Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
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5/5
GoogleFrom start to finish Alexander and Co in Aylesbury have been fantastic. We were selling a house as well as buying and Alexander and Co were able to help with both. Matt was our main contact and went above and beyond to make our journey smooth. We found our dream home and wonderful buyer for our beloved home. We were supported by the extended team along with Matts guidance throughout. Thank you so much for all that you have done and for your kindness and care. Highly recommend π.
Lydia Β· 8 June 2022
Agent replied Β· 8 June 2023
It was my absolute pleasure Lydia, it was a chain of fantastic vendors & buyers to help transact. I remember the morning when you called to view the other house and you gave me your requirements, I knew after taking them down there was another house I had to take you to. You viewed it, loved it and have now moved in.
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5/5
GoogleFirst class from start to finish. The valuation was backed by extensive research and local knowledge which made us feel it was realistic. They reorganized our open house at short notice due to covid. Angela was our sales progressor and she was nothing short of amazing. Fast, kind communication, put up with my anxious calls and emails and was just on it every step of the way. Everyone we dealt with was excellent, helpful and reliable. Would highly recommend.
Kim Β· 8 June 2022
Agent replied Β· 8 June 2023
Thank you for your honest feedback Kim, it means a lot to us all. We are able to spend more time with everyone and aim to ensure you experience the 'arm round you' service throughout the whole process from start to finish. Good luck for the future and have a wonderful Xmas. Matt
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5/5
GoogleI can't recommend Alexander & Co enough. Our property manager Ann-Marie is absolutely superb. We had a small issue in our property and Ann-Marie had the contractor here within a couple of hours to get it sorted for us, she followed up with a phone call straight after to make sure the job was done even though she was sent the confirmation from the contractors. Such great communication all round, Ann-Marie, you are a brilliant asset to the company.
Abbie Β· 8 June 2022
Agent replied Β· 8 June 2023
Hi Abbie
Thank you so much for your fantastic feedback for Ann-Marie.
Kind regards
Derek Turney - Head of Property Management
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5/5
GoogleI had an excellent experience with Alexander & Co. The service was absolutely lovely, and I especially want to mention Lara Wadey she assisted me. She was friendly, patient, and very professional throughout the whole process. She took the time to explain very clearly and made me feel comfortable and well looked after.
Courtney Β· 10 January 2026
Agent replied Β· 26 March 2026
Dear Courtney Mitchell
We greatly appreciate your 5-star review and the time you took to share your experience with Lara. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleThe service and experience we've had with Alexander & Co as first-time property buyers has been excellent.
They were always very helpful and accessible for us. Sonya helped us get the best rate on our mortgage and insurance. Matt and Harvey made sure that the purchase would progress very smooth. Separate thank you to Matt for helping us to arrange the pick up of the keys, this is highly appreciated.
Keep up great work!
Stayko Β· 10 November 2022
Agent replied Β· 31 May 2023
Thank you for your kind review, it means a lot to us.
Congratulations on your first purchase, im glad as a team we could help the process as smooth as possible. Keep in touch, ill pop round to see you once you are settled.
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1/5
GoogleVery qick to take deposit but not so quick to return it. Will try every trick in th book to deduct money and engage their "services".
Very professional letting agent, very unprofessional management agent. Be careful, they will visit property without notifying you about it, they don't care about your privacy and when yu move out will use landlord as an excse to rob you!
Dear Customer Care team, copy/paste message to all negativ comments does not solve the problem. Your organisation does not care about tenants, full stop. Get me mymoney back, that is all I ask!
Alex Β· 26 March 2025
Agent replied Β· 26 March 2026
Dear Alex Popivoda,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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4/5
GoogleNote for Tiago Goncalves, Aylesbury Branch
I wanted to express my sincere gratitude for the outstanding support you provided in expediting the process for renting the apartment in HP21 area. Tiago efficiency and attention to detail made a world of difference, and Iβm truly appreciative of the time and effort you invested to make this happen so quickly.
From the beginning, your communication was both clear and reassuring, keeping me informed every step of the way. Itβs rare to find someone so dedicated to making things as smooth and seamless as you did.
Thank you once again for going above and beyond. Itβs been a pleasure working with you, and Iβll be sure to recommend you to anyone looking for a top-notch agent.
