Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCharlotte was amazing! Answered all my questions, very friendly and professional.
Emma · 9 January 2026
Agent replied · 16 January 2026
Dear Emma, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleMy only current experience with Haart was a very good one.
Mia who came to my property for an initial valuation was extremely professional and very knowledgeable about current market trends and any other questions I asked her. I felt like I was getting an open and honest answer to any questions I had, immediately putting me at ease as this is my first time selling.
I would definitely recommend going to Mia and the team at Haart Ashford to anyone that is looking to sell their property.
Alexander · 9 November 2022
Agent replied · 8 November 2024
Thank you for your kind feedback Alex! Mia from our Ashford Sales team will be delighted to receive recognition.
★★★★★ 5/5
GoogleHaart estate and letting some agents in Ashford provided an excellent service in securing a rental property for me. In particular I dealt with Harry McLean who was really excellent to be honest.
His knowledge of the market, prompt replies to my questions and general demina was excellent. I don’t usually leave reviews but I felt that the service Harry provided prompted me to convey my thoughts.
In summary if you need to rent a property give Haart a try and if possible speak to Harry, I can’t emphasise enough his professionalism and attention to detail. Thanks for your help Haart, and should I need to move again I would not hesitate to use your services again. Gary Hill.
Gary · 9 November 2022
Agent replied · 8 November 2024
Thank you very much for your kind feedback Gary, Harry from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleSteven has been so helpful and friendly from the start, we are first time buyers and I’ve had loads of questions. Nothings been a problem for him to answer and it’s nice to feel like your not being rushed off the phone or just another sale. Me and my partner currently don’t live together so it’s been so nice that he keeps us both in the loop. He’s so friendly and we have been so thankful he has been the one taking care of our viewings and finding us our first home!
Victoria · 26 August 2022
Agent replied · 25 August 2024
Victoria thank you for the review. Steven Merralls in our sales team will be delighted to have your personal thanks as much as we are delighted to have his helpful nature in our team.
★★★★★ 5/5
GoogleAfter having multiple issues with my previous managing agency, I decided to switch to haart. Josh was incredibly helpful and professional the whole time, even before haart took over he provided me with a lot of great advice. There were a few issues that were beyond our control, but Josh went above and beyond what was necessary to resolve all the issues. Although I haven't been with haart long, they are already proving themselves to be a fantastic agency and I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Heather · 26 August 2022
Agent replied · 25 August 2024
Thank you so much for you kind words Heather, Josh from the Ashford Lettings team will be over the moon with your feedback!
★★★★★ 5/5
GoogleJoshua was so helpful and professional. He arrived at my property before me and the whole process of the marketing was so efficient. He made a really good video too which gave full information from every angle to the potential tenants, which was a big plus. His responding time is very short and always super prompt,. He is willing to give you a full picture of the letting market trend and provides wise advice on the offering price. I have no hesitation to recommend Harrt!
Shirley · 26 August 2022
Agent replied · 25 August 2024
Thank you very much or your kind feedback Shirley, Joshua from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleI had a phone call with Esra about my property search and she was really helpful. She listened to what I was looking for and answered all my questions.
Jessica · 22 July 2026
Agent replied · 22 August 2026
Dear Jessica, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future.
★★★★★ 5/5
GoogleRecently had a viewing with Esra from the sales team. I was very impressed by her professionalism, local knowledge, and expertise. She made the whole experience enjoyable. Highly recommended!
H · 22 July 2026
Agent replied · 22 August 2026
Dear H M, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleSiyamilan Navaratnam is an absolute star Property Manager. We haven’t had to speak very much but every time I have asked for something or needed some help he has been there for me, really fast getting a response and clear about what he is doing or getting done for me.
He’s a real pleasure to speak to.
Thanks so much for your help and continued service.
Lee · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for kind feedback Lee, Siyamilan from the Ashford Property Management team will be delighted!
★★★★★ 1/5
GoogleFor an agency with such strong reviews, my experience fell well below expectations due to poor communication, weak coordination, and the constant need to chase for updates. …
Cally · 22 July 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave your review and for providing such detailed feedback. We're sorry to hear that your experience did not meet your expectations. We take all customer feedback seriously and would welcome the opportunity … More
★★★★★ 5/5
GoogleJosh and his team at Haart did a great job in letting out our property. They kept us informed all through the process and provided all the information we needed. Tenants were found for the property very quickly and we are very pleased with the outcome. Well done and thank you guys.
E16Tom · 7 August 2025
★★★★★ 1/5
Googledon not do why they say they will and i suggest everyone’s check whether the contract they sign its their signature we had an offer on our house but not going to accept it going to a reputable agent and start the whole process again but an agent we can trust
Max · 15 January 2026
Agent replied · 13 April 2026
Good morning Max,
I’m sorry to hear that this has been your experience. The branch manager is Michael Watts, and his contact details are 01233 620340 or michael.watts@haart.co.uk. He would be more that happy to talk to you about this and get it resolved.
