Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn’t recommend Joshua White from Haart Ashford highly enough! He has made the process of renting out our flat so easy, due to his responsiveness and excellent communication throughout. Joshua kept us well informed and updated and was such a positive person to deal with. We are very thankful to Joshua and the rest of the team for their commitment to making things as simple and straightforward as possible.PositiveResponsiveness, Professionalism
Kayleigh · 20 June 2022
Agent replied · 19 June 2024
Thank you very much for your kind words Kayleigh, Josh from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI have had the pleasure of dealing with Harry McLean over the last few weeks while sorting out the rental of a new property. In 20 years of renting I have never met such a professional and proactive individual in the lettings world. He has absolutely gone above and beyond over the last few weeks to sort out my new property and is an absolute credit to the company and his employer....... Thank you Harry!!!PositiveResponsiveness, Quality, Professionalism
Nick · 20 June 2021
Agent replied · 19 June 2024
Thank you so much for your feedback Nick, Harry from the Lettings team is delighted with your feedback!
★★★★★ 5/5
GoogleI felt very comfortable dealing with Gary Rowlingson at Haart, Ashford. He was a pleasure to do business with and he was able to help sell my property very quickly and efficiently. I’d definitely recommend Gary and Haart to help you sell your home.
After COVID-19 Lockdown, Paul Sharp took over dealing with the sale of my property (lockdown created a delay in the sale process). Paul was very supportive and a reliable friendly voice when dealing with the final stages of the sale process. He was always there keeping the wheels greased and helping me feel reassured - right up to completion. Paul is definitely another stalwart member of the Haart team.
Christopher · 30 September 2020
Agent replied
Dear Christopher Good, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 5/5
GoogleMy experience was amazing with Haart Lettings Agents, Josh went above and beyond to make sure he found me my perfect property and made the process seem easy and quick. He was always available not only the phone but also in the branch to help me finish my referencing and make sure there was no delay in my move in what so ever, service like this is hard to come by as most agents don’t prioritise you. I could not thank him enough and can hand on heart say I’ve received a 5 star service with no doubt. I’m extremely happy with property and extremely happy with Josh, I highly recommend him as your letting agent and will always use him when the time comes to move.
Tomas · 30 September 2020
Agent replied
Dear Tomas Yorjek, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
★★★★★ 5/5
GoogleFrom the start I have dealt with Edie who goes out of her way to find us the property of our dreams. Always on the other end of the phone without fail and I’m 100% certain she’ll find me the perfect property in no time. Hassle free always with her, I recommend Haart and especially Edie highly!
Sam · 31 August 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Sam, Edie from the Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleFrom start to finish me and my partner have had an amazing time working with Charlotte, she has been incredible and honestly made me feel at ease as we all know how stressful moving can be. I will always now recommend her and the team in the Ashford branch!
Hannah · 2 December 2025
Agent replied · 30 December 2025
Dear Hannah, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future.
★★★★★ 1/5
GoogleWas shown two properties that were on with haart. Gary was came across as professional answered all question asked
and gave a good knowledge of properties.
Once process went under way found there was issues.
They Sent details to wrong solicitor holding up the process
then when we collected keys and got to the property to find the garage had not been cleared
(this involved a lot of wood metal & hobby items and general toot) this has still not been resolved now 7 days into us having the keys.
Continued phone calls and now having to go to head office.
Has really spoilt the whole experience of buying our first family home.
Very displeased & disappointed with how this has been delt with.
Paul · 20 June 2020
Agent replied
Dear Paul Moore, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
GoogleHarry was incredibly helpful. Notably he called when he said he would / was easy to get in contact with, and he took the initiative to search for other properties that matched our needs. He really does know the area well. Overall whilst house hunting is a stressful time, viewing properties with Harry at Haart was a pleasant experience - efficient, with honest advice and fantastic communication.
M · 30 September 2022
Agent replied · 30 September 2023
Thank you so much for kind feedback, Harry from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI used Haart to let my property and found that Josh and team went above and beyond to make me feel valued and assisted, and found Josh demonstrated his skill and knowledge very well throughout my engagement with Haart.
A big thank you to Josh and his team.