Regards,
Surinder Singh
Surinder Β· 26 March 2025
Agent replied Β· 9 November 2024
Dear Surinder Singh,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleWe had the pleasure of working with Alexander & Co, and our experience couldnβt have been more positive! A special mention goes to James, who was absolutely fantastic throughout the entire process. From the very beginning, he was approachable, professional, and incredibly supportive, making what can often be a stressful experience feel smooth and straightforward.
James consistently went above and beyond to keep us informed and was always available to answer our questions. His understanding and patience, especially during any delays, was greatly appreciated, and we always felt confident knowing he was handling everything with care.
Thanks to the team at Alexander & Co, weβve successfully moved into our new home, and we couldnβt be happier. We highly recommend them to anyone looking for an estate agent that truly cares!
Zain Β· 26 March 2025
Agent replied Β· 23 October 2024
Dear Zain Noor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe had a great experience with Alexander & Co. From efficient communication to extremely helpful and friendly staff (shout out to Lara!) they have made the renting process as smooth as possible.
Amber Β· 26 March 2025
Agent replied Β· 23 October 2024
Dear Amber Oliver
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI have just agreed my flat with the team!
They are amazing, Lara wadey was amazing. She kept in commutation with me, was clear with instructions and made this happen smoothly.
Great Lettings team, could not fault one thing with them!
Thank you guys
Michael Β· 26 February 2026
Agent replied Β· 26 March 2026
Dear Michael
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleItβs my pleasure to get connected with Alexander & Co. I was trying to find the rented property in Aylesbury area and came across with Alexander & Co. Especially Lara Wadey helped me from end-to-end process to rent the property. The help from Alexander & Co. & Lara Wadey is immense. Thank you.
Malay Β· 25 February 2024
Agent replied Β· 23 August 2024
Thank you for your kind words Malay, we are delighted to have helped you find your new home.
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5/5
GoogleAm currently searching for a property and so far have had the best, most professional and clearest communication from Alexander and Co. Specifically from Hannah Slark who has been keeping in contact with me in regards to our property search and ensuring that all of our needs are met to ensure we find the most appropriate property. Considering we are new to purchasing our first home, I couldnβt have asked for anyone better to be helping us along this journey. Hannah is the only estate agent out of all in Aylesbury who has always responded to me promptly or gone out of her way to contact us in terms of our search and how itβs going.
Thank you to Hannah! Look forward to hopefully finding our ideal property with you!
Many thanks
Jamie Β· 8 June 2021
Agent replied Β· 8 June 2023
Thanks Jamie, we really appreciate clients sharing their experience with us and giving honest feedback.
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5/5
GoogleA professional, personable, trustworthy agent we'd wholeheartedly recommend.
If there was an option for 6 stars, Matt and team at Alexander and Co. earnt the additional one! From the outset, it was clear A&Co were a cut above the rest. We invited four different agents to value and quote to market our property for sale. Matthew was a breath of fresh air and it would not be over-egging the pudding to say he has restored our faith in agents. Everything was done as requested, professionally, and in a very difficult market due to the pandemic. Matt gave us regular updates, answered any queries pretty much instantly, and we really felt he understood our needs as a family. Matt is a friendly face and someone we'd be very pleased to bump into in the village pub and buy a pint for, were it open, but above this, he's a professional who takes his job seriously. The whole team are 100% committed to doing their best and I cannot rate them highly enough.
Julie Β· 8 June 2021
Agent replied Β· 8 June 2023
Thank you for your thorough review Julie it has been a pleasure working with you and the family. Your personal review is much appreciated, Matt works really hard to deliver the best service possible so recognition of his efforts is greatly appreciated. We all wish you well for the future.
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5/5
GoogleIf you are looking at selling your property, I strongly recommend Alaxander & co best estate agents in town. Professional approach from the get go. All of the staff are friendly and helpful. Angela was amazing she couldnβt have done more to help us she went above and beyond. Even offered to take on extra, delivering paper work so we would complete on a very tight deadline. We are very grateful what a wonderful lady. Also Thank you to Hannah and Matt for all your help as well.
Kind Regards
Aaron
Aaron Β· 8 June 2021
Agent replied Β· 8 June 2023
Thank you so much for taking the time to give us such an honest review. Angela certainly did pick up the gauntlet and pursued the sale from start to finish for you in these challenging times. Kindest regards- Matt & the sales team
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5/5
GoogleI truly recommend this letting agency Alexander and Co.
