Ad Hoc Property Management Ltd Angel reviews

★★★★★ 5/5

Trustpilot

This is my first Adhoc experience but…

This is my first Adhoc experience but hopefully not my last. I have used the Property Guardianship with Ad Hoc for a short term 3 month period and I can highly recommend them. Daryl has been great both during the application process and during my term in the accommodation. Both Daryl and Nicky have been very professional and have sorted out any issues that have arisen in a swift manner with great ongoing communication. Highly recommended

Jackie · 28 October 2021

★★★★★ 5/5

Trustpilot

The experience was great

The experience was great. But the process takes longer time. However, the agent (Julius ) did a good job.

KENNETH · 8 August 2026

★★★★★ 5/5

Trustpilot

Kasia Korona from Ad Hoc Birmingham…

Kasia Korona from Ad Hoc Birmingham branch is by far the most professional and caring person I've came across out of all letting agencies. Very helpfull and quick to respond to emails, calls etc. Many thanks to Kasia for making my life easier.

Jokubas · 19 July 2024

★★★★★ 5/5

Google

I have been so blessed having Charlie as my property/ tenant manager. From the first phone call to the last seconds of handing my keys to me, he has been absolutely amazing. I have had millions of questions and he was so patient and helpful throughout the process. Thank you again Charlie for making this move so easy and quick for me. Highly recommend this company to anyone who is interested in becoming a Property Guardian.

Alexandra · 15 July 2023

★★★★★ 1/5

Trustpilot

What a disgrace

What a disgrace, wouldnt recommend adhoc to anyone. All attempts to contact the Liverpool branch and finances was and were futile. Give this company a wide, wide birth.

Terence · 3 June 2026

★★★★★ 4/5

Trustpilot

Friendly Staff

Victoria at AdHoc has always been friendly and has done her best to help us out when we’ve had problems at the house. Guardianship has been a really cheap way to rent a super cool house, the only problem is that it came with a 1 month rolling contract, which would have been great if I’d wanted to leave voluntarily, but the house got sold so now I’m scrapping about trying to find somewhere else to live.

Laura · 21 July 2021

★★★★★ 5/5

Trustpilot

Loving it so far!

Definitely the best property management company I've dealt with since moving to the UK. Rob here in Liverpool has been wonderful - super friendly, responsive, and helpful. Also totally transparent and honest, which I'm sure we all know is an absolute rarity in this business. Thank you!!

Lisa · 2 May 2024

★★★★★ 1/5

Trustpilot

Rent Raise every 6 months and poor management.

Be ready for a rent raise every 6 months.

Al · 20 February 2026

★★★★★ 5/5

Trustpilot

Spent two and a half years with Ad Hoc

Spent two and a half years with Ad Hoc and I found them helpful, friendly and very professional. I would certainly use them again if I ever need to. I made lots of new friends from all walks of life. Very happy with the accommodation, clean and comfortable, with all amenities, who could ask for more. Special thanks to Claire and Luke (Birmingham office) for being so kind and helpful during my stay. 5 star all the way....

Kelvin · 1 April 2021

★★★★★ 5/5

Google

Hasnat helped get everything sorted for me: he was quick and efficient from the start. Got all the the paper work sent over, talked me through things. Would highly recommend, cant fault the service at all. Hasnat was fast, reliable and kind!!PositiveResponsiveness, Quality, Professionalism, Value

