Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCharlotte was amazing throughout the renting process, responsive, respectful and easy to communicate with. Thank you for making it easy and clear. Appreciate the effort put in, having 6 move ins on the same date. …
Smithesh · 13 January 2026
Agent replied · 16 January 2026
Dear Smithesh, thank you for taking the time to leave Charlotte and Harry from the haart lettings team your kind review - we look forward to helping you in the future.
★★★★★ 5/5
GoogleEsra was extremely helpful with quick responses regarding my property search
Ben · 22 July 2026
Agent replied · 22 August 2026
Dear Ben, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleJosh and Harry and the team are always a pleasure to deal with. They found me a tenant quickly, process was smooth and they were friendly and good at contacting me.
Lavinia · 13 February 2026
Agent replied · 13 April 2026
Dear Curtis, thank you for taking the time to leave Josh and Harry from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleEsra was very helpful with finding me a property.
Sam · 22 July 2026
Agent replied · 22 August 2026
Dear Sam, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future.
★★★★★ 5/5
GoogleCharlotte is really lovely and helpful
Abi · 8 August 2026
Agent replied · 22 August 2026
Dear Abi, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleElliot was great help with my property purchase
Oluwafemi · 22 July 2026
Agent replied · 22 August 2026
Dear Oluwafemi, thank you for taking the time to leave Elliot from the haart Sales team your kind review - we look forward to helping you in the future
★★★★★ 5/5
Googleso glad i chose Haart estate and lettings agency . Their knowledge and expertise made the process smooth and easy to understand for us. It was very comforting to know exactly what we were signing for and the details since it was our first time to rent in the Uk. Harry Mclean , the agent who was who was helping us made the process so much easy. He went above and beyond what was expected to help us understand exactly what was needed. Harry was extremely accommodating regarding rescheduling documents submission and us not understanding the whole process .Couldn’t be happier with the results.
Fungisai · 27 May 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Fungisai, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleWe are absolutely delighted with the service provided by Harry McLean at haart Lettings in Ashford, Kent! Harry's top-notch negotiation skills were crucial in securing our rental home. His professionalism, attentiveness, and deep knowledge of the local market made a potentially stressful process smooth and straightforward. He promptly addressed all our concerns, went above and beyond to accommodate our needs, and handled all negotiations with utmost efficiency and respect. Thanks to Harry, we are now happily settled in our new home. I highly recommend him to anyone looking to rent in the Ashford area; his expertise and approachable demeanor make him a standout agent. Thanks again, Harry, for making our house renting experience fantastic!
Takudzwa · 27 May 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Takudzwa, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleElliot Price is a great agency staff member. He is straightforward, with no pending issues and no delays at all. Very impressive. All staff are very friendly.
Biswasdip · 13 February 2026
Agent replied · 13 April 2026
Dear Biswasdip, thank you for taking the time to leave Elliot from the haart sales team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleI had a query today on one my rented properties rented ia Haart. The Property Manager with who we normally work with was not available when I called the office. The call did bounce to another Property Manager - who did not simply pass the message. The individual volounteered to find out how they could help, understood the question, provided a comprehensive response and even answered follow-up questions very politely. Excellent work by Arandeep Dhinsa. Keep it up !
Sunder · 10 January 2026
Agent replied · 16 January 2026
Dear Sunder, thank you for taking the time to leave Arandeep from the haart property management team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleThanks Harry, Josh and the Haart team for providing a great experience in letting my property. I will be moving overseas and had a tight deadline to get someone in, I was originally with a local Kent letting agent and they were unable to let the property with over 1months marketing and notice.
I was getting a bit nervous about this and went into Haart and spoke with Harry on a Saturday, by the Monday they took high quality videos/photos of the property, uploaded to Rightmove etc, 2-3 viewing by the Wednesday and contracts signed and deposit taken by the tenants - within a WEEK!
They were super helpful and flexible as I was in the states and always provided frequent updates via phone and email - I look forward to them managing my property over the next year or so. You can tell that the team have had exceptional training and experience in letting properties out compared to their counterparts in Kent - super professional and lovely.
If you're looking for highly motivated individuals who care about their customers and listen to their needs, this is the place to go.
Thanks Harry, Josh and the Haart team!
Lola · 27 April 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Lola, Joshua and Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleHaart Ashford are brilliant
Especially Esra and Elliot , nothing is too much trouble , excellent communication and so hard working
Pauline · 30 March 2026
Agent replied · 13 April 2026
Dear Pauline, thank you for taking the time to leave Esra & Elliot from the haart sales team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleCharlotte Rowlands was the best letting agent! Super kind and helpful, very knowledgable and friendly. Thank you so much for all your help!
Mollie and Connor
Mollie · 13 February 2026
Agent replied · 13 April 2026
Dear Mollie & Connor, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 5/5
GoogleI’d highly recommend Haarts lettings to anyone looking for a reliable and trustworthy letting agent. Thank you to Arandeep for his speedy response and for the great service I would highly recommend Arandeep.
Kindy · 13 December 2025
Agent replied · 13 April 2026
Thank you very much for your kind feedback Kindy, Arandeep from our Property Management team will be very happy.
★★★★★ 5/5
GoogleExcellent service from beginning to end.4 weeks from sale agreed to completion.The property was previously with another agent where service was poor.What a breath of fresh air to come across a agent who put my requirements as priority and listened, advised and was helpful in so many ways.Always with a smile in a voice.Simon was courteous,kind and helpful and his guidance was so appreciated.His professionalism was apparent from early on and nothing was to much trouble. No question was ever unanswered and his tenacity to achieve a quick sale for us was evident.I would strongly recommend Haarts.A big thanks to all of the team as each played a part in making the sale smooth and effective compared to the difficult few months that had preceded the marketing with Haarts.Thankyou all.
