Trusted Agent profile · Ashford · Middlesex
Verified
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Ashford, Middlesex, at 4 New Parade, is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Ashford a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleThankyou very much to Alex and Amy in the Ashford office. We had a very difficult chain which took nearly 10 months to get to completion. Alex provided a very professional and friendly service where nothing was too much trouble. He managed …
Hi Mike Thank you so much for taking the time to write this glowing review for Alex and Amy. We're delighted to hear their professionalism managed to keep your chain … More
5/5
GoogleThis was the first time that I dealt with Frost Partnership, specifically the Ashford Branch. On my first viewing I met with Harry who showed me around the property in a very eloquent and professional manner. I was very surprised by the …
Hi Mahendra, Many thanks for taking the time to write this wonderful 5* review for Alex, Harry and the Ashford team. It is fantastic to hear when our teams do well, and … More
5/5
The Trusted AgentExcellent service!
Jamie looked after the marketing and sale of my late mother's bungalow in Ashford.. He did an excellent job. The sale should have been straightforward but took a lot longer than expected due to shortcomings from the buyer's solicitor. We would have been still waiting for completion if it hadn't been for Jamie been on the case on a daily basis and keeping us updated on progress. Would thoroughly recommend this agency and in particular, Jamie. Thanks again!
5/5
GoogleVery good communication. Easy going process.
Thank you so much for this 5* review for our Ashford team. We are pleased to hear it was an easy process for you with very good communication. We will pass your comments on to them and to our senior management team. … More
5/5
GoogleFive star for frost partnership 👍👍 Mitchell Russell and Shane row .. very helpful guys 👍👍 thank u very much …
Thank you so much for this amazing 5* review for our Ashford Residential Lettings team. We are delighted to hear that Mitchell and Shane provided 5 star service. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleGreat service and communication provided by Alex White and Amy Guyett at Frost Partnership in Ashford, Mx. Helped the process along to the end. well recommended, used in the past and will use again in the future. thanks again for all your help
Hi Helen, Thank you so much for taking the time to write this 5* review for Alex and Amy from the Ashford team. We're delighted to hear that they have been professional and efficient with your property process and that you will be using them again for future properties. We will pass your comments on to all involved. Best wishes from all at the Frost Partnership
1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
Dear David, We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you. …See more
5/5
GoogleGreat service and communication provided by Alex White and Amy Guyett at Frost Partnership in Ashford, Mx. Helped the process along to the end. well recommended, used in the past and will use again in the future. thanks again for all your help
Hi Helen, Thank you so much for taking the time to write this 5* review for Alex and Amy from the Ashford team. We're delighted to hear that they have been professional and efficient with your property process and that you will be using … More
5/5
GoogleGreat service and communication provided by Alex White and Amy Guyett at Frost Partnership in Ashford, Mx. Helped the process along to the end. well recommended, used in the past and will use again in the future. thanks again for all your help
Hi Helen, Thank you so much for taking the time to write this 5* review for Alex and Amy from the Ashford team. We're delighted to hear that they have been professional and efficient with your property process and that you will be using them again for future properties. We will pass your comments on to all involved. Best wishes from all at the Frost Partnership
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
5/5
The Trusted AgentGreat service
Just would like to say how professional Alex was and also Harry who was very professional throughout the sale of my property highly recommend
5/5
GoogleFive star for frost partnership 👍👍 Mitchell Russell and Shane row .. very helpful guys 👍👍 thank u very much …
Thank you so much for this amazing 5* review for our Ashford Residential Lettings team. We are delighted to hear that Mitchell and Shane provided 5 star service. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleAll the team were very helpful and professional and kept me updated of the sale at all stages.
Thank you so much for taking the time to write this lovely 5* review for our Ashford Sales team. We are delighted to hear that all the team were very helpful and professional. We will pass your comments on to them and to our senior … More
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
5/5
GoogleFrosts actively supported me in the protracted and sometimes frustrating sale of my father’s house (after probate and in an area a long way from where I now live). They were unfailingly responsive, cheerful and polite throughout the …
Hi Jane Thank you so much for taking the time to write this glowing review for the Ashford team. We're delighted to hear that the Ashford team were cheerful, polite, … More
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
GoogleAMAZING !!!!!! Ashford Frost Staff!!!! Like to say thanks to the the Staff @Ashford Frost for all their hard work …
Many thanks for taking the time to write this fabulous 5* review for our Ashford team and their colleagues in our Feltham and Staines offices. They do work hard and really love to help with local events. We are always delighted to hear … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
Send The Frost Partnership Ashford a message.
