Trusted Agent profile · Angel
★★★★★
756 reviews across 3 platforms
Unit 20 & 21, Gate, City Road, Angel, EC1V 2PT
Ad Hoc Property Management Ltd's office in Angel, at Unit 20 & 21, is rated 4.4 out of 5 across 756 reviews on three platforms, including 143 Google reviews rated 4.1.
143
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
555
Reviews on Trustpilot
Business-wide
Every review we hold for the Angel office, from every platform, shown as written. First names only.
5/5
TrustpilotThe apartment is clean and tidy and also Ad hoc staffs are good people
The apartment is clean and tidy.
Thank you for your kind feedback. We are glad to hear you are happy with the apartment and have had a positive experience with the team. It is great to know Julius has been supportive and helpful whenever needed. Kind regards, The Ad Hoc Team
5/5
TrustpilotReally happy with my experience
Really happy with my experience. The service was excellent, everyone was friendly and helpful, and everything was handled quickly and professionally. I would definitely recommend this company. ⭐⭐⭐⭐⭐
5/5
TrustpilotDaryls kind professional service
Daryl was so kind and professional . At every step of the process , from application to signing up as an Ad-hoc Guardian tenant , Daryl was there to help me navigate my way through formalities to a successful conclusion. It was a great experience an I will use Ad-hoc again in the future and recommend Daryl to friends and family. Thanks again Daryl . T Ridley
5/5
TrustpilotGreat Charlie
Charlie, Charlie, Charlie, great guy! Very professional and straightforward.
Thank you for your kind feedback. We are glad to hear Charlie made such a positive impression and that the process felt clear and professional. Kind regards, The Ad Hoc Team
1/5
TrustpilotRent was raised twise in a six months.
I've been in the guardianship for over 8 years, and I've never seen rent rise so often.
Thank you for your feedback and for being with us for such a long time. We understand that changes in fees can be concerning and appreciate you sharing your thoughts. If you would like to discuss this further, please feel free to contact us at complaints@adhocproperty.co.uk and we can look into the matter in more detail. Kind regards, The Ad Hoc Team
5/5
TrustpilotExcellent service from Adhoc!
My experience of being a guardian with Adhoc has been very positive and enjoyable.Also financially, a huge benefit. Saved lots of money! I have stayed in 2 properties for a total of approximately two and a half years. Building is safe clean and well maintained.Ither guardians are friendly and respectful. Trina Lewis has been my first point of contact and manager for the buildings. She has been very helpful and approachable. Keeping myself( and the other guardians) updated and informed of anything pertaining to the guardians, new guardians welcomes etc, and building. Would not hesitate to use again and would certainly recommend. Excellent!
1/5
TrustpilotI’ve just witnessed one of these morons…
I’ve just witnessed one of these morons speeding through Northolt towards Harrow at 50+MPH in a twenty zone. Dark blue hatchback, Adhoc Property in red sign writing, approximately 15:30. All those kids travelling home from school as well at this time. You brain dead idiot!!!
5/5
TrustpilotWhat an amazing company I could not…
What an amazing company I could not rate them more for helping out all my specific needs.
Thank you for your kind feedback. We are glad to hear that your needs were supported and that the experience has been a positive one. It is great to know Daryl has been helpful, attentive, and supportive throughout. Kind regards, The Ad Hoc Team
5/5
TrustpilotHasnet was very professional and…
Hasnet was very professional and extremely helpful. He really went the 'extra mile'to help, as and when required, anything from first point of sign up for Guardianship property. Also, available to answer and any further questions, quick to make a callback on any moving issues. Also, report any fault like missing door lock or a window that's jammed to hallway lights not working. Hasnet is professional and a genuinely friendly and approachable person who treats you as his equal.
5/5
GoogleAdHoc has been a fantastic company to be a guardian with! They have always fixed things quickly when they needed fixing and i've alwyas managed to find another property when i had to move out of my current one. Can highly recommend them!
