Symonds & Sampson Axminster reviews

★★★★★ 1/5

Trustpilot

Absolutely awful company

Absolutely awful company, no help what so ever when we were vacating our rented property. We had to chase them for what we should be doing with the house, a checklist etc…we heard nothing from them for weeks then a week before we were due to leave they then send us an email with everything they needed to be done but however with the lack of time they gave us to get it done was completely unrealistic. Unless you want to do the work yourself and constantly chase them then they are for you! Also really bad attitude and no help what so ever. Will never buy or rent a house with this company again.

Ms · 23 September 2025

★★★★★ 5/5

Trustpilot

Exceptional Agent

After using another agent, who were really poor, to try and sell my property, I was recommended to use Symonds & Sampson, Poundbury. I am so glad I did as they have been superb all the way through. I felt confident the moment I was put into contact with Peter Grout-Smith and all the Symonds & Sampson team in the Poundbury Office. Communication has been excellent and I was kept informed at every step in a professional and friendly way. Nothing was too much to ask and the replies were prompt, honest and detailed. This is by far the best experience of house selling I have had and I cannot recommend them highly enough.

Miss · 22 September 2025

★★★★★ 5/5

Trustpilot

Great Service start to finish

We had the Pleasure of having Matt from Symonds and Sampson in Beaminster deal with our Sale. He was fantastic from start to finish, totally professional, took everything in his stride and dealt with any issues along the way. Apart from all of that his best attribute by far, was he kept us updated at every point. Not once did we have to chase him to find out progress! Fantastic!

Graham · 17 December 2025

★★★★★ 5/5

Trustpilot

Ilminster Team are Great

Enthusiastic, knowledgeable, great at communicating, a "can do" attitude. So glad I chose the Ilminster team to sell my cottage for me. They are not the cheapest but are definitely the best I have found in forty years of buying and selling houses. It has to be worth a little more money for such a professional service.

Mrs · 1 April 2026

★★★★★ 5/5

Trustpilot

Extremely impressed with Symonds and Sampson

We have been extremely impressed with Anabel's professionalism in helping us with the purchase of our property. We had some problems with a lack of communication from other buyer's solicitors along the chain, but Anabel persevered and kept in touch, which was so reassuring at such a stressful time. I would also mention that we appreciated the help that Will offered us in arranging a viewing at very short notice. I have no hesitation in recommending their services.

Karen · 23 September 2025

★★★★★ 5/5

Trustpilot

Best estate agents in Yeovil

From the valuation of my late parents bungalow through to exchange of contracts and ultimately completion, the staff at Symonds and Sampson, Yeovil have always been very friendly but professional and we felt very supported throughout the entire experience at what was a very stressful time. We have sold several properties through Symonds and Sampson in the past and would thoroughly recommend them to anyone buying or selling a property. We never felt pushed into anything or pressurised at all and felt they were fair to both us, the sellers and also our buyers.

L.A · 30 August 2025

★★★★★ 5/5

Trustpilot

We bought a house through the Ilminster…

We bought a house through the Ilminster branch - from beginning to end these staff are kind, responsive, and effective. I worked directly with Julie Moore and I can’t recommend her enough - 💯 % professionalism and efficiency and really personable which was important to us. Thank you so much Julie and team, excellent service received 💐 Clare & Edward, Ilminster.

Clare · 15 August 2024

★★★★★ 5/5

Trustpilot

Symonds and Sampson review

Symonds and Sampson have very good knowledge of the land in question. Morgan provided very sound advice about the marketing, timing and method of sale. Morgan expertly negotiated on my behalf and has kept in regular touch during what has been a long and drawn out process, none of which has anything to do with Morgan or Symonds and Sampson. My family has used Symonds and Sampson's services for years and always been very pleased with their friendly and supportive approach.

