1/5
TrustpilotThey should be ashamed.
Trusted Agent profile · Ashford, Middlesex
Verified
The Frost Partnership Ashford reviews
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Ashford, Middlesex, at 4 New Parade, is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers6 reviews
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
Buyers5 reviews
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
Landlords2 reviews
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
About The Frost Partnership Ashford
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
Trustpilot5/5
FacebookPersonal experience as I knew David and Allison
Agent replied
Than you Pauline - much appreciated!
5/5
FacebookI bought second property from Frost Partnership. Whole team is outstanding and shown in excellent customer service. David you showed the property and Alison got the deal done. Vanessa who managed whole tenancy process.
5/5
GoogleHarry thank you so much for being so helpful throughout the whole process of buying our first house. Thank you for all your hard work and for your professionalism. It was absolutely pleasure to deal with you.
5/5
FacebookEfficient.Persistent.Pleasant.
Agent replied · 30 April 2023
Thank you Ian - much appreciated
1/5
FacebookVery poor service for rental Management !
Agent replied
Hi Mary, Please can you DM your contact details and the area office you've been dealing with. Many thanks
5/5
FacebookExcellent customer service. Thank you!
Agent replied
You're very welcome Paul, and thank you for taking the time to send us your review - much appreciated!
5/5
View AgentsBrilliant service
Couldn’t recommend Frost Ashford enough, we sold and bought through them. Everyone we spoke to was very helpful, Alex and Lydia in particular. Both very knowledgeable and would always get back to me promptly
1/5
View AgentsAvoid
Very poor service. Failed to return calls or respond to emails at critical points in the sale. Would strongly suggest looking elsewhere.
4/5
View AgentsProfessional service
I was very pleased with the overall service but in particular with the estate agent, Leah At the Ashford office, who was very friendly, helpful and professional
5/5
View AgentsGood service
Leah at the Frost Partnership was excellent to deal with and really helped me with the process and to secure everything smoothly and quickly.
5/5
View AgentsLeah Meredith
An absolute star! Really knew her stuff when showing me the property - has really helped making this move a lot easier. Love my new home!
5/5
GoogleThe Frost Partnership Estate Agents excellent service they are very fast and very professional attitude .Thank you very much 😄 …
5/5
FacebookHeather and Sam (CSG branch) were an effective sales team; thorough, diligent and persistent throughout. We’ll definitely use them next time.
5/5
View AgentsVery good!
Not the best of starts initially, but once we had Jamie as our contact, the process was seamless and he was always so helpful!
2/5
View AgentsNot professional
The agents need more training the way they talk and deal with people, i won't use them for sure.
5/5
FacebookAmazing lovely people.. not like the other pushy agents. Thank you for helping us find out very first house ♡
5/5
View AgentsFeedback
I found Leah very helpful and useful and was there when I needed a hand
1/5
TrustpilotI do not recommend anyone
I do not recommend anyone. Rude, unhelpful, unprofessional people.
1/5
FacebookRequire lots of chasing, give incorrect/misleading information
5/5
GoogleExcellent people to do buisness with no more needs to be said absolutely 5 star
4/5
GoogleIn the start there was lack of communication and after they did good service.
5/5
FacebookAmazing staff! Jacqui, Greg,Andrew are wonderful and very helpful with all they do! Very professional!
5/5
View AgentsExcellent service and wonderful staff
It was my best experience with you guys.I will strongly recommend your services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Frost Partnership Ashford
What do sellers say about The Frost Partnership Ashford?
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
What do buyers say about The Frost Partnership Ashford?
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Has The Frost Partnership won any awards?
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
