Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleFine website, works OK and when writing to property management, its quick to get back to me. Main issue is that the list of offices you can call is annoying and not clear
Matthew · 17 June 2021
Agent replied · 16 June 2024
Dear Matthew,
We are sorry that you were confused by our multiple branch telephone numbers. We try our best to make this as easy to follow as possible.
I am happy to see, though, that you have enjoyed the online service and would recommend that you continue to approach us in this format as this is the best and quickest way to get repairs and faults tended to.
We appreciate your feedback and will work on improving this in future.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleVery professional and proactive team. We had a smooth experience purchasing our new home recently.
Shamim · 17 June 2023
Agent replied · 16 June 2024
Dear Shamim,
I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleMet Tom at a viewing today. Excellent knowledge of the area and really helpful
Riley · 17 June 2023
Agent replied · 16 June 2024
Dear Customer,
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Tom, at our Altrincham branch.
We really appreciate your kind words.
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleUsed these guys for years , last year or so service fallen off a cliff , no service , the only thing they seem to get every month is the fees , don’t return calls , appalling , save yourself the stress and move on .
Alan · 17 June 2023
★★★★★ 5/5
GoogleClaire and Emily especially went out of there way to make sure our experience was substantial and all the complications were sorted in time.PositiveQuality
Christopher · 17 June 2022
Agent replied · 16 June 2024
Hi Christopher
Thanks for leaving us a great review, we really appreciate it!
Kind regards
Customer Care Team
★★★★★ 1/5
GoogleThis company exemplifies the need for more regulation and oversight of estate agents.
Kate · 17 June 2023
Agent replied · 16 June 2024
Dear Kate,
Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.
Kind Regards
Customer Care Team
★★★★★ 5/5
GoogleMet Tom at a viewing today. Excellent knowledge and lovely to speak with.
Sondy · 17 June 2023
Agent replied · 16 June 2024
Dear Sondy,
Thank you for taking time to leave Thornley Groves a five star review, highlighting the excellent service you received from Tom.
We really appreciate your kind words!
Kind regards,
Customer Care Team
★★★★★ 1/5
GoogleNot a happy experience dealing with this lot and thankfully I won't need to speak with them again. Less said the better.
Chelle · 17 June 2022
Agent replied · 16 June 2024
Dear Chelle,
Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.
Kind Regards
Customer Care Team
★★★★★ 5/5
GoogleDespite the reviews below which did initially cause concern. I have had nothing but an excellent experience from start to finish in letting a property with Thornley Groves. Would 100% reccomend.
Matthew · 17 June 2020
Agent replied · 16 June 2024
Dear Matthew,
We are so thankful for your kind words.
We are continuously working hard to improve our services so hopefully, overtime, the reviews below will turn into a majority of good reviews in future.
Thanks again for taking the time to review us.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleFrom start to finished my experience of TG has been very stress free.
The Team work very well together, are professional and patient whilst remaining warm and friendly.
I am a very satisfied Landlady.
Thank you.
Julie · 18 June 2017
Agent replied · 16 June 2024
Hi Julie
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleA great attentive team over the past 2.5 years. Fuss free agency who do what they say they will. Kate, Scott and Claire have been most helpful in my interactions with the agency. High recommend.
Joe · 18 June 2017
Agent replied · 16 June 2024
Hi Joe
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHad a great viewing with Ryan today, very informative!
Carmen · 17 June 2023
Agent replied · 16 June 2024
Dear Carmen,
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review.
Thank you for the great review mentioning the excellent service you have received from Ryan, in the Altrincham Office! We really appreciate it!
Kind regards,
Customer Care Team
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThe team is very professional and friendly.
Ryan · 17 June 2023
Agent replied · 16 June 2024
Dear Ryan,
I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleGreat service and help from lovely Colette
Teddy · 17 June 2023
Agent replied · 16 June 2024
Dear Teddy,
Thank you for leaving such a kind review for Colette in our Altrincham sales branch, it is lovely to hear she provided you with such a great service.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleAll very professional and have made this process simple and stress free! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Laura · 17 June 2022
Agent replied · 16 June 2024
Hi Laura,
Thank you for taking the time to leave our Altrincham office a 5* review for the service you have received.
Kind Regards
Customer Care Team
★★★★★ 5/5
GoogleThey were very quick to find me a new tennant at a great rent...very happyPositiveProfessionalism, Value
Mia · 17 June 2022
Agent replied · 16 June 2024
Dear Mia
Thank you leaving us a review! We appreciate your feedback.
Kind Regards
Customer Care Team
★★★★★ 5/5
Googlevery supportive and friendly
Julie · 17 June 2023
Agent replied · 16 June 2024
Dear Julie,
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service from Gemma who is very professional and made my whole experience stress free! Would definitely recommend this agency.
Kate · 17 June 2021
Agent replied · 16 June 2024
Hi Kate
Thanks for the 5 star rating, it's really appreciated!
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleBoth Colette and Ryan from the Altrincham office are being wonderful cant complain
Stuart · 17 June 2022
Agent replied · 16 June 2024
Thanks for leaving us a great review, we really appreciate it!
Kind regards
Customer Care Team
★★★★★ 4/5
GooglePeople at thornelvgroves are professional and responsible for the salePositiveResponsiveness, Professionalism
Vijay · 17 June 2022
Agent replied · 16 June 2024
Hi Vijay
Thanks for leaving us a great 4 star rating, we really appreciate it!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleQuality properties from a quality company from real quality staff
S · 17 June 2022
Agent replied · 16 June 2024
Dear S D
Thank you for taking the time to leave us a 5* review.
Kind Regards,
Customer Care Team
★★★★★ 5/5
GoogleProfessional, nice and efficient❤ Special thanjs to Ms. Claire❣
Bonnie · 17 June 2022
Agent replied · 16 June 2024
Hi Bonnie,
Thank you for taking the time to leave us a 5* review, we will make sure your review is shared with Claire.
Kind Regards
Customer Care Team
★★★★★ 5/5
Googlehelp us a lot in selling our home in altrincham. I would highly reccomend this estate agent say hello to Michael if you see him.
Garry · 19 June 2014
Agent replied · 16 June 2024
Hi Garry
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it!
Kind regards
Customer Care Team
★★★★★ 1/5
Googlethe manager is very judgmental and discriminatory to the customer, very unhelpful, if you want to waste your time then try them
Ali · 18 June 2018
Agent replied · 16 June 2024
Hi Ali
We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us.
Kind regards
Customer Care Team
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