly and efficiently.Vanessa from the Leighton Buzzard branch consistently kept us informed at all stages of the process even without us even having to chase. This communication made a real difference to the outcome of our sale and enabled us to complete on our dream purchase.Cannot thank her enough for making the process as smooth as possible.
5/5
GoogleI have been very impressed with Vienna and her colleagues, the whole process was dealt with in a professional and efficient manner every step of the way. I made my initial enquiry on Monday afternoon and an agreement was made by Friday morning, I would certainly recommend.PositiveProfessionalism
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCustomer Neglect & Contract should be invalidated
I am very disappointed with the way I was 'tricked' when shown only a part of a contract, hiding small print notes and not disclosing them when a number of specific questions were asked. I believe that a legal document should have been given in advance and allowed to be read fully, rather than only 'waved' in front of my eyes and talked through, choosing and picking which aspects to disclose and which ones to hide. Also, no estate agent had offered that they would come to complete the viewings. I would have no problem vacating the property to ensure that the viewings were completed in line with the government guidance, should this have been offered back then. I had not questioned this before as I thought I had to complete the viewings myself. I only discovered that I was wrong a couple of weeks later, when I went to view other properties myself and discovered that each viewing was carried by an estate agent, not the home owner. This made me question that the estate agent claims a commission fee, but withdraws from carrying their duties. Also, all of the people coming to view our property were not advised by the estate agent to be mindful of the government guidance. Some came without face masks, all came without gloves and had touched door handles and other objects when viewing our house. Again, we were not aware that this should look differently, until we went to complete our viewings, carried by estate agents elsewhere, where no viewing would be allowed without a face mask or gloves. Taylors had neglected us, as customers, and did put my family at risk.
1/5
TrustpilotI have sadly been really let down by…
I have sadly been really let down by this agency. I was in the process of buying my first home for about 5 months that due to no fault of my own fell through. Even though I have been promised that I will get my holding deposit refunded from the get go (that I also have in writing) , after 7 weeks I still haven't received a penny. I'm just continuously chasing my Own money week after week. I have been continously ignored by every person in the new homes team from the bottom up, even the menager. I have had to get the Financial Ombudsman Services involved trying to get my own money back. I definitely wouldn't recommend this agency to any one as you will never get a refund (even if they promise one) on your holding deposit and you will be ignored by the new homes team throughout the whole property buying process or the refund process. The worst of them all is definitely Bradley from the new homes team who during the whole 5 months of my purchase process and 2 months of chasing my Own money, hasn't replied to a single email he's been sent either by me or any other person involved in the process. At this point I'm not even sure if he's a real person or they just made him up. Beyond abysmal customer service, beware!
5/5
TrustpilotGood, clear advice on selling and setting a market price
Haven't bought or sold a property in 25+ years. Manager Rickie from Stevenage branch came out to value my house and gave me a good briefing on the way to handle the sale, costs involved etc if I choose to go ahead. I felt under no pressure. A good, clear written valuation arrived in the post a couple of days later along with details of a suggested property that they had on offer, that my my requirements to follow on from conversations I'd had earlier. Very satisfactory service and I'd feel happy to go with Taylor's when I decide to proceed.
1/5
TrustpilotMade a offer on a property more than…
Made a offer on a property more than the asking price and was told l would have a phone call back later that day , had no phone call so waited a few days and phoned Taylor’s to been told it is sold and my offer was turned down and they had phoned me to tell me l had no phone call from them and that was just a lie to cover themselves l could off offered more if they would of made that phone call , l can’t understand as I’m a cash buyer so l did think l was in a good position as the house was empty
1/5
TrustpilotMisrepresented offers as cash, didn't listen or pay attention expect us to dance like monkeys to make it easier for them
I started selling my grandparents property with Taylors roath, they organised viewings and the problems started.We asked them to call when they were done showing people round so we could come home, they didn't call, half hour after viewings were meant to end, freezing we headed home to see what was up.All lights on, gates opened no sign of agent. We get in, settle, warm up and nearly hour half later I call them to find out whats going on.They say they will let us know in the morning the offers.I check cctv he left half hour early leaving, didn't call so we were out in the cold for a hour longer than needed was pissed.I end up calling them later next day as they never called get told of a 145k offer, a 125k the three 100k offers.... but the 125k one is cash, faster sale no mortgage to worry about so we take 20k loss and go for it as we want to move.Sales progressing and weeks in we get told its not actually a cash offer.... its a Ltd company mortgage still sound they assure us, we have done alot of the paper work, times pressing on we have put a offer on a house which was accepted as we would be cash buyers, that's what we had been told.... so we inform the estate agent we are buying from and they say its fine and we continue bit niffed that we missed out on 20k.During this time they also suprised us with asking for £400 upfront for the house we are buying for "searches" we were NEVER informed before hand of this so thanks for that cause I just have money lying round no wait I did tell them we didn't.Then over a month and half into paperwork for sale of old home and the purchase of our new home nearly complete, our buyer drops out as they don't like thier interest rate. thought this offer was cash then it was supposed a rock solid mortgage.... livid but keep it together.We then have Karl arranging more viewings, he offers Tuesday Wednesday, I say Tuesday partner works from home thats thier day off. He then calls asking for Saturday, said partners working we would have to stay in the house... nooo problem they would just poke thier heads in the room, they start booking in viewers going over the two hours... OK.Then we get a email saying we have to be out of the house for the viewings.. its minus two, we have no where to go and my partner is working from home they know all this.At this point I have lost it, they have made it difficult since day one, misrepresented offers, bought suprised charges and expected us to lose wages to fix thier mess ups. I am fuming. I wish I had never gone with Taylors Roath.
