Thornley Groves Altrincham reviews

★★★★★ 4/5

Google

All staff @thorney groves are approachable and replied my emails immidiately , they help me alot during my applications and i really appreciate it, felix is very helpful and kind. Only we really dont like is the Goodlord, if i need help i …

Joe-an · 16 December 2025

★★★★★ 5/5

Google

I am very impressed with the service provided by the agency. I am especially grateful to James and Lucy -- their service was highly professional, attentive, and tailored to my specific needs. They also helped me maintain effective and …

Lai · 16 January 2026

★★★★★ 5/5

Google

I recently sold m property through Thornley Groves. They were fantastic from start to finish, from the initial valuation, to marketing the property, arranging viewings and negotiating the sale itself. They arranged numerous viewings within the first week and we were fortunate enough to secure a sale. This proved to be a challenging process due to unforeseen difficulties, however the sales negotiator, Tracey Bentham, did an absolutely fantastic job, and worked tirelessly to ensure completion took place. It was a stressful and testing time but Tracey was friendly, helpful and supportive throughout and I truly felt I could rely 100% on her. She demonstrated a strong professional knowledge and understanding of the sales process and worked over and above what I would have expected of an estate agent to ensure our sale took place . By the end of the process I felt as though I had made a friend! This was a truly outstanding service - second to none, and I would have no hesitation whatsoever in recommending Thornley Groves to anybody thinking of selling their home! Thank you Tracey and Team!

Barbara · 18 June 2017

★★★★★ 5/5

Google

Can’t thank and recommend Tom Barlow enough at the Altrincham branch for his professionalism and constant communication throughout our house sale process. Even when things were out of his control, he continued to ensure that we remained updated, taking a lot of stress away from us! Would highly recommend - thanks again :-)

Zara · 17 June 2023

★★★★★ 5/5

Google

Recently sold a property through Thornley Groves and Andrew Clayton was the ultimate professional. Being an ex-rental it proved a little challenging to get the right buyer at the right price but we hung in there and it all worked out. Andrew was prompt and efficient and honest with viewings and we agreed several strategies throughout the process to maximise viewings. A great all round service.PositiveProfessionalism

Iain · 24 August 2021

★★★★★ 5/5

Google

We would definitely use Thornley Groves again, Colette kept us in the loop throughout the whole process and was always really helpful and friendly. Colette was always professional and went above and beyond to help. We would 100% recommend them, and thanks again you've been amazing

Freya · 20 September 2023

★★★★★ 5/5

Google

They work hard to make you happy as a landlord but are very fair to the tenants, too. They know and adhere to legislation, so that you do not get exposed. My most recent experience with Rebecca Peilober only reinforced my past experience.

Marek · 2 October 2025

★★★★★ 5/5

Google

I have dealt with Louise R from the Altrincham branch twice for two different lettings. She has always given a 10/10 service, prompt responses, and offers genuine advice. She takes the stress out of listing a property, I would recommend her to anyone who is looking to list a property around the Altrincham area. Thanks Louise.

Muha · 17 June 2022

★★★★★ 5/5

Google

We recently bought our first home with Ryan Openshaw at the Timperley branch. Ryan was friendly, knowledgeable and extremely helpful throughout the process. Our purchase didn't go as smoothly as hoped (due to issues with the solicitors) however Ryan was always reliably on hand to advise, assist & give peace of mind whenever we needed. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Callum · 24 August 2021

★★★★★ 5/5

Google

The Thornley Groves team in Altrincham is excellent. They are very professional, and helpful. Two individuals in particular stand out. Kristian Fisher did an excellent job showing us around the property and arranging the preliminary steps for renting the property. Later in the process, Elizabeth Fielding was extremely helpful in following-up with our questions with clear answers, supplying documents in a timely fashion and helping us bring the contract to completion.

