Northwood Ashford reviews

★★★★★ 5/5

Google

We were recently tenants with Northwood Ashford and would definitely recommend them as a lettings agent! They have been absolutely brilliant and dealt with any queries that we had promptly and without fuss. The staff are really professional, friendly and helpful. Thank you Patience and the rest of the Northwood team for making our experience such a positive one! Sam and Ebany

MrSamwright1991 · 2 January 2020

★★★★★ 5/5

Google

From first viewing the apartment I recently purchased through Northwood I was impressed by their friendly, professional staff and excellent customer service. Nothing was too much trouble and the purchase went through promptly and smoothly. Patience and her colleagues were so helpful, long after the sale was completed, I have been very grateful for their support. I would not hesitate to recommend Northwood Ashford.

Catherine · 2 January 2019

★★★★★ 1/5

Google

Pathetic experience with northwood... I regret buying a house in Ashford through them.. The house was left in a pathetic state... still finding things around with worms .. the house was not even cleaned before handing over the property.. things were broken... It took me lot of money and time to make things better.. Please avoid this agent..

Shifa · 1 January 2021

★★★★★ 5/5

Google

Incredible service from the whole Lettings team, Patience, Colin but especially Zoe. She's a credit to your company and worked incredibly hard to have us moved into a property within a very short time frame. (Viewed on Friday, keys by Monday) I cannot thank them enough, such a personal service, would absolutely recommend, thank you everyone! 5* A+!

Buffpuppet27 · 1 January 2021

★★★★★ 5/5

Google

Based on our personal experience we cannot recommend Northwood highly enough. The team at Singleton have been fantastic from the outset and we would like to thank Mark, Gavin & Josh for all of their help in selling our property and above all their advice and professionalism throughout the process.

John · 2 September 2024

★★★★★ 5/5

Google

Great service. I was finally able to get my place for rent within budget from Northwood. Bethany was exceptional and very prompt in responding to all my queries.

Saurabh · 24 June 2025

★★★★★ 1/5

allAgents

"Terrible..."

We moved into a property that turned out to be full of mold and serious water damage, making it unsafe to live in. During both our viewings, Bethany Williams assured us the door was just stuck, but it was clearly concealing significant issues. After raising our concerns, we were met with rudeness and a complete lack of empathy from both Bethany and Jacqui, who told us the agency had no responsibility once tenants moved in. This added immense stress during an already difficult time, with no proper support from the agency. We chose Northwood based on their reputation, but unfortunately, our experience has been extremely poor and upsetting. Not recommended.

AJ · 7 May 2025

★★★★★ 5/5

allAgents

Helpful, prompt, reliable

Megan has been very helpful with the intricate details of situations that have arisen with particular tenants. In complex situations, it has been reassuring to receive Megan's prompt replies, which have been characterised by remarkable clarity. Thank you!

Nicola · 5 February 2025

★★★★★ 5/5

Google

I used Northwood Ashford to sell my property in Knights Park, marketing from early December and completing in mid April. The valuation and marketing strategy were handled by Mark, who demonstrated an excellent knowledge of the local market and provided me with an honest and achievable asking price for the house. (Higher than my initial expectations and valuations from other local agents!) Viewings, offer negotiation and sales progression were expertly handled by Gavin. Throughout the process I was completely informed of prospective buyer's feedback and once an offer had been accepted he enabled a smooth transaction by regular updates to all parties. I believe that you get what you pay for when it comes to estate agents and am glad that I went with a local agency who understood the Ashford market rather than cheaper online alternatives. I was impressed with the courtesy and responsiveness of the whole team at Northwood. I would wholeheartedly recommend their services to anyone looking to market a property in the Ashford area.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 1 January 2022

★★★★★ 5/5

Google

My experience with Northwood Ashford so far has been amazing. They work closely with each client to help find whats best for each individual person. Northwood work fast and effectively. Patience has gone above and beyond for me and I am extremely grateful to have found you guys. Thank you NorthwoodPositiveQuality, Professionalism, Value

Becky · 1 January 2021

★★★★★ 5/5

allAgents

No Faults

Cannot thank Natalie and Bethany anymore! both have been super helpful from start to finish answering every question I through at them, from first viewing to references being completed was only 3 days!

Jack · 3 February 2025

★★★★★ 5/5

allAgents

"Northwood we're amazing! Went ..."

