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haart reviews

★★★★★ Excellent

998 reviews across 2 platforms

18 Church Road, Ashford TW15 2UY

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haart's Ashford office at 18 Church Road is rated 4.8 out of 5 across 998 reviews on two platforms, including 978 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.

Google logo

4.8 / 5

978

Reviews on Google

This office

Facebook logo

3.2 / 5

20

Reviews on Facebook

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for haart. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Ashford office, from every platform, shown as written. First names only.

5/5

Google

Charlotte at Haart Ashford has been very helpful in finding us a home to rent. She is very knowledgeable and answered all our questions. I would definitely recommend talking to her if you a looking for a rental property

Alex · 22 August 2025

Agent replied · 12 September 2025

Dear Alex, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future.

5/5

Google

Andreas is a real pleasure to work with - very professional, great communication with potential clients, very diligent and organized. He set up a viewing for a property we were interested in very quickly, answered single question we had both verbally and in writing, addressed all/any concerns we had about the property and then followed up with us the next day to get our thoughts on the house we viewed. I wish all estate agents are as professional as Andreas! Any agency would be lucky to have him! Slavi

Slavi · 30 November 2023

Agent replied · 30 December 2023

Dear Slavi, thank you so much for your kind feedback regarding Andreas on our sales team - we wish you all the best for your property search and I am sure Andreas will continue to look after you.

5/5

Google

I will never forget Charlotte. I currently live miles away from the area I was looking to rent in, and Charlotte did the unthinkable (because most estate agents don’t do this). She kindly offered to take videos of the property so I could still view it without making a wasted trip. Thank you for your outstanding service, Charlotte, you’re amazing. Wishing you the very best of luck in your career ♥️

Srisha · 13 January 2026

Agent replied · 13 April 2026

Dear Srisha, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future

5/5

Google

Just wanted to say a big thank you to Charlotte Rowlands for being an absolute star. I had a viewing cancelled at the last minute, and she really went out of her way to get it rearranged for me, even though it was a bit of a faff and I was travelling a fair distance. Honestly, it made such a difference. She was super professional, really friendly, and clearly knows the area inside out. Nothing felt like too much trouble, and she was just genuinely helpful from start to finish. It's not often you come across someone who makes the whole process feel that easy. Really appreciate all your help, Charlotte, top notch!

Jay · 4 May 2025

5/5

Google

Gareth came out to do a valuation of our property yesterday. It was so rare to see someone in this role genuinely interested in me and my partner, rather than just trying to getting our property on the market. His enthusiasm for the job itself is second to none, and we felt like we didn’t even need a second valuation as we felt secure putting the property on the market with him. Thank you Gareth :)

Gemma · 23 February 2024

Agent replied · 24 March 2024

Thank you so much for kind feedback Gemma, Gareth from the Ashford Sales team will be delighted!

5/5

Google

I had the chance and opportunity to come across Charlotte on a second occasion. As always, she has been nothing but exceptional and provided me with a very quick property viewing. I really appreciated her professionalism, enthusiasm and flexibility. Thank you so much!

Minetou · 8 August 2026

Agent replied · 22 August 2026

Dear Minetou, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future

5/5

Google

Highly recommended! We are very thankful for Harry McLean's help throughout our rental process. As newcomers to the UK rental market, we had numerous questions and uncertainties, but Harry was always there to provide clear answers and expert advice. It was reassuring to know that we could reach out to him at any time, and he was always quick to respond and address our concerns. Thanks to Harry, we found a great place to rent, and we couldn't be happier with the experience.

Salih · 31 October 2023

Agent replied · 30 December 2023

Thank you so much for kind feedback Salih, Harry from the Ashford Lettings team will be delighted!

5/5

Google

I had the pleasure of dealing with Esra at Haart Ashford. She got me registered and even arranged a couple of viewings for me over the weekend. She took the time to understand exactly what I was looking for and matched me with suitable …

Shanta · 22 July 2026

Agent replied · 22 August 2026

Dear Shanta, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future.

