Thornley Groves reviews

★★★★★ 5/5

Google

I had a very positive experience with Amina Mirza at Thornley Groves during my tenancy process. Amina was professional, approachable, and extremely helpful throughout. When I raised concerns about the proposed rent increase, she listened carefully and took the time to review the situation rather than simply dismissing it. Thanks to her support and willingness to help find a fair outcome, we were able to reach a reasonable agreement that worked for both sides. Her communication was clear, prompt, and respectful the whole time, which made the process much less stressful. It’s rare to find someone who genuinely takes the time to help tenants and handle matters with such professionalism. I truly appreciate the effort Amina Mirza put into resolving the issue and would highly recommend her for her excellent service and dedication.

Harish · 19 March 2026

★★★★★ 5/5

Google

I recently moved back to the UK and initially rented through another agency, who moved me into a damp, mouldy property, it was nothing short of a nightmare. After that experience, I contacted Thornley Groves in Altrincham and dealt with Rebecca and Antonia, and the difference was incomparable. Thornley Groves quickly found me a beautiful property on the same road, in stunning condition, which I was able to move into straight away. Rebecca and Antonia were friendly, professional, and incredibly efficient, doing everything they could to make the process fast, smooth, and completely stress-free. They clearly care about standards and they were genuinely lovely people to deal with ..exactly what you need during what can be a very stressful time. Thank you so much to Thornley Groves. I would highly recommend this agency to anyone in the Hale/Altrincham area.

Olivia · 16 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Thornley Groves (Altrincham) during the sale of my property, and I cannot speak highly enough of the experience, particularly thanks to Colette Raftery and Lucy Blackburn, who was truly exceptional throughout the entire process. From start to finish, Lucy was incredibly efficient and proactive. She consistently followed up with both the solicitors and the buyer, ensuring that everything progressed as smoothly as possible. Exceeded all my expectations with her professionalism, communication, and genuine care. I felt fully supported and confident knowing that Lucy was handling everything with such diligence. Thank you, Lucy,Colette, and the entire team at Thornley Groves, you’ve been absolutely fantastic. I would highly recommend your services to anyone looking for a trustworthy and efficient estate agent!

Venkata · 4 October 2025

★★★★★ 1/5

Google

Absolutely terrible service in my opinion . An electrical fault potentially dangerous left for 9 days . They provide a quote which is saying they've got a quote but it's only a call out quote. They've not even gone to the job. Every time there's a job that needs attending to my experience is that the whole team is very slow to respond; I always have to have the issue escalated and there's no quick turnaround and yet they seem to think they've managed my property and charge me for a service which I'm totally unhappy with. I've wanted to leave Thornley Groves for well over two years and they tell me I can't. I'm so unhappy with them and upset with their, in my opinion neglectful manner and get passed to all these different people who try to smooth things over but don't get things sorted. Sick and tired of them and they cause me so much distress. I'm also concerned re the fact that they can leave an electrical issue 9 days. No trust or respect for them regarding this and its potentially dangerous for tenants. They are. In my opinion a very shoddy team who always try to get put of situations which they should be accountable for. I'm Desperate to leave but they're stopping me and making my life very stressful. The only reason I've given 1 star is that a lady who got me the tenant 9 years ago made a good choice but she's left the Company a long time ago. There is no stars for any of this lettings team as no respect for them and the way they've tried to always get out of issues and not put the client and tenant at ease has massively let them down. The Management ar the same too. Desperate to leave but they're controlling me and its making me very frustrated as they're saying I can't leave and yet the working relationship is disastrous.

MJ · 18 September 2025

★★★★★ 4/5

Google

I instructed Thornley Groves to deal with the sale of my house in Altrincham. I primarily dealt with James Gatter. Overall, I had a positive experience with Thornley Groves. They managed to sell my house off-market which was great as we didn't have to deal with endless viewings and we sold the house for the asking price. James did a great job dealing with the buyers and their solicitors who did make the conveyancing process quite difficult. I've given 4 stars instead of 5 because there were a couple of instances where communication from James during the process was not great - one instance related to items the buyers thought were being left behind which had not been made clear when they made their offer and the second instance was when I was having to rely on the estate agents dealing with the house my partner and I were purchasing to provide updates as the conveyancing process progressed. In respect of the second instance, this wasn't because James wasn't doing work in the background but because my buyers' solicitors were massively delaying the progression of the purchase. It would have just been good to know what James was doing in the background to progress things.

