Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service by Northwood and we are very much pleased with their service. The staff are awesome at Northwood and are very polite. Patience expecially has been extremely helpful, friendly and always very prompt in whatever was requested. So I would definitely recommend Northwood agency..
Reena · 2 January 2019
Agent replied · 31 December 2024
Dear Reena,
We are delighted that you are pleased with our service. Our aim is to go over and above and we strongly believe that by doing so we will deliver the excellent service we strive for. Thank you for your kind words and all the team especially Patience look forward to delivering excellent service to you.
Kind regards
Northwood Ashford
★★★★★ 5/5
GoogleI am a landlord. I am very pleased that Northwood is managing my property very well. Very friendly, impartial advice and taking care. I look forward to continue business with them.PositiveResponsiveness, Quality, Professionalism, Value
Madhuram · 1 January 2022
Agent replied · 31 December 2024
Dear Mr Madhuram,
It has been a real pleasure working with you and thank you for the lovely comments. It means a lot the whole team. We look forward to a continuous healthy partnership with you.
Kind regards
Northwood Team
★★★★★ 4/5
GoogleI am very happy with Northwood Ashford for their professional services. Will definitely employ them again.PositiveResponsiveness, Professionalism
Peter · 1 January 2022
★★★★★ 5/5
allAgentsProfessional, dedicated and
Professional, dedicated and committed towards customer service and delivering impactful results.
BASHANT · 2 March 2025
★★★★★ 5/5
GoogleFantastic team, great experience. The team provided a very detailed valuation based on several metrics, recommended the best price (higher than other agents but justified in the valuation) and put in place the marketing strategy to achieve the sale within 3 weeks. I'd be happy to recommend them.
A · 19 January 2023
★★★★★ 5/5
GoogleFantastic team, great experience. The team provided a very detailed valuation based on several metrics, recommended the best price (higher than other agents but justified in the valuation) and put in place the marketing strategy to achieve the sale within 3 weeks. I'd be happy to recommend them.
Matt · 1 January 2023
★★★★★ 5/5
allAgentsA totally professional team
A totally professional team at Northwood!
Gavin and Mark have both been amazing in dealing with the sale of my property.
Nothing was too much trouble , always available to speak to me and keep me updated.
I would highly recommend them to anyone!
Elizabeth · 28 January 2023
★★★★★ 5/5
GoogleA fantastic Team, very professional and ready to stand by you every step of the way. I am so so delighted with their service delivery 100%.
Kingsley · 1 January 2021
Agent replied · 31 December 2024
Hello Kingsley,
It was a real pleasure dealing with you and although we were not able to find you a property, we are pleased that you had a positive experience nonetheless.
We hope to see you again in future.
Best wishes from the team.
Kind regards
Northwood Team
★★★★★ 5/5
GooglePatience, in the lettings dept is very helpful, kept me updated through the renting process. Would definitely recommend the agents.
Donna · 1 January 2022
Agent replied · 31 December 2024
Hello Donna,
Thank you for your surprise review, Patience is delighted that someone has recognised her efforts. We trust that you will enjoy your stay with us. Welcome to the Northwood family.
Regards
Northwood Team
★★★★★ 5/5
GoogleGreat service would definitely recommend, answered all my questions any doubts put my mind at rest once talking to the branch manager. Reasonable priced fees for the service given.
Matt · 2 January 2019
Agent replied · 31 December 2024
Dear Matt,
We are pleased to learn that you would recommend us. We love to make our customers happy and we are glad we achieved that with you.
Thank you for your feedback and hope to be at your service again the future.
Best wishes
The Northwood Team
★★★★★ 4/5
GoogleGavin and Mark have been an absolute delight to purchase a property with; courteous, knowledgeable and always happy to answer queries. Guided me through a very challenging time with compassion and understanding, going above and beyond in their service. Highly recommend them.
Shelly · 1 January 2023
★★★★★ 5/5
GoogleReally professional and very friendly. Supported us in our sale with their excellent knowledge of both the loca and national market . We have already recommended this agency.
Eileen · 2 January 2019
Agent replied · 31 December 2024
Dear Eileen,
Many thanks for taking time to share your positive experience with Northwood and thank you also for recommending us. It means a lot to us when our clients value and appreciate our service. The team are very pleased that they were able to assist you in the sale of your property.
Please do not hesitate to contact us for any future assistance you may require.
Kind regards
Northwood Team
★★★★★ 5/5
GoogleAn estate agent that cares.
Patience and Neil go out of their way to help you any way that they can.
Would highly recommend them
Louise · 2 January 2020
Agent replied · 31 December 2024
Dear Louise S,
Many thanks for taking time to share your experience with Northwood. We strive to make all our clients feel valued and go over and above to achieve this.
