Bridges Estate Agents reviews in Ash Vale

★★★★★ 5/5

Google

It has been an absolute pleasure dealing with Bridges through the entire process of selling my property. Ben Granville, the manager at Ash Vale, was exceptionally friendly & knowledgeable and got the ball rolling with a valuation and oversaw the marketing and a steady stream of viewings. All extremely well organised and needed minimal input from me ! And then, having received an offer which I accepted, Hayley Levy, the Sales Progressor, leapt into action to make sure that the sale came to fruition. I was blessed to have someone as proactive and cheerful as Hayley on my side. As anyone who has been through this process will know, it can be stressful at times and Hayley was absolutely brilliant chasing solicitors, keeping me informed and making sure everything was done in a timely manner. I can't thank her enough for what she did to keep the deal going smoothly. So a big thankyou to Ben, Hayley and all the staff at Bridges in Ash Vale who have played their part for making my transaction such a successful one - I would certainly use you again in future and recommend you most highly to anyone else considering a move.

Graham · 25 August 2023

★★★★★ 5/5

Google

Have viewed a number of properties with Steve from Bridges. He has been amazing. He is one of the very few estate agents that I feel actually listened to us on what we were looking for. He found us a number of properties to view within our budget, and more importantly , they met our requirements so it didn't waste our time. Would have no hesitation in using Bridges and Steve in the future. Thanks Steve you helped make a stressful process easier with your professionalism and assistance.

Donna · 25 August 2023

★★★★★ 5/5

Google

During a very stressful and difficult purchase process Bridges have been fantastic. Initially with Daniels support and the last month or so with Hayley. Hayley has been great always at the end of the phone and an invaluable support in getting this purchase to exchange and in two weeks completion. I am very grateful to have been able to talk to her on a very human level and for her undertanding. This process has felt like a bit of a battle and she has absolutely been on my side. thank you x

Sarah · 25 August 2023

★★★★★ 5/5

Google

I am a first time buyer, Bridges Ash Vale have been extremely helpful, super efficient, and always on hand to assist or answer any questions. They have listened to all requirements and only shown houses which fit our search completely. There is no time wasting and only sent correspondence which is fitting to our search. Hayley is friendly, personable and easy to speak to, with amazing communication timing. Highly recommended, Bridges by far is the best estate agent I have dealt with.

Kerry · 25 August 2023

★★★★★ 5/5

Google

I just wanted to take the opportunity in providing you with some feedback relating to Stephen. Stephen has been one of the most tenacious, friendly and professional estate agents that my partner and I have been supported by. Despite us being with another agent he has been so forthcoming and has gone out of his way with advice and support. My partner and I have since made an offer on a property that is not through Stephen; however It is important that you are aware of our gratitude towards Stephen's help over the past few months. It is refreshing to see an estate agent care for the individuals/buyers as well as the sales element; that has certainly been hard to find..... Stephen however is a rarity!!!

Sophie · 25 August 2023

★★★★★ 4/5

Google

Ben Granville, Stephen Hubbard and Amy Parratt of Bridges estate agents in Ash Vale was very helpful during our purchase process. They communicated well with our buyers and our self and help us with the initial due diligence process when we went to meet Ben at the office. Ben and his staff done everything they can to ensure successful outcome of our purchase from initial offer to completion without much problems. I would say give Ben and his staff a try at Bridges in the Ash Vale office for your next move.

Mohan · 25 August 2023

★★★★★ 5/5

Google

Great experience with Bridges Ash Vale. Ben has always been really easy and professional to deal with, listening to our needs regarding the sale of our house. When Ben wrote the description of our home it was clear he had really listened and taken on board all the details that make our house special to us. The marketing and subsequent sale of our home went incredibly smoothly, and Ben took all the odd panicky phone calls from me in his stride and dealt with all the inevitable questions and queries. Thank you Ben and team Bridges, we always felt you had our backs throughout our marketing, sale and move, and I wouldn’t hesitate to recommend you.

Claire · 25 August 2023

★★★★★ 5/5

Google

I have purchased my first flat through Bridges Estates in Ash Vale and worked very closely with Ben Granville. Ben was extremely helpful and patient with all my questions, demands and deadlines. I can truly vouch for him and say that he was my right hand man throughout the whole process. When things were getting stuck, I would phone Ben up and he would be straight into it whether it was clarifying questions or making sure that a step in the process was being completed. He is definitely a great addition to the team!

Senada · 25 August 2023

★★★★★ 5/5

Google

Ben was incredibly proactive when sourcing a buyer for our flat. It had fallen through previously but Ben was able re-build the deal some time later and found the perfect buyer for us. Once the sale was agreed, Ben continued to work tirelessly to get the sale completed as quickly as possible. He really did seem to have the best interests for us (as the vendor) and the buyer at heart. Would absolutely recommend Ben and the wider Bridges team for anyone looking to buy/sell or let properties. He simply gets things done! Great experience!!

