Burchell Edwards Hucknall reviews

★★★★★ 5/5

Google

I found the staff extremely professional and helpful, considering I was relocating to the area that was much appreciated. From the outset Suzanne discussed my own sale position with me. I was kept updated with viewing arrangements, as it was a probate sale with a lot of interest. Suzanne and Melissa kept me updated regarding my subsequent offer and once accepted two surveyor visits were facilitated, along with a final visit before exchange. Suzanne advised me of the desirable location which was assuring and had a lot of local knowledge which was useful and helped with my decision. I wouldn’t hesitate to recommend them and I’m very happy with my purchase and experience with Burchell Edwards

Jakki · 21 February 2025

★★★★★ 1/5

Google

I had an extremely disappointing experience with Burchell Edwards Estate Agents, especially with Melissa. I initially had an offer accepted on a property through another estate agent, but Burchell Edwards Estate Agents then presented another property to us. We gave an offer for that as well, which they claimed was accepted. Throughout the process, my partner and I were very concerned about their unprofessional behavior and poor communication. I repeatedly asked Melissa(agent) if the property was truly secured for us and whether there would be any changes. She assured us multiple times that the property was ours, so we decided to drop the other property we had already secured. Later, when the bank contacted the seller, we were shocked to find out that the seller had decided not to sell the property. This decision had been made two weeks earlier, but Burchell Edwards Estate Agents kept stringing us along, claiming they were ‘waiting for the seller’s response.’ Their lack of transparency, dishonesty, and inability to provide clear updates caused us to lose both properties and left us feeling stressed and betrayed. Their service is absolutely unacceptable, and I wouldn’t recommend them to anyone looking for a reliable estate agent.

Nickson · 25 January 2025

★★★★★ 5/5

Google

I used this company for a valuation for probate with it being one of the lower valuations sadly I didn't initially use this company to sell my parents property. I spent two months trying to sell a house that was over valued by someone else, I decided to change sellers when my contract was running out and I met Susanne and Laura. I instantly felt as ease with both, they are friendly and warm and listened to me going on about the trouble I had trying to sell the property. They are both on the ball and Laura was interested in the house and the garden that has always meant so much to my family. At the eleventh hour I had an offer on my property and didn't end up using burchell Edwards. I truly wish they had been my first choice, I wouldn't have wasted two months trying to sell a property that was overpriced.

Jane-Marie · 14 July 2024

★★★★★ 5/5

Google

The team at the Hucknall branch, Suzanne, Melissa and Laura were most helpful every time we popped in which was most weeks. We were greeted with a smile and 'What can we do for you today?' We cannot thank them enough for all their help and advise. We would recommend the girls to everyone Thank you ladies you are our 'A team'

Cath · 11 March 2025

★★★★★ 1/5

Trustpilot

One star is too much for this absolute…

One star is too much for this absolute shambles of a business. Their Tamworth branch are lazy and inept. I have left numerous messages and they never call back. When you do speak to someone they tell you it’s another branch who pass you straight back to Tamworth. I hope they tell their landlords that they let for how they can’t be bothered to let their properties.

Mike · 28 August 2026

★★★★★ 5/5

Google

From the outset, it was clear that Burchell Edwards were the right choice to handle the sale of my late mother’s home. As someone familiar with the property industry, I approached the process with high expectations, and I was genuinely impressed. Suzanne stood out immediately. Her professionalism, experience, and calm confidence made her the ideal person to entrust with such a sensitive and important sale. She gave us honest advice and took the time to understand our circumstances, which made all the difference. Melissa handled the negotiation phase with skill and care. Her communication was proactive, and she struck exactly the right balance between achieving the best price and keeping things moving forward. She clearly knows how to read a situation and manage buyers effectively. Ethan progressed the sale through to completion and kept everything on track, no small feat given how many moving parts are involved. His updates were timely, and he remained calm and solutions-focused even when inevitable bumps cropped up. I wouldn’t hesitate to recommend the Burchell Edwards team. Their service was not only professional but also human, which is exactly what you need when dealing with the sale of a much-loved family home.

DANIEL · 24 August 2025

★★★★★ 5/5

Google

Purchased our first home through Burchell Edwards in Hucknall. Melissa was brilliant, so helpful and nothing was too much trouble. We used Talbots solicitors as recommended by Burchell Edwards and they were quite slow and I probably wouldn’t use them again. Melissa is an asset to Burchell Edwards and I would highly recommend!