Lola · 11 June 2021

★★★★★ 1/5

Facebook

I was an Ad Hoc guardian for 2 years. If you value your mental health, I implore you not to become one. From the outside it looks good, cheap rent, flexible, no long contracts etc, but as a guardian you have zero tenants rights, this means that they can enter your property and your room whenever they want with no warning. And they will. If you’re in the south of England your “inspector” will be someone named Pete Shawsmith, he has a nasty habit of entering rooms without knocking, or knocking once and not waiting for a response. On two occasions when my girlfriend staying over and was in my unit and I’d already gone to work, Pete had entered the room, my girlfriend had been naked in bed both times, and she had to ask him more than once to leave the room so she could get changed and then leave. His method of “inspecting” seems to be to create an atmosphere of constant tension and instil in guardians the fear that they could be kicked out at any point. I left the guardianship that I was living in a few months ago. During lockdown we in the property as a collective had decided to grow vegetables as food security is obviously a pressing issue during a pandemic. Then Pete Shawsmith came round to inspect the property and completely lost the plot at the fact that we’d be growing vegetables, he marched around the property knocking on everyone’s doors telling them they were all evicted. In the middle of a pandemic, when we were all struggling with our mental health anyway. He claimed it was all over and we were all evicted. He told us we needed to rip up all the vegetables we had grown because we were “wasting water”. Around that time I had been displaying COVID symptoms and had put a sign on my door saying very clearly “self isolating due to displaying symptoms, do not enter” He chose to completely ignore this sign and enter my room, WHILE WE WERE STILL IN NATIONAL LOCKDOWN. He saw the dog I had rescued which had nowhere else to go until we found somewhere for it. He called me at work and told me over the phone in no uncertain terms I was evicted and I had 28 days to leave the property because there was a dog in my unit. Obviously upset I left work, went to the property to get the dog and spoke to Pete Shawsmith, where he again said in no uncertain terms I was evicted, it was out of his hands and the owner of the building had said he wanted me out. I had no idea what I would do, panicked, I had to use my entire life savings and borrow money to find somewhere else to live. A few days later I spoke to one of the managers at Ad Hoc about the situation and she told me that I in fact hadn’t been evicted, Pete Shawsmith had said all of this stuff off his own back and didn’t have the authority to kick me out. It also then turned out when the owner of the building came to visit that he didn’t have a problem with us growing vegetables at all, in fact he actively encouraged it. I write this so that other people can take advantage of my experience so they themselves don’t have to suffer. Ad Hoc could be a great company if Pete Shawsmith wasn’t the inspector, he is doing Ad Hoc a massive disservice with his hideous unprofessionalism. Guardianship attract a certain sort of clientele due to the low cost of the rent, and generally they are more vulnerable to poor mental health, Pete Shawsmith is a dangerous person to have around if you already suffer from anxiety or depression by creating a hostile living environment, he treats the properties like prisons, him being a prison guard and the guardian being a prisoner. While he is still the inspector I cannot recommend that anybody moves into an ad hoc property. I told Ad Hoc all of this over a month ago, it was said they’d look into it, and to this day nothing has been done about it and no further contact made.

Marc · 15 September 2020

★★★★★ 5/5

Trustpilot

Charlie the property manager was so…

Charlie the property manager was so lovely and helpful, he went beyond to support me with the applications and the process. I would definitely recommend this place

Amr · 5 June 2026

★★★★★ 5/5

Google

Great experience with AdHoc. Friendly team, Charlie, Julius and Dean were extremely helpful. Overall easy process. Happy with my new place and excited to move in :)

Basia · 15 July 2023

★★★★★ 5/5

Trustpilot

Daryl is a wonderful person

Daryl is a wonderful person. Accommodating, friendly, and outstanding standing person I have ever seen. 1. He fastening the processes I took in acquiring Ad Hoc property.2. The day I locked my key inside Daryl drove from Newcastle immediately without charging for his time wasted and transportation fair.3. He is such a person that never that will never let his clients down. Daryl is so nice.

Obed · 1 December 2022

★★★★★ 1/5

Trustpilot

Words cannot describe

I never rented with them, just got shown about, but my God that was bad enough, it was part of an old school that had been sectioned off, other parts of the school were still active, the person who showed me around was a maintenance guy who seemed clueless, informed me there had been tension between the school and ad hoc and local community so I should do my best to "keep a low profile and be seen as little as possible" and although there was lots of outside space I should "avoid using it if possible". There were about 6 shared toilets between 12 or more rooms, they were tiny first school children's toilets from when it was a school that had huge gaps inbetween the cubicles, the only sinks were in the toilet areas and there was one old disabled children's shower with a rusted filthy floor to it, I'm talking orange rust mixed with black mould, the kitchen has no appliances or storage space and all I could be told is this would be happening "soon", the maintenance guy told me he HAS to do weekly inspections and that he can't give any warning otherwise it wouldn't be a "proper inspection", I asked him if he knocks and he gloated he always does despite technically not having to, noped out of there hard, wish I took pictures and reported them looking back, saw one of the current tennants on my way out, he confirmed the guy doesn't always knock, sometimes just walks in like he owns the place and acts surprised when you're actually in which made that tennant suspect he was going in there randomly when he wasn't there more than he should, but hey that's what you get if you don't check the small print that says some weird guys can just burst in at any moment for a "random inspection" also gates were locked from 11pm to 7am so if you needed to go in or out at that time which you "weren't really meant to" then you could "just climb the gate" it was a right squat just one that you had to pay for, illegal immigrants luckily aren't allowed to rent with these guys due to documentation issues but I'm sure they will be thankful and end up in a much nicer slum.

Tokey · 2 July 2020

★★★★★ 5/5

Trustpilot

A big thank you to Daryl and Lauren for…

A big thank you to Daryl and Lauren for helping me through my journey of moving into my new location. Daryl, thank you so much for your support in sorting out issues.

