Trusted Agent profile · Ashford · Middlesex
Verified
★★★★★
605 reviews across 4 platforms
4 New Parade, Church Road, Ashford, Middlesex, TW15 2UF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Ashford, Middlesex, at 4 New Parade, is rated 4.4 out of 5 across 605 reviews on four platforms, including 280 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
280
Reviews on Google
This office
228
Reviews on Facebook
Business-wide
33
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ...Read all 6 from sellers
We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ...Read all 5 from buyers
This is my second letting agent. Having had the other for 8 years I decided to give Frost a try. My first impression was how efficient and professional they ...Read all 2 from landlords
Our Ashford office covers: Ashford, Stanwell, Stanwell Village, Sunbury, Lower Sunbury, Shepperton.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
GoogleThe Frost branch in Ashford recently sold a property for us. They were all very professional and we have been so pleased with all of help in selling the property
Hi Jane - Thank you so much for this 5 star Google review for our Ashford Residential Sales team. We are delighted to hear that they were all very professional and and that you were so pleased with their help in selling your property. We … More
5/5
FacebookVery friendly and very professional was stress free Frost handled everything. Can't praise the staff in the Ashford branch enough they explained everything and it happened as they said big thank you to Jamie, Lucy and Alex they are the ones I dealt with most but they were all lovely THANK YOU
5/5
GoogleBuying a house is hugely exciting, but it's also extremely exhausting. As first-time buyers, my husband and I had limited idea about every step of the process when we first started taking a look at homes. …
Thank you so much for leaving this incredible 5* review for our Ashford Sales team. We are delighted to read that their knowledge of the market and good energy made your purchase process simple. We will pass your comments on to them and … More
5/5
GoogleAmazing services provided by laura, Jeremy and the team
Thank you for your 5 star Google review - very much appreciated! Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookMy wife and I have had the pleasure of investing with Miss EVELYN JOSHUA and evaluating whether our investment is secure. Her professionalism and caring demeanor had us feeling like she is part of the family. she has an infectious bubbly personality that you just can't help but open up to her. We invest our capital with EVELYN and the returns and profits were very huge amount. On the first day of listing we were contacted by Miss EVELYN JOSHUA for some fast investment before our open eyes she surprised us forward to doing business with Miss EVELYN JOSHUA and her platform. If you want people working for you I highly recommend her good work. she is always at your service anytime, any day just contact her on viaWhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleFrom initial valuation to completing the sale Frosts have provided an excellent service. I don’t hesitate to recommend.
Hi Niki -Thank you so much for taking the time to write this superb 5* Google review for our Ashford Sales team. We are delighted to hear that they provided an excellent service from initial valuation to completing the sale. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service and very professional
Hi James - Many thanks for writing this 5 star Google review for our Ashford Sales office. It was a pleasure to hear that you received excellent service and that they were very professional. We will pass your comments on to them and also to … More
5/5
GoogleHighly professional, excellent customer service. Massive thanks and 5 stars for Mitchell Russell who provided me throughout whole process. I would definitely recommend Frost .
Thank you so much for this amazing 5 star Google review for Mitchell from our Ashford Lettings team. We are delighted to read that you received highly professional, excellent customer service and that you would recommend Frost. We will pass … More
5/5
FacebookMy wife and I have been landlords for many years. Caroline Scott has always provided us with excellent service - emails and phone calls answered quickly in a friendly but professional manner. Caroline also has an enviable rapport with local tradespeople so repairs can be effected quickly at a reasonable cost.The Frost Partnership has a very good reputation in the local area. Highly recommended.
Hi John, Thank you so much for taking the time to write this lovely 5* review. Your feedback is much appreciated. We will pass your message on to both Caroline and our senior management team. Best wishes to you and your wife.