5/5

Google

Just secured a holding deposit on a property following on from a virtual viewing with Charlotte! Charlotte has been responsive and attentive through out the process so far.

Andrew · 13 November 2025

Agent replied · 13 April 2026

Dear Andrew, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future.

5/5

Google

Elliot has been very good and his performance and expertise on selling my property has been outstanding.

Noel · 13 February 2026

Agent replied · 13 April 2026

Dear Noel, we’re so grateful for your five-star review. Please don’t hesitate to get in touch if we can help with anything else.

5/5

Google

Nadeem has been my main contact throughout and as a new person to ashford he made felt the whole process of renting the flat at ease and smooth with official confirmation of flat booking happing less than half a day.He's been professional, courteous, honest, and on-point at all times. He took care of everything, going the extra-mile.He has full knowledge in the field and I can recommend him.Leaving 5stars .Cheers

Imran · 20 April 2024

Agent replied · 19 June 2024

Thank you so much for kind feedback Imran, Nadeem from the Ashford Lettings team will be delighted!

5/5

Google

First time contacting Haart. Saw new property at 19.00. I rang them on off chance and agent who explained that now closed but would pass on .my request for viewing. Simon contacted following day, and made appointment for viewing speedily and in a freindly manner. Was met by Andreas on site. Great guy, friendly and sociable, and really helpful. Took us around house then left us to it. Was then able to answer all questions. Highly recommend company and especially Andreas.

John · 31 August 2023

Agent replied · 30 September 2023

Thank you so much for kind feedback John, Simon and Andreas from the Ashford Sales team will be delighted!

5/5

Google

I recently sold my property with Haart Ashford and I couldn't me more pleased with the experience. From our initial meeting, Esra was very professional and friendly. Throughout the process, communication was excellent and was kept informed of every viewing and feedback from potential buyer. I highly recommend Esra / Haart and thank her again for her professionalism.

Dominique · 28 October 2024

Agent replied · 11 November 2024

Dear Dominique, Thank you for your kind review regarding Esra from the Ashford Sales Team. We wish you the very best for the future !

5/5

Google

I spoke to Rosie from property management today who gave me some useful information in regards to navigating my new flat. …

Mario · 13 December 2025

Agent replied · 13 April 2026

Thank you very much or your kind feedback Mario, Rosie from our Ashford property management team will be very happy.

5/5

Google

Contacted haart, Ashford, Kent to arrange a property valuation. Received a call back the same day and a suitable appointment was made with Simon Poore. Simon arrived at the appointed time with a smile and a cheerful manner. He discussed the property in depth, explained the process and offered much appreciated professional advice with superb communications throughout. Very satisfied with the service, thanks to Simon. Martin Foster.

Martin · 20 May 2024

Agent replied · 19 June 2024

Martin, thanks for your kind feedback. Simon in our sales team will be delighted to have been of help.

5/5

Google

My thanks to Harry for your prompt response and the professional way in which you handled my enquiry and explained everything to me. Best wishes

Sonya · 13 November 2025

Agent replied · 13 April 2026

Thank you very much for your kind feedback Sonya, Harry from our Ashford lettings team will be delighted!

5/5

Google

Am so impressed with the service I have received from Nadeem . He made my search for an apartment an amazing journey. Every one knows search for apartment is difficult but Nadeem has made it super amazing for me . I would recommend him anytime. He has such a pleasant , calm and joyful voice. The way he interact with, is like he know from long time before even though is the first time talking to you Nadeem thank you for your patience with me and helping me with my apartment hunting journey here the in the United Kingdom. Many many thanks too you . Continue being that joyous interacted person you are. Keep that good energy you bring to this company . Continue doing a great job. You deserve more than 5 ⭐. Thank you Nadeem .

Dalanily · 1 August 2023

Agent replied · 30 September 2023

Thank you so much for kind feedback Dalanily, Nadeem from the Ashford Lettings team will be delighted!

5/5

Google

I would like to share with everyone about me recent experience with heart Estate agents, specifically Edie in Ashford. Edie was extremely professional, very accommodating with all my requests, very friendly and approciable and went above and beyond to enable me to start my search for a new home which is affordable for me and in the locations that suit. Edie continues to offer me a great service with a goal to find my ideal property. Thank you sooo much Edie, a job expertly done.

