Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID!
Absolutely shocking service, what my partner had to put up with was just shocking, months and months of arguments, them not doing their job - no details passed onto sales progression team!! No one ever got back to him unless he literally harassed them or waited on hold until someone would speak to him, even then there was times when they would lie and say they were out of the office (they wasn’t just couldn’t be bothered to deal with it) but my biggest problem is they sell the conveyancing side to the buyers which are the completely inept premier property lawyers who just sit there and do nothing!! NEVER list your property with Burchell Edwards if you want to get anywhere!!
Abby · 25 January 2023
★★★★★ 1/5
TrustpilotAvoid this scam agent..
Avoid this scam estate and letting agent, rented a property via this agent. When I left the property, the property was fully clean and no damage at all. After few weeks I got a email stating that I need to pay £580 for cleaning. I tried contacting them, they started to ignore me and sending emails to pay. This is how they are making money along with landlord. Avoid this scam!
Jeyapalan · 29 August 2023
★★★★★ 5/5
GoogleHighly reccomend and as a first time buyer Charlie who is the mortgage advisor there has been excellent from start to finish. Always keeping us updated throughout whilst maintaining high customer service. All staff was great and happy to help whenever Charlie was unavailable. Cannot thank them enough.
Zoe · 13 November 2019
★★★★★ 5/5
TrustpilotWe are happy from Hannah
We are happy from Hannah, thank you so much
Sanaf · 22 January 2026
★★★★★ 1/5
TrustpilotCharging for service not provided and lying
I put in an offer on the above property via Burchell Edwards and as far as I was concerned, the viewing with them was conducting professionally. We were interested in the property and put in our offer to purchase. We proceeded to arrange our mortgage via our own broker but were advised by Burchell Edwards to utilize their in-house broker as he would be quicker and offered better rates. It was soon apparent that Burchell Edwards have a policy of sucking as much money as possible from potential purchasers by asking them take on their full package including their broker who was very incompetent and did not fulfil his appointments with us to arrange the required mortgage. Their in-house broker was charging us £749, whereas my own broker was only charging £199.In addition they were repeatedely telling me the wrong amount of stamp duty I was liable for, when I questioned both the manager and broker, they both told me I was wrong even thogh I informed them at that stage that should I be liable for the higher amount of stamp duty, I would not be able to afford the property.Burchell Edwards told me in plain words that’s should I not use their in house broker, they would not process the sale to me. they were aggressively pushing us to use them and it was to no avail and very unprofessional.I was told by my own broker that this was an illiegal stance conducted by Burchell Edwards and I should take all appropriate legal action against them.When I gave Burchell Edwards an opportunity to rectify this error, they appointed another broker, who promptly took payment for the brokering fee.As our purchaser fell through for various reasons, not least due the doubling of the stamp duty liability, we were unable to proceed with the purchase. The period between making the payment and our circustances changing was probably less than a week.I asked our broker that the purchase had fallen through in good faith and could the refund the broker fee which we were no longer using, but they refused.I appealed to the broker over several weeks however to date a refund has not been forthcoming.I have advised them that I would share my honest opinion of my experience with them on social media unless they refunded me my moneyI am now looking for a full refund from Burchell Edwards failing which I will have no other option but to take whatever action is necessary to get return of the funds. I am happy to remove all my feedback left on social media should they refund my money
H · 3 November 2022
★★★★★ 5/5
TrustpilotThank you to Emily for your expertise…
Thank you to Emily for your expertise in finding me a new tenant for my property. Emily and Tom are always professional and diligent. I would highly recommend them for any letting queries. Thanks again!
Declan · 22 April 2022
★★★★★ 1/5
TrustpilotHad to give one star… would have given…
Had to give one star… would have given -5 if possible.I rented a property at short notice and without viewing as the previous tenant was refusing to allow viewings.On the day of my move I was struggling for time and had arranged a van for removal etc.Upon seeing the property I felt sick at the poor fit and finish to everything. My biggest concern was the garden which was advertised as low maintenance and perfect for alfresco dining. It’s a bomb site but I was told the landlord was aware and I was given assurances that this would be rectified within 2 weeks… I’m now on my 7th week and still no sign of the gardener .Avoid at all costs
Darren · 14 July 2022
★★★★★ 5/5
GoogleBuying our first home through Burchell Edwards - I cannot sing their praises enough. Staff are so friendly and accommodating and cannot do enough for you. Very quick to respond and provide updates via email or by phone. Charlie has been brilliant with us
Lucy · 13 November 2019
★★★★★ 1/5
TrustpilotAwful estate agents. AVOID!!! HOLD ONTO YOUR DEPOSIT FOR WEEKS.
Awful estate agents. I left a property after 2yrs in a clean and tidy state. Painted the walls, cleaned everything. Landlord agreed, said to release the full deposit to me. Thats where the fun started. Since then, a month ago almost, I have been led on a merry dance by Burchell Edwards trying to get back my money. 10 days is the legal requirement to get back your refund. Not 4 weeks. And still no money!!! Final report was written up within a couple of days of the release of the property to them. Someone else is in there now, so they have their deposit and mine!!! I have complained to Birchell Edwards every day since, to no avail. I've complained and opened a Resolver case (Burchell Edwards have a number of these ongoing with the company as they have them already preloaded)The tenancy ombudsmen are now looking into the case as this is disgusting and flagrant withholding of funds. They have all the required information as I have seen it in my emails from the company and the landlord.
