Trusted Agent profile Β· Ashford, Surrey

haart Ashford reviews

β˜…β˜…β˜…β˜…β˜… Excellent

998 reviews across 2 platforms

18 Church Road, Ashford, Surrey, TW15 2UY

Part of haart, see every office.

haart's office in Ashford, Surrey, at 18 Church Road, is rated 4.8 out of 5 across 998 reviews on two platforms, including 978 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

978

Reviews on Google

This office

Facebook logo

3.2 / 5

20

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ashford office, from every platform, shown as written. First names only.

5/5

Google

I have recently had the pleasure in dealing Harry McLean at Haart Ashford. I probably asked way too many questions, had a number of technical issues of my own doing and Harry was always available to help and answer my questions. Customer service on point! The whole team there are and have been very good, from the appointment for viewing being set up, Taylor coming out in ice and snow to show me around and Harry’s tolerance of my never ending questions and requests. Thank you all and I’d have no hesitation in using your services again. Andy

Andy Β· 4 March 2023

Agent replied Β· 30 September 2023

Thank you so much for kind feedback Andy, Harry and Taylor from the Ashford Lettings team will be delighted!

5/5

Google

I had an issue with my hot water, Arandeep was able to resolve the issue over the phone!

Taj Β· 30 November 2025

Agent replied Β· 30 December 2025

Thank you very much for your kind feedback Taj, Arandeep from our Property Management team will be very happy.

5/5

Google

Charlotte was great at showing me around the flats

Paul Β· 13 February 2026

Agent replied Β· 13 April 2026

Dear Paul, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future

5/5

Google

Viewed a property yesterday with Andreas. He was very charismatic & welcoming. There were a few of us viewing but he took the time to personally thank me for coming & say goodbye. Although the property was a bit out of my price range Andreas gave me hope something more suitable will come up. Fingers crossed! Keep sending those emails through please haart 😊

Claire Β· 17 March 2024

Agent replied Β· 24 March 2024

Dear Claire, many thanks for your feedback regarding Andreas on the sales team - he looks forward to helping you with your ongoing property search.

5/5

Google

We have had a good experience selling with Haart. Gareth Harmer was professional and courteous and Esra Akdogan went out of her way to ensure the viewings went well and was quick to respond and proactive. We felt like we were in good hands through the process.

Ben Β· 20 December 2024

Agent replied Β· 10 January 2025

Thank you so much for kind feedback Ben, Esra and Gareth from the Ashford Sales team will be delighted!

5/5

Google

I highly recommend Andreas Leven , he is very helpful, kind and has a friendly nature. Answered all my questions and went above and beyond to make sure my quires were fully detailed. Went the extra mile to ensure me and my mum were fully looked after, and provided a high quality tour throughout the viewings. He listened to our preferences and recommended properties, which fell into our criteria to our liking.

Vanessa Β· 31 August 2023

Agent replied Β· 30 September 2023

Thank you so much for kind feedback Vanessa, Andreas from the Ashford Sales team will be delighted!

5/5

Google

Harry has been amazing during my house search process. He went out of his way to go back to the property twice to check measurements for me to ensure my furniture would fit. He has been efficient and reliable at returning my calls and answering all my questions. If all letting agents where like Harry it would make life a lot easier for . everyone. Would recommend haart to others based on the service I have received from Harry.

Natalie Β· 2 February 2023

Agent replied Β· 30 September 2023

Thank you so much for kind feedback Natalie, Harry from the Ashford Lettings team will be delighted!

5/5

Google

Charlotte was amazing! Answered all my questions, very friendly and professional.

Emma Β· 13 January 2026

Agent replied Β· 13 April 2026

Dear Emma, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future

5/5

Google

I had a wonderul yet long journey with Haart Ashfrod brach to secure a property, which at a point I had no hope of completion because of tenancy contract and searches taking longer than thought. However, the journey was made smooth and successful with help of few individuals who worked relentlessly to complete it. Special thanks to Joshua White, regardless of him being in different department helped me alot to get the things moving forward. Simon Poore was there throughout to support and I cannot miss to mention Lisa Squibb; sales progressor who worked really, really hard to get this done. Thank you to all for your support and help throughout. Much, much appreciation.

Bal Β· 4 December 2022

Agent replied Β· 30 September 2023

Bal, thanks for your review, It was a pleasure dealing with you on this skin of the teeth move. It was character building for all of us but tenacity and creativity got us over the line!! We hope you enjoy living in your new home for the foreseeable future. Lisa, Simon and Joshua are all delighted to have been of help.

