Trusted Agent profile · Ashfield
★★★★★
362 reviews across 2 platforms
64 High Street, Hucknall, Nottingham, NG15 7AX, Ashfield, NG15 7AX
Burchell Edwards's office in Ashfield, at 64 High Street, is rated 3.4 out of 5 across 362 reviews on two platforms, including 118 Google reviews rated 4.6.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleWould highly recommend Charlie Howe to anyone looking for a mortgage consultant. She is absolutely fab, responds quickly and isn't pushy. She listens to all questions and concerns you have and talks through everything in detail to ensure it is understood. Couldn't be happier with the help she has given me with purchasing my first house.PositiveResponsiveness, Professionalism
5/5
TrustpilotFriendly, personable & professional
I have been dealing with Laura. Melissa & Suzanne from the Hucknall branch. Lovely helpful ladies. An estate agents that doesn't make you feel like a transaction. Property sold within 5 days a few bumps along the way but navigated professionally by the Hucknall Team. I would highly recommend them, thank you
1/5
TrustpilotI bought a property a week ago and…
I bought a property a week ago and there is too many things missing the contract which connels group lawyers gave me the was tottely deffrent and the property was tottely deffrent when i went to view and when i bought now i am just waiting for them replies and cant do anything just waste of money hundered and sixty thousand pound please be aware dont waste your money like me i am stuck now cant do anything just waiting and i know snd of the day nothing because i paid and the property is mine now so please just becare full and dnt trust them specially there contract paperes.
5/5
GoogleFelt welcomed and not pressurised in any way. Very useful information given thatvI wasn't aware of. Fully recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotEmily Burchell Edwards Castle Bromwich
Thank you to Emily for your expertise in finding me a new tenants for my propertys. Emily always professional and diligent. I would highly recommend her for any letting queries. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant letThanks Emily🤩🤩
5/5
TrustpilotSuperstar Ladies
Fantastic work from Emily and Eliza at the Castle Brom office, who made a stressful experience of finding a home very easy through lots of communication. Thanks Ladies keep up the good work and all the best for future.
1/5
TrustpilotRude & unprofessional
Had my property for sale with another agent. Burchell Edwards got in touch with me as they must have seen my house up for sale. They were very pushy, & made me feel very uncomfortable. One of the instances I was called by an overexcitable young sales person. I told him that the nonsense they were talking and the way in which they “sales pitched at me” had put me off the company as a whole. I asked him then and there to not contact me again. They continued over the last few weeks to try to contact me. 3 different phone numbers contacting me at different times, way too frequently for my liking. Very intrusive and annoying. I was ignoring their calls and answerphone messages, they just wouldn’t take the hint. Just ended up ringing back to tell them to stop calling. & ended up having a row with a guy who was extremely rude and very unprofessional. Needless to say, moving forward, I’ll never go anywhere near this company.
1/5
TrustpilotAvoid rude and unprofessional !!!!!
As a landlord I found them unprofessional and very rude, not calling me back, not passing on messages from my tenants and then once you do get through to someone they either do not know what they are doing or they are very, very rude. Once I decided to take my properties else where I was told with an attitude, I have to give 6 months notice to leave ! They have also sold me services that were very bad like a Zero Deposit scheme and the tenant reviews just say N/A on most of the questions !
5/5
GoogleMyself & my partner have just purchased our first property from Burchell Edwards Hucknall & we cannot rate their services enough, from the first viewing right through to completion they have been amazing. We also used their mortgage advisor Charlie, she helped make our first experience a pleasurable one, she secured us a great deal & kept us up to date throughout the process. We can highly recommend!PositiveResponsiveness, Professionalism
Hello, thank you so much for recommending and taking the time to review our Hucknall team. We're pleased to see Charlie and the team provided a great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleExcellent experience with Burchell Edwards Estate Agents. I had the pleasure dealing with Melissa Knighton and she has been very helpful and absolutely fantastic! Many thanks Melissa.
5/5
GoogleI had a great experience taking to Laura she made me feel understood and have me really good house options to view. At my viewing I met Melissa she was really nice too and I liked the amount of information they gave me and the first time buyer brochure
1/5
TrustpilotAppalling service and that's a…
Appalling service and that's a compliment. They never answer the phone or return calls. Gave them my house to sell but they failed on everything. Took weeks to arrange photographs then lost them for weeks. Waited weeks for a sale board to be told we had refused it (never did). Told me the property was live on the net, had to go to the shop to find they had forgotten to upload it. Missed loads of detail about the property which I had to point out. NEVER ANSWER THE PHONE. Guys if you don't answer when I call, you're not answering potential buyers either. Decided to cancel the contract as it wasn't fit for purpose. Except, they have messed around and dragged it out. They (Carl especially) us a total waste of time Avoid this company if you want to sell your house
5/5
GoogleAbsolutely brilliant service against all the odds with the pitfalls i came up against. The team at Burchell Edwards Hucknall helped me get my dream home. Definitely recommend using. They went above and beyond all the way. Massive thank you 😊 …
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFirst time renting
Myself and my partner have just rented out first house through burchell edwards with the help of Bryani she was very kind and helpful throughout the whole process and definitely made a stressful experience way less stressful!! Thank you Bryani
5/5
GoogleHaving looked at other estate agents in Hucknall we felt that Burchell Edwards were the one to choose, our quick sale proved to be the right choice.