David · 25 August 2023

★★★★★ 5/5

Google

From start to finish, Ben and the team at Bridges Ash Vale, worked tirelessly to help us find the right property for our next family adventure! As well as marketing and showing our property in the right way to get significant interest from the first day it was on the market, the team also took time to understand what we were looking for in our next home and went out of their way to find properties that matched our requirements. Once we'd found a property we fell in love with, they were able to help push both our sale and purchase through, with Hayley Levy in particular working so hard to ensure the whole chain kept moving and along reasonable time frames. Without her things would never have progressed to exchange so smoothly. She kept us informed at every stage and was key to a speedy and relatively calm move! We cannot thank the team enough and felt supported throughout the entire buying and selling process. We could not recommend them highly enough.

Graeme · 25 August 2023

★★★★★ 5/5

Google

I asked Bridges to value my property. Ben Granville arrived on Monday and agreed a price we were both happy with. By Tuesday afternoon we were under offer! By Friday we had found a property to purchase. I am still in shock! Never expected it to be so quick. Ben and the team have been so helpful, I really appreciate their kind professionalism. I would highly recommend Bridges. They certainly live up to their reputation of selling houses quickly. I can’t thank them enough.

Jackie · 25 August 2023

★★★★★ 5/5

Google

Ethan was a punctual, knowledgeable and friendly agent to work with! He had interest in what we are really aiming to do and listened intently to discuss those possibilities!

Hardwood · 11 October 2025

★★★★★ 5/5

Trustpilot

Very happy to recommend Nikki at…

Very happy to recommend Nikki at Bridges Farnborough, special mention to Tadgh who made the introduction which led to the sale. Nikki kept in close contact with us which is so important, professional and reassuring as we always knew what was happening and when. Six years after first trying to move, three agents and third time lucky we have quickly and successfully exchanged contracts and are working hard to pack ready for completion in early August. We worked in partnership with Nikki and the team to make it happen this time.

DD · 4 August 2023

★★★★★ 5/5

Google

Thanks to Daniel Jordan of Bridges Ash Vale who went out of his way to make my daughters sale and purchase get across the line. Despite many challenges and many months of waiting, Daniel did everything and more to make it all happen. Thanks Daniel.

Peter · 13 April 2025

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN MY OPINION

I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed without addressing any concerns). They've had plenty of opportunities to resolve this but they haven't so here I am writing a review to warn others! My contact was the branch manager in Farnborough ("T"). At the start he seemed enthusiastic, professional, helpful and it was my understanding that we were on the same page. I made it clear that I wanted to sell my house but I'd acknowledged various difficulties in the housing market and for this reason I asked if he felt there as anything I could do help sell my property. I was told "you've done it all". I asked him and his team to let me know if there was anything I could do to change the property once they start doing viewings and receive feedback. This all changed after I signed up. All communication from him stopped - in fact during our contract term nobody contacted me to discuss my property. Other agents would call me to check in. Two properties came for sale on my road with other agents and sold. Viewings would go ahead on my property and I wouldn't hear anything. After a few days I would follow up asking for feedback and it would go to voicemail so I'd have to wait for them to call me (to book further viewings). I would frequently be told; i) we haven't been able to contact the people ii) I didn't do the viewings but I'll ask the person who did to call you (they rarely did). There were times where they had feedback recorded on their system but nobody had bothered to tell me. Each time I explained that it's useful for me to have feedback because there maybe things I can do to get sold. I had this same conversation with at least 5 people but got the impression they didn't want to know. I would increasing receive calls from "L" in their central team to book viewings and I would also ask her for feedback but this would be referred back to the Farnborough office. I called my contact "T "and for a very brief period I received some feedback on viewings before this stopped again. It got to the point where I told them there's no point doing viewings if I never hear anything back. Things still didn't improve and it seemed I was getting very little from Bridges. I asked for feedback on a specific viewing and when our contract was due to end. I was told they didn't have this information so they'd ask T to call me. Of course he didn't, he was working that day but asked someone else to call me. I was told there is a system note that "TQ" had already called me with feedback which I had stated was incorrect. After the call I checked my phone records, text messages, voicemails and emails which confirmed the fact that they had not contacted me. So either they have lied about calling me or they've dialled an incorrect number and spoken to someone else about my property. I was told our contract had ended and he followed up by emailing me asking me to reply providing notice to end our contract! On the call he said they may have contacted my partner - this is also incorrect (and impossible) as I'm the sole seller, they do not have my partners contact details and my partner has had no involvement in the sale of my property. I replied providing notice to end our contract. I copied in T and the other person I had been dealing with, stating my concerns, as detailed above. Another agent who had sold a nearby property contacted me and was surprised my property hadn't sold. I mentioned I had found Bridges to be useless and he said he hears this a lot and he's actually taken on another property from them as the vendor has experienced similar issues to me. It was refreshing to deal with an agent who can be bothered to show interest in my property. I hadn't received a response to my email to Bridges so I followed up asking them to take my property off the market and how I get the key returned. I'd had enough. A few days went by I still hadn't heard anything so I followed up. I had previously used Bridges in 2017 to sell my previous property. I struggled to get a reply from my contact and after my property went under offer I tried to view properties they had advertised but they never came back to me so I never got to view them! I thought things would be better this time with the new contact but I was very wrong - things are far worse. Eventually the head of sales called and said he'd looked into my concerns. I stated I would never use Bridges again and remained unhappy but he had nothing to say so the call ended. I received a reply stating they had closed my complaint. To be clear it’s not resolved and this guy hasn’t listened to me as in the reply letter summarising our call he missed off various key points that we discussed. AVOID!

