Trusted Agent profile · Ashfield
★★★★★
362 reviews across 2 platforms
64 High Street, Hucknall, Nottingham, NG15 7AX, Ashfield, NG15 7AX
Burchell Edwards's office in Ashfield, at 64 High Street, is rated 3.4 out of 5 across 362 reviews on two platforms, including 118 Google reviews rated 4.6.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
1/5
TrustpilotApalling service
Apalling service. Slow, never returned messages. Seemed completely uninterested. Went with online estate agency instead who are a third of the cost and hugely more professional and have got more viewings in 2 weeks thank burchell edwards got in 6 months. I cant understand how estate agents expect to survive when they offer such poor service.
5/5
GoogleWe had Charlie as our Mortgage adviser last year when we bought our first property. She was amazing through every step of the way and has been since. We've contacted her for advice since and she's so great! recommended her to everyone buying a property!
5/5
GoogleLee in the lettings team was fantastic and found me the perfect tenant for my property for the best monthly rental possible. He was patient, very knowledgeable and professional in his approach. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleOur house buying was handled professionally both by Melissa, the ladies at the office and our mortgage advisor, Oliver. They were always promptly responding and were keeping us up to date. Happy to recommend the Hucknall office.
5/5
TrustpilotEmily & Tom
Emily & Tom have been fantastic to help me and my family move into a rented property, the checks were passed very very quickly, made life a lot easier thanks to there excellent service they both provide, would very highly recommend.
5/5
TrustpilotFrom start to finish (getting our key)
From start to finish (getting our keys) we had the lovely Bryony helping us out all the way through it. We finally got our keys and are moving into our home! Absolutely brilliant service. Couldn't be happier!
5/5
GoogleVery professional very clear in what she was telling me. Left me in no my house was in good hands. Would recommend.
5/5
GoogleNot completed yet, but the service and communication so far is really good and professional
Thank you so much for taking the time to leave us a five-star review.
5/5
TrustpilotWe recently rented out our property…
We recently rented out our property with Emily and Tom at Burchell Edwards, Castle Bromwich, fully managed. From the moment we contacted them, they were extremely professional and soon found great tenants without any hassle. Would highly recommend their services.
5/5
TrustpilotVery friendly
Very friendly, informative & all round outstanding advice & help by Chris in the Tamworth branch. Thank you very much & highly recommended.
1/5
TrustpilotTotally incompetent- useless shysters AVOID
Totally incompetent- useless shysters, Stephen asked us to contribute a £500 bonus to staff to get a better price for our house- absolute scum.
1/5
TrustpilotSpoke to young person on 0121 369
Spoke to young person on 0121 369 - - - - today. About house for sale on their books. Please employ better customer service representative not just sell sell sell ect. Didn't seem they had much customer service training won't deal with them in future
5/5
TrustpilotThanks Jack P
Myself and my partner - experienced fantastic service from Jack, during our search for our first home. He was super attentive with a caring approach. Top service and a lovely young man
1/5
TrustpilotVile company and totally…
Vile company and totally unprofessional. As previous reviewer mention about pushiness onto using a broker of their choice, so much so they cancelled a viewing because I already a broker sorted. This company should be audited thoroughly by the ombudsman.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish by Mandy in Tamworth. Needed a rental property asap, was in within 2 weeks. All issues were immediately dealt with. I have rented a lot over the years and this has been the best letting agent yet.
5/5
TrustpilotExcellent company to deal with been…
Excellent company to deal with been dealing with same person Emily Hogg all the way throu tenancy has been very compromising and excellent handling with our queries and problems thankyou for everything Emily your a great asset and to the Connell group 😊
4/5
TrustpilotWe’ve had Emily at the Castle Bromwich…
We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.
5/5
GoogleThe team have been very helpful from the first conversation, guiding use through each step and updating us regularly. Having that confidence in them has helped us feel more relaxed and informed. i would recommend to friends and family.PositiveResponsiveness, Professionalism, Value
5/5
TrustpilotGreat job!
The staff we were in contact with in the Castle Bromwich branch went above and beyond to help us secure our home. Overcoming some hurdles that were beyond any of our control. Great job and easily contactable.
5/5
GoogleI purchased an apartment through birchell Edwards - kept me updated throughout - they are very professional - poppy and Charlie where very helpful throughout - highly recommend this estate agent - big thank you to all the staff at this branch. 😀 …
1/5
TrustpilotPOOR.
We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.
1/5
TrustpilotAvoid
Was looking at buying a property with these guys but refused to show me house because I wouldn’t use there mortgage man even though I had everything they were asking for. They lost a buyer and I found a house with someone else
1/5
TrustpilotExceptionally poor at everything other…
Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Ashfield office has 362 reviews across two platforms: 118 on Google, 244 on Trustpilot (across the whole business).
Burchell Edwards Hucknall is rated 3.4 out of 5 across all 362 reviews, and 4.6 out of 5 on Google from 118 reviews.
Burchell Edwards Hucknall, 64 High Street, Hucknall, Nottingham, NG15 7AX, Ashfield, NG15 7AX.
