Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Great service

Great service - the viewing was arranged quickly. Elli Milnthorpe showed us around and was really understanding when I arrived late after being stuck in traffic. We had lots of time to look around the property and she was very responsive about get in touch with the vendors with follow-up questions.

Steph · 11 September 2026

★★★★★ 5/5

Trustpilot

Had a viewing recently with Kelly…

Had a viewing recently with Kelly McDermott in Salford. I must say about Kelly's hospitality during my viewing. I have had more than 25 viewing in the past few months and dealt with many agencies and their accompanied viewers. This one was one my best experience, Kelly was able to answer all my questions without any doubt and the good thing is that Kelly knows what she doing. Many of previous viewings when i asked questions they informed will check and confirm. Kelly's Smiling face and very welcoming attitude was wonderful.Thank you so much Kelly

Deepesh · 17 July 2024

★★★★★ 5/5

Trustpilot

Incredible from start to finish

My husband and I have used Clare Carpenter at Thornley Groves to sell our last three houses and she has been nothing but amazing on every occasion. I know that selling a house is supposed to be one of the most stressful things a person will do during their life, but Clare kept us both calm and grounded throughout. Nothing was ever too much trouble for her, and she was always available at the end of the phone or via WhatsApp whenever we needed to speak to her. We cannot recommend her and Thornley Groves enough, a fantastic combination!

Robert · 11 July 2024

★★★★★ 5/5

Google

Very communicative and friendly throughout! Kerry was brilliant on the viewing and answered all my questions. Claire was fantastic throughout the process, answering all my questions, and made the experience a lot less stressful - very important when you are buying your first property!

Joanna · 16 October 2025

★★★★★ 5/5

Google

We are about to complete the purchase of a property through Thornley Groves estate agents in Hale. Buying or selling a house can be a stressful process, but the team at Thornley Groves were consistently professional, supportive, and impressive throughout. Chris, the branch manager, initially helped us with putting in our offer and was fair, transparent, and professional from the outset, which immediately gave us confidence in the process. Claire regularly checked in with both us and the vendor to ensure everyone was aligned and that all paperwork was progressing promptly. This made us feel well supported and helped keep things moving quickly without unnecessary delays. As we were part of a chain, there were some challenges in getting the top and bottom of the chain to agree on a completion date. Jamie, who originally showed us the property, was exceptional in handling this. She took the initiative to draft a detailed email, bringing all parties together, and used her professionalism and experience to resolve the situation and secure an agreed completion date. Her efforts were instrumental in ensuring a smooth conclusion to the transaction. Overall, I cannot recommend the team at Thornley Groves highly enough.

Elham · 16 January 2026

★★★★★ 5/5

Trustpilot

Exceptional Management of our property by Tom

Want to thank Tom Baker who manages our apartment in leftbank. What he did for us after a leak due to blocked drains and boiler issue. He went above and beyond for us as we was in Canada so time difference never helped. Tom organised everything for us and we was regularlly updated and issues sorted because on Toms swift action. If you have a property that you rent out we highly recommend Thornley Groves and Tom who makes landlords job easy

Kim · 4 June 2024

★★★★★ 5/5

Trustpilot

Kelly McDermott - Fantastic Service

My experience with Kelly McDermott at Thornley Groves was exceptional. From our initial meeting, Kelly was professional, friendly, humorous, personable and incredibly helpful. She provided excellent customer service throughout the process of viewing a property.Kelly was prompt in addressing our concerns about a possible leak in the cellar, immediately contacting the vendor to investigate further. Her dedication and thoroughness were much appreciated.I highly recommend Kelly for her outstanding service and attention to detail. She made the viewing process smooth and stress-free. Thank you, Kelly, for your support and assistance!

Ryan · 30 May 2024

★★★★★ 1/5

Trustpilot

Horrible customer service

Never answer the phone when try to call to fix a problem. Only open 9 to 5 so if any problem out of hours, have to call someone to fix it yourself. Flat was a mess when we first entered and though we cleaned flat when we left, we were fined saying it was dirty. We appealed this and won the appeal. Atrocious estate agents. Will never recommend renting or buying from them. Terrible customer service.

Disha · 24 July 2024

★★★★★ 4/5

Trustpilot

House sale

I instructed Thornley Groves to deal with the sale of my house in Altrincham. I primarily dealt with James Gatter. Overall, I had a positive experience with Thornley Groves. They managed to sell my house off-market which was great as we didn't have to deal with endless viewings and we sold the house for the asking price. James did a great job dealing with the buyers and their solicitors who did make the conveyancing process quite difficult.

Victoria · 26 August 2025

★★★★★ 5/5

Trustpilot

Excellent management

We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.

Sofia · 20 May 2026

★★★★★ 5/5

Trustpilot

Compliments to Imogen Windsor

I had emailed Imogen Windsor as a previous tenant - I'd recently moved address and was on the lookout for a letter I thought would have gone to my old address. Imogen really went above and beyond to check if it had been received, and asked the new tenants to notify her if anything came through. Communication was really great and Imogen was lovely. Very grateful for her service!

Kirsty · 22 October 2024

★★★★★ 1/5

Trustpilot

Section 21 because of a 37% rent increase.

