Trusted Agent profile · Ashford · Middlesex
Verified
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Ashford, Middlesex, at 4 New Parade, is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleExcellent Service from Alex white and team in Ashford. Made my purchase very easy. I recommend Frost Partnership to anyone buying a property.
Thank you for your 5* review John, we're delighted to hear that you received excellent customer service from Alex and the Ashford team. We'll pass your comments on to both Alex and our senior management team. Kind regards
5/5
The Trusted AgentHighly recommended for both purchase & sale
I have used Frost a couple of times now for both purchasing a property, and selling a property. From the moment Alex provided his valuation, to Jamie handling the whole process, they have been extremely helpful, personable & eager to help. They make moving home a lot less stressful! Would highly recommend and would happily use again.
5/5
The Trusted AgentGreat service and people
Saw an add we all liked and after phoning to make a viewing, was initially told a cpl days time but after mentioning time constraints due to work we were squeezed in the next day enabling us to get the property we all wanted, fab helpful staff very pleased with the service we got.
5/5
FacebookThanks for a good job keeping us informed through the various stages of the sale - great work..!
Hi Andy, Thank you so much for the recommendation and you're very welcome!
1/5
FacebookJust the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.
Hi Kate, We take all feedback seriously. We have sent you a private message regarding your experience. Many thanks Kind regards
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails -they send you to meet the owner.. I didn't understand why?? They put same propriety on different rentaln sites with differnt prices Nobody check theier job...
5/5
FacebookExcellent communication and lovely and lovely staff. I would highly recommend them. Jacqui in particular has been fabulous.
Hi Clare, Thank you for taking the time to recommend us. We're delighted to read that you have received a professional and friendly property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
5/5
The Trusted AgentExcellent Service all round
We recently sold our house through The Frost Partnership , Ashford Branch. They kept us informed all along and I would have no hesitation in recommending them to anybody at all. Shame we wasted 6 months with another local agent who were total waste of space. Such a shame we didn't find Frosts earlier
5/5
FacebookVery pleasant experience with my new Tenacy. Staff very helpful and efficient. Would highly recommend.
Hi Steve, Many thanks for this recommendation. We're delighted to read that the team were both helpful and efficient. Very best wishes to you from all at The Frost Partnership Estate Agents
2/5
GoogleI did find the agents very helpful but felt lied to as they seem to hold back information about the property (ie time left on the lease) I was told it had 160 years when it only had 50years by the time they told me I was over a month into …
1/5
TrustpilotVery unhelpful rental department
Very unhelpful rental department! They simply do not care about the tenant. Do not use!!!
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails-they send you to meet the owner.. I didn't understand why??They put same propriety on different rentaln sites with differnt pricesNobody check theier job...
5/5
The Trusted AgentThe Best
Hunting around for weeks and end, to find a suitable and affordable home for the family. That's when we cam across a fantastic team at Frost Partnership, Ashford.. Given the time frame , the service provided was truly professional . I would recommend Frost Partnership . Keep up the good work.
4/5
GoogleI would choose Frost in Ashford again - I appreciated having had a salesperson, Harry, who understood the property I was selling and worked really hard to get me the best price. He was available on the phone and always gave feedback.
1/5
GoogleTerrible estate agent. Do not trust them with money.
Hi Douw We are disappointed to hear that you are unhappy with the service provided to you. We take all feedback seriously, so please can you email full details of your … More
5/5
GoogleSold our house with Frost. Excellent service all round.
Hi Tracey, That's great to read; we're so pleased the Ashford team provided excellent service in the sale of your house. Thank you for your review. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleIt was my first time buying a house and the Frost team were super smooth and helpful. I will most likely use them again when it comes to selling it as I've had it a while now and im looking for the next step up the ladder.
5/5
FacebookA very professional service with excellent staff who care.
Hi Jennie, Many thanks for your recommendation, we're delighted to read that you received a professional yet caring property service from our team. Best wishes to you from all at The Frost Partnership
5/5
FacebookEfficient, friendly, professional service from Vicky Lyle.Thank you
Hi Francesca, Many thanks for your recommendation, we are delighted to read that Vicky provided you with an excellent property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agency
5/5
FacebookGreat service through and through. Polite, prompt and efficient, very happy and highly recommend.
Hi Christina, Many thanks taking the time to write this fantastic recommendation. Best wishes to you from all at the Frost Partnership
5/5
FacebookVery Good 👍 Services Always helpful
Thank you Deepak! Best wishes
5/5
FacebookAmazing staff! Jacqui, Greg, Andrew are wonderful and very helpful with all they do! Very professional!
Many thanks for your review Thomas - that's great to hear! We really appreciate you taking the time to let us know and we'll pass your comments on to the rest of the team. Best wishes
4/5
GoogleSold house and did as they said they would
Hi Sam, Pleased to read that your house sold and you received the service that you expected. Best wishes
1/5
TrustpilotThey should be ashamed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