5/5
GoogleI had a very good experience with the Ashford branch of Frost. I chose them in the first place because they were by far the most professional of all the estate agents I got valuations from and this continued throughout the sale. They had …
Hi Pamela - Thank you so much for your 5 star review. That's great to read; we're so pleased that Harry from our Ashford Sales team was enthusiastic, polite and always answered queries quickly. We will pass your comments on to him and to … More
5/5
GoogleVery helpful and professional team. Provided very prompt valuation and mortgage advisor connect. Looking forward to working with Frost for the sale!
Hi Richard - Many many thanks for posting this 5* Google review for our Ashford Sales team. We are pleased to hear that they are proving to be a very helpful and professional team. We will pass your comments on to them and to our senior … More
2/5
GoogleI viewed a rental property nearly two weeks ago and made an offer. Each time I call, I am told the lettings team is unavailable or that they haven’t reached the landlord yet. Every call details are being taken with the promise of callback …
1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays
1/5
GoogleExtremely unprofessional people working in the Ashford branch.I called the branch and asked for a property which is up for sale. She says yes it is available but viewing is not available until next week. But no point booking you for a …
Hi Katya We listen to all feedback and would very much like to help you with your property search. However, we do not have any contact details for you. We would be … More
5/5
GoogleIt was a great experience in purchasing a property with The Frost Partnership Estate Agents Ashford. Keep up the good work.
Thank you so much for writing this 5 star review for our Ashford Sales Team. It was a pleasure to read that you had a great experience in purchasing a property with them. We will pass your comments on to them and also to our senior … More
1/5
GoogleCalled to arrange a viewing on a property was told I would receive a call back and nothing happened. Call again with the same request, told the same. Needless to say the outcome was the same!
Hi Ginella. We take all feedback seriously. However, we have no record of any contact from you and do not have any contact details for you. We would be grateful if you could email your contact information to marketing@frostweb.co.uk please … More
5/5
GoogleA huge thank you goes to Mitchell Russell who worked tirelessly to get my house ready for the new tenants. His attention to detail was much appreciated. Both the new tenants and I are very happy.
Hi Annette -Thank you so much for taking the time to write this 5* review for Mitchell from our Ashford Lettings team. We are delighted that his attention to detail was much appreciated. We will pass your comments on to him and to our … More
5/5
GoogleMyself and my sister have just sold a property with Frost, dealing with Alex White who I have to say was absolutely brilliant and went over and above, put himself out on many occasions, he helped and guided throughout the entire process, I couldn't recommend them enough, a pleasure to deal with!!
Hi Natalie Many thanks for taking the time to write this 5* review for Alex in our Ashford office. We are delighted to read that Alex went over and above to help and guide … More
1/5
FacebookThe way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
5/5
GoogleA very friendly and professional team kept us informed throughout the transaction, and I would recommend Frost Partnership anytime. Thanks.
Thank you very much for this fabulous 5* review for our Ashford Sales team. We are so pleased to hear that you found them to be a very friendly and professional team and that you would recommend The Frost Partnership. We will pass your … More
5/5
The Trusted AgentGreat Communication Skills!
This Estate Agency is Excellent! I recommend everyone to rent from FrostPartnership as their communication skills is very efficient! They are always on top of everything, always ready to help and do what’s possible for tenants to have an easy move!
5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly. All best wishes to you and yours and hope you have a Merry Christmas! Rob
1/5
FacebookReally dissapointed with the property management service at Ashford, Middlesex. It feels like you are actually bothering them, when you chase things. Next thing you know, you've got a different property manager with no clue about what your problem is. And you start again. Rarely seen a service this bad, really dissapointed.
I’ve had major issues with Staines branch and there property management team they just ignore you insult your intelligence
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from sellers, rated 4.3 out of 5 on average. For example, Clare wrote: "Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than ..."
5 reviews from buyers, rated 4.4 out of 5 on average. For example, Francesco wrote: "We recently bought a property through Frost partnership Ashford, even though we did not pay them, their service was outstanding, second to none, far better than ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Ashford won Gold; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