Lisa · 27 August 2025

★★★★★ 2/5

Trustpilot

Polite staff, but a flawed system that caused real human harm and embarrassment

I have mixed feelings about leaving this review. The staff at Symonds & Sampson were polite throughout, and they ultimately returned my holding deposit in full once we withdrew. However, this experience has left me deeply concerned about the human cost of modern lettings practices. This was a joint application by myself (67, with over 40 years of unblemished renting history) and my daughter (31, a GP working in the NHS). We were not speculative applicants, we were a father and daughter genuinely looking for a suitable home together. I took the very real risk of informing my current landlord that I intended to move and asked for a formal reference. Having done so, I then had the humiliating experience of having to “crawl back” and explain that the application had collapsed through no fault of my own. Two separate households have been affected by this. My daughter, who does not currently live with me, has also had her plans disrupted and we now carry the stigma of a failed referencing process. The application collapsed because of HomeLet, the tenant referencing company used by Symonds & Sampson. HomeLet is a trading name of Barbon Insurance Group (part of the larger PIB Group), a business whose primary focus is landlord insurance and risk management. Their revenue comes from selling insurance products, guarantees, and tenant referencing services to agents and landlords, and tenants. In practice, this creates a strong commercial incentive to flag risks conservatively, even when those “risks” are clearly erroneous. In my case, HomeLet flagged three small CCJs (£169, £250) registered in a female name at a commercial address I have never lived at, never used, and had never heard of. HomeLet themselves later confirmed in writing that the judgments were not in my name. Despite these glaringly obvious mismatches, the process resulted in delays, unresponsive communication, and an eventual demand for a GUARANTOR!! At no stage did anyone appear willing to apply basic human judgment or challenge the clearly flawed output of the automated system. Instead, an insurance-driven process treated false and disputed third-party data as more important than the actual people involved. People are not machines, and tenants are not simply ‘other’; a risk to be managed by algorithm. We are individuals with lives, careers, families and long histories of reliability. The stress, embarrassment and practical disruption this caused (to two households) was entirely avoidable. A returned deposit does not erase the damage. We lost a tenancy we were well suited for. The landlord lost good tenants who genuinely wanted the property. In the end, this profit-driven model appears to serve neither tenants nor landlords particularly well, it simply generates more business for insurers and referencing companies through over-caution, and clearly flawed systems. I hope Symonds & Sampson will reflect on their choice of referencing partner and be more willing to exercise discretion when obvious errors arise. Both tenants and landlords deserve a system that recognises basic humanity rather than defaulting to automated suspicion. *The Agents assert on here that they don’t comment publicly on reviews (except the positive ones that is.) interesting.

NDM · 29 May 2026

★★★★★ 5/5

Trustpilot

Symonds and Sampson are the best Estate…

Symonds and Sampson are the best Estate Agents we have ever used in 14 house moves! Peter, based in the Poundbury Office, acted as a hub between us, our buyers and our developers. Without his constant help and encouragement we don’t think we would have ever got to the end. We would recommend Symonds and Sampson to anyone who wants buying and selling to go as smoothly as possible.

Grenfdjbtinternet.com · 2 December 2025

★★★★★ 5/5

Trustpilot

Highly Recommended

This a firm with good local knowledge and prompt and efficient friendly service. They shine by being independent of some corporate chain and so concentrate on the job of selling your home. Highly recommended

Roland · 28 August 2026

★★★★★ 5/5

Trustpilot

Great service from the team at Symonds…

Great service from the team at Symonds & Sampson, never too much trouble for extra viewings and helped push a purchase over the line for us in 4 weeks. Also very helpful assistance post purchase to liaise with the sellers on minor problem solving. Good to know they are estate agents you can trust.

I · 6 April 2026

★★★★★ 5/5

Trustpilot

Congratulations on becoming partner.

I just want to wish Levi Musselwhite huge congratulations on becoming an S&S partner. This is so well deserved - you are the ideal person for the job. You are always helpful, jolly, and constructive, ready to sort any stuff at any time. Well done!

