Every review we hold for the Angel office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat team - highly recommended!
So far everything has been great! Lois has been fantastic- quick and helpful over emails and phone calls while I was registering, referencing and moving in. Lee showed me around and checked me in, answering all my questions easily and made me feel at ease and welcome. Rob came round for the inspection and it is clear there is a lovely set of people here both in the staff and other occupants in the building. Everyone I've spoken to have been so friendly and well informed. It's so quick and easy to get things fixed - when I moved in the radiators needed bleeding, and a tap was dripping and they were all fixed very quickly after 1 email to report them. This has been my best experience of moving into accommodation in over 15 years of renting.
India · 21 March 2023
★★★★★ 1/5
GoogleVery rude! A person called Charlie who works here is extremely rude and treats you with total disrespect. His behaviour is as if he’s the gods and we should never ask him a question, never lets us speak. I’ve had a very bad experience, never going back to them and suggest you all to not trust the positive reviews.
So firstly this guy comes to the viewing 10 mins late and rush the viewing. I told him clearly that it would be me and husband living in the property, I’ll be flying next week for 4 weeks and my husband would be searching for a job when he comes back.
He said he won’t be able to have the contract on my husband’s name unless he sees him in person but will be able to go forward with mine. He also said if my husband had savings for 3 months rent, then he can give him a contract after seeing him. All this made sense.
He calls me in the evening asking for the 16 digit card number, which is extremely unsafe. I asked him for a bank account and he goes “I can’t change the process for you, if you don’t want it, then I can find someone else”. I said I’ll double check with the banks and call you back. Called him back in 15 mins and he won’t pick up or message.
I tried calling him till the day of my flight, he didn’t pick up, so I called in the office on the day of the flight, told a lady that I’ll be travelling today, I’m not sure how to pay the deposit. Guess what, she sends me a BANK ACCOUNT detail for transferring. Why didn’t he send me this earlier when I asked?
I called Charlie outside UK to double check if I can pay the deposit. He goes I can’t do it now because you’re out of the country. I told him that I’ve clearly told you that this will be scenario and I even spoke with one of the staff. He literally goes “I can’t be having babe talks with you. I’m not going forward with you.”. That’s literally super harsh for asking why aren’t you guys keeping up your words?! It’s good for me to not go with you guys! I literally cried when I said what happened to your staff.
Genuinely, you guys need to give this guy Charlie some customer service training. He’s not the only busy person around and he literally need to stop behaving like he’s god and everyone must listen to what he says!
Kavya · 10 April 2024
Agent replied · 9 June 2024
Hi Kavya
We’re truly sorry to hear about your experience and appreciate you taking the time to provide feedback. We are committed to ensuring all our customers receive respectful and professional service. To better understand your situation, could you please reach out to us with more details at complaints@adhocproperty.co.uk? We’re here to help and want to ensure that all your issues are resolved satisfactorily. Thank you.
Best regards,
Ad Hoc
★★★★★ 5/5
FacebookBecame a guardian for the first time 4 weeks ago and must admit I’d really recommend it. Made new friends in my house share and really enjoying the experience . Rob and Lois made things really easy from the application to sorting out the moving in and sorting any issues , so far so good . Can’t recommend being an Ad Hoc guardian enough . Rob The team from Liverpool are brilliant 😃😃
Kathy · 18 September 2023
★★★★★ 4/5
TrustpilotI had an excellent experience with the…
I had an excellent experience with the staff and the company as a whole.
Noela · 10 May 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are pleased to hear you had such a positive experience with both the team and the company overall.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotGreat Experience
My experience was made great due to the fact that Martin Doyle is an excellent Guardian Recruiter for Adhoc. He is friendly and efficient with getting appointments and viewings organised. He is approachable and easy to talk to both in person and on the phone, as well as via email. He also responds to emails and messages at the nearest convenience. Martin has taken the time to address all of my concerns as a new guardian. I am very pleased to have made his acquaintance.Kind regards Zakaria Makuyi
Zak · 8 February 2023
★★★★★ 5/5
TrustpilotTrina (Bristol branch) was always very…
Trina (Bristol branch) was always very helpful and quick to respond.
Octavian · 27 May 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear Trina was helpful and responsive throughout your experience.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotThey are very good at communicating and…
They are very good at communicating and are well-organised. And never be disappointed
AYOADE · 12 May 2026
Agent replied · 8 June 2026
Thank you for your kind words. We are glad to hear you have found the team organised and easy to communicate with.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotGood communication
Good communication, good properties and very friendly and welcoming
Fortunate · 6 June 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are pleased to hear you found the communication clear and the team friendly and welcoming. It's great to know you are happy with the properties as well.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotReally positive experience
Really clear communication from start and ongoing, super easy to move in, and well supported throughout. Property is well maintained.
T · 13 March 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear the process was clear and easy from the start and that you felt supported after moving in. It is also good to know you are happy with the condition of the property.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotI have a g8 experience living in…
I have a g8 experience living in Axbridge,my manager is Federica and she is very professional have relocated me upstairs after i had an issue with a guardian ,i always recomend to new people to be part of the family !!!
Fabio · 2 June 2026
★★★★★ 5/5
TrustpilotGreat property, Fantastic Management!