Leo · 22 July 2023

★★★★★ 1/5

Trustpilot

Money grabbing b*stards

Without doubt, the WORST estate agents in Aldershot. Even if you have half a brain you will avoid them like the plague. They absolutely do not care about their clients, and care only about screwing as much money as possible out of people.

Carl · 10 July 2026

★★★★★ 5/5

Trustpilot

Great experience

Bridges have been excellent at pushing my sale across the line. There were many issues in the way but all dealt with calmly and expertly. A big thank you to Hayley Levy who with skill, grace and humour kept everything going.

Nicklas · 23 May 2025

★★★★★ 1/5

Google

When my parents passed away, my family entrusted bridges with the sale of their property. They began to negotiate a sale with a buyer who kept pushing the price down. All the while, a lovely family were repeatedly making an offer to bridges at full price and offering to pay the legal fees of the current buyer. The difference between the potential sales was at least £150,000. Maybe more like £200,000. Bridges kept this other buyer secret and did not tell us about them even though no paperwork had been signed and we were in the negotiations stage. This buyer eventually dropped a letter through my door. For obvious reasons, I suspect there was financial motivation involved that was not in our interests but in that of bridges in cahoots with the buyer. To the sum of at least £150,000. A really appalling and unethical practice for an agency who were entrusted with a very important task at a time that our family were all suffering the loss of two parents. In any case, when we found out, we opted for an alternative agency who treated us very well. The other family eventually purchased the house and they loved it. I’m so happy we didn’t sell our parents home through some con artist work courtesy of bridges. I’m sure it was technically criminal behaviour. Obviously this review is a zero star in reality but there wasn’t an option for that.

Andrew · 25 June 2024

★★★★★ 5/5

Google

Ben has been an absolute pleasure, have really felt he has been in our corner since day one. Would certainly recommend him. We have been in the housing market for over a year with 2 houses falling through to no fault of our own and to say the estate agents have not been great would be an understatement. But meeting ben everything became hassle free which we was not use to. So thank you Ben & merry Christmas

Samantha · 25 August 2023

★★★★★ 5/5

Google

It has been a pleasure dealing with Hayley Levy at Bridges Ash Vale, she is professional and extremely knowledgeable. Without Hayley I am sure the process of selling and purchasing would have been far more stressful, she is a real asset to the company. Thanks to the whole team in Ash Vale who have been excellent, especially Ben, Ben and Hayley.

Jackie · 10 August 2024

★★★★★ 4/5

Google

Friendly, quick, and good communication. Also very helpful as we were living abroad while completing, David look over the property and made sure the heating was on. Thank you for helping us get our dream house.

Hannah · 16 December 2025

★★★★★ 5/5

Google

Hayley Levy, Sales Progressor at Bridges was an absolute joy to work with. In the first instance, Ben Baldry helped me with the sale of my parents property and after several viewings he managed to secure a buyer. He was always cheerful and ready to help and advise at all times From there, Hayley took hold of the reins and literally raced us to the finish line! Her kindness, efficiency and sense of humour was second to none. She's the friend you would always want on your side and thank goodness she was on mine. Thank you for helping me and my family through the whole process of selling and navigating the legal ins and outs during what has been a very emotional and difficult time. I would absolutely recommend Bridges Estate Agents.

Sue · 10 August 2025

★★★★★ 5/5

Google

Perfect service from Bridges! Ben was helpful and supportive the entire way through and kept us up to date at all times. Would highly recommend!

Tom · 11 October 2025

★★★★★ 5/5

Google

I contacted Bridges with regard to viewing a property. I was introduced to Edward Kent who was very informative of this property, he took the time to check other suitable properties and put me in touch with a mortgage adviser, along with the rental side of Bridges and put me in touch with an adviser to value my main property. Edward has proven himself to be a dedicated member of the Bridges team.

Chrissie · 11 October 2025