Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHonestly can't thank Lindsay enough for all the help and support with getting us our dream home! I know there was a lot of blood, sweat and (potentially) tears to make this happen, and Lindsay managed this all so well. She knew that we loved the property from the moment we walked through the door and we think the professionalism, and realism throughout has been amazing. Thanks to Gareth as well for all his support and effort involved too - it really has been so easy to work with you both throughout this.
Holly · 29 July 2019
Agent replied
Dear Holly Dennis, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleI’m new to lettings, I called into the branch & spoke to Taylor who was very helpful and explained the process thoroughly and made it really easy to understand. If you’re a landlord and want quality tenants the team at haart Ashford are by far the best I have dealt with as a potential tennant. Thanks for all your help so far.
Lee · 3 January 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Lee, Taylor from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI would like to thank the Haart agency for their help. Especially Nadeem. We were helped only by the Haart agency. We looked for housing for 7 months and no one helped us. We thank Nadeem for the great work he has done. I am grateful that there are such people in Ashford.
Juliya · 23 September 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Juliya, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleExcellent customer service from Steven Merralls of Haart Estate agents. My phone was malfunctioning so it would connect, then drop the call immediately. Even though all he had to go on was an incoming call list, Steven took it upon himself to call me, ascertain my requirements, and act on them, booking an appropriate property viewing in mere minutes. Many thanks Steven, it's appreciated.
John · 30 September 2022
Agent replied · 30 September 2023
Thanks for the review John. Steven Merralls in our sales team was happy to help and will be chuffed to have received these kind words.
★★★★★ 4/5
GoogleI recently connected with Harry McLean from Haart agency.
Harry was prompt and professional to reply to all my questions.
He also arranged tour of property within lesser time.
Thanks again.
Shweta · 9 November 2024
Agent replied · 9 December 2024
Thank you so much for kind feedback Shweta, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI have to really thank Andreas, he is a very helpful agent, always available to help. Honest and straight, he gives advice in a crystal clear way.
I highly recommend Andreas 5 stars! He cares for his clients, he really wants to help them.
Alberta · 17 March 2024
Agent replied · 24 March 2024
Dear Alberta, thank you for your kind feedback regarding Andreas on our sales team - he clearly enjoys helping his clients and will look forward to helping you with your purchase.
★★★★★ 5/5
GoogleMy husband and i would like to thank Lindsay Austin for all of her help and support. She has been amazing in aiding our home purchase and ensuring that we (the buyers) have been kept fully up to date throughout the whole process!
Our buyer needed us all to move very quickly due to moving into temporary accommodation and Lindsay has done so well to ensure that everything was kept on track to meet the demands. We received weekly status call updates and daily email communications to ensure that her side of the chain were pulling out all of the stops for this speedy chain.
The journey has been very bumpy and emotional in places and Lindsay did everything she could to ensure that we exchanged contracts smoothly. Thank you Lindsay for all of your help, we really do appreciate it!
I know for sure that your efforts have made a chain of house buyers very very happy!!!
Lauren · 1 October 2018
Agent replied
Dear Lauren Edmonds, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst dealing with Lindsay and wish you every success for the future.
★★★★★ 5/5
GoogleWe received amazing service from Haart Estate Agents. We purchased a house being sold with Haart and Lindsay Austin and her team could not have given better service. Lindsay has been a pleasure to deal with and has made sure the purchase has been smooth and efficient and was always on top of the sale, even chasing solicitors to make sure everything went smoothly and nothing seemed like too much trouble.
I hope not to be buying a new home anytime soon but if I do I will definitely be using Haart Estate Agents and wouldn’t hesitate to recommend them.
Paul · 1 October 2018
Agent replied
Dear Paul Andrews, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property and wish you the very best for the future.
★★★★★ 5/5
GoogleIn our house searching quest we have engaged with a number of different agents, some are worthy of a good review and some I would not waste my time on. Haart are without any doubt at the top of that scale. For me, the front face of Haart was Abbie, the young and very professional lady who showed us the property. After that initial interaction with the Ashford office, Jordan from Haart's Medway office took over the communication. I have got to say it was a real pleasure engaging with her. Jordan, as with Abbie are true assets to Haart and should the time arise that we are looking to buy another property, I sincerely hope that both Jordan and Abbie are still working there!PositiveResponsiveness, Professionalism
Andy · 11 October 2024
Agent replied · 30 September 2023
Thank you Andy for your kind words, we are so glad we have been a big help to you. Enjoy your new home and we look forward to working with you again. All the best, Team Ashford.
★★★★★ 5/5
GoogleCharlotte was very professional, punctual and friendly
Shermeen · 22 August 2025
Agent replied · 12 September 2025
Dear Shermeen, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future.
★★★★★ 5/5
GoogleMe and my husband dealt with Andreas at the Ashford branch of Haart and found him to be very helpful, punctual and understanding to our individual situation all in which he has conducted in a professional and polite manner.
Louise · 12 June 2024
Agent replied · 19 June 2024
Thanks for your kind words Louise. Andreas in our Ashford sales team will be delighted to have left you with a positive memorable experience.
★★★★★ 5/5
GoogleOnce again we had excellent service from haart at Ashford, so a special thanks to Harry Mclean for finding us yet another good tenant. Thank you Harry.