Its been a lovely experience living at a couple of AdHoc properties in Durham and Newcastle since 2018 till now thanks to Nikki and Darryl. The rooms are very good value for money, nice and warm, and helped me save a lot towards getting a house with my partner. Very importantly, the people you share the property with are extensively verified and checked with complete work, previous landlord and character references, to ensure that everyone feels safe. Nikki and Darryl are both fantastic to communicate with, and respond to any issue in a timely fashion. They have been very helpful and accomodating of my unique needs and circumstance. I highly recommend living in an AdHoc managed property to friends and anyone in need of an affordable place to stay.
Kevin · 8 November 2022
★★★★★ 5/5
TrustpilotI have had good experience with Ad Hoc
Charlie was very helpful today and took time to answer all my questions and requests. I have had very good experience with Ad Hoc before and now I'm returning back to them. Thank you for a nice service!
Signe · 25 March 2025
★★★★★ 5/5
GoogleI had an amazing customer experience as a Guardian with Charlie Ad Hoc Property. He’s very helpful and excellent communication throughout the process. Professional and outstanding service with respect to you as a Guardian. Thank you Charlie
Patricia · 13 September 2023
Agent replied · 10 June 2024
Thank you Patricia for taking the time to leave a review, Welcome to Ad Hoc and enjoy your new home.
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. The team was very helpful, professional, and responsive. I really appreciate their support and would definitely recommend them.
Mohammed · 13 September 2026
★★★★★ 5/5
TrustpilotThe service rendered by the staff …
The service rendered by the staff members was swift commendable
Customer · 9 May 2026
Agent replied · 25 December 2025
Thank you for your feedback. We are glad to hear the support provided by the team was prompt and appreciated.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotThe apartment is clean and tidy and also Ad hoc staffs are good people
The apartment is clean and tidy.
Moshood · 31 May 2026
Agent replied · 8 June 2026
Thank you for your kind feedback. We are glad to hear you are happy with the apartment and have had a positive experience with the team. It is great to know Julius has been supportive and helpful whenever needed.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotReally happy with my experience
Really happy with my experience. The service was excellent, everyone was friendly and helpful, and everything was handled quickly and professionally. I would definitely recommend this company. ⭐⭐⭐⭐⭐
Constance · 7 August 2026
★★★★★ 5/5
TrustpilotDaryls kind professional service
Daryl was so kind and professional . At every step of the process , from application to signing up as an Ad-hoc Guardian tenant , Daryl was there to help me navigate my way through formalities to a successful conclusion. It was a great experience an I will use Ad-hoc again in the future and recommend Daryl to friends and family. Thanks again Daryl . T Ridley
Mackem123 · 14 September 2023
★★★★★ 5/5
TrustpilotGreat Charlie
Charlie, Charlie, Charlie, great guy! Very professional and straightforward.
Innocentia · 1 May 2026
Agent replied · 8 June 2026
Thank you for your kind feedback. We are glad to hear Charlie made such a positive impression and that the process felt clear and professional.
Kind regards,
The Ad Hoc Team
★★★★★ 1/5
TrustpilotRent was raised twise in a six months.
I've been in the guardianship for over 8 years, and I've never seen rent rise so often.
Olena · 20 February 2026
Agent replied · 8 June 2026
Thank you for your feedback and for being with us for such a long time. We understand that changes in fees can be concerning and appreciate you sharing your thoughts.
If you would like to discuss this further, please feel free to contact us at complaints@adhocproperty.co.uk
and we can look into the matter in more detail.
Kind regards,
The Ad Hoc Team
★★★★★ 2/5
Trustpilot3 meets of over 1h late each WRONG KEYS = one week without access to my room
The agent from Ad Hoc arranged to meet me on three separate occasions, and on each occasion he was more than one hour late.
Helios · 11 August 2026
★★★★★ 5/5
TrustpilotExcellent service from Adhoc!
My experience of being a guardian with Adhoc has been very positive and enjoyable.Also financially, a huge benefit. Saved lots of money! I have stayed in 2 properties for a total of approximately two and a half years. Building is safe clean and well maintained.Ither guardians are friendly and respectful. Trina Lewis has been my first point of contact and manager for the buildings. She has been very helpful and approachable. Keeping myself( and the other guardians) updated and informed of anything pertaining to the guardians, new guardians welcomes etc, and building. Would not hesitate to use again and would certainly recommend. Excellent!
Jayne · 14 January 2022
★★★★★ 1/5
TrustpilotI’ve just witnessed one of these morons…
I’ve just witnessed one of these morons speeding through Northolt towards Harrow at 50+MPH in a twenty zone. Dark blue hatchback, Adhoc Property in red sign writing, approximately 15:30. All those kids travelling home from school as well at this time. You brain dead idiot!!!
Consumer · 6 March 2026
★★★★★ 5/5
TrustpilotWhat an amazing company I could not…
What an amazing company I could not rate them more for helping out all my specific needs.
Liv · 30 January 2026
Agent replied · 8 June 2026
Thank you for your kind feedback. We are glad to hear that your needs were supported and that the experience has been a positive one. It is great to know Daryl has been helpful, attentive, and supportive throughout.
Kind regards,
The Ad Hoc Team
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