1/5
GoogleAbsolutely dreadful! They have zero customer service, you call and leave a message and they don’t return the call. When you eventually get through to talk to someone they show you a property, then waste your time to tell you it’s no longer available whilst you’re standing in the property! The worst people to deal with are Dean who acts like he’s allergic to picking up a call and Andrew who makes promises he can’t keep! Andrew, just keep quiet no one asked for false promises! I ended up renting from someone else. Wouldn’t recommend these people to someone to an enemy if I had one, they’re THAT BAD! AVOID! In response to the Ad Hoc response: My experience was from June - September 2022…THIS IS HOW BAD YOUR SERVICE IS! It didn’t have taken this long to communicate! As I had a family member I’ll from Aug 2022 until their passing writing my review at the time wasn’t my priority! Plus there were other members of staff who’s names I didn’t get, that were also awful to deal with! It seems to be the attitude of your office!
Please would you email Ad Hoc, complaints@adhocproperty.co.uk, as we are always looking to improve our service. We would be very interested in hearing from you, as the member of staff you claim to have had the worst experience with, left the business in December 2022 but your complaint was from March 2023. We are sorry about your experience and look forward to hearing from you. Kind Regards Ad Hoc London
5/5
TrustpilotThe agent for Ad Hoc,Hasnat was a…
The agent for Ad Hoc,Hasnat was a pleasure to deal with from start to finish. All my questions and requests were dealt with promptly and professionally. He even waited for me for 3 hours when I was delayed travelling from Manchester to London and gave me a tour of the local area with tips on local amenities places to go out etc. I have no hesitation in recommending and hoc to anyone in need of accomodation. Excellent, professional and friendly service.
5/5
TrustpilotGreat PR
I have dealt with Rebecca from the start and she has been an immense help to myself especially and within the house; she is also thought highly of by others within these premises.Being that constantly cheerful hasn’t hurt either.
5/5
GoogleHave nothing but praises and thanks for the excellent work and patience that Charlie Mcmonagle provided me through the whole process. Many thanks Charlie, a true gentleman. God bless you 🙏. …
That's great feedback, thank you!
5/5
GoogleI was very pleased with the service Hasnat provided when he showed me the place. He takes time to answer any question and is polite and professional. I recommend him for his friendly and courteous attitude. The place itself is good in terms of price in comparison to others in the same area and looks reasonable inside as well. It depends on the location, but they have quite good properties in terms of price and value. Also, their system of relocations is good, in case you want to move to a different area. They have lots of properties and, if there’s any available, you can request a relocation without having to pay the agent’s commissions and go through the hustle of start renting again somewhere else. I think they’re a good estates agent to work with and Hasnat is a good man to show you around and help you with all the necessary steps.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI rented with Ad Hoc Guardians for 8 years. The places I lived in were quite mixed and being a guardian is not for everyone. You have to be prepared to accept some compromises and to undertake more work yourself on the property than you'd have to in a normal tenancy. That said, the cheaper rent enabled me to pursue my artistic career and has been invaluable for me. The staff at Ad Hoc have always been friendly, helpful and fair with me. Doreeka was always helpful and when it came to moving out, Hasnat made sure I got my full deposit back quickly.PositiveValue
5/5
TrustpilotSo friendly explained everything very…
So friendly explained everything very well thanks alot
Thank you for your kind words. We are glad to hear everything was clearly explained and that you had a positive experience. Kind regards, The Ad Hoc Team
4/5
TrustpilotAd-Hoc Review
I moved in to the property over a year ago when ad-hoc took over this house. The property has been in a good condition and due to building a good relationship with ad-hoc as a house, we have really been left to it. Being a house of 4 and having some control in who gets to move in has really meant harmony and also meant we have built a nice family and all enjoyed living under the scheme. Like every project, there were some small teething issues at the start, no one knew the electricity was on a meter until there was no power and there was an delay in to fixing issues. But this is contractual stuff between them and the owners . However once we spoke to the ad-hoc team (particularly Paul), Ad-hoc have been brilliant land lords especially through the pandemic. They are always at the end of the phone, fixed maintenance issues quickly and really worked hard to make sure everyone in the house has the best experience. Trina is also amazing, she is always at the end of a phone and is so efficient in sorting out paper work, and we have plenty of notice when people come on site. This is my second guardianship and I have been a guardian for 4 years now with multiple companies. I would recommend people understanding about being a guardian before moving in. It is very different to renting! The properties will never be amazing because most are getting knock down, you live with multiple people and you have to build some sort of community, but that is reflected in the price. I pay about £150-200 less than the average room in Winchester when you add bills.I would say Ad-hoc is a partnership, they are keen to make sure you have a good experience but you have to build that relationship with them too.