Kamran · 18 June 2017

★★★★★ 5/5

Google

Can't thank Colette at the Altrincham branch enough! She kept us in the loop every step of the way and was extremely responsive with any queries we had! Based on our experience with Colette we would definitely come back to Thornley Groves in the future.

Daniel · 17 June 2023

★★★★★ 5/5

Google

Great experience securing my rental property with Antonia at Thornley Groves Altrincham. Would definitely recommend to anyone in the market.

Harj · 2 April 2026

★★★★★ 5/5

Google

Doug and his dream team , guided us through the whole process from the highs to the lows was always there picking up the pieces and carrying the baton onwards. We highly recommend Doug at thornley groves to sell or help you buy your new home . Could not be happier with our sale .

Andy · 17 June 2022

★★★★★ 5/5

Google

I cannot recommend Thornley Groves highly enough. I faced the possibility of moving home with much trepidation but the team has allayed my fears throughout the whole process of my house sale. They are a professional, efficient, caring, helpful and genuine team, whom I have complete confidence in. James Gatter carried out most of my viewings and I cannot praise him enough. I would also like to commend Colette Raftery and the Altrincham Branch Manager, Chris Haggett, who, together with James, have kept me informed as to progress at all times and whose expertise and knowledge of the housing market has been exemplary.

Rob · 26 March 2024

★★★★★ 1/5

Google

DO NOT RENT WITH THORNLEY GROVES We are traumatised after renting a property through them. As soon as we handed over the money to them and signed our first tenancy agreement, there was an immediate change in how they treated us. We had three different property managers during our tenancy, the first two genuinely never answered their phones once. It would take weeks and weeks to receive a response from them. For example, the electricity went out in our entire house and we didn’t receive a response for two weeks. Our final property manager, Imogen Windsor, was half decent at the start when they were new but changed very quickly to also not answering their phone. We figured out they had our numbers blocked as they only answered our calls when his our caller ID. It’s clear that the staff are trained to manipulate you as that’s what Imogen started to do. We had consistent issues with leaks, damp, mould and mushrooms during the last year of our tenancy. From June 23, when it rained heavily, water would pour through the ceiling in our bedroom as the window wasn’t sealed from the outside. This was not resolved until Feb 24, weeks before we were due to move out. It was a fight to get this done. Our concerns were repeatedly ignored, the landlord was never happy with the quotes from the many many contractors that were sent round. In May 23, we reported damp in the kitchen. This led to black mould and mushrooms growing. Eventually, in Oct 23, water started pouring through a light fitting. Nothing was done for over a week. The advice from Thornley Groves was to “just scrape off the mushrooms”. They told me they were worried the ceiling would fall through - this had a severe impact to my mental health as I spent days and days thinking this would happen. I hardly slept for a week because of how anxious I was. After a week, they sent a contractor to our house to replace the roof on the kitchen extension with vague notices but no confirmed attendance. As a woman in the house alone at the time, witnessing two men in a white van pulling into your drive and walking round the back of the house was deeply traumatic. I denied them entry as by this point, the stress of the leak had driven my anxiety sky high. They then sent us an invoice for £300 for a missed appointment. Charlene Ginty, from Thornley Groves, called me regarding this and gaslit me the entire phonecall. Despite me being incredibly upset, she repeatedly cut me off, told lies and spoke to me in such a vile way. Any time I’ve spoken to her, she has been deeply unprofessional and rude. We were bullied into paying the invoice as they threatened to dispute it at the end of the tenancy. In Jan 24, we had another leak upstairs in the spare bedroom. We had more black mould, more damp and then water streaming down the walls when it rained. We had to get rid of furniture that was damaged by the leak. This wasn’t resolved until mid Feb 24, just weeks before we moved out. We are completely traumatised as a result of renting through Thornley Groves. We are both physically impacted by living in a property with so much damp, black mould and mushrooms. Our mental health is also damaged from the way that we have been manipulated, gaslit, lied to, ignored. It got to the point where we had to ask to leave the tenancy early after the landlord denied our rent reduction ask. We asked for this after both our doctors and Trafford Council had said the property was unsafe to live in and that I had developed asthma as a result of the mould. Luckily this was accepted as we had started dreading going back to the house, it was no longer a safe home for us and had turned into a place that was anxiety inducing being in. I remember seeing negative reviews before we moved in but ignored and it’s a huge regret. The management team is specially trained to manipulate you. They are wholly on the landlords side and do not care about tenants. It’s criminal that this property has gone back into the market for an additional £450 per month. AVOID