1/5
TrustpilotIncompetent and useless
If i could i would have give minus stars.Taylors Northampton- totally incompetent, unprofessional and lacks integrity. They never answer phone calls. Wanted to purchase a property so i arranged viewing for the following weekend but never sent a confirmation of my appointment. When i called for the third time to confirm my appointment they couldnt find my details and the property was sold. They are bunch of crooks, no wonder why their offices are closing and there are thousands of negative reviews.
5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
5/5
GoogleThank you for everything for this agency, especially for Lesley, who has always been helpful and professional and helped me to find my new home. Very very good communication, quick reply to emails, Thank you again, Robert
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylor's offered an amazing service and went above and beyond in order to assist me move in. Lesley and Kyle in the office were very helpful, professional and friendly. Would highly recommend to any tenant or landlord
Hi Thomas, Thank you for your wonderful recommendation and 5* review of our local Taylors team! I will make sure your kind comments are made known to Lesley, Kyle and the whole team. Best wishes, Scott
1/5
TrustpilotTaylors, Downend
I don't usually leave bad reviews, but after months of trying to find a landlord that accepts pets, calling agencies after agencies, we finally came across this property with Taylors. Everything described beautifully and finally at the end nothing mentioned about "no pets allowed". Full of hope, we call to make sure about the pet part. We have good references, happy to pay more for rent, happy to give an extra deposit. The answer was a rude' NO' to all our questions. Rude, unhelpful and very abrupt answers and attitude. Absolutely disappointed and disgusting. I don't know how these people still have a job.
5/5
TrustpilotTaylors helped us find a new home in Bicester
Taylors helped us find a new home within a short space of time. They are friendly and supportive. The home-finding process was user-friendly and less tedious than other property agents.
1/5
TrustpilotDO NOT USE TAYLORS CARDIFF
DO NOT USE TAYLORS CARDIFF. I moved out 4 months ago and they are yet to update the contract, leaving the new tenant and previous tenant in a dangerous position. I have not had my deposit back. They are unprofessional, disorganised and rude. The new tenants are now renting without a contract or any protection due to their complete incompetence. DO NOT USE.
5/5
GoogleAmazing service provided from start to finish. Using this agency to rent out a newly purchased propery. The process was completely hassle free and Lesley our agent was extremely efficient and very helpful. Excellent service and I would highly reccomend.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotA visit to Taylors will only end in frustration - Dreadful
Taylors have long had the reputation of selling cheap houses in a slightly unprofessional manner but despite this they have actually got worse! At Taylors Filton, Bristol they employ staff with an almost negative IQ which explains why they continue to market houses that other agents have already sold and take down messages without asking for a reply telephone number. Absolutely dreadful and certainly the Filton brance is to be avoided at all costs.
1/5
TrustpilotTaylors of Swindon Avoid at all COSTS
Taylors of Swindon! Avoid Avoid Avoid!!!
1/5
TrustpilotCourt says Taylors 0, seller 1
Taylors Estate Agents, Bedford, took us to court as they claimed the sales commission should be theirs when a buyer bought our house through another estate agent without ever seeing the property through Taylors! The court came to the decision that there was no case!What happened was that the husband booked through Taylors and the Wife booked through Waldens and one the day before viewing, the buyers realised the double booking and canceled the booking with Taylors!
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
1/5
TrustpilotI vacated the house early as Swindon…
I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.I was tenant foe more than 3 years but this company has no respect at all. Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Estate Agents's Aylesbury office has 248 reviews across two platforms: 119 on Google, 129 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Taylors Estate Agents is rated 3.4 out of 5 across all 248 reviews, and 4.4 out of 5 on Google from 119 reviews, checked 9 October 2026.
Taylors Estate Agents, Banking Hall, 2 Great Western Street, Aylesbury HP20 2PL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.