Trusted Agent profile · Ash Vale
★★★★★
575 reviews across 2 platforms
1 The Parade, Wharf Road, Ash Vale, GU12 5AZ
Part of BRIDGES PROPERTIES - Whitburn, see every office.
Bridges's office in Ash Vale, at 1 The Parade, is rated 4.6 out of 5 across 575 reviews on two platforms, including 355 Google reviews rated 4.8.
Every review we hold for the Ash Vale office, from every platform, shown as written. First names only.
5/5
GoogleAlthough we have had a long journey from April to November Ben Granville and the team were always there for us offering help, support and guidance whenever we needed it. They kept us up to date with everything we needed to know and protected us from things we didn't need to know. A well deserved thank you from Chris and PipPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotRebecca was top notch from beginning to…
Rebecca was top notch from beginning to finish .
5/5
GoogleHayley has been an amazing estate agent to work with! She is always quick to respond to my emails/texts, and always willing were possible to show me houses when I was available. She provides me with details of new listings as they came to market and often before. I highly recommend her to anyone looking for a new home!
5/5
TrustpilotVery efficient and informative
Dan at Bridges who is dealing with sales in the Sandhurst, Berkshire area was extremely helpful and efficient in coming over to value my property. He gave me some very useful information in regards to the sales process and on the valuation itself. Should I come to sell, then I shall definitely be giving Dan a shout. Callum on the letting team also popped by to give me all the information I needed, should I decide to rent the property out and again he was extremely helpful and informative too.
5/5
GoogleMy name is John Claus and I have been dealing with Ben Granville of Bridges for same time he has made the process of selling my property very easy for me, he is always willing to help with any issues and he has a very professional work ethic. Thanks Ben for your help. Regard’s Claus
5/5
TrustpilotAmazing
Amazing 🤩 nice and positive agents
1/5
TrustpilotExtremely Disappointing
Extremely Disappointing, Unprofessional, and Potentially Discriminatory Experience
We strongly refute the claims made in this review. Your review contains statements that do not accurately reflect the facts. The application did not proceed because the income declared at the point of offer differed materially from the income verified during referencing. This discrepancy resulted in you failing the referencing process. Despite this, we offered assistance with an appeal, which you chose not to pursue. All fees were refunded in full. Any suggestion of discriminatory behaviour is entirely unfounded. We take such allegations extremely seriously, and there is no evidence to support them. Decisions were based solely on verified financial information, not personal characteristics. We understand this outcome was disappointing, but we stand by the fairness and professionalism of our process. Your concerns have been addressed through our formal complaints procedure. While we respect the right to share opinions, we believe that posting inaccurate claims publicly can be misleading and does not reflect the full context. We remain committed to resolving your concerns fairly and professionally through the appropriate channels. Jason Jones MARLA Associate Director of Lettings
5/5
GoogleWe are very appreciative of the fact that Hayley Went out of her way to ensure that everything was in place on the chain. She is amazing! We have exchanged contracts now and a lot of thanks to her for her hard work and motivation. Warm wishes Clive and Paullina Enough At
4/5
TrustpilotA big thank you to the bridges team in…
A big thank you to the bridges team in handling the sale and purchase of our new home.
5/5
GoogleI recently sold my property through Bridges I found this to be stress free the guys at bridges were very helpful both Ben's and Stephen I'm not forgetting Haley. Hayley managed to get the property over the line with the solicitors at the end.
5/5
GoogleGreat experience, Ben and Stephen were knowledgeable and helpful and Hayley was amazing at getting the sale completed, thanks guys
1/5
TrustpilotA real disappointment
A real disappointment! Bridges lettings…Inspection reports 5 months late = 1 last year . Last one done in January after 16:19pm hence Garden in darkness not revealing over 100 weeds! House not ventilated properly absolutely disgusting. That could have been sorted before end of Tenancy, however Tenant not told to sort out , apparently I should have flagged up the problems, however I am not the Property Manager and don’t get paid to be one! 5 tiles on floor damaged under mat not lifted, revealing it at checkout! Paying for a service and not getting it !due to staff shortages .Hard to speak to the person who manages the Property and put through to alternative local offices for the person who answers to try for you ! How to waste a good half an hour each time . So when you move to another agent… expect zero support thereafter and have your emails and v mails ignored . Not copied in with reference numbers and copied and pasted emails from the Tenant put into RED ink ? How rude ! Inspection report due but asking for a repair to fan integrated into the ceiling as broken but not inspected. Expecting a professional to call and fix something that is NOT broken for £80 call out , not once but twice . No faults found at checkout! So glad it’s over , what an awful way to run a business. The Electricity provider was given the incorrect final reading by BRIDGES and we have had 3 letters of an account in arrears to the tune of £174 . On phone trying to sort that out taking time out of my day ! What a shambles . This was costing us £100 per month !Not asked why we have moved on so , here it is ! If we had been treated better why would we move to another agent ! There would have been no need .Not copied in on all offers for damages and what was forwarded copied and pasted in RED. High turnover of different Managers looking after Property 4 in total .Would not of given any Stars but had to, to leave a review.
5/5
GoogleWe have been dealing with Seweryn for our property selling. Me and my other half is very impressed with his can do attitude out of all estate agents we’ve been speaking to. The one who could collaborate with you and think all the possible options and thriving through to achieve mutual goal. “Impossible” doesn’t seem to exist in his brain. Such a presentable personality, resilience, forward thinking, team working, proactive communication, full attention even outside of working hours. I would speak to him again if I have another house :)
5/5
TrustpilotBridges the Estate Agent provided…
Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.
5/5
GoogleFrom start to finish Ben and his team provided a first class service. Communication was superb and nothing was too much trouble for them. Thank you very much.
5/5
TrustpilotWe asked Ben Granville to come around…
We asked Ben Granville to come around to give us some advice & to value our home following our renovation. He was really professional & his advice & enthusiasm has given us the confidence to finish and get ready to put our house on the market although we have a few jobs to do yet.We bought our house through Ben so we know how hard he will work to secure a sale.
5/5
GoogleBrilliant experience with Bridges (ash vale & farnham) the team were incredibly helpful and were efficient with booking viewings! Ben went above and beyond to get our house sold, even on his days off. A big thank you to all the team there :)
1/5
TrustpilotAwful customer service
I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’)I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up.I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller.After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.
5/5
GoogleZachary Kench was very helpful and swift at a time when most were winding down for Christmas. He worked after hours to get the sale agreed on Tudor Court swiftly and efficiently and was professional throughout. A real asset and ambassador for Bridges going the extra mile when most would be putting their feet up!PositiveProfessionalism
5/5
GoogleWe had a great experience selling our home thanks to Ben from Bridges, he handled everything with a professional and friendly manner ensuring everything was being taken care of for us. We can't thank you enough for helping us sell our home. I would definitely recommend Bridges to anyone wanting to buy/sell.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience from start to finish. Big shout out to Hayley who went above and beyond! Nothing was too much trouble, put up with multiple daily calls and would message in the evenings if info came through. She's a credit!
5/5
GoogleThe whole team at Bridges, especially Hayley were superb in the purchase process of our new home. I would highly recommend to anyone looking to buy/ sell or let their property. I will definitely use them again in the future.
5/5
GoogleWe've been very impressed with Daniel Jordan, and Bridges, throughout our purchase. It must be a very pressured time for the estate agent industry, with COVID and the stamp duty changes, but Daniel has been incredibly responsive and helpful every step of the way. We wouldn't hesitate to recommend Bridges to friends and family based on our experience to date.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotVery helpful and friendly service.
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