Trusted Agent profile · Angel
★★★★★
775 reviews across 3 platforms
Unit 20 & 21, Gate, City Road, Angel, EC1V 2PT
Part of Ad Hoc Property Management Ltd, see every office.
Ad Hoc Property Management Ltd's office in Angel, at Unit 20 & 21, is rated 4.4 out of 5 across 775 reviews on three platforms, including 162 Google reviews rated 4.1.
162
Reviews on Google
This office
58
Reviews on Facebook
Business-wide
555
Reviews on Trustpilot
Business-wide
Every review we hold for the Angel office, from every platform, shown as written. First names only.
5/5
TrustpilotMany thanks to Federica who guided me…
Many thanks to Federica who guided me through the onboarding process. She answered all of my questions expertly and gave me accurate advice regarding my existing tenancy.Thanks again Fed you've made it very stress free experience.
5/5
TrustpilotMy experience with moving in was…
My experience with moving in was amazing. I’m so so grateful for the help I got. Daryl was so helpful and consistent. He made sure I knew everything I needed to know before moving in. 5 stars 🌟
5/5
TrustpilotLauren was really helpful
Lauren was really helpful, kind, friendly and very polite. She made my moving in a lot easier and gave me all the information I needed. She deserves a raise.
5/5
TrustpilotAd Hoc helped us find affordable…
Ad Hoc helped us find affordable accommodation in a perfect location during a stressful time. Claire was especially helpful in walking us through the process of becoming guardians. This is our first experience with Ad Hoc, but we have friends who have had positive experiences with Ad Hoc, which reassured our decision to trust this company.
5/5
TrustpilotThumbs-up
Myself and my partner recently moved into a wonderfull Ad Hoc property.Federica was extremely helpful, available, patient and professional.Ad Hoc have helped us take the next step in our journey and we definitely give them the thumbs-up.
2/5
TrustpilotThey implied that I had sanctions…
They implied that I had sanctions against my name and after disputing these after receiving legal advice I found that their system had got it wrong and that I was wrongly reported to the OFSI when they run their reference checks.
5/5
TrustpilotFederica was so lovely when I came for…
Federica was so lovely when I came for viewing and also handling the key to me.she made me feel at home and she makes sure you understand everything before she proceeds.Federica deserves this five star🥳❤️
1/5
TrustpilotI bet some of the 5* star reviews are from staff
I was looking at at Trust Pilot reviews for Adhoc since late last year and the stars were 1 star and Adhoc hadn't been claimed/verified this page yet. It was lower than Global Guardians and VPS. I was disappointed because Adhoc advertises on spare room and they had a place I was very interested in but the reviews were so bad, I didn't message them instead I kept coming onto this site, hoping other people had a more positive experience with them. I had to stop looking for a place in London because of family issues in December, when things settled I go back in late March to see so many positive 5* reviews. I am glad but upon reading them, it's very obvious that it's not just Guardians talking, it's staff as well. The language used is clearly professionals; you move into a Guardianship and speak nothing of the room, heating, building, other tenants etc but write a whole paragraph of how great the staff is? You mention time and time again how supportive the staff were when really they are not going to be calling you, you contact them if there is a problem, the payment is direct debit, they do unexpected visits - that's all. It's very very difficult to get people who have had a positive experience with a company/ service to give a positive review even if you email the link or offer a positive incentive like raffle, people will often complain or warn of a bad experience than a good one, so it can be argued that Adhoc really stressed to Guardians who had recently moved in and had no prior issue with them the importance of a review, which made the Guardian think yes, let me spend my free time writing a review. Unfortunately, for Adhoc it doesn't explain the numbers how can a 1 star company in October 2020 right through to December jump to over 4 stars in late March? That's very quick. Oh and I noticed something else, AdHoc claimed this page as their business in Jan 2021. When they were 1 star in December they were not verified. Do not trust this company.
Hi Zsa. Was disappointed to read your review, quite alot of negatives and alot of very unfair and certainly untrue comments. You suggest we are we are doing things underhand which to be honest is pretty out of order and to say these things on a public forum is wrong of you, therefore I would kindly request that you remove those comments. These are genuine reviews from genuine customers. To anyone reading this comment, I would encourage you to contact us and see for yourself we are and what we do.
5/5
GoogleCharlie, the agent, was very helpful, always on time and professional.
Thank you for your message. We are pleased to hear that your experience was positive and that everything was handled in a timely and professional way. Kind regards, The Ad Hoc Team
5/5
Trustpilotthank you Hasnat
Coming from another guardian experience where verbal agreements caused problems with bills and deposit I was pleased to see the procedure Ad Hoc uses for introducing new guardians is clear and digitally traceable. Hasnat was smart and did help me speeding up the process of my relocation. I had to change ongoing arrangements and he always responded promptly to my requests. Many thanks
5/5
TrustpilotExcellent
Excellent, reliable and great support.
5/5
TrustpilotAD HOC , I just cannot fault them. Efficient & Purposeful.