Steve · 10 March 2024
Agent replied · 24 March 2024
Thank you so much for kind feedback Steve, Josh from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI viewed a property over the weekend, Charlotte showed us around the house. She was very knowledgeable about the house and the area. She was able to answer all of the questions she had and was very nice and friendly
Georgia · 13 February 2026
Agent replied · 13 April 2026
Dear Georgia, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 4/5
GoogleHarry has been very helpful with all my requests, he responds very quickly and always keeps in touch to make sure everything is ok and to check all my requests have been done! Also have to mention Milan, responds very quickly, within the hour sometimes! helps me with all property queries and gets things sorted asap!
Paige · 31 August 2023
Agent replied · 30 September 2023
Thank you very much for your kind feedback Paige, Harry from our Ashford lettings team will be delighted!
★★★★★ 5/5
GoogleI had the opportunity to deal with Nadeem previously when he was working for a different firm in Canterbury and he's the main reason for choosing Haart this time around as the gentleman is thoroughly professional and trustworthy which is rare these days .
The service provided by Nadeem was top-notch, proactive and a seamless experience.
Karim · 31 August 2023
Agent replied · 30 September 2023
Thank you so much for kind feedback Karim, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleI recently had the pleasure of meeting Katie. She was very professional and helpful when viewing a property I was keen on.
Although I was too late for the first property Katie very quickly found a property that was even better and turned out to be perfect for me!
Offer has been accepted and I'm excited to complete. Thanks again to the lovely Katie!!
Highly recommend.PositiveResponsiveness, Professionalism
Shelley · 27 August 2022
Agent replied · 30 September 2023
Thank you very much for your kind words Shelley, Katie from our Ashford Sales team will be delighted!
★★★★★ 5/5
GoogleNothing but good things to say about haart estate agents.Tracey has been brilliant from the start, a lovely lady who listens to what her clients are after and doesn’t feed you a load of rubbish just because that’s what you want to hear, extremely honest which is what you need weather your buying or selling a property. Nothing like your usual estate agent at all, would most certainly recommend to anyone Wanting to sell their property.
Clare · 19 March 2021
Agent replied
Thank you for taking the time to write us a 5 star review, Tracey is a valid member of our team and always goes the extra mile.
★★★★★ 5/5
GoogleI would like to thank the Haart agency for their help. Especially Nadeem. We were helped only by the Haart agency. We looked for housing for 7 months and no one helped us. We thank Nadeem for the great work he has done. I am grateful that there are such people in Ashford.
IULIIA · 26 October 2023
Agent replied · 25 October 2024
Thank you so much for kind feedback Juliya, Nadeem from the Ashford Lettings team will be delighted!
★★★★★ 5/5
GoogleJay has been an amazing help in selling our house. Not only did he manage to sell it within a week of it going on the market he also helped us get over 10k over the asking price. Jay's advice and guidance has been invaluable throughout, he's been great to deal with and very responsive. We would highly recommend anyone to sell their house with Haart and in particular Jay. We can't thank you enough Jay!
Jo · 4 February 2021
Agent replied
Thank you Jo for your kind words, we are so glad Jay has provided a 5* service. All the best, Team Ashford.
★★★★★ 5/5
GoogleWe had Gareth come out to our property to value after a huge refurbishment so we could make a decision on either remortgaging or selling and moving for a promotion. It was nice to see someone appreciate the hard work and craftsmanship that went into the refurbishment, considering my partner and his dad did a huge part of the grafting. I would highly recommend Haart just from the experience we had with the valuation. Gareth was so friendly and easy to talk to, even though you have a complete stranger pretty much judging your home! We have decided to remortgage, but when we do eventually come to sell we will definitely be approaching Haart as the valuation result left us with extremely high hopes.
A huge thank you again, Gareth, and all the best.
Rosie · 1 October 2019
Agent replied
Dear Rosie Harman, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received and look forward to helping you in the future..
★★★★★ 5/5
GoogleGary & Lindsay were Amazing! Gary first came round to take the images to be uploaded on Right Move, after issues with other estate agents, Gary took the right images with no issues, and they were very good quality! He knew what he was doing and made us at ease with using Haart as soon as he set foot in the house! In the sale of the house, we couldn't have asked for a nicer agent, Linsday was on the ball, and with in a few days we had a lot of interest! After several people sent to look round, the right new owner was found! All was looked after by Lindsay, again with no issues, all very professional and hassle free! Couldn't recommend a better partnership to sell our home! Thank you both very much!!