Louise · 10 June 2026

★★★★★ 5/5

Trustpilot

I recently bought my first two-bedroom…

I recently bought my first two-bedroom flat in Gillingham, and everything went smoothly thanks to Symonds Sampson. From viewing the property to receiving the keys, they guided me every step of the way, negotiating with the seller, recommending a great solicitor and mortgage adviser, and keeping me informed throughout. I’ll be getting the keys in a week, so excited! Thank you, Anabel

William · 9 January 2026

★★★★★ 1/5

Trustpilot

Poor

An agent came to value my property and after a long and off topic conversation, I wasn't given a price, not even an idea. Instead, the focus was on what I had paid for the place, and what wasn't quite right with it. The visit was a waste of time, and I can only assume that S&S are doing so well, that they do not need to worry

Claire · 1 December 2025

★★★★★ 5/5

Trustpilot

What good and consistent Customer Service Looks like

Peter Grout Smith and his team were very proactive in finding genuine prospective buyers for our property on Poundbury, during what was at the time of first marketing the property, a volatile market. They provided regular updates on viewings and feed back from the viewers and were always available to answer our questions and to reassure us, right up to completion on 20/05/2024.

Execu · 27 May 2024

★★★★★ 5/5

Trustpilot

The best estate agents in Beaminster!

Working with Caroline and her team at the Beaminster office of Symonds & Sampson was a pleasure. They were responsive, efficient, professional, and extremely patient with the complications of working with the executors of the estate of the late owner of the property. The brochure they created showed the property at its very best and attracted multiple interested buyers. The house sold for a fair price, in a timely manner. What more could you want from your estate agents? They are simply the best in the beautiful town of Beaminster.

Nikki · 17 April 2023

★★★★★ 5/5

Google

Well what can we say. Well done Symonds & Sampson, sale completed, what more could one ask. Service excellent, staff professional, helpful and attentive but the best bit for us was the brochure which we felt was excellently presented both in terms of the description and photographs. It certain it made a real difference to our buyers. Keep up the good work and many, many thanks to you all. Graham and Andrea

Graham · 16 October 2025

★★★★★ 5/5

Trustpilot

Professional team

Welcoming and professional from the outset. The team listened and always available to answer questions. They consistently returned calls when requested and kept us updated throughout the sales process. We would highly recommend.

Mr · 19 August 2026

★★★★★ 5/5

Trustpilot

Poundbury office review

Excellent service from Peter Grout-Smith in the Poundbury office. The complete process; sensible valuation, buyer selection and client handling was seamless. I cannot rate them highly enough.

Shane · 24 September 2026

★★★★★ 5/5

Trustpilot

S n S estate agents Bridport - Isabella, Tara and Daniel

Isabella, Tara and Daniel were all great a communicating every time I wanted information re my house purchase Thank you to a fantastic team!

Anne-Marie · 7 October 2025

★★★★★ 5/5

Trustpilot

Very thorough and professional service

Before placing the house on the market we carried out our own research and it was clear Symonds and Sampson Ilminster had a good reputation.The selling process has been straightforward, and Symonds and Sampson were open to our thoughts about marketing the house.In less than a week we accepted a full asking price offer. Julie Moore kept in regular contact with us and made our sale as stress free as possible and provided a thoroughly professional service.Very happy to recommend their services.

ALC · 6 March 2023

★★★★★ 5/5

Trustpilot

Buying a house is stressful

It is well known that buying a house is up there as one of the three most stressful things you can do in life. Part of the stress is caused by many Estate Agents not seeming to realise that while they are selling a house, we are buying a home. As part of the buying process, it has been a very real pleasure to experience the helpful, knowledgeable, and understanding staff at S & S Yeovil. It was easy to arrange the viewing, which was conducted by Mrs. V. C, who was pleasant, friendly, and very helpful. We didn't feel rushed and had time to 'feel the property put ot's arms round us'. Other contacts with the Branch have produced the same helpful approach.

Roger · 14 July 2025

★★★★★ 5/5

Trustpilot

What a journey

What a journey! an incredible team, kind, empathetic, supportive, professional and the most sincere bunch of Agents I have met in a long time..Thank you for your help and support - highly recommended. Angela L Bridport

Customer · 23 July 2026