Victoria · 9 September 2025

★★★★★ 4/5

Google

I appreciated the help and support given to my son and myself,which enabled my move from Nottingham to Altringcham to progress reasonably smoothly. Downside was all the paperwork which,on line,was frustrating! The flat is exactly what I needed but a few details could have been ironed out before I moved in. Antonia was extremely helpful in showing both of us round the property and was knowledgeable about the main building. Thank you.

Bernie · 2 October 2025

★★★★★ 1/5

Google

Emma Slabbert is impossible to get hold of, doesn’t answer calls, hasn’t responded to emails asking questions in over 3weeks!!! And as a company I found out that they had thrown a lot of my possessions out of the property I moved out of, when I went back the day after I moved out to collect them!!! Do not use this company!! Disgraceful 🤬🤬

Marc · 2 October 2025

★★★★★ 5/5

Google

Me and my partner bought our first home with them. Our agent Lucy was very responsive and helpful throughout the process making it easier for us along the way. Great service!

Lorenzo · 16 March 2026

★★★★★ 5/5

Google

Callum was exceptional from start to finish. He was friendly, knowledgeable and efficient from the get go. He always made himself available if I had any questions and he kept on top of the entire process. I would definitely recommend him. Thanks Callum!

Emma · 24 November 2025

★★★★★ 1/5

Google

Our experience is specific to an apartment in the Budenberg, Altrincham, but I can guarantee renting with Thornley Groves in another property will be similar. It started when we got the keys, and two letting agents Emily Guy and Louise Reece failed to inform my partner of the need to pay for a parking permit from the building management company, which resulted in us incurring a fine. When challenged, Emily Guy stated that she told my partner ‘verbally’ which is untrue. I later complained about this interaction with one of our property managers, Akash Aponsu, who told us that they have nothing to do with anything ‘external’ to the apartment, which again is untrue as the parking space was advertised with the property (and still is) and we were told by TG that our apartment was allocated a numbered parking bay. I’ve since spoken to a number of other tenants in the Budenberg who rent with TG who told me they had the exact same experience. During one of our first weeks in the apartment our property manager at the time, Emily Sherratt, sent us a threatening email saying we’d be evicted if we didn’t pay our energy bill. This confused us, as we’d paid the bill from the beginning of our tenancy and everything was correct. It turns out that the energy supplier had written down our names (as residents) during the period before our tenancy, when the property was empty, and we tried to explain this to Emily and get it sorted, stating that it was the landlord’s bill to pay. Emily refused to accept that the dates they’d been sent on the energy bill were wrong and fell outside of our tenancy, and instead said that if we didn’t pay (our landlord’s bill?) we’d be forced out of the property. Over the course of the 2 and a half years we had about a dozen different property managers, each time we were not informed of who to contact if we had any issues. I’ve spoken to a former employee who has told me that they have high staff turnover. Our major concern was that we were never informed about important work directly affecting our property or building block. This included small things like a lift that was broken down and due to be repaired, noisy works to install CCTV opposite our apartment, the need to contact the caretaker to change our electric fobs to get through the gate, and many others. Only the other week, two workmen turned up to our apartment needing to inspect our pipes, and told me that the building management company (Xenia) did contact the leaseholder (landlord) asking him to inform us about their visit. The landlord or TG did not inform us. As a young woman on my own, this was a concerning experience that two unknown men would need to access our apartment without prior warning. Reporting repairs is another frustrating process. There is a leak from the walkway above coming into our apartment via the bedroom ceiling, causing massive staining and cracking, which was reported over half a year ago and is still not resolved. When we’ve brought the lack of communication up to our property managers, they’ve told us it’s all down to the landlord to arrange, and that some have a ‘lazy’ landlord. I believe TG could have done more to remind him of his duties as a landlord and improve their communication and complaints procedure. Instead, we found this information second hand. The landlord is Mr Nicholas Morrison, who in our 2 and a half years in the property has not visited once, and has never directly communicated with us. I have brought all of this up previously to TG, and our complaint was escalated to Jordan Simms, who managed to turn the complaint back around to me and shout down concerns. We rented apartment 2301 in the Budenberg. If you Google ‘Budenberg Altrincham’ this should give you an idea of the situation with energy bills which is still ongoing. Our only source of comfort is that the landlord will have trouble selling the property when it comes to it, as others have. The residents’ facebook group is a testament to all the issues with living in the Budenberg.

