5/5
TrustpilotEmily at Castle Bromwich
Emily was a star whilst dealing with letting our property, efficient, good communication and was extremely helpful throughout the process. Would not hesitate to use again or recommend!
Trusted Agent profile · Ashfield
Burchell Edwards Hucknall reviews in Ashfield
★★★★★
362 reviews across 2 platforms
64 High Street, Hucknall, Nottingham, NG15 7AX, Ashfield, NG15 7AX
Burchell Edwards's office in Ashfield, at 64 High Street, is rated 3.4 out of 5 across 362 reviews on two platforms, including 118 Google reviews rated 4.6.
Reviews
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotFirst time buyer nightmare
I am a first time buyer and it's really sad that my first experience of buying a house has been such a bad one. Only good thing is that I'm going to take my custom elsewhere before paying any money.It all started with me seeing one of their morgage advisors and in all fairness it was a fantastic experience and made me happy enough to start my search for a house with burchell edwards. We was approached immediately after our meeting with a very pushy estate agent booking us in for a viewing, which we went along for and actually loved the house. So we began the process of making an offer on the house on question. When our offer was rejected we decided to up our offer because we liked the house quite a lot. We started to get pressured by the estate agent as she had a lot of viewings for the property. So we decided to up the offer again, and then found out the they had withheld information and it was in fact leasehold. If we upped our offer the property would be free hold on completion. So we upped our offer, with the guarantee that the property would be free hold.We decided to use a recommendation for another morgage adviser, not through burchell edwards and this is where the service quickly plummeted. We was made feel guilty for choosing another advisor and was told that our accepted offer was no longer standing as they had accepted another offer. (I wonder if they are staying within burchell edwards for their morgage)? Overall we had a really poor start to the housing market. Communication was poor, we was misleaded and fed false information. When our offer was accepted it was no longer viable because we decided to use somebody else as our morgage adviser. I would avoid burchell edwards at all costs, horrible service, rude staff and a very patronising manager (Castle Bromwich Branch). Will never use again to buy or sell a future property. I thank them for such a poor service though, because ive not had another experience like them since.
1/5
TrustpilotIf I could give this company zero stars…
If I could give this company zero stars I would. Beware sellers, because a lot of your potential buyers either don't get to book a viewing or make an offer unless they allow themselves to be bullied into meeting with Burchell Edwards mortgage advisor even if you already have a full AIP in place. We stopped viewing anything that Burchells had on sale, which was a pity as there are a few we may have purchased. Thankfully we are currently buying through another estate agent where we had a totally different experience
5/5
TrustpilotA fantastic service Supplied by Emily…
A fantastic service Supplied by Emily from the castle Bromwich branch. Emily kept me updated every step of the way until the contract was signed. I would definitely recommend Emily.
5/5
GoogleWhen I went to start looking at houses, I used rightmove to find the house for me and, as I'm a newer buyer, I wanted a mortgage broker because I know you can get a better rate with them. Our broker, Charlie, is amazing. She went through what we wanted and was helpful from the start. She discussed the options we had regarding searching, including their help to find a home if the right one wasn't o the market. Between her and Suzanne, we couldn't have asked for better help. When a vendor became unreasonable and their agent was harassing us, Charlie did everything she could to help us and Suzanne, even though the property wasn't with burchell Edwards, helped us. We had to pull out of the home, but we felt confident to do so and now have offered on a much better home. They've helped us at every step.
1/5
GoogleI Dont rate them very much at alli will not be Using you again i am looking for another estate agent you decide to tell me you have people to see when i have took it of the market that is the hucknall branch when you phone up there is never no one there 2 school walk bestwood village nottingham Ng6 8uu
1/5
TrustpilotPoor and lazy real agency
I have been calling this agency for the past 3 days with zero response to my calls and emails.No one ever answers the calls, the agents do not reply to any emails.What’s the point in advertising properties for sale when you are too lazy to respond!