Maxine · 28 March 2024
Agent replied · 25 August 2024
Thanks Maxine, Simon and the team will be so pleased to read this. Passion and professionalism is at the forefront of all we do here at Haart Ashford. I'm sure they will be delighted to have helped you get to where you need to be.
★★★★★ 5/5
GoogleHow helpful can an estate agent be, I believe no more than what Haarts have been. Helpful, professional and I always felt my interest was always forefront.Honest solid advice given and they achieved far more in the few weeks of marketing than with my previous agent that had previously dealt with my property for a lot longer.Simon went above and beyond with his helpfulness and all other members of staff I dealt with were also helpful and informative.A big thank you to Simon and Andreas for your fantastic service and I will highly recommend you to all.
Graham · 28 March 2024
Agent replied · 25 August 2024
Graham, this is great to hear and I'm sure Simon, Andreas and the team will be delighted to receive such positive feedback for a job well done. Good luck for the future.
★★★★★ 5/5
GoogleAndreas was very helpful from the offset on the phone and managed to fit us in that evening to view the property we enquired about. He made me and my husband feel very at ease whilst looking round a property haart have on the market. He was very welcoming showing us around and then let us have our own look around to really get a feel for the house. He also interacted with our 3 month old son which was a lovely touch.
Phoebe · 28 March 2024
Agent replied · 25 August 2024
Phoebe, thank you for your kind review. Lovely to hear Andreas made a good impression with you. He was full of compliments about your 'little heartbreaker' the following day too. Andreas in our sales team will be delighted with your review.
★★★★★ 5/5
GoogleGood afternoon
I would like to thank Harry MccLean for his professional service during the time i was searching for accommodation in Kent.
What stood out for me on his service was his quick response when I requested clarity. I would also like to appreciate that he is reliable because if i sent him an email or a text message when he was out of office, when he returned to the office he would send me an apology and respond to my questions accordingly .
He made my search for accommodation very easy. He was patient with me because sometimes i will ask lots of questions because I am not familiar with other things in the UK because I am from South Africa.i realised that he has advanced knowledge of his job. I wish him the best in his job. Keep helping those who require your/Haart lettings services in a professional manner you applied to me.
Thank you.
Ayanda Jojo
Ayanda · 27 February 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Ayanda, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleAndreas stands out as a great estate agent among the several we've encountered. His knowledge and genuine enthusiasm for properties set him apart. His communication is excellent, with prompt responses to emails and willingness to call or drop a text message if needed. Andreas has a friendly disposition and a proactive nature. He noted down our questions, and addressed our post-viewing queries as promised. His organisational skills are commendable; he effortlessly scheduled appointments to accommodate our preferences. Liaising with Andreas has been a positive experience and his work approach should be the standard, not the exception.
Z · 28 January 2024
Agent replied · 25 August 2024
Dear Z, thank you so much for your very kind words regarding Andreas on our sales team, so pleased to hear the service you received and we very much look forward to helping you with your future move.
★★★★★ 5/5
GoogleI would like to share with everyone about me recent experience with heart Estate agents, specifically Edie in Ashford. Edie was extremely professional, very accommodating with all my requests, very friendly and approciable and went above and beyond to enable me to start my search for a new home which is affordable for me and in the locations that suit. Edie continues to offer me a great service with a goal to find my ideal property. Thank you sooo much Edie, a job expertly done.
Shelley · 10 December 2023
Agent replied · 9 December 2024
Thank you so much for kind feedback Shelley, Edie from the Ashford sales team will be delighted!
★★★★★ 5/5
GoogleGareth came out to do a valuation of our property yesterday. It was so rare to see someone in this role genuinely interested in me and my partner, rather than just trying to getting our property on the market. His enthusiasm for the job itself is second to none, and we felt like we didn’t even need a second valuation as we felt secure putting the property on the market with him. Thank you Gareth :)
Gemma · 27 February 2024
Agent replied · 25 August 2024
Thank you so much for kind feedback Gemma, Gareth from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleAndreas is a real pleasure to work with - very professional, great communication with potential clients, very diligent and organized.
He set up a viewing for a property we were interested in very quickly, answered single question we had both verbally and in writing, addressed all/any concerns we had about the property and then followed up with us the next day to get our thoughts on the house we viewed.
I wish all estate agents are as professional as Andreas! Any agency would be lucky to have him!
Slavi
Slavi · 29 November 2023
Agent replied · 25 August 2024
Dear Slavi, thank you so much for your kind feedback regarding Andreas on our sales team - we wish you all the best for your property search and I am sure Andreas will continue to look after you.
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Charlotte Rowlands for being an absolute star. I had a viewing cancelled at the last minute, and she really went out of her way to get it rearranged for me, even though it was a bit of a faff and I was travelling a fair distance. Honestly, it made such a difference.
She was super professional, really friendly, and clearly knows the area inside out. Nothing felt like too much trouble, and she was just genuinely helpful from start to finish. It's not often you come across someone who makes the whole process feel that easy.
Really appreciate all your help, Charlotte, top notch!
Jay · 4 May 2025
★★★★★ 5/5
GoogleI had the chance and opportunity to come across Charlotte on a second occasion. As always, she has been nothing but exceptional and provided me with a very quick property viewing. I really appreciated her professionalism, enthusiasm and flexibility. Thank you so much!
Minetou · 8 August 2026
Agent replied · 22 August 2026
Dear Minetou, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.