Adam · 1 October 2019
Agent replied
Dear Adam Heustice, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property and wish you all the very best for the future.
★★★★★ 5/5
GoogleThank you Lindsay at Haart Ashford for all your hard work getting us the house we’ve been waiting patiently for. We thought at one point it may not happen but with your infectious positive attitude and superpower cape, we finally did it & we couldn’t be any happier.
You have gone above and beyond to make our purchase a success. I appreciate all the times you have contacted me to keep us fully updated with the progress and it’s great that when I’ve needed to ring you, you have always been available to take my call.
Lindsay has been instrumental in making our move a success and I confidently recommend her! She is brilliant - thank you for a wonderful service.
Kelvin · 1 October 2019
Agent replied
Dear Kelvin King, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property and sincerely wish you the very best for the future.
★★★★★ 5/5
GoogleAmazing from the start and the best estate agents I have ever dealt with. Could not fault them at all.
We have dealt with Freya to find the perfect property for us and we could not have wished for a better agent. She has been more than helpful in every aspect and is always there at the end of the phone whenever we have needed her.
For us, this has been such a speedy application process and I could not recommend these guys enough!!!!
Toni · 1 October 2019
Agent replied
Dear Toni Leigh, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. All the best, Freya haart Ashford (Kent) (Lettings)
★★★★★ 5/5
GoogleHarry did a great job in supporting us in finding a rental property. He accommodated late evening times and was really professional throughout all his communications. He went over and above what I would have expected. Thank you!
BHASWANTH · 13 February 2026
Agent replied · 13 April 2026
Dear Bhaswant, thank you for taking the time to leave Harry from the haart lettings team your kind review - we look forward to helping you in the future
★★★★★ 1/5
GoogleI have booked a property valuation appointment with Holly (Ashford Branch) on 26 July 2019 at 1300 hrs for 3rd August 2019 but did not turned up. When I called the person Gary Rowlingson after 90 minute supposed to visit my property was not aware of. I have received two SMS regarding the appointments. I have wasted my 90 minutes. There is a some sort of communication gap among the Ashford Haart Agents members. So, I rate Haart State Agent Ashord Kent POOR.
Chandrakumar · 5 August 2019
Agent replied
Thank you very much for sharing these comments, Chandrakumar Subba. Having investigated this matter internally we have found that the original appointment was booked by our head office team in Colchester and not transferred through our diary in the Ashford, Kent branch - whilst you would have received automated confirmation texts these would have come again from our head office without our knowledge on branch. This has been escalated to our head office team to resolve going forward. Again I would like to offer our sincere apologies as this falls massively short of our customer service expectations.
★★★★★ 5/5
GoogleSuperb service throughout the selling process. The haart Ashford team worked very effectively together, giving seamless support at all stages across survey, marketing, negotiating and closing, and keeping me well informed throughout. With special thanks to negotiator Lindsay Austin for going above and beyond what's normally expected. Lindsay made the selling process so much easier for me by proactively offering to act as keyholder in my absence so that various maintenance jobs could be completed, liaising with the plumber, the door installer, and the decorator - that's as well as doing an excellent job with all the usual stuff. Thanks also to branch manager Gareth Harmer for running such an effective team, keeping an eye on the whole process, and taking very timely and effective action to keep it moving. Superb!
Andy · 29 July 2019
Agent replied
Dear Andy Glenister, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property and wish you he very best for the future.
★★★★★ 5/5
GoogleSheer professionalism from the first meeting!
Gary was incredibly helpful and very knowledgeable about the area.
Lindsay is a true superstar, full of enthusiasm and gave us much confidence.
We were kept up to date almost daily which was a very good surprise .
They both know their jobs very well and the whole team seem very goal directed and together!
The house had stagnated for months with other agents, 6 viewings in 7 months.
Haarts generated that many in 2 weeks!
Gary worked his magic with the photographs and also starred in an piece to camera!
We are so happy with these guys and recommend them with no hesitation whatsoever!
John · 29 July 2019
Agent replied
Dear John, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
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