Connie · 24 July 2024

★★★★★ 5/5

Google

Really great service, everything was made so easy and smooth for us finding and moving into our apartment. Natalie and Antonia from the Altrincham branch were extremely helpful and gave us really pleasant experience. Felix was also very polite, brilliant communication for the key handover.

William · 2 October 2025

★★★★★ 5/5

Google

Antonia was a really great letting agent who was helpful, quick to answer any questions and super friendly. As younger people renting sometimes lettings agents can be dismissive but Antonia made us feel understood and were treated fairly :) Would definitely recommend

Anna · 2 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Akash Aponsu at Thornley Groves Altrincham, and I couldn't be more pleased with the level of service I received. Akash was highly professional and attentive and made the entire process of renting a property smooth and stress-free. His dedication to ensuring that all my needs were met was truly commendable. I highly recommend Thornley Groves and specifically Akash Aponsu for their excellent service. Thank you for making my renting experience a positive one!

Tolu · 17 February 2024

★★★★★ 5/5

Google

Callum is very helpful to negotiate with the vendor about the price. Even finally we cannot achieve the deal, we are appreciate for the hard working from Thornley Groves.

Yuet · 18 December 2025

★★★★★ 5/5

Google

“Highly recommend Thornley Groves. Lucy was fantastic, clear, prompt communication and great support from start to finish.”

Julie · 16 March 2026

★★★★★ 5/5

Google

Big thanks to Antonia for her help she was great

Rory · 12 April 2026

★★★★★ 5/5

Google

Me and my partner recently purchased a property. Massive thanks to Colette who was always super helpful and kept us in the loop.

Ellie · 17 December 2025

★★★★★ 5/5

Google

Antonia has been very helpful and supportive throughout the process

Pedro · 2 April 2026

★★★★★ 5/5

Google

I am thrilled to write a positive review for Akash, the Lettings agent at Thornley Groves office. As a contractor working with Akash, I can confidently say that he is one of the most professional and efficient agents I have ever worked with. Akash is always quick to respond to emails and queries, and he is incredibly organised and detail-oriented. He has a wealth of knowledge and experience in the industry, and he is always happy to share his expertise with his clients. Working with Akash has been an absolute pleasure. He is a great communicator, and he always keeps us informed of any updates or changes. He is also very approachable and friendly, which makes working with him a breeze. Overall, I would highly recommend Akash to anyone looking for a Lettings agent. He is a true professional who is dedicated to providing the very best service to his clients. If you are looking for an agent who is efficient, reliable, and knowledgeable, then look no further than Akash at Thornley Groves office.

Brinel · 17 June 2023

★★★★★ 5/5

Google

We instructed Thornley Groves on the sale of our family home, and have nothing but the highest praise for them. From the moment we met, Dougie and his team bent over backwards to help achieve a smooth sale. Nothing was too much trouble, and his negotiating skills were superb. He constantly monitored the situation, liaising between ourselves and the buyer and keeping everyone in the loop at all times. We would have absolutely no hesitation in recommending Thornley Groves to anybody.

Brian · 17 June 2023

★★★★★ 5/5

Google

Before Thornley Groves I had a terrible experience when trying to purchase a property. I was scared that after trying for so long I would never be able to find the perfect home. Never again will I use another estate agent as Ryan from the Altrincham branch made everything so smooth and effortless which was perfect due to my busy working schedule. Getting to know Ryan was great and I am very thankful for everything he did for me. Outstanding customer service skills. Being in a home that ticks every single box is something that I didn’t think was achievable. Over the moon with the service I received from start to finish. You really should give them a try as you will not regret it. Superb!

Lewis · 17 June 2023

★★★★★ 5/5

Google

Thornley Groves took over the letting and management of our apartments earlier this year and so far we've been pleased with their service. Claire Blackham from the Altrincham branch was very supportive during the transition from the previous agency, and we've found her to be consistently professional and helpful. Claire was proactive in finding a new tenant and kept us well informed throughout the process. We look forward to continuing to work with Thornley Groves in the future.

Tim · 17 June 2023

★★★★★ 5/5

Google

Among all the estate agencies we've been through to find our house, Thornley Groves Altrincham has been the best, by far, to provide the service we were looking for. We had the blessing to have Colette Raftery to take care of our case. She has been very helpful, accommodating, and has done all the necessary efforts and cares to make our purchase happen in the best conditions. Thank you very much

Nicolas · 19 November 2023

★★★★★ 5/5

Google

Recently went on a viewing with Becky and Lucy from the Altrincham branch - very professional and courteous staff..

Anthony · 24 November 2025