★★★★★ 5/5
GoogleHad a great experience with Harry McLean from Haart Ashford, he was so amazing throughout my search. Told him my specifications and he came through with what I really wanted. He is so patient, polite, helpful and professional. Always available to inform me timely and answer questions. His customer service skill is top notch . Thanks to Taylor too , you’re a star
Olufunmilola · 26 August 2023
Agent replied · 25 August 2024
Hi Olufunmilola, Thank you so much for your 5 star review. Harry and Taylor will be delighted with your feedback. Thanks again Caroline haart Lettings Ashford
★★★★★ 5/5
GoogleJoshua was absolutely amazing from start to finish. The process of searching for tenant was incredibly smooth and should become a reference of how things should be handled by a letting agent. Took the time to explain every single detail and answer every single question even through being really busy. Great respect for the client. Best agency ever dealt with. Big thank you!
Troy · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for kind feedback Troy, Josh from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleHarry has been incredibly helpful and patient during the whole process, couldn’t ask for any better. He’s been very clear explaing anything we’ve asked about and always responds very quickly to any queries. Highly recommend!
Amelia · 17 January 2025
Agent replied · 23 January 2025
Thank you so much for kind feedback Amelia, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI’m new to lettings, I called into the branch & spoke to Taylor who was very helpful and explained the process thoroughly and made it really easy to understand. If you’re a landlord and want quality tenants the team at haart Ashford are by far the best I have dealt with as a potential tennant. Thanks for all your help so far.
Lee · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for kind feedback Lee, Taylor from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleAndreas was a fantastic estate agent, made us both feel very at ease and was very good at showing us around, not only that but very knowledgeable and any questions we had he answered. Very kind and good person , had a pleasant experience and secured that house we wanted. Top bloke
Adam · 28 March 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Adam, Andreas from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleWanted to rent my own flat for the first time and stumbled across Haart and got a viewing. A man named Harry was the person who done the viewing and he was very nice. He has been very supportive and helpful throughout the document process and has always got back to me quickly. Definitely recommend Haart and Harry as the negotiator
Dmitrij · 26 August 2023
Agent replied · 25 August 2024
Thank you very much for your kind feedback Dmitrij, Harry from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleJust wanted to thank Celia Wood for her excellent assistance in helping us to organise a new boiler in our rented house. She was very professional at all times and very efficient. She also rang back when she said she would which is very important to us. Keep up the good work Celia.
Deborah G.
Deborah · 30 May 2025
★★★★★ 5/5
GoogleI contacted Haart regarding letting my flat in the near future and was very impressed with the service I received. I spoke to Nadeem asking for advice. He was knowledgeable, and professional with a friendly manner. I will definitely recommend Haarts on the basis of this call and will be in touch again when my decision re. letting is made.
Susan · 26 August 2023
Agent replied · 25 August 2024
Thank you so much for kind feedback Susan, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 1/5
Googlemy parents used this agency to sell our house please don’t use they have had to report them to trading standards and the police and even though someone wanted to buy our house they are not going through them as they make false promises and not trustworthy
Scarlett · 15 January 2026
Agent replied · 13 April 2026
Good morning Scarlett,
I’m sorry to hear that this has been your experience. The branch manager is Michael Watts, and his contact details are 01233 620340 or michael.watts@haart.co.uk. He would be more that happy to talk to you about this and get it resolved.
★★★★★ 5/5
GoogleThanks so much for making this experience so easy!! Andreas went beyond the call of duty for me and i really appreciated that so thankyou. They run a very smooth operation and i can't recommend them enough. 5 stars all the way :)
Adam · 26 July 2024
Agent replied · 25 August 2024
Thank you Adam. Andreas in our Ashford Sales team will be moved by your kind words.
★★★★★ 5/5
GoogleThe superb service provided by Lisa Squibb, Katie and Simon was next to none.
Available whenever there was a query, would come back when they advised and knew the local market well.
As a first time buyer the experience has been very straight forward from their side, only gripe would be with the recommended solicitors. The team provide, honest, professional help and I couldn't recommend the Haart team highly enough.
Sam · 26 August 2022
Agent replied · 25 August 2024
Thank you for your kind feedback Sam, its been a pleasure dealing with you! Katie and Simon from our Ashford Sales team will be delighted to receive recognition.
★★★★★ 5/5
GoogleFrom start to finish me and my partner have had an amazing time working with Charlotte, she has been incredible and honestly made me feel at ease as we all know how stressful moving can be. I will always now recommend her and the team in the Ashford branch!
Hannah · 17 December 2025
Agent replied · 16 January 2026
Dear Hannah, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future.
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