Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

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Compliments to Imogen Windsor

I had emailed Imogen Windsor as a previous tenant - I'd recently moved address and was on the lookout for a letter I thought would have gone to my old address. Imogen really went above and beyond to check if it had been received, and asked the new tenants to notify her if anything came through. Communication was really great and Imogen was lovely. Very grateful for her service!

Kirsty · 22 October 2024

★★★★★ 5/5

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Excellent management

We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.

Sofia · 20 May 2026

★★★★★ 1/5

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Section 21 because of a 37% rent increase.

I received a Section 21 notice from the Property Relations Manager because he believed the landlord would achieve a much higher rent. He wanted to increase my rent 37% and was not up for any negotiation. This estate agency only cares about one thing: more money. They do not care about their tenants that they have to manage. Avoid as hard as you can. They are very slow at repairing faults, they are very hard to contact and will try their best to scare you with their poorly worded clauses in their contracts. DO NOT BELIEVE CLAUSE 2.20(d). Rent Control is non-existent even though it's there in black and white, and if you try to use this they will just send you a Section 21 notice. They will try and say that it's only for those contracts under Section 13, even though it does not state this in the contract.There are much better estate agencies out there. If you are a Landlord and wish to go with these guys, be aware that there are much cheaper options out there with a lot more experience. This place just employs children who don't know the laws of the land beneath their feet.

Thomas · 3 April 2024

★★★★★ 5/5

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Excellent Management Service

I have used Thornley Groves to manage my properties for 7 years. Service has always been first-rate. Akash Aponsu has been my Property Relationship Manager for a number of years, and more recently Imogen Windsor. We have recently had a difficult handover from a long-term tenant. The tenant had been excellent but has had to move out because of a very serious medical problem and Imogen has been tremendous in resolving his move out. (Communication with him had been very difficult because of his condition) At all stages Imogen has assisted the tenant and his relatives, and has kept me updated. Very pleased with how matters have been concluded.

Alan · 11 March 2024

★★★★★ 5/5

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Rebecca Peilober

Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant

Nik · 20 May 2026

★★★★★ 4/5

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My property has been with Thornley…

My property has been with Thornley Groves for several years. As an oversea landlord, there were some ups and downs with this agent. For some reason, my property was managed with someone not local, therefore the property report was not done properly, and maintenance issues seemed to be endless. However, when I demand the the property to be under Altrincham local team, the property manager Akash Aponsu was appointed. Since then, the communication starts to make sense and everything is handled in a prompt and professional manner. I would recommend the Altricham office to your needs.

Mrs · 1 March 2024

★★★★★ 5/5

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Kelly was showed us round the property…

Kelly was showed us round the property was lovely, friendly and informative.

Sarah · 16 May 2026

★★★★★ 1/5

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AVOID AT ALL COSTS!!

Never will I ever rent from this incompetent awful company! There is not enough space to list every single issue I had with them so I will summarise...- Terrible customer service- Property management team do not respond- Urgent leaking bathroom issues ignored for weeks- Very very old and misleading photos used as marketing- Deposit will be held as long as possible and you will have to go through the TDS to get it back months later as they do not listen or care about the tenants whatsover only the landlords opinion!- They never answer the phone- They charge the lowest fees for landlords so expect the worst of the worst service and landlords who could not give a damn about the tenants or properties.

Natalie · 16 February 2024

★★★★★ 5/5

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Karen made my viewing experience simple…

Karen made my viewing experience simple and provide all the information I needed and answered all questions I had regarding the property

Jakeclyde · 9 October 2026

★★★★★ 5/5

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Good Hospitality

The viewing was good obviously Kelly was very nice and she was there before time to help us. The property was small but yes not up to our expectations. Kelly dermott was very good with her customer skills and she knew the moment we were inside that we were not happy so she assured us that we have other viewings also.Overall even if we did not like the property as it seemed like some tenants with pets were living, but the customer Service or the Hospitality giving by Kelly was brilliant.Thanks again Kelly❤️

JASPREET · 6 February 2024

★★★★★ 5/5

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Viewings

I had a viewing with Kelly McDermott who was very friendly and helpful. Kelly provided lots of good information on the property and local area and made sure to answer all of my questions - being a first time buyer I had a lot and Kelly offered some great advice on the buying process which was really appreciated.Thank you to Kelly and the Monton branch for your help!

Vanessa · 12 September 2024

★★★★★ 5/5

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Thank you Thornley Groves!

Thornley Groves and in particular Clare at Monton were absolute life savers for me when my initial house sale fell through with another estate agent. Within 24 hours Clare got my house back on the market and had managed to gain interest from a number of buyers. I am now days away from my new home and am so grateful to the team at Thornley Groves Thank you!!

Jill · 9 September 2024

★★★★★ 5/5

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Reliable and reassuring

An excellent experience selling my house with Thornley Groves.I contacted them after a poor experience with a previous agent. Talking to them about how they conduct the process immediately boosted my confidence and put my mind at rest. Their effective marketing strategy made an enormous difference, and within less than a week they had organised many viewings which resulted in offers I had to decide between.Jonny Arrowsmith and Clare Carpenter were excellent to work with, personable, professional and reassuring both for vendor and buyer.They kept me well informed throughout the process, and ensured a smooth transaction.I live abroad and communication was second to none.I would have no hesitation in recommending Thornley Groves Monton to anybody wishing to buy or sell their home in the area.

