Trusted Agent profile · Ashford, Middlesex
Verified
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Ashford, Middlesex, at 4 New Parade, is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
1/5
FacebookReally dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.
I’ve had major issues with Staines branch and there property management team they just ignore you insult your intelligence
5/5
GoogleCannot fault the service received from Jamie and Paige at Frost. From start to finish they made the whole process simple. Would highly recommend using Frost!
Thank you very much for taking the time to post this fantastic 5 star Google review for Jamie and Paige from our Ashford Sales team. We are pleased to hear that they made the whole process simple from start to finish. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleVery thankful for services and through all process and also very thankful for Kanika Jamie the give good service
Thank you so much for taking the time to write this 5* review for our Ashford team. We are delighted to hear your feedback. We will pass your comments on to the team and to our senior management team. … More
1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
1/5
GoogleCalled to arrange a viewing on a property was told I would receive a call back and nothing happened. Call again with the same request, told the same. Needless to say the outcome was the same!
Hi Ginella. We take all feedback seriously. However, we have no record of any contact from you and do not have any contact details for you. We would be grateful if you could email your contact information to marketing@frostweb.co.uk please and a manager will contact you. Kind regards, The Frost Partnership
5/5
GoogleFrosts have recently sold my flat in Ashford London, following 3 years of leasing it out through their lettings agency. In both the letting and sales departments I have found their service to be first class, with great communications and no fuss at any stage of the process. Easy to deal with and a great service throughout.
Hi Marc, Many thanks for your glowing 5* review, we really appreciate you taking the time to write this. We're delighted to hear that you have been impressed with the customer service you have received. Best wishes The Frost Partnership
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
5/5
View AgentsGreat service in difficult cicumstances
Frosts, in particular Lydia worked very hard to complete our sale in what was quite an unusual chain. We were kept informed at all times and felt confident with the honesty of the updates We have no hesitation in recommending them.
5/5
GoogleI love their service very much. So swift and easy during my house search. Thanx to Mitchell.
Hi Ruth - Thank you so much for this amazing 5 star review for Mitchell from our Ashford Lettings team. We are pleased to hear that your house search was quick and easy. We will pass your comments on to Mitchell and to our senior management … More
5/5
GoogleVery grateful to Mitchell Russell for assisting myself and my child to rent a property. Highly recommended!
Thank you so much for this fantastic 5 star Google review for Mitchell from our Ashford Lettings team. It’s great to read that Mitchell assisted you in finding a property and that he comes highly recommended as a result. We will pass your … More
5/5
GoogleIf any one is looking to rent a property of any kind then look no further then the frost partnership estate agency, they are so professional and very helpful and willing to always go that extra mile in helping you, and Josh who helped me …
Hi Robert, Many thanks for taking the time to write this 5* review for our Ashford Lettings team. We are delighted to read that Josh has been professional, helpful and … More
5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Hi Paula, That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookdealt with Wendy, who was incredibly helpful
Hi Luke, Many thanks for your recommendation - much appreciated.
5/5
GoogleI was referred to Frost by a friend. From the get-go, Mitchell handled my case with professionalism. He's very experienced, knowledgeable and very approachable. Another estate agent surveyed my flat but never got back to me. Mitchell …
Many thanks for taking the time to write this 5* review for Mitchell from our Ashford Lettings office. We are pleased to hear you found him to be experienced, knowledgeable and very approachable. We will pass your comments on to him and to … More
5/5
View AgentsFrost are a fantastic team of Estate Agents, we sold our house and just so happened to find our new home through them as well. Everything went smoothly, we wouldn't hesitate to recommend them. A big thank you to Frost.
5/5
GoogleThe frost team is amazing, good knowledge and experience , I would definitely recommend to Frost
Many thanks for writng this 5* Google review for our Ashford Sales team. We are delighted to hear that they were amazing, and showed good knowledge and experience. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
GoogleVery rude. I had a viewing booked and they didn't bother to inform me the house had been sold. Nicola on the sales team has no customer service skills and thinks that she can speak to people like they are children. She also informed …
Hi Fiona, With reference to the above review we have no contact information for you in our system, no record of you having had any dealings with The Frost Partnership, Ashford. We also do not have anyone called Nicola in our Ashford office. … More
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract). For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
5/5
GoogleWe recently bought house and want to recommend Frost Partnership for great service and professionalism throughout the process. Specially Harry who was brilliant and supportive, he ensured we could see the property when needed and helped …
Many thanks for taking the time to write this 5* review for our Ashford Sales office and especially Harry. We are delighted to read that you received great service and professionalism throughout the selling process. We will pass your … More
5/5
GoogleReally helpful with the entire process, very informative. Secured a lovely apartment thanks to Frost’s
Hi Connor - Thank you so much for this amazing 5 star Google review for our Ashford Lettings team. We are delighted to read that you secured a lovely apartment with our Ashford office. We will pass your comments on to them and to our senior … More
5/5
FacebookWe have just completed on the sale of our house in Ashford, and Vicky B (Ashford branch) was by far the most efficient, proactive agent whom we ever had the pleasure to deal with! Would highly recommend her - she was instrumental to achieving a positive outcome! 5 out of 5
Hi Cristina, Thank you so much for taking the time to write this 5* recommendation for Vicky and the Ashford team. We're delighted to read that she was the most effective and proactive estate agent you have ever dealt with. We will pass your comments on to both Vicky and our senior management team. Best wishes from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