TONY · 23 May 2022
★★★★★ 5/5
TrustpilotExcellent Customer Service
A very good estate agents dealt with them a few times of the years, especially Emily on the property letting side, she found me the perfect tenants for my property even know I was quite picky.Can’t fault there services what’s so ever.
Bryan · 12 June 2020
★★★★★ 5/5
GoogleGreat service, Leah was fantastic, great enthusiasm and knowledge, felt as ease immediately with her.
Rob · 12 November 2023
★★★★★ 5/5
TrustpilotBurchell Edwards estate agents
So helpfulf and friendly with dealing with our renting a property the land lady also very nice good company all round 👍 and I would recommend them to anyone. P.Dexter
Pamela · 6 May 2025
★★★★★ 1/5
TrustpilotThey deserve a zero star
They deserve a zero star , the worst company ever cheeky liars dont get involved with them , they arranged a view for me at 4.30 , I took a taxi was there by 4.25 they rang at 4.26 apologizing saying due to the vender and we need to rearrange the view , they did it 4 minutes before the time , unprofessional bad people , rude manners who hand up and dont take complaint they just do what they do and to hell with clientsdont wast your time on wasters like them
Ataa · 25 March 2022
★★★★★ 5/5
GoogleAs first time buyers Charlie has been very helpful getting us our first mortgage giving us help every step of the way when we have needed it. I would definitely recommend her to friends and family in the future.
Tom · 12 November 2020
★★★★★ 1/5
TrustpilotBurchell Edwards should be ashamed
Absolutely disgusted. Landlady refused to repair several dangerous problems. Left me and my 2yo without heat or hot water for 3 weeks in Jan-Feb. Eventually forcing me out by raising rent 12% knowing I couldn’t afford the increase as I was 36 weeks pregnant then marketing it at 25% increase in the rent I was paying.All because she had a leaking toilet replaced and decided she didn’t like it (after refusing to let them do it for 5 months) and I asked them to wait to replace the new one until after I had had the baby as I couldn’t go without a bathroom for another 4.5hrs.Renters beware, they will protect landlords from any legal action you would be able to take against dangerous homes and sleazy landlords.Who leaves a woman homeless at 38 weeks pregnant with a 3yo… that’s it, BURCHELLS
Alex · 8 March 2022
★★★★★ 5/5
TrustpilotThank you to Alisha & Emily!
Thank you to Alisha & Emily for being so helpful in the move to our New Home. Definitely recommend! They are a credit to the company. Thank you
Chad · 9 August 2022
★★★★★ 1/5
TrustpilotLiars and rubbish company
This company is rubbish. Called for viewings on 2 properties only to be told by John in the Tamworth office that they are awaiting to confirm whether they are doing the viewings or the vendor themselves. After constant chasing, they booked the viewings nearly 2 weeks away to say that this is when they will be starting the viewings. I then found that the properties had been sold. Only to receive a phone call a few days later from John with his pathetic excuses and apologies.I'd stay well clear of this company. They are liars and a waste of time!!!
Ri · 28 January 2022
★★★★★ 1/5
TrustpilotTo be warned is to be forearmed!
Burchell Edwards is one of the worst estate agencies I have dealt with. Their branch in Hucknall (Nottingham) was the estate agents for a property I was about to buy. It was misinformation from the beginning to the end. First, they'll want you to use their preferred Mortgage Advisors, otherwise NO DEAL. After waiting for 6 Months with my mortgage and everything ready (as early as 1 month after the offer), Burchell Edwards called to inform me that the developers have increased the price of the property and that if I can not afford the new price then they'll have to pull out. Such nonsense! After all their lies and making me incur several other costs: from extras, solicitors fees, to even paying their "preferred" mortgage advisors. They said they are willing to refund my reservation fee and expenses for the extras. Nothing more nothing less. Even with this refund I had to chase them several times to get it processed. My advice to everyone who intends to use any of Burchell Edwards' services is simple: Run as fast as you can; they are trouble. To be warned is to be forearmed!
Theo · 13 December 2021
★★★★★ 5/5
GoogleAbsolutely amazing, can't tell you how wonderful and down to earth the staff here are. I couldn't be happier with how they handled the sale of the property
Rebecca · 12 November 2023
Agent replied · 11 November 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotGreat service on recent let
Had a very smooth experience dealing with Burchell Edwards on our let. Dealt with Emily throughout who handled our let with a great deal of professionalism, always ensuring we were provided with timely communication and responses to queries.
Ash · 19 June 2020
★★★★★ 1/5
TrustpilotI would never use this agent again. I have used a number of agents over the…
I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.
Clare · 24 September 2021
★★★★★ 5/5
GoogleJust remortgaged my property with the help of Charlie Howe and it was probably the easiest thing I have ever done. Friendly, professional and quick service.
Happy customer and I highly recommend Charlie.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 12 November 2020
★★★★★ 5/5
GoogleReally helpful and friendly staff. Mortgage was sorted out by Charlie very efficiently and she was always happy to find out additional information to put minds at rest and provide us with the best possible service. Would highly recommend.
Joseph · 13 November 2019
★★★★★ 5/5
TrustpilotBig thank you to Emily and Castle Brom…
Big thank you to Emily and Castle Brom team for their support and guidance through the whole process.Thank youLiam
Liam · 14 March 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