4/5
TrustpilotGuardianship 2020
I became a guardian in Jan 2020 and have only recently moved out. I found the experience to be mostly positive, I liked living in a quirky building (where I was able to save a lot of money due to the license fee being considerably lower than renting privately) I got lucky with my housemates, we all got on fine, bar a few housekeeping issues, but that is normal wherever and who ever you live with! My only gripe was the emergency out of hours number, almost impossible to get hold of anyone and they never called back. Had to call them twice during my stay and was a bit of a disaster and this definitely needs some attention. However, Victoria who was our Guardian Recruiter was excellent and responsive to any problems we had, and always got the issues sorted! She is an asset to Adhoc and was always very helpful and friendly! Thank you! I would recommend someone who is open minded and quite laid back to take on a guardianship, and if they do end up sharing with others to try and implement some ground rules at the very start to avoid rows later on down the line (cleaning/loud music late at night etc!)
5/5
TrustpilotStraightforward moving and great staff
I have been a guardian for nearly 3 years now, and have experience with other guardianship schemes. Adhoc have made things really easy to get settled, and it has been a very fair and professional service throughout. Definitely my best experience out of all guardian schemes so far. Hasnat has been brilliant the whole way through, and has dealt with the entire process very thoroughly. All round really happy with my decision to join Ad hoc.
5/5
TrustpilotVery nice and really easy going transition, thanks to Robert Cross and Lois Smith
Absolutely super great , very quick and very professional, I would like to thank Robert Cross and Lois Smith , both extremely very nice people, made my transition very easy and smooth, and the place I have now is superb , just what I was looking for, So thanks again Rob and Lois
1/5
GoogleWhen I called the staff on the day of the viewing, he spoke very rudely and did not tell me the proper address, so the viewing did not take place. When calling, he said he was busy and spoke in such a way that calling on the phone seemed to be irritation.We traveled 60 miles to come to the viewing. Because of his behaviour we had to go back without viewing.
Thank you Christy for your honest email. We are sorry to hear of your honest experience, please email guardians@adhocproperty.co.uk
5/5
TrustpilotLoved living as a guardian
Loved living as a guardian. Although it's not easy sometimes to share your living space with other people and conditions could be challenging at times it's still my favourite way to "rent". I lived in a school for few years and then in a church for another few years. Paying less for rent meant that I could travel more/ work less. Ad Hoc Property Management is quite good as well. They resolve issues quickly and they always had friendly and professional staff on call. I reached out to Robert on several occasions. Rob was always helpful and kept in touch to make sure any issues I had were resolved. Grateful for this experience!
5/5
TrustpilotExcellent service - approachable and responsive always
Hasnat is a real pleasure to deal with! I moved in to an adhoc property on 30th November - as I’ve never had a guardianship before I feel like I had so many questions, but all along Hasnat was really helpful and never made me feel like I was annoying him! He had a plumber out to me the same day I moved and got my issue resolved & has been really approachable and responsive throughout.
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Ad Hoc Property Management Ltd's Angel office has 756 reviews across three platforms: 143 on Google, 58 on Facebook (across the whole business), 555 on Trustpilot (across the whole business).
Ad Hoc Property Management Ltd Angel is rated 4.4 out of 5 across all 756 reviews, and 4.1 out of 5 on Google from 143 reviews.
Ad Hoc Property Management Ltd Angel, Unit 20 & 21, Gate, City Road, Angel, EC1V 2PT.