I received a Section 21 notice from the Property Relations Manager because he believed the landlord would achieve a much higher rent. He wanted to increase my rent 37% and was not up for any negotiation. This estate agency only cares about one thing: more money. They do not care about their tenants that they have to manage. Avoid as hard as you can. They are very slow at repairing faults, they are very hard to contact and will try their best to scare you with their poorly worded clauses in their contracts. DO NOT BELIEVE CLAUSE 2.20(d). Rent Control is non-existent even though it's there in black and white, and if you try to use this they will just send you a Section 21 notice. They will try and say that it's only for those contracts under Section 13, even though it does not state this in the contract.There are much better estate agencies out there. If you are a Landlord and wish to go with these guys, be aware that there are much cheaper options out there with a lot more experience. This place just employs children who don't know the laws of the land beneath their feet.

Thomas · 3 April 2024

★★★★★ 5/5

Trustpilot

Excellent Management Service

I have used Thornley Groves to manage my properties for 7 years. Service has always been first-rate. Akash Aponsu has been my Property Relationship Manager for a number of years, and more recently Imogen Windsor. We have recently had a difficult handover from a long-term tenant. The tenant had been excellent but has had to move out because of a very serious medical problem and Imogen has been tremendous in resolving his move out. (Communication with him had been very difficult because of his condition) At all stages Imogen has assisted the tenant and his relatives, and has kept me updated. Very pleased with how matters have been concluded.

Alan · 11 March 2024

★★★★★ 5/5

Trustpilot

Rebecca Peilober

Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant

Nik · 20 May 2026

★★★★★ 5/5

Trustpilot

Kelly was showed us round the property…

Kelly was showed us round the property was lovely, friendly and informative.

Sarah · 16 May 2026

★★★★★ 4/5

Trustpilot

My property has been with Thornley…

My property has been with Thornley Groves for several years. As an oversea landlord, there were some ups and downs with this agent. For some reason, my property was managed with someone not local, therefore the property report was not done properly, and maintenance issues seemed to be endless. However, when I demand the the property to be under Altrincham local team, the property manager Akash Aponsu was appointed. Since then, the communication starts to make sense and everything is handled in a prompt and professional manner. I would recommend the Altricham office to your needs.

Mrs · 1 March 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

Never will I ever rent from this incompetent awful company! There is not enough space to list every single issue I had with them so I will summarise...- Terrible customer service- Property management team do not respond- Urgent leaking bathroom issues ignored for weeks- Very very old and misleading photos used as marketing- Deposit will be held as long as possible and you will have to go through the TDS to get it back months later as they do not listen or care about the tenants whatsover only the landlords opinion!- They never answer the phone- They charge the lowest fees for landlords so expect the worst of the worst service and landlords who could not give a damn about the tenants or properties.

Natalie · 16 February 2024

★★★★★ 5/5

Trustpilot

Good Hospitality

The viewing was good obviously Kelly was very nice and she was there before time to help us. The property was small but yes not up to our expectations. Kelly dermott was very good with her customer skills and she knew the moment we were inside that we were not happy so she assured us that we have other viewings also.Overall even if we did not like the property as it seemed like some tenants with pets were living, but the customer Service or the Hospitality giving by Kelly was brilliant.Thanks again Kelly❤️

JASPREET · 6 February 2024

★★★★★ 5/5

Trustpilot

Viewings

I had a viewing with Kelly McDermott who was very friendly and helpful. Kelly provided lots of good information on the property and local area and made sure to answer all of my questions - being a first time buyer I had a lot and Kelly offered some great advice on the buying process which was really appreciated.Thank you to Kelly and the Monton branch for your help!

Vanessa · 12 September 2024

★★★★★ 5/5

Trustpilot

Thank you Thornley Groves!

Thornley Groves and in particular Clare at Monton were absolute life savers for me when my initial house sale fell through with another estate agent. Within 24 hours Clare got my house back on the market and had managed to gain interest from a number of buyers. I am now days away from my new home and am so grateful to the team at Thornley Groves Thank you!!

Jill · 9 September 2024

★★★★★ 5/5

Trustpilot

Reliable and reassuring

An excellent experience selling my house with Thornley Groves.I contacted them after a poor experience with a previous agent. Talking to them about how they conduct the process immediately boosted my confidence and put my mind at rest. Their effective marketing strategy made an enormous difference, and within less than a week they had organised many viewings which resulted in offers I had to decide between.Jonny Arrowsmith and Clare Carpenter were excellent to work with, personable, professional and reassuring both for vendor and buyer.They kept me well informed throughout the process, and ensured a smooth transaction.I live abroad and communication was second to none.I would have no hesitation in recommending Thornley Groves Monton to anybody wishing to buy or sell their home in the area.

Phill · 17 January 2024

★★★★★ 5/5

Trustpilot

Helpful

Owain Lacey is very helpful and quick in responding.

Tim · 22 May 2026

★★★★★ 1/5

Trustpilot

Thornley Grove is rife with bigotry and…

Thornley Grove is rife with bigotry and discrimination; I had a very bad experience viewing properties with several staff members, some days they don’t even show up after booking you in for viewing. I find it unbelievable that some individuals still make decisions based solely on skin tone or ethnicity in this age. I have applied for several properties that I like after viewing them, but I never received a response from them informing me whether my application was accepted or denied. Such an extremely horrible customer experience. I don’t recommend this company. A -0 star rating👎🏼👎🏼👎🏼

Akanbi · 13 January 2024

★★★★★ 5/5

Trustpilot

We have been with Thornley Groves for…

We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.

Lynval · 13 May 2026