5/5

Google

Just wanted to share how helpful and professional Harry was in recently accommodating myself and my family in finding a rental property. We cannot fault his service in any way. So very helpful and attentive. Would definitely recommend!! Thank you Harry !!! A 5 star service!

Kerri Β· 20 December 2024

Agent replied Β· 10 January 2025

Thank you so much for kind feedback Kerri, Harry from the Ashford Lettings team will be delighted!

5/5

Google

Taylor was absolutely amazing from start to finish, truely goes the extra mile to ensure client satisfaction. Taylor went above and beyone to accommodate our needs as a family, showcasing dedications and commitment to his clients. Overally I cannot recommend Taylor highly enough as an estate agent, her willingness to go above and beyond, friendly nature makes her a top choice for anyone in need of a reliable and trustworthy estate agent.

Bhish Β· 1 August 2023

Agent replied Β· 30 September 2023

Thank you so much for kind feedback Bhish, Taylor from the Ashford Lettings team will be delighted!

5/5

Google

Really a very respectful and decent agency. I felt very comfortable ever since I registered with them & throughout my search for properties, whenever I saw a property marketed by Haart go for it. Taylor is such a great agent who helped me through my journey to get my property & I would like to thank her for her efforts. I will recommend Haart Lettings everytime I'm asked for advice regarding properties.

Mohammad Β· 3 July 2023

Agent replied Β· 30 December 2023

Hi Mohammad, thank you so much for your five star review. Taylor will be delighted with the feedback. Thanks again Caroline haart Lettings Ashford

5/5

Google

Really a very respectful and decent agency. I felt very comfortable ever since I registered with them & throughout my search for properties, whenever I saw a property marketed by Haart go for it. Taylor is such a great agent who helped me through my journey to get my property & I would like to thank her for her efforts. I will recommend Haart Lettings everytime I'm asked for advice regarding properties.

Mohammad Β· 2 July 2023

Agent replied Β· 30 September 2023

Hi Mohammad, thank you so much for your five star review. Taylor will be delighted with the feedback. Thanks again Caroline haart Lettings Ashford

5/5

Google

Came into branch, Aran was able to provide me the information needed. Speedy service

Ben Β· 30 November 2025

Agent replied Β· 30 December 2025

Thank you very much for your kind feedback Ben, Arandeep from our Property Management team will be delighted!

5/5

Google

It was Friday afternoon and we noticed that we had a leak in the downstairs bathroom that was coming from the ceiling. The water was dripping through the light fitting and panic ensued. I contacted the maintenance team at Haart and spoke to Siyamilan Navaratnam. I did not realise I was talking to a knight in shining armour, Siyamilan helped me to find the water shut-off valve and escalated the issue very quickly. The care taken and ability to understand my panicked state was a breathe of fresh air, thank you Siyamilan and thank you to the team at Haart.

M Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you very much or your kind feedback, Milan from our Ashford property management team will be delighted!

5/5

Google

I have been through many letting agents, but I can honestly say that the team at Haart Ashford were so friendly and professional they made my experience hassle and stress-free. I would like to mention Alice who was very friendly and easily accessible at anytime. Special thanks to Alice & Cintia for being so helpful from start to finish. I would highly recommend Haart to anyone hoping to rent or buy in the future! You wont be disappointed! If I could leave more than 5 stars I would! Thank you so much team!

Srikanth Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you very much or your kind feedback Srikanth, Alice and Cintia from our Ashford lettings team will be delighted!

5/5

Google

Absolutely amazing service, I want to say a particular thank you to Katie from Haart estate agents branch in Ashford as she was really helpful when I got in touch with Haart and enquired about properties that they had listed, we were first time buyers and when we were looking Katie helped us feel relaxed and kept us up to date with properties that had come on the market and were suitable for us, we have since found a property (unfortunately not through Haart). She is a credit to your team. I would recommend to friends and family.

Kelly Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you for your kind feedback Kelly! Katie from our Ashford Sales team will be delighted to receive recognition

5/5

Google

My only current experience with Haart was a very good one. Mia who came to my property for an initial valuation was extremely professional and very knowledgeable about current market trends and any other questions I asked her. I felt like I was getting an open and honest answer to any questions I had, immediately putting me at ease as this is my first time selling. I would definitely recommend going to Mia and the team at Haart Ashford to anyone that is looking to sell their property.

Alexander Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you for your kind feedback Alex! Mia from our Ashford Sales team will be delighted to receive recognition.