We are delighted with your feedback which has been passed on to the team and we look forward to being at your service again in the future.
Kind regards
Northwood Team
★★★★★ 5/5
GoogleWe had a very positive experience with Mark Hoyle and Northwood. Proactive, professional, experienced and knowledgeable, the service provided was faultless and is highly recommended.
G · 2 January 2020
Agent replied · 31 December 2024
Dear Graham Wilson,
Thank you for sharing your positive experience you had with Northwood especially Mark who continuously works hard to deliver an over and above service.
We hope that someday our paths will cross again where Mark and the rest of the team will be able to offer you another fantastic service.
Please do not hesitate to contact us for any future assistance you may require.
Kind regards
Northwood Team
★★★★★ 5/5
GoogleExtremely professional and accommodating when moving in to a flat in Folkestone. The maintenance man also was very helpful in sorting any minor issues we had.
Mark · 2 January 2019
Agent replied · 31 December 2024
Dear Mark,
Many thanks for your time and feedback. We are delighted that you chose Northwood and we hope that we have given you the confidence that you can always count on us. The comfort of our customers is our priority and we are constantly trying new ways to improve this aspect of our service as we believe is key to a great customer experience.
Kind regards
Northwood
★★★★★ 5/5
GoogleProfessional service and amazing staff! The process as a whole ran smoother than I could have asked for. I would highly recommend Northwood real estate agency!
Behar · 2 January 2019
Agent replied · 31 December 2024
Dear Behar,
Thank you for your feedback and we are pleased to learn that you had a positive experience with both the team and our service and we hope that we will continue to offer you a seamless and friendly service.
Please do not hesitate to contact us for any future assistance you may require.
Kind regards
Northwood Team
★★★★★ 5/5
GoogleVery good service and staff very helpful.
Daniel · 1 January 2023
Agent replied · 15 February 2025
Dear Daniel,
We're delighted to hear that you had such a positive experience with our service and team. Our staff takes great pride in offering helpful assistance, and your recognition means the world to us. Thank you for your five-star review, and we look forward to serving you again in the future.
Warm regards,
The Northwood Team
★★★★★ 5/5
GoogleI definitely recommend Northwood estates. I recently moved in the United Kingdom so didn’t know how the system works , however I received a lot of help from Patience which is one of the agent of Northwood . I’m very happy that I chose them.PositiveProfessionalism
Nikolas · 1 January 2022
★★★★★ 5/5
Direct reviewsFour Stars - As a landlord you put our requirements at the forefront in providing your services. We only want to engage with service providers who meet our needs and expectations. You have delivered on your promise, on time and at a reasonable cost.
Thank you for service!
Tej · 1 March 2021
★★★★★ 5/5
GoogleProfessional team who know what they are doing. They are all extremely friendly too which makes working with them so easy :)
Jobs · 2 January 2019
Agent replied · 31 December 2024
Dear Jobs Done Quickly,
Thank you for taking time to share your feedback about the service you received at Northwood. We are pleased that you found the team professional yet friendly and ultimately delivered a service that you are happy with.
We look forward to being at your service again in the future.
Kind regards
Northwood Team
★★★★★ 5/5
GoogleGavin and Mark provided us with a very professional service, always kept us informed and we highly recommend them.
Karen · 2 January 2020
Agent replied · 31 December 2024
Dear Karen, Thank you for taking time to share your experience at Northwood. We are pleased that you liked our service and would recommend us. Please do not hesitate to contact us in the future any help at all. Regards Northwood
★★★★★ 4/5
GoogleI am so happy with all the staff, they are all friendly, charming and helpful.PositiveValue
Chhabi · 1 January 2021
Agent replied · 31 December 2024
Dear Chhabi,
Thank you for your wonderful feedback on our staff which we appreciate and know that it will.motovate them to continue to give their best all the time.
Kind regards and keep safe
Northwood Team
★★★★★ 1/5
GoogleMade a mess of the house while showing people around. Poor customer service skills and rude. Unprofessional. Would not recommend.
Tina · 2 January 2019
Agent replied · 31 December 2024
Hello Tina Lewis,
We have just received your review.
At Northwood Ashford in Kent, we take our service and professionalism very seriously. Could you confirm that this is not an error as we do not have any record of you or your related property. Please do give our office a call on 01233 229788 to clarify this.
Many thanks for your kind assistance.
★★★★★ 5/5
Direct reviewsNorthwood are very helpful. They are quick and efficient with all enquires we???ve had. The fees are probably the fairest we have experienced when renting with no hidden charges along the way! They were quick to get us moved in. No complaints as a letting agent!
Charlotte · 28 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