GBO · 13 December 2024

★★★★★ 4/5

Trustpilot

Thank you Hasnat!

Hasnat was a great help and settled any nerves I had. He had constant communication and made sure he was always reachable if there were any concerns. Any issues there were, e.g my tap issue, he was more than ready to find a solution. Always remained professional and checked the property with me to make sure everything was working as it should. Made the transition transparent and to the point. Thank you!

DJ · 27 January 2022

★★★★★ 5/5

Trustpilot

Fantastic staff experience

Rebekah does an amazing job of managing the property and keeping residents happy and heard, problems are always addressed as quickly as possible and the communication is clear and kind. As a queer person it can be stressful finding properties and the no-questions-asked acceptance towards my presentation has made me feel extremely safe and comfortable with Ad-Hoc. By far the best property manager I have ever had. :)

Leda · 23 April 2025

★★★★★ 5/5

Trustpilot

Excellent

The whole experience has so far been easy, fast and enjoyable, something I haven’t experienced before as usually moving is a pain! Trina is a star and has made me feel really welcome, and has been there to help with anything I need or answer any questions. She is super efficient and has made this experience a great one.

Tilly · 21 April 2023

★★★★★ 5/5

Google

Steven came over for maintenence job helped with the problem and helped save money on my electric. Very grateful 5 stars thank you

Emma · 11 June 2026

★★★★★ 5/5

Trustpilot

Extremely helpful throughout…

Hasnat was extremely helpful throughout the whole process. He made finding a new place a stress free and smooth process. He helped me and my friend secure a beautiful home was professional patient and very helpful and answered all my questions about the accommodation and the local area. I am very happy with the experience and would highly recommend. I am looking forward to settling into my new place. Thank for your help!

Francesca · 14 June 2021

★★★★★ 5/5

Google

My name is Ebrima Gibba one of your tenant I would like to thanks Hasnat of Ad hoc for the good job and the professional way you help me. He is a very nice guy and patient. Thank you very muchPositiveProfessionalism

Ebrima · 11 June 2021

★★★★★ 1/5

Trustpilot

Not for the faint hearted

The biggest issue with ad hoc properties is the lack of even a basic standard of living. The properties are substandard with very basic, often grubby rooms, kitchen and bathrooms. The very poor standard of living at these properties genuinely wouldn't be acceptable for a homeless shelter but appears to be legal in this housing scheme. I know some guardianship properties are better than others however the few I have seen are not the sort of places 99% of the population would ever stay through choice. The scheme boasts this basic living is basic because it is 'affordable', however this is only in comparison to the skyrocket prices of housing/ private rent which is out of reach for the high majority of (even full time like myself) working folk who simply cannot afford ‘’normal housing. It is most definitely NOT affordable in comparison to social housing rent and the average mortgaged property (who in addition doesn't have to share any of their facilities such as a kitchen and bathroom with strangers). Ad hoc state that they are entitled to perform inspections of private rooms at any point without notice which I feel is unnecessarily invasive and surely an infringement of basic human rights. Again this is justified as the guardians are licensees and not tenants.Basic safety and maintenance is also a problem, issues with unsafe electrics, no hot water, no access to mains i.e. fuse boxes, not enough shower/ washing facilities for number of residents. I feel the scheme of property guardianship in principle is a very good idea and it’s a shame its not a better quality.

Crispy · 20 September 2022

★★★★★ 1/5

Trustpilot

I recently viewed one room in an Ad Hoc…

I recently viewed one room in an Ad Hoc property in Stockport, near Manchester. The room was an absolute dump with wallpaper ripped, no carpet, and they didn't even sweep the floor that was full of rubbish, but it was only £200 to rent, so I thought I can make this room habitable and live in it to avoid high rent costs. I work as a contractor in Stockport which is about 4 hours drive from home for me. It is impossible to commute and the cheapest bed and breakfast in Stockport is £40 a night .I paid the £100 for background checks and after that I read these reviews and changed my mind. Another thing that made me change my mind is a warning about pest control at the entrance of the property.Before signing anything about the online background check, I called Ad- Hoc and asked them to refund my £100 and explained that I didn't even start background check procedure. Their reply was that after escalation to the superiors, they are not refunding my money and they said, it is because the room was already booked for me which is a pack of lies in disguise. I call what they did to me the real name (theft).However, I am glad I limited the damage and only lost £100, it could have been the £100 and the £300 deposit as well as being with some violent and psycho lodgers, and it could have been the loss of my life or my limbs. I had a sneak preview about property guardianship with AD-Hoc for £100. "We live and learn"

Slimane · 23 October 2018