Emily · 8 November 2024

★★★★★ 1/5

Trustpilot

If I could give a minus number I would

If I could give a minus number I would. DO NOT WORK WITH THIS AGENCY! We were mislead and told incorrect information in order to sign a lease. There is no effective communication between the landlord and agent. They tell you one thing on the phone and another on email to cover their own backs for legal action. They don't answer calls and DO NOT admit to their mistake. Stay clear do not get involved - particularly the Castle Bromwich Branch

Aliyah · 10 December 2024

★★★★★ 1/5

Trustpilot

Absolutely not worth one star

Absolutely not worth one star . Where do I start . We got treated worse than anybody possibly could . I can not believe the way we was treated and we are beyond hurt .We went for a property at Lakeland drive . So please be aware anybody reading this . Told the agent I have an Iva and my husband also has an Iva . However we were renting with daughter and son in law . Was told that was ok but would speak to landlord .Had a lovely phone call congratulating us that we had got the house . My daughter and son in law handed their keys back for flat (agent was aware ) they also have a six month baby girl etc . Was meant to move in on the 15th . Lack of communication . Excuse after excuse and delays .All the correct documentation was sent to referencing . We was told by the agent , it doesn’t matter if your references fails etc the landlord has signed us off and my daughter and son in laws references had passed and there joint income is more than enough.All tenancy agreements signed etc . Then we were called up on 16/08 saying we had failed referencing ??? And we couldn’t have the house .My husband didn’t have a right to rent . When we are renting now and we sent all documentation that was listed over. Also the agent said that the land lord didn’t know my husband has an Iva . Even though I told her and she stated it doesn’t matter land lords signed off !! My daughter and son in law and myself have enough income to cover it and that’s more than enough !!!Oh and the land lord wasn’t going to rent the property out he had changed his mind .However it’s now on right move and new property to let under burchell edwards . The agent even told me to give notice on my property ( so I did ) when I was upset with her on phone ( so I should be ) she stated it was her last day and she tried her best .She has left us all heart broken and it’s not the fact we have lost the house that hurts . It’s the way we have been treated .We also paid the holding deposit, but we can’t have it back because of my husbands right to rent . Which isn’t true at all .We feel beyond hurt and very confused. I can not believe the disgusting treatment we have had .The agent even had the cheek to say the landlord asked how the move went 15/08/ and she didn’t know how he would take the news that we hadn’t moved in ?? I explained this isn’t my fault . Trying to get in touch and help from somebody all day .They did not give a dam that they could have made a young couple and a baby homeless . Also the fact I have my notice on my property . All I was told was you can retract .They won’t be giving us back out holding deposit .My current land lords are disgusted and think we should be asking for compensation .We were mislead and lied too.We were so happy at the start . Agent was very friendly and helpful. We were honest about everything. Then suddenly things changed and we had excuse after excuse and communication wasn’t the same .We were constantly ringing and emailing hoping for some update and positive news.I hope nobody else gets treated the same way. It’s very unfair and heartless.

Heather · 18 August 2024

★★★★★ 1/5

Trustpilot

Our experience with Burchell Edwards…

Our experience with Burchell Edwards during the sale of our home was extremely disappointing. I wish I could give zero stars but unfortunately there is no such option.Initially, they seemed promising, but it quickly became apparent that their service was lacking. They rarely answer phone calls, and when they do, the staff often admit they are new and unsure how to assist. Attempts to speak with senior team members were futile; they were never available and never returned calls, emails, or voicemails.Moreover, they are not cheap either; our seller paid much less to another agent who were just brilliant. When we tried to chase them for updates, we were told not to chase and that they would respond when they had time, which never happened.There was no follow-up on the sale, and we had to chase all parties involved ourselves. The only call we received from Burchell Edwards was on completion day, after everything was sorted by us.In summary, do not use Burchell Edwards if you are serious in selling your property and unless you want the additional stress of managing everything yourself. Their service was not worth the hassle and added unnecessary frustration to an already stressful process.

Jutt · 6 August 2024

★★★★★ 5/5

Google

Laura came to give us a valuation on our house .She was very pleasant and most helpful making us feel positive . Would not hesitate to recommend to friends or family ,. Thank you Laura for all that you have done

Carol · 20 November 2024

★★★★★ 1/5

Trustpilot

Very dissappointed

Very dissappointed, my son and daughter in law let down, property on the market at £200k Offered £202k offer accepted and letter sent to them by Burchell Edwards, advised to use there mortgage advisor but there costs were high so they decided to use a independent advisor, after instructing them a week later they send a email to say the vendor has received a higher offer so here's your last chance to up your offer again, No deffinatly not, I hope they sleep well at night knowing how they affect young lives?

Andrew · 6 February 2026

★★★★★ 5/5

Google

After four months of sleepless nights, stress and anxiety, the words thank you, do not convey how much we appreciate our mortgage broker, Charlie Howe at Burchell Edwards. Against all odds, Charlie got us there in the end and we are now a few steps away from moving into our forever family home, after getting our mortgage offer. All our communication through the application process remained virtual due to the limitations imposed by the pandemic, but we feel we know Charlie on a personal level. Through the long emotionally draining process, Charlie continued to reassure us and even when we were beginning to loose hope she remained positive. We therefore 110% recommend Charlie to anyone looking for an attentive mortgage broker and one who will do everything within their remit to deliver positive outcomes. Thank you Charlie, you have given us a very good Christmas present 😊PositiveResponsiveness, Quality, Professionalism