Pete · 20 December 2024
Agent replied · 10 January 2025
Thank you so much for kind feedback Pete, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleThese agents truly did go above and beyond our expectations of an estate agent.
A big thanks to Simon, Andreas and Gary for their help and support throughout the process, they've been very knowledgable and honest, as well as providing us with realistic expectations along the way, would definitely recommend.
Nathaniel · 25 September 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Nathaniel, Simon and Andreas from the Ashford Sale team will be delighted
★★★★★ 5/5
GoogleThank you to Haart estate agents for helping us find our perfect home. After having a string of rotten luck, Ellie Ludford made it so easy for us and very promptly (same day of calling) arranged a viewing to a home we described we needed for our family. The property was in a very clean state and had new carpets laid. It's clear here that Haart look after their clients very well and I am happy to be dealing with such a trustworthy agent. Also spoke briefly to 2 other colleagues of Ellie's. Louise was one to mention and both very happy to help and so efficient. Well done Haart. You do not get enough credit!
Zoe · 1 October 2017
Agent replied
Zoe , thank you for leaving this detailed feedback about your experience with Ellie, Louise and haart of Ashford. We wish you all the best for the future in your new home. Gary Rowlingson Branch Manager haart Ashford (Lettings)
★★★★★ 5/5
GoogleSteven Merralls - great service, really helpful
Steven knew Ashford well and has answers to all my questions. I was also particularly pleased with his proactive follow up, which stood out amongst other agencies we also dealt with. Though we did not proceed with the property following the viewing Steven was quick to proposing other propertes matching my requirements. Well done Steven!
May · 30 September 2022
Agent replied · 30 September 2023
Thank you for your kind feedback May! Steven from our Ashford Sales team will be delighted to receive recognition!
★★★★★ 5/5
GoogleGary, has been brilliant! Well worth the extra cost. Superb advice and managed to list and sell our house in 7 days!
Makes the whole process simple and straight forward.
I would highly recommend Gary, extremely professional and very knowledgeable about the local area & market.
Gary is in a league of his own when it comes to estate agents! Never does Gary promise and not deliver!
Thanks for all your help and support!
Chris · 30 September 2020
Agent replied
Dear Chris New, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 5/5
GoogleThe letting agent Nadeem Makhalfa was very friendly experienced and professional. I am renting a property in a town Ashford and he provided a lot of useful information and guidance. I am looking forward to working with him in the future.
Nila · 20 April 2024
Agent replied · 19 June 2024
Thank you so much for kind feedback Nila, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI recently dealt with Josh at Haart Ashford due to renting out my first property. The whole process was very easy for me, where Josh acted in a constant professional manner. I have been very impressed with Josh and his team's fast responses and approach-ability where I was immediately updated with any developments. I would 100% recommend their service and can't wait to deal with them again on future property adventures!
Ellie · 10 June 2021
Agent replied
Thank you for your kind feedback Ellie, Josh and the lettings team are delighted!
★★★★★ 1/5
Googlethe branch manager forged our signature which we have had to report to the police and the branch were fully aware
also false promises do not keep to what they say sell your property elsewhere
Susan · 13 February 2026
Agent replied · 13 April 2026
Good morning Susan,
I’m sorry to hear that this has been your experience. The branch manager is Michael Watts, and his contact details are 01233 620340 or michael.watts@haart.co.uk. He would be more that happy to talk to you about this and get it resolved.
★★★★★ 5/5
GoogleEsra has been absolutely fantastic during the process. She seems like she knows what shes doing and has a good knowledge on property market making the process smooth and with professionalism.
E · 4 October 2024
Agent replied · 25 October 2024
Thank you so much for kind feedback, Esra from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleAndreas was brilliant in helping us get started in the house-buying process for the first time, always happy to help and answered any questions straight away with enthusiasm. He made the process feel so much easier. Would definitely recommend.
Emily · 20 May 2024
Agent replied · 19 June 2024
Emily, its always lovely to get positive feedback but this is particularly sweet as we at Haart in Ashford go out of our way to be enthusiastic, helpful and to make the moving process easier. Andreas in our sales team will be delighted both for your review and to have helped with your finding of a property.
★★★★★ 5/5
GoogleI intended to rent an apartment but due to changed circumstances,I did not end up doing so. Nevertheless, Harry was an incredible help. He was very attentive and quick to answer any questions I had which made the whole process so much smoother. Thank you to Harry for all your help!
Jemma · 31 August 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Jemma, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI have recently rented a property through Haart and Harry was amazing throughout. He made the process so much less stressful than it could have been, and made sure to check in through the process to make sure I was happy with everything.
Ellie · 23 February 2024
Agent replied · 24 March 2024
Thank you so much for kind feedback Ellie, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleWanted to rent my own flat for the first time and stumbled across Haart and got a viewing. A man named Harry was the person who done the viewing and he was very nice. He has been very supportive and helpful throughout the document process and has always got back to me quickly. Definitely recommend Haart and Harry as the negotiator
Dmitrij · 30 September 2022
Agent replied · 30 September 2023
Thank you very much for your kind feedback Dmitrij, Harry from our Ashford lettings team will be delighted!
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