5/5

Google

We began our plans to relocate 55 miles from where we called home for 12 years approximately 3 years ago. Harrts helped us along our way. We had a rocky time getting to completion but the expertise and support supplied by Haarts has been fantastic, especially Simon who has had me ranting down the phone and email along with the frantic emotional calls from my wife. He always responded and often made me laugh through our sometimes very Frank conversations. Excellent service. Fantastic people who care not only about those that they are selling for but also the people buying.

Thomas Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you Thomas. Simon in our Ashford Sales team will be delighted. He tells us your patience with the onward chain was exemplary. πŸ˜ƒ

5/5

Google

Joshua was so helpful and professional. He arrived at my property before me and the whole process of the marketing was so efficient. He made a really good video too which gave full information from every angle to the potential tenants, which was a big plus. His responding time is very short and always super prompt,. He is willing to give you a full picture of the letting market trend and provides wise advice on the offering price. I have no hesitation to recommend Harrt!

Shirley Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you very much or your kind feedback Shirley, Joshua from our Ashford lettings team will be delighted!

5/5

Google

Haart estate and letting some agents in Ashford provided an excellent service in securing a rental property for me. In particular I dealt with Harry McLean who was really excellent to be honest. His knowledge of the market, prompt replies to my questions and general demina was excellent. I don’t usually leave reviews but I felt that the service Harry provided prompted me to convey my thoughts. In summary if you need to rent a property give Haart a try and if possible speak to Harry, I can’t emphasise enough his professionalism and attention to detail. Thanks for your help Haart, and should I need to move again I would not hesitate to use your services again. Gary Hill.

Gary Β· 30 September 2022

Agent replied Β· 30 September 2023

Thank you very much for your kind feedback Gary, Harry from our Ashford lettings team will be delighted!

5/5

Google

Thank you Mia and team at Haart sales for supporting me on our house sale. I would highly recommend Mia to anyone looking to sell in the Ashford area. I sold our UK property whilst being based abroad and from the very first call with Mia, I found her clear and confident about what we were going to do and how much we were going to get for the house which was at the top end of my range. All previous agents I had spoken to told me I’d get the lower end of my range. My house sale closed today and I got pretty much bang on what Mia said I would on our very first call. It was a somewhat tough situation with us renting out the property and having to manage unaccommodating tenants which Mia did professionally. Mia’s knowledge of the market was reassuring and her confidence in knowing what we were going to get and how we were going to do it, instilled a level of confidence and put my mind at ease. Mia was always available to discuss approaches to marketing the property and guiding me when we received offers right through to guiding on what I should be doing once offer was accepted including type of solicitor to find and keeping me informed on when bank and buyer surveys would be happening at the house. Thanks again for all your help during the sale, Mia.

Jason Β· 30 September 2022

Agent replied Β· 30 September 2023

Jason, that is a lovely review. I can see Mia's smile broadening as I type this reply. Both Mia and the rest of the Ashford Sales team are absolutely made up.

5/5

Google

Steven has been so helpful and friendly from the start, we are first time buyers and I’ve had loads of questions. Nothings been a problem for him to answer and it’s nice to feel like your not being rushed off the phone or just another sale. Me and my partner currently don’t live together so it’s been so nice that he keeps us both in the loop. He’s so friendly and we have been so thankful he has been the one taking care of our viewings and finding us our first home!

Victoria Β· 30 September 2022

Agent replied Β· 30 September 2023

Victoria thank you for the review. Steven Merralls in our sales team will be delighted to have your personal thanks as much as we are delighted to have his helpful nature in our team.

1/5

Google

don not do why they say they will and i suggest everyone’s check whether the contract they sign its their signature we had an offer on our house but not going to accept it going to a reputable agent and start the whole process again but an agent we can trust

Max Β· 13 February 2026

Agent replied Β· 13 April 2026

Good morning Max, I’m sorry to hear that this has been your experience. The branch manager is Michael Watts, and his contact details are 01233 620340 or michael.watts@haart.co.uk. He would be more that happy to talk to you about this and get it resolved.

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Questions about haart Ashford

How many reviews does haart Ashford have?

haart's Ashford office has 998 reviews across two platforms: 978 on Google, 20 on Facebook.

What is haart Ashford's rating?

haart Ashford is rated 4.8 out of 5 across all 998 reviews, and 4.8 out of 5 on Google from 978 reviews.

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Ashford won Platinum.

Where is haart's Ashford office?

haart Ashford, 18 Church Road, Ashford, Surrey, TW15 2UY.

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