Gugu · 12 November 2021

★★★★★ 1/5

Trustpilot

Worst estate agency I have experienced

Worst estate agency I have experienced. It takes 3 or 4 repeated call to get through to someone who will answer the call. Then usually you will be talking to an intern or trainee who know nothing about the queries you are raising, followed by a void promise that they will call back to you which will never happen. As a seller, you shall never use them, as they have a “smart” strategy to make you think they sold your property above market price by significantly undervalue your property, then put into market for people to view, meanwhile, as they short of hands or purely being lazy, they will push away dozens of potential buyer’s queries ( or simply not answer the call or email). You may get a price above asking price but that is because the original valuation is poor. Moreover, they will forcefully asking buyer to take on their recommend Connell broker to “get a better chance a win a bid”. If you are not using their broker, you probably won’t get the property even if you are offering good price.

Jason · 28 May 2024

★★★★★ 1/5

Trustpilot

Worse company for letting and selling

Worse company for letting and selling ! They take your money on management and never look after the property on lettings ! When tenant left , that was it , no support to get my money ! Did no checks even though promised 3 a year ! House was a tip when left and never got my money . Taking to ombudsman ! Definitely a bunch of liars ! My health has been affected by the nightmares I ve gone through with this company .selling aswell! They actually said that they told other agency that tenants were good payers so they d leave ! ( how shocking and unprofessional !) as they were going to try and sell property ( I couldn’t afford mortgage so needed to sell ) and tenants were being awkward . They had allowed tenants to change things to property without my approval! They had 3 dogs in the house and the way the tenants left the house was terrible !

Sadat · 16 May 2024

★★★★★ 5/5

Google

Spoke with Melissa earlier to book in a viewing and she was super helpful and made it a really pleasant experience. Looking forward to chatting with her again, thank you Melissa you’re a star!

Kloe · 26 December 2024

★★★★★ 5/5

Google

Purchased our first home with Burchell Edwards and Melissa was incredible. She supported us every step of the way. Melissa was always checking in, chasing for us and keeping us in the loop throughout. Would absolutely recommend. Thank you so much. From 2 happy buyers!! Xxx

Emma · 14 June 2024

★★★★★ 5/5

Trustpilot

Nikita was absolutely amazing

Nikita was absolutely amazing from start to finish. She really did go above and beyond and nothing was ever to much. She was extremely helpful and knowledgeable, always got back to us when she said she would. She also is such a lovely girl, professional and friendly. I would highly recommend Nikita, she was an absolute delight to deal with. It really made the process stress free knowing I had someone reliable helping me. Would highly recommend Nikita. Could not fault in any way.

Miss · 9 April 2024

★★★★★ 5/5

Google

We are in the process of buying a house and I couldn’t recommend Charlie & the team at Burchell Edwards Hucknall enough. Charlie has been helping us through every step of the way and explains everything we need and want to know. The whole team are lovely, very approachable and can’t do enough for you. The whole process can be such a mind field but Charlie has made the process much smoother and seem much less daunting as she’s there to answer any questions we may have. Thanks so much Charlie & the team at Burchell Edwards Hucknall ☺️

Ivana · 12 November 2020

★★★★★ 1/5

Trustpilot

Totally incompetent branch Castle Brom

Totally incompetent branch Castle Brom, would not recommend this company. They have no idea about selling properties everything is guess work incorrect house description no apology just send me what needs amending ? Really isn’t that there job ? Rude when you tell them they have input incorrect information. Not worth the stress go elsewhere.

DAWN · 30 June 2026

★★★★★ 5/5

Google

Erin has gone above and beyond!! From the viewing to handing me the keys she has been more than helpful, Erin made sure I had all the information I needed through every step of the process aswell as providing the most amazing customer service!

Isobel · 17 August 2025

★★★★★ 5/5

Google

Laura Sheekey has been an exceptionally helpful Estate Agent. My wife and I have had a couple of viewings with her and she has been very professional and demonstrated knowledge and skills. She is an asset to Burchell Edwards.

Olumayo · 14 June 2024

★★★★★ 1/5

Trustpilot

Avoid them with all costs.

Avoid them with all costs.As a landlord I can say they are the worst agency. Would never use them again.I gave them 2 flats for rental. Had problems with both of them, both times.They only know how to take off your money but will not take care of your property.One of the flats had all bathroom tiles broken, had to change half of the kitchen that was brand new before giving them the flat.Did not even received the deposit.. They said (there is nothing we can do as we forgot to take dated photos before renting the flat).So.. after puting it together.. I paid more for fixings then I reiceived from rent.. Really bad customer service. Even made a complaint few months ago.. and nobody answered or called me back regarding it.

Bogdan · 6 November 2023

★★★★★ 1/5

Trustpilot

My experience with Burchell Edwards'… Appalling and unprofessional

My experience with Burchell Edwards' fully managed service has been nothing short of appalling. What should have been a straightforward property management service became a constant cycle of mistakes, poor communication and repeated incompetence that consumed countless hours of my time.

M · 30 July 2026