Frankie · 18 March 2024

★★★★★ 5/5

Google

I cannot recommend Thornley Groves highly enough. I faced the possibility of moving home with much trepidation but the team has allayed my fears throughout the whole process of my house sale. They are a professional, efficient, caring, helpful and genuine team, whom I have complete confidence in. James Gatter carried out most of my viewings and I cannot praise him enough. I would also like to commend Colette Raftery and the Altrincham Branch Manager, Chris Haggett, who, together with James, have kept me informed as to progress at all times and whose expertise and knowledge of the housing market has been exemplary.

Robert · 18 March 2024

★★★★★ 5/5

Google

We instructed Tom Beevers on the sale of our Hale terraced and from the point of the valuation to the point of offer being accepted he was fantastic - determined and all over it ! This process took ONE WEEK. Thanks Tom!

Sara · 17 June 2023

★★★★★ 5/5

Google

Very thorough, very professional. The good folks at TG know what they're doing, and they do it well.

Stevie · 16 March 2026

★★★★★ 5/5

Google

Fantastic service. Made the whole process of relocating as smooth as they possibly could. Special mention to Josh who went above and beyond and offered a very professional and thorough service.

Ciaran · 18 January 2024

★★★★★ 5/5

Google

A diligent service from Stephen. He worked hard to get the sale done despite some delays which were out of our control. Overall a very good service from Stephen and team.

R · 18 January 2024

★★★★★ 5/5

Google

Thanks to Megan we have just rented our first property. Megan made the process simple and was there to help with any questions we had. We would definitely recommend Megan at Thornley Groves.

Emily · 19 November 2023

★★★★★ 5/5

Google

We rent the house through Thornley Groves, they are provided a brilliant service. Especially - Akash Aponsu​ in Altrincham office. He is responsive and helpful. Akash helped us resolve some problems with professional manner. Thank you Akash. Highly recommended.

Ice · 17 June 2023

★★★★★ 1/5

Google

best of luck if you end up with the abysmal imogen windsor in the altrincham branch, girly doesn’t answer the phone and is one of the rudest most unresponsive people i’ve ever known, made our tenancy so stressful!! re-signed the contract 3 months before end of tenancy, only to have her ring us the night before the renewal date to tell us they forgot to put a break clause in and we were forced to re-sign or we’d have nowhere else to live. began to ignore our calls and would only answer if we rang off another number / no caller ID. god forbid you want an email back from her, be ready to send 3 follow ups to get a reply! was then issued with section 21 eviction and had to move out over xmas, and during this incredibly stressful time imogen remained incapable of responding to us when we had important things to sort out. tried to charge us incorrect arrears when moving out, it took us finally kicking off and asking for another property manager for her to magically sort everything out that we’d been asking for, it’s a miracle what complaining does. put me off ever renting with this company again, soooo much wrong with the house and shocking estate agents. definitely felt personal with imogen when all we did was ask normal questions about our tenancy, either that or she’s just terrible at her job. best of luck out there huns!

Velvet · 10 May 2025

★★★★★ 5/5

Google

The Great Service and Support Thornley Groves provided regarding my property portfolio, advertising and sale has been first class. With special mention to Andrew, Ryan and Colette whom assisted me all the way and made it surprisingly easy ! Well done Guys and Thanks again SharonaPositiveResponsiveness, Quality, Professionalism, Value

Sharon · 17 June 2022