5/5
GoogleReview for Charlie Howe - Mortgage advisor. We went through Charlie to get our mortgage for our first home. We met with other mortgage brokers, but none made us feel as confident and comfortable as Charlie did. Nothing was too much trouble. She is extremely responsive to any method of contact, and you can guarantee she will get back to you within no time at all with any questions you may have. 100% recommend to anyone.
5/5
TrustpilotAmazing staff!
The first time I went into burchell edwards, the staff were very polite and welcoming. Me and my partner spoke with Alisha who showed us round some of their properties and Emily helped us with final details of our application to rent our home. They were super helpful and we would always choose Burchell Edwards if we ever needed to move.
5/5
TrustpilotThank you to Emily and Tom at Castle…
Thank you to Emily and Tom at Castle Bromwich for their help and support with letting our property. Helpful and good communication
5/5
TrustpilotGreat service
I found a property to let through Burchell Edwards. I had Lisa throughout the process who was efficient, timely and honest throughout the entire time. Any query or concern Lisa always contacted me to reassure and let me know exactly what was going on. Upon collection of keys Lisa also ensured all health and safety guidelines were adhered to. Excellence service and I’d recommend to anyone. Thank you again Lisa :)
5/5
TrustpilotThank you to Emily & Tom for all your…
Thank you to Emily & Tom for all your hard work Good communication, very professional
1/5
TrustpilotUnethical treatment
Unprofessional, unethical and extremely pushy. I have never had an experience like this before where the agent and the vendor wanted to dictate to my partner and I whose services we could use in terms of an advisor. Withdrew our offer as we found a better place, but I would not recommend BE at all. Steer well clear. They make you feel as if you owe them something! Awful experience!
5/5
TrustpilotThanks to Amee and a team in Castle…
Thanks to Amee and a team in Castle Bromwich branch. Very professional and helpful.
5/5
GoogleVisited to re-mortgage my home and Charlie was fantastic, I got an amazing deal quickly and easily! Thank you so much Charlie! 5 stars!
4/5
TrustpilotI am a professional landlord & moved…
I am a professional landlord & moved over to Burchell Edwards (B.E. ) Some five years ago. I have completed numerous Lettings through B.E. & always found Emily to be extremely competent. Since Christmas 2023 we have completed on three new tenancies ( most recent 25.06.23) and all went smoothly.
1/5
TrustpilotPushy salesman only willing to progress…
Pushy salesman only willing to progress your offer if you use their in house mortgage broker which are no cheaper than a comparison site but charge you £600 for the privaledge. I would never use these to market my house, they get more commission from selling a buyer a mortgage than the sale of your property. They do not act in the best interests of the seller.
5/5
GoogleThe whole team are lovely ! And our Mortgage advisor Charlie was amazing she helped us a lot ! fantastic service ! 5****
1/5
TrustpilotI can’t believe they have charged…
I can’t believe they have charged almost £300 just to renew with my previous tenant ! They are expensive for their maintenance so don’t go there. Plenty more companies out there ! I can’t wait till my contract finishes with them ! Useless and full of lies !
5/5
GoogleThe sales and lettings team were extremely helpful and efficient whenever I want to buy/sell/rent out one of my properties, certainly recommend for any Landlords looking to let out their property in Nottinghamshire
Agent replied · 11 November 2024
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Burchell Edwards team provided a five-star service!
5/5
TrustpilotReceived Excellent service from Emily
Received Excellent service from Emily. Thomas was good as well.
4/5
TrustpilotFriendly Service
All staff were very friendly, helpful and efficient in finding a buyer for my house. I would highly recommend.
5/5
TrustpilotVery tentative consultant .
Very tentative consultant .. Emily was fabulous ..helpful informative. Would recommend the company on this basis.MaggieSutton Coldfield
5/5
Google5 stars not enought for the service I received from the Brilliant Charlie, been so complex Mortgage as first time buyers but all went through smoothly with Charlie, a good communication, responsive and clever work enought to get your first Mortgage offer.. highly recommended place, I'm so thankful and appreciated to your professional work Charlie.. Thank you for everything Charlie...PositiveResponsiveness, Quality, Professionalism
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