Many thanks for your outstanding 5* review Alan. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotABsolute shambles from start to finish…
ABsolute shambles from start to finish as a potential buyer. Went to view a property they were selling in Chelmsley (an area I know well and that has a number of roads that are non-standard construction). I arrive at the viewing to be `welcomed` by the least enthusiastic sales person I have ever met. Grunted a greeting at me and barely opened the door for me to view. 'Is the property standard construction?' I ask. 'Yes, it is', says grunty. I like the property and make an offer to be told the next day that, actually, now he has double checked the property is non-standard construction and unmortgagable! That's OK, I say, I've got £100k lying around doing nothing so why don't we use that. NOT! Must be licence to print money at the moment being an estate agent if this is anything to go by. When I asked why they don't tell potential buyers the status of the property from the outset he then blamed it on the poor little old guy who is selling the property saying that he didn't want to put people off! Disgraceful service from start to finish.
5/5
TrustpilotBurchell Edwards Castle Bromwich
Burchell Edwards Castle Bromwich were friendly and very efficient. Several viewings were arranged and a buyer found quickly.The follow-up service from Tamworth was very professional.
4/5
GoogleThe team were so lovely and organised viewings quickly. They were in contact about feedback and really helped get the best price for our house. Thanks so much!
Thank you for taking the time to leave us this tremendous review Amy. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNightmare after nightmare
Nightmare after nightmare ! Didn’t learn the first time ! I can’t wait to leave them ! They cannot manage anything sadly . They promised 3 checks and I have 1 ! I have to rent house whilst looking after my mum who is palliative and I am taking care of her . After explaining the reason for a decrease in the management fee , I was Shocked how I got an email from Amanda digging that it was obviously going to affect me loosing out on 87p per day ! Anyone who has read the email all took it alot worse than I did ! Landlords beware ! Sweet talk you into it but then that’s it !
1/5
TrustpilotLies and Manipulation
This is a message to tenant's. Please go elsewhere, find a different house. If MOLLY has done your viewing run a mile. She lies, says things are included in the tenency that aren’t then denies it once you are in the house. ALEXANDRA - Uses annual leave for her excuse to not replying constantly. To my record she was off 3 weeks in November and 2 weeks in December. She lies, she gaslights, she has no intention of responding to you. She ignores complaints, enquiries and request to escalate above her. She does not respond to senior staff at Connells or Burchell Edwards. And has even suggested to me that there is no management above her to complain to as she is the letting agent. This is after telling me she had requested the area management gets in touch with me…….three months later and after more request to escalate my complaint Adam gets in touch. Clueless of the situation. ADAM CLIFF - Area Manager constantly searching for excuses for his staff’s mismanagement and lies. Seems to spend his time trying to de value and dismiss my complaints rather than resolving them. He told me Molly and Alexandra denied telling me certain things were included. And that it was my word against theirs. Sent him emails as proof which he has ignored. And continues his argumentative and dismissive style of communication daily. This could have been solved months ago but Burchell Edwards culture seems to be a manipulation and delay response approach. This is nurtured from middle management down to apprentice. Landlords please give your tenants a chance and stay away from this company. Tenants have little choice what letting agent they end up with. Also it would seem that we are in a managed property that has been completely mismanaged by Burchell Edwards and they are passing the responsibility on to the landlord costing her a fortune. PLEASE GIVE THIS COMPANY A MISS if you do end up going with them my advice would be to communicate only in writing so there is a paper trail. Don’t ask question on the viewing ask them via email afterwards so you have answers in writing.
1/5
TrustpilotAbsolutely Shocking company who done…
Absolutely Shocking company who done EICR report .We gave the our house to estate to rent out. Which needed EICR report so Burchell Edwards (Mansfield) who Hired electrician (B&P Electrical Installation Ltd) through Vibrant energy who quoted £1100 for the repair to pass the EICR.Then found out Electrician only quoted £649 for repair but Burchell Edward and Vibrant Energy added their commissionmore than 60%.But the fun fact was that the property didn't require much repair at all. The New EICR and repair was done only for £120.
1/5
TrustpilotIf I could give zero I would have
If I could give zero I would have. Scammers!!The shocking behaviour from them for letting our property out,so much delays and we never get informed or updated about anything no matter how much we chase our eicr failed and they quoted us £1100 and when spoken to the electrician he said he only quoted £650. And now with payment of our rent,they are trying to over charge us out of the contract and not paying us right amount. After chasing them since few weeks nothing has been sorted and we still haven't got our money back..never use burchell edwards.The staff none of them are professional and never replies to your call or emails. Really disgusting behaviour and service. Mansfield branch is the one I used so please avoid.
5/5
TrustpilotEmily Castle Bromwich
Have been using Burchell Edwards at Castle Bromwich for a few years now. Emily has been the best point of contact to date. Very professional.Good at liaising with tenants, for best outcome for both parties.Another brilliant let Thanks Emily 😀
1/5
TrustpilotHUCKNALL BRANCH DO NOT USE FOR LETTINGS
No time to waste on this USELESS crowd, twelve month let not one visit despite sending them regular emails requesting reports they just CC everybody else to pass on the responsibility, I was constantly having to chase.I paid for fully managed and was lied to on a regular basis. AVOID AVOID Hucknall Branch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Ashfield office has 362 reviews across two platforms: 118 on Google, 244 on Trustpilot (across the whole business).
Burchell Edwards Hucknall is rated 3.4 out of 5 across all 362 reviews, and 4.6 out of 5 on Google from 118 reviews.
Burchell Edwards Hucknall, 64 High Street, Hucknall, Nottingham, NG15 7AX, Ashfield, NG15 7AX.