Northwood we're amazing! Went above and beyond at all times. Communicated, were helpful and genuinely fantastic. Can't recommend enough. Natalie was brilliant!

Kurt · 10 June 2025

★★★★★ 5/5

Google

Can honestly say the staff at northwood are amazing, especially Gavin! Gavin went above and beyond to selling my property, it took a while due to some shared equity within the property but he always kept me in the loop every step of the way. Would definitely recommend and use them again :)

Lee · 2 January 2020

★★★★★ 5/5

Google

Best Letting Agency. We are with Northwood for 8 years now. They are always very professional, very good communication and very efficient in handling processes.

Sanda · 18 October 2025

★★★★★ 5/5

Google

Gavin and the Northwood team were excellent at keeping in contact and updating us on the goings-on between solicitors. Thank you for giving us assurance and support at various stages of a tricky transaction as first time buyers

Kimberley · 1 June 2025

★★★★★ 5/5

allAgents

"Selling of..."

Northwood, in particular Gavin, were proactive, attentive and professional throughout. They offered solutions o problems that arose and I cannot rate them highly enough.

Leon · 7 April 2025

★★★★★ 5/5

Google

We dealt with Mark who was knowledgeable, helpful and always ahead of the game. Gavin and the rest of the team were excellent on the occasions when Mark was away from the office. Mark advised on the presentation and took excellent photos, the property even had an offer ahead of the open day! I would definitely use Mark and Northwood if we move again.

Simon · 1 January 2023

★★★★★ 5/5

allAgents

"I would like to say how..."

I would like to say how amazing Bethany and Natalie are (Lettings) I haven't rented a property through a agent over 15 years and things have changed a lot but both the ladies we're so good every step of the way. They we're so efficient with any email enquiries I had and they were both so reassuring. They are a credit to your company.

Amazing · 24 June 2025

★★★★★ 5/5

Google

Northwood have recently let my property on the romney marsh and I couldn't be happier. They were on hand to assist with any queries I may have had and have taken alot of the stress and worry out of the process. Huge thank you to the lettings team! I would highly recommend.

Juliet · 2 October 2024

★★★★★ 1/5

Google

It’s a shame that I have to give them one star. I used them as a landlord and could not have had a worse experience. I came back to missing white goods, missing tools, screws and picture hooks in the walls, damaged kitchen work surface, shed full of the tenants possessions and even a bin (with no bottom) of dog feces in the garden. They did an incomplete inventory which I was never sent a copy of until the tenancy finished and I requested it because of the issues- fixtures and fittings as basic as light switches and taps have been missed off and every wall even those just painted by a professional decorator described as minor cosmetic damage. There was no checkout report done. I arranged to move back in three days after the tenancy ended however Northwood extended this by two days and claimed that from midday on the day the tenants left did not give them time to do a checkout report and never flagged this as an issue to me until I complained about all the issues I had and requested a copy of the checkout report. I also had to twice ask for rent. In the April they did not pay it in and I had to ask for the payment, then for the two extra days that the tenants stayed after their last payment- this payment I had to chase twice for. To top it off my complaint is met with examples of when they have done their job as if it excuses not doing the rest. I am taking this to the property ombudsman as they are not only in breach of the contract they had with me but also the guidelines they are supposed to operate within. If anyone would like to see evidence of this I have kept all the emails etc

Nicky · 2 January 2020

★★★★★ 5/5

Google

Gavin has been fantastic since we began our house search. We have just had an offer accepted on a house. Gavin showed us round and we found it very easy to strike up a rapport, we felt he was transparent and genuine from the get-go. He has been very open in his communication since then, helping us in every step of the process.

Jon · 1 January 2023

★★★★★ 5/5

Google

Very friendly, efficient and helpful. Very professional and communication is great. Would definitely recommend.

Lindie · 11 December 2025

★★★★★ 5/5

Google

I have nothing but good things to say about Northwood. The staff especially Patience, have been so friendly and supportive. Problems were dealt with quickly and efficiently. I would recommend them to anyone looking for accomodation.PositiveResponsiveness, Quality, Professionalism, Value

Linda · 1 January 2022

★★★★★ 5/5

Google

Very pleasant and friendly staff, they made the process of renting effortlessly.

Olamite · 27 December 2025