AD HOC is the best property management company I have ever used since this Millenium. The checks were thorough, professional and courteous. Calls I received were courteous And the place I lodged was exactly what I needed. But what really stood out was the professionalism & politeness of Martin D. Fair & direct. The toilet cracked and started leaking in 12 hrs from reporting to him a new one was fitted. Their staff were polite all theough The all inclusive fee for lease was reasonable but not extortionate. I got my deposit back & intact no problem . Martin D. is an asset to his employer & does sincere credit to his firm. If you need accomodation and hoc is the place reasonably priced , usefull & efficient. -Nigel West Yorkshire.
5/5
GoogleCharlie was amaaazing best agent ever. Keep up the amazing work!!!
Thanks for review and taking the time to appreciate our staff as we do Ad Hoc
5/5
TrustpilotIn my search for a cost effective and…
In my search for a cost effective and temporal accommodation in the Southwest of England, I found the company (AdHoc) online and after filling the contact form I received a call from Federica (Feda). Indeed she was God sent. Aside from making the paperwork process extremely straightforward, she also did a close follow-up to ensure all my credit and reference checks were completed within record time (barely a week). I've moved in, and that nagging accommodation stress is totally gone. Thanks to AdHoc and their superstar staff Feda.
5/5
TrustpilotFantastic experience!
Fantastic experience!I have dealt with Hulya from London branch and she has done all the process for me from the viewing all the way to the complete stage of check in.She was amazing in terms of efficiency and customer service, very hard to find like that this days unfortunately. Very professional business lady who knows all the tricks in her business.Absolutely fantastic!
5/5
TrustpilotLovely Rooms
The process of getting a room was smooth, and in less than two weeks they secured me a room which made things easier, being close to mywork place and at most budget friendly.
5/5
TrustpilotGuardianship adhock
Im new ad hoc, i have been looked after realy well and with total professionalism. Iv been treated like an individual with my own need met especially in this difficult time to move juring this current climate. Communication has been constant and I'm really enjoying m and y stay. Feeling really happy in my new space. Would absolutely recommend. Hasnat has been especially helpful
5/5
TrustpilotGreat company
Excellent company with clear communication at every step. The staff were incredibly helpful, especially Martin, who ensured everything went as smoothly as possible.
1/5
FacebookNot happy at all. I spent over £10,000 on a property over 3 years and there is now more people in the property than they have ever had and the property is in a higher standard than it ever has been. Dishonest and had it all thrown back in my face because they sided with another guardian talking behind my back causing problems. The place is a dump and infested with rats. The guardian that caused me problems was seeing internet dates during national lock down and bringing them back to the property. I caught covid-19 and three of us had to self isolate. He went out of his way to try and cause as much trouble with AdHoc with me as he could because he couldn’t go out. Half way through self isolation he tried to leave the house twice and the police were called twice where he was told he was not allowed to leave the property by law. The nhs also had to repeatedly call him and say the same thing as the police. The guy said I assaulted him when I went to stop him getting in his car otherwise he would have driven off. So AdHoc gave me notice to move. Whilst we are in the middle of the strictest national lock down and I’m a key worker working for the nhs. They never once questioned him asking him why he was trying to leave the house in his car breaking the law. Disgusting people. Never ever again will I ever trust them. Take them for what they are and don’t spend any money on the property because they don’t really appreciate it. I would never recommend investing long term with them. You are better off house sharing. The cost is the same, you are far more secure and you will be living in a much nicer property and you can pick who you live with. With AdHoc you don’t get a choice and they don’t care. Absolute horrors for human beings
You sound like a 👃 problem causing Karen, that plays the hard done by card when people realise you are the trouble maker 🤣🤣🤣 get a better hobby
5/5
TrustpilotMany thanks to Rececca Fulford of the…
Many thanks to Rececca Fulford of the Cambridge office for making the stay in Cheshama smooth and pleasant experience. Where difficulties arose with the property these were sorted out and the clear and open communication and common sense was very welcome. Much appreciated.
2/5
TrustpilotHello Adhoc
Hello Adhoc . Why do you lots love when an individual come online to report and complain about an issue that’s when you think its best to respond. I ain’t going to be negative on here but want you to kindly respond to my emails i have been sending and sent to your complaints team ( before you type that on here, done that already) . I don’t pick up money from the floor, it’s my hard work and that’s why every fiver must be accounted for so please be civil and respond accordingly. You lot need to use the same energy you’re quick to contact a ‘lead’ to make payment when they need you lot to do the needful! And don’t think of flagging up or hiding this comment to keep your reviews looking green because y’all know what I’m talking about but , oi i’ll act civil here and respect your business (for now) so you can respect my money and act accordingly.
5/5
TrustpilotBeyond expectation: A tenant's Delight with Ad Hoc Property.
I wanted to take a moment to express my sincere gratitude to Federica for the seamless move-in experience. The entire process, from viewing the property to signing the lease, was efficient and professional.I'm particularly impressed with Ad Hoc property's commitment to tenant satisfaction. The prompt responses to my inquiries and the helpful attitude of your team members have made a significant difference.Thank you for everything.
4/5
TrustpilotNice staff and helpful
5/5
TrustpilotCharlie has been amazing couldn’t have…
Charlie has been amazing couldn’t have made this transition easier always there to answer any questions honestly I thank him very much and look forward to working with this company more!
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