Thornley Groves Altrincham reviews

Hi Sujata Thanks for leaving us a great 5 star rating, we really appreciate it! Kind regards Customer Care Team

Dear Sandhya, We are sorry that you felt the need to leave us a 1 star review. As you have left no commentary, we are unable to see what went wrong and correct it for you. If you would like to give some more feedback then please do contact your Property Manager, so that they can improve on the services being provided. Kind regards, Customer Care Team

Dear Russell, We are disappointed to see that you have only rated us 2 stars. You have not left any comment regarding why such a low rating so it is difficult for me to to understand exactly how we can change your mind. If you would like to give further feedback, I would contact your Property Manager, who I am sure will be happy to help. Kind regards, Customer Care Team

Dear Amanda, Thank you for your 5 star rating! We really appreciate the time you have taken out of your busy day to leave us a rating. Kind Regards, Customer Care Team

Hi Zoe We're sorry to hear you think our service is only worth 1 star. To investigate further we would require more information, so you can either contact your Property Manager, or send us an email to complaints@thornleygroves.co.uk. We always welcome feedback and the opportunity to improve our services. Kind regards Customer Care Team

Dear YC Lee, We are sorry to see that you have only rated our service 1 star out of 5 stars. It is always disappointing to receive such ratings, even more so as you have not left any feedback on what we could have done to improve the service. If you would like to provide your feedback, then please do not hesitate to contact our Property Management Department, who will be happy to try turn your negative perception of the Company into a positive one. Kind regards, Customer Care Team

Dear Kayce, We are sorry to see that you have only rated our service 2 star out of 5 stars. It is always disappointing to receive such ratings, even more so as you have not left any feedback on what we could have done to improve the service. If you would like to provide your feedback, then please get in touch with your contact at the Altrincham office, who will be happy to try turn your negative perception of the Company into a positive one. Kind regards Customer Care Team

Hi Jeff Thanks for the great rating, we really appreciate it! Kind regards Customer Care Team

Hi James Thanks for the great rating, we really appreciate it! Kind regards Customer Care Team

Hi Afrika Thanks for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team

Hi Jamie Thank for your taking the time to rate us 5 stars, it's greatly appreciated! Kind regards Customer Care Team

Hi Madeleine Thank you so much for taking the time to review us 5 stars, that's great! Kind regards Customer Care Team

Hi Danny Thanks for the great rating! We really appreciate it! Kind regards Customer Care Team

Dear Luke, We are sorry to hear that you have only rated us 1 star. As you have not left any feedback it is difficult for me to comment further in regards to the service you might have received and how we could have improved it. If you wish to give us any feedback then feel free to contact your Property Manager who will be happy to help you, and hopefully change your mind. Kind Regards, Customer Care Team

Hi Myo We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 2 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team

Dear Moshin Tariq, Thank you for reviewing us however we are slightly disappointed that you only awarded us 3 stars. Unfortunately, as you have not provided us with any specific feedback it is difficult to know exactly what we could have done to get those 5 stars. If you would like to give more information to us on how we could have improved the service then feel free to contact us, we will be sure to investigate your issues in more detail. Kind regards, Customer Care Team

Dear Michael, Thank you for your 5 star rating. We really appreciate the time you took to leave us a review. Kind Regards, Customer Care Team

Dear Mithilesh, Thank you for taking the time to rate Thornley Groves. We really thank you for the 5 star rating and hope it will help others make the right decision in regards to what Agent to use. Kind Regards, Customer Care Team

Dear Stewart, Thank you for rating us so highly. We appreciate the time you have taken to leave us a great review. Kind Regards, Customer Care Team

Dear Leopald, We are sorry to see that you have only rated Thornley Groves 1 star. You have not detailed why you have given us such a low rating so I cannot comment further on what happened or use your feedback to improve our services in the future. If you wish to give us some feedback and the opportunity to put this right, then please contact your Property Manager who I am sure will be happy to turn this 1 start into a 5 stars in no time. Thanks, Customer Care Team

Dear Nickoo, We are sorry that you felt our service was only worth 1 star. You have not given any further feedback and so we are unsure what we could have done to improve on the service. If in the future you would like to give feedback, then please contact us directly and we can see what we can do to help. Kind Regards, Customer Care Team

Dear Lubica, We are sorry that you felt you could only rate our service as 1 star. You did not leave any specific comments or feedback so it is difficult to decipher exactly how this came to be. If you could like to give us a chance to change your mind, please feel free to email our Customer Care Team on complaints@thornleygroves.co.uk We are sure we can change things around. Thanks for taking the time to review us. Kind Regards, Customer Care Team

Dear Pete We are sorry that you felt our service was only worth 2 stars. You have not given any further feedback and so we are unsure what we could have done to improve on the service. If in the future you would like to give feedback, then please contact us directly and we can see what we can do to help. Kind Regards, Customer Care Team

Dear Jake, Thank you for taking the time to give us a review! We are so happy to hear our service was worth 5 stars! Kind Regards, Customer Care Team