Very serious and professional.
Special thanks to Lara Wadey who helped me through all the process and provide β¦
Lucian Β· 26 March 2025
Agent replied Β· 23 August 2024
Dear Lucian Varadi
Customer care is important to us so we really appreciate you taking the time to β¦ More
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5/5
GoogleI had the most wonderful experience with Lara Wadey, she helped me get my place in no time. The process was swift, clear, and efficient. Lara kept me in the loop and made me feel comfortable from the start. I could not have asked for a better start on this journey in my new home. Thank you so much!
Zeenat Β· 26 March 2025
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5/5
GoogleI had excellent, very prompt support from Ann-Marie. Always very helpful, friendly, professional and effective.
And the sales team went above and beyond the call of duty, carrying out regular checks of my empty house, topping up the prepay electric meter for us and sending regular meter readings. Can't fault them. Especial thanks to Matt Wood. Exemplary service. Highly recommend Alexander & Co.
Ronald Β· 9 May 2023
Agent replied Β· 31 May 2023
Hi Ron, thank you for your positive review for both our Sales and Property Management services, we really appreciate your comments.
Best wishes, Ann-Marie
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1/5
GoogleI rented through A&Co, and the process was surprisingly quick, everything was completed within a week of the viewing, and I moved in shortly after.
However, moving out has been a completely different and difficult experience. It's been six weeks since I moved out, and despite paying Β£255 for a professional cleaning service, I have yet to receive a checkout report or any information about the return of my deposit. It's been a total nightmare!
Nwe Β· 26 March 2025
Agent replied Β· 23 October 2024
Dear Nwe Oo Aung,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleTiago was professional throughout our viewing today, diligent with his timings and took into consideration our views leading to us finding the most suitable place today.
MC Β· 26 March 2025
Agent replied Β· 23 October 2024
Dear Mc X26
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe have been renting through Alexander & Co for many years now. Our property manager is now Lara Harding and things continue to work very smoothly. Lara is very easy to talk to, knowledgeable and gets things done quickly and efficiently. It is a pleasure to work with Lara.
Kim Β· 26 March 2024
Agent replied Β· 23 August 2024
Dear Kim Harvey
Customer care is important to us so we really appreciate you taking the time to β¦ More
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1/5
GoogleThe lettings department is a joke. I decided to pull out of a property over 2 weeks ago, now I am getting utility companies hounding me to set accounts up all because this place jumped the gun and shared my details WITHOUT going through referencing. I pulled out straight away and did not even proceed with the referencing stage, let alone give my details to complete it. Spoke to Olivia, Karen (who doesn't even know who her colleagues are when asking for them) and Lara H. All being muggy rather than sort it out. I've been more than patient with them and they've not told the truth. This is why estate agents are disliked, they're not helpful whatsoever. Been back and forth with them only to find they've not sorted anything out or cancelled the utilities like they said the would. My data was shared without my consent. Zero stars if I could. Avoid the lettings dept from the Aylesbury branch.
Chris Β· 26 March 2024
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5/5
GoogleWe have been renting a property via Alexander & Co for 2 years now and they provide a great service. Our property manager Amber has been amazing dealing with any queries we have, and getting them resolved so quickly. Always so friendly and always contactable when we need to speak to her. We wouldn't consider using any other company and highly recommend using them.
Emmett Β· 8 February 2023
Agent replied Β· 31 May 2023
Lovely review, thank you.
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5/5
GoogleI let my house through Alexander & Co and couldnβt recommend the company and especially Lara Wadey enough, itβs all been seamless.
Sean Β· 26 April 2025
Agent replied Β· 26 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleWe wanted to move to Aylesbury from London and we viewed a property through Alexander and Co, Marian was amazing and professional through the whole process. She had great depth of knowledge about the area and was very proactive with information and helpful. Also was so very helpful in making the decision on putting the offer. Thank you for all the help given and I would certainly recommend this company.
Shiran Β· 8 June 2022
Agent replied Β· 8 June 2023
Marian, our weekend negotiator, works very hard each week continuing to deliver excellent customer service during the initial sales process. We appreciate your feedback
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.