Shelley · 1 August 2023

Agent replied · 30 September 2023

Thank you so much for kind feedback Shelley, Edie from the Ashford sales team will be delighted!

5/5

Google

I highly recommend Harry McLean to anyone in search of a property. Harry truly goes the extra mile to ensure his clients' satisfaction and provides exceptional service throughout the entire process. Although my partner and I ultimately decided not to proceed with the property Harry showed us, he still went above and beyond to accommodate our needs. He managed to secure video footage of the property for us, allowing us to get a virtual feel for it. Moreover, Harry even went out of his way to arrange a viewing for us, showcasing his dedication and commitment to his clients. One of the standout qualities of Harry is his friendly nature. He is approachable, easy to talk to, and always willing to help. He patiently listened to our preferences and requirements, providing valuable insights and guidance along the way. His professionalism combined with his warm demeanor made the entire property search process a pleasant and enjoyable experience. Overall, I cannot speak highly enough of Harry McLean as an estate agent. His willingness to go above and beyond, his efforts in securing video footage and arranging a viewing, and his friendly nature make him a top choice for anyone in need of a reliable and dedicated estate agent. I wholeheartedly recommend Harry to anyone embarking on their property search journey.

Linnea · 1 August 2023

Agent replied · 30 September 2023

Thank you so much for kind feedback Linnea, Harry from the Ashford Lettings team will be delighted!

5/5

Google

I recently had a viewing with Esra and had a great experience. She was friendly, professional, and very informative throughout the viewing. She took the time to answer all of my questions and made the whole process feel relaxed and …

Mel · 22 July 2026

Agent replied · 22 August 2026

Dear Mel, thank you for taking the time to leave Esra from the haart sales team your kind review - we look forward to helping you in the future.

5/5

Google

Andreas has been wonderful in helping my partner and I search for our new home. He took his time in explaining everything to us in great detail and guiding us as first time buyers through the process of it all. He was always there to answer any questions to the best of his knowledge and even chasing people up. Can’t thank him and his team enough!

Emilija · 22 May 2024

Agent replied · 19 June 2024

Emilija, I know Andreas in our Ashford sales team will be so happy to have received your positive feedback. As a team we are just glad to have been able to help you with your first home. Not long now!!

5/5

Google

I was very impressed with Gareth. He has in-depth knowledge, is very polite and pleasant. He is an excellent agent, took the time to look at the property in detail, and was patient with answering questions. I will ask for him specifically in the future. I am very grateful, thank you Gareth

Michaela · 4 December 2024

Agent replied · 9 December 2024

Dear Michaela, thank you so much for your kind feedback regarding Gareth from the sales team - Gareth will be glad to help you in any way in the future.

5/5

Google

Harry was an amazing agent at Haart. I was a first time home seeker and he clearly explained all the stages. Harry called me to update me at each stage. Even when I did not manage to secure to house to rent with them Harry helped me get my holding deposit in the time that he assured I would get. Thank you for such an experience.

Masieni · 17 March 2024

Agent replied · 24 March 2024

Thank you so much for kind feedback Masieni, Harry from the Ashford Lettings team will be delighted!

5/5

Google

Charlotte was really nice and accommodating during the viewing appointment.

Abdul-Razak · 13 February 2026

Agent replied · 13 April 2026

Dear Abdul, thank you for taking the time to leave Charlotte from the haart lettings team your kind review - we look forward to helping you in the future

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about haart

How many reviews does haart have?

haart's Ashford office has 998 reviews across two platforms: 978 on Google, 20 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.

What is haart's rating?

haart is rated 4.8 out of 5 across all 998 reviews, and 4.8 out of 5 on Google from 978 reviews, checked 9 October 2026.

Has haart won any awards?

Yes. In The Trusted Agent 2026 awards: haart, Ashford won Platinum.

Where is haart's Ashford office?

haart, 18 Church Road, Ashford TW15 2UY.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.