Trusted Agent profile · Altrincham
★★★★★
275 reviews across 1 platform
16-18 Lloyd Street, Altrincham, WA14 2DE
Thornley Groves's office in Altrincham, at 16-18 Lloyd Street, is rated 4.0 out of 5 across 275 reviews on 1 platform, including 275 Google reviews rated 4.0.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
1/5
GooglePoor. Just rented through them.
Dear Thomas Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kinds Regards Customer Care Team
1/5
GoogleI emailed them three time's and still on response, there is no option for no star rating..... Well done
Hi Hamza We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and normally we would investigate further any issues that have been mentioned. However, we understand you have now moved out of the property, so you may not want to take these matters any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
1/5
GoogleThere services are very bad. I can't recommend anyone to contact with Thorney Groves.
Hi Surbhi We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
1/5
GoogleThey don't respond to emails regarding maintenance EVER! ..very quick to chase petty cash
Hi Joseph We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. We're sorry that you feel your experience was only worth 1 star. We take on all feedback so that we can improve our services going forward so please get in touch if you would like to leave further feedback. However, we understand that because you left this review some time ago, you may not want to take this any further. If that's not the case then please get in touch with us. Kind regards Customer Care Team
1/5
Googleby far the worse agents in ManchesterNegativeResponsiveness, Professionalism
Dear IV, We are sorry to see that your experience has led you to believe we are the 'worse agents in Manchester'. It is always disappointing to hear that one of clients has been unhappy with the service, but as you have not given us your full name or property details or feedback on what happened, it is difficult for me to comment further on the experience and what we can do to help turn this around for you. If you would like to give us more detailed feedback, please get in contact with your Property Manager who I am sure will be happy to help resolve any problems that have arisen. Kind regards, Customer Care Team
1/5
GoogleImpossible to get ahold of anyone to book a viewing or apply for any properties. Do not waste your time
5/5
GoogleFriendly efficient services with sale of property
Dear Philip, Thank you for leaving us such a lovely review. We are happy to hear that the sale of your property went well and we hope to work with you again in the future. Kind Regards, Customer Care Team
5/5
GoogleMuch more helpful and personable than Salford branch’ staff
Hi Hannah We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Thank you for the great review and great rating! We really appreciate it! Kind regards Customer Care Team
5/5
GoogleExcellent Service from Tom at Thorley Groves Altrincham Given plenty of time with viewings. Very knowledgeable on property's viewed
1/5
GoogleNever answer the call
1/5
GoogleAvoid at all cost
We're sorry to see that your experience with us has been negative.
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Customer, We thank you for rating us 5 stars. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Rosemary, We are sorry to note your review. However we can not reply as you have left no commentary. Kind regards, Customer Care Team
5/5
GoogleExcellent services
Dear Naeem, We thank you for rating our Altrincham branch 5 stars! Kind regards, Customer Care Team
4/5
GoogleRating only, no written review.
Dear Phil, I’m pleased to see that you have been impressed by the overall service you have received from Thornley Groves. Thank you for taking the time to leave a review on Google. Kind regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Kobi, We are sorry to receive your review, however as you have left no comment we are unable to provide any feedback. Please e mail complaints@thornleygroves.co.uk with further details to enable us to look into this further and provide you with a response. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Jyothish, Thank you so much for your 5-star review for our Altrincham branch! We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team
1/5
GoogleTapped
Dear Oliver, We're sorry for not responding to your review earlier; we have a new Customer Care Team now who are managing all of our reviews and we just wanted to make sure we responded to your review. Your comments have been noted and we're sorry that this was your experience. We take on all feedback so that we can improve our services going forward. Kind Regards, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Helen, Firstly, thank you for taking the time to post a review. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback. If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk. Kind Regards Customer Care Team
2/5
GoogleRating only, no written review.
Dear Tom Thank you for taking the time to leave us a 2* review. We hope in time this can increase! Kind Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Good Afternoon Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Leanne, Thank you for taking the time to leave Thornley Groves Altrincham a 5* Review. Best Regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Pete, Thank you for leaving us a 5* review! Kind Regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Altrincham office has 275 reviews across 1 platform: 275 on Google.
Thornley Groves Altrincham is rated 4.0 out of 5 across all 275 reviews, and 4.0 out of 5 on Google from 275 reviews.
Thornley Groves Altrincham, 16-18 Lloyd Street, Altrincham, WA14 2DE.