Phill · 17 January 2024

★★★★★ 1/5

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Thornley Grove is rife with bigotry and…

Thornley Grove is rife with bigotry and discrimination; I had a very bad experience viewing properties with several staff members, some days they don’t even show up after booking you in for viewing. I find it unbelievable that some individuals still make decisions based solely on skin tone or ethnicity in this age. I have applied for several properties that I like after viewing them, but I never received a response from them informing me whether my application was accepted or denied. Such an extremely horrible customer experience. I don’t recommend this company. A -0 star rating👎🏼👎🏼👎🏼

Akanbi · 13 January 2024

★★★★★ 5/5

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Thornley Groves Estate Agents Prestwich

Thornley Groves Estate Agents stands out as a premier real estate service, delivering exceptional experiences to clients in buying, selling, and renting properties. My experience with them has been nothing short of excellent, and there are several areas where they truly shine.Firstly, their customer service is outstanding. The team at Thornley Groves is approachable, responsive, and always willing to go the extra mile to meet clients' needs. They understand the stress and complexity involved in real estate transactions and strive to make the process as smooth and hassle-free as possible. Their professionalism and dedication to customer satisfaction are evident in every interaction.The agents at Thornley Groves are highly knowledgeable and experienced. They possess an in-depth understanding of the local property market, providing valuable insights and advice that have been instrumental in making informed decisions. Whether it's providing a realistic valuation, advising on the best time to enter the market, or offering tips on property presentation, their expertise is invaluable.One of the aspects I appreciate most about Thornley Groves is their transparency. They maintain open communication throughout the process, keeping clients informed of every development. There are no hidden fees or surprises; everything is clearly explained from the beginning. This level of transparency builds trust and makes the entire experience more reassuring.The marketing strategies employed by Thornley Groves are top-notch. They use a variety of channels and techniques to ensure properties receive maximum exposure. From professional photography and detailed descriptions to strategic online listings and engaging open houses, their approach to marketing is comprehensive and effective. This has resulted in quicker sales and rentals at optimal prices.Moreover, Thornley Groves shows a genuine commitment to the community they serve. They are not just about doing business; they care about the neighborhoods and the people in them. This community-oriented approach is refreshing and contributes positively to the overall experience.In conclusion, Thornley Groves Estate Agents is a highly reputable firm that I would recommend without hesitation. Their commitment to excellence, combined with their extensive knowledge, customer-focused approach, and effective marketing strategies, makes them a top choice for anyone looking to navigate the real estate market. Whether you're a first-time buyer, a seasoned investor, or looking to rent, Thornley Groves is equipped to provide a service that is both professional and personal, ensuring your real estate journey is successful and enjoyable.

Mr · 3 January 2024

★★★★★ 5/5

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Helpful

Owain Lacey is very helpful and quick in responding.

Tim · 22 May 2026

★★★★★ 5/5

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I dealt with Karen Filson who was exceptional in her efforts to accommodate me. …

I dealt with Karen Filson who was so professional, a warm friendly personality who was willing to work around the issues we were having. Her local knowledge together with her professionalism makes her an absolute asset to Thornley Groves. I would highly recommend using this agency to anyone, especially if you are not familiar with the area or new to the UK.

Debbie · 22 November 2024

★★★★★ 5/5

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We have been with Thornley Groves for…

We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.

Lynval · 13 May 2026

★★★★★ 5/5

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A smooth process

I have just bought a property and I had a pleasant experience because of the professional and dedicated services of Thornley Groves. They were helpful and assisted me through the process. I would like to mention that Daniel Cooper has been superb to deal with and always responsive to my calls and emails. I strongly recommend his services for any property sales.

Nelson · 19 November 2024

★★★★★ 5/5

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I'm glad to hear that you had such a…

I'm glad to hear that you had such a positive experience with your property agent, Clare! Here's a short review based on the information you provided:"I had the pleasure of working with Clare as my property agent, and I couldn't be more impressed with her outstanding service. From the beginning, Clare exhibited an exceptional level of professionalism, diligence, and kindness. She went above and beyond to understand my needs as a seller and worked tirelessly to find a suitable buyer in a remarkably short period of time.Clare's expertise in the real estate market was evident throughout the entire process. She provided valuable guidance and support, ensuring that I was well-informed and confident in my decisions. Her attention to detail and dedication to achieving the best possible outcome were truly commendable.Beyond her professional abilities, Clare's friendly and approachable nature made working with her an absolute pleasure. She consistently demonstrated a genuine care for my interests and always made herself available to address any concerns or questions I had.In my experience, Clare is an exceptional property agent who sets a high standard for her profession. Her exceptional work ethic, expertise, and personable demeanor make her an invaluable asset. Without a doubt, I wholeheartedly recommend Clare to anyone seeking an outstanding property agent who is dedicated to delivering exceptional results. I am grateful to have had the opportunity to work with her and cannot imagine finding anyone better suited for the job."I hope this review accurately reflects your positive experience with Clare. If you need any further assistance, feel free to ask!

Ivy · 21 December 2023

★★★★★ 5/5

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Quick off the Mark

I rent through Thornley Groves and had an incident where u had locked myself out of the property with my 2 small children inside! After many failed attempts to teach my 3 year old how to open the baby gate or window I decided to call Thornley Groves and ask for assistance! And boy did they deliver. As I was on the phone Imogen Windsor was leaving the building to come and let me in! She was quick off the Marc and got me back in and reunited with my babies who were starting to become stressed! She let us in with a “don’t worry about it” attitude and made me feel better about my stupid mistake which, had she of not come to help me, would of resulted in me having to call the emergency services to break in to my home! Can’t thank the altrincham team and Imogen enough for all of their help!

Shannon · 13 December 2023

★★★★★ 2/5

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More training. Less lies. Review laws.

Flat originally managed by Around Town Flats. Then became part of Thornley Groves on 15 December 2021. I lived in the flat for 52 months. I’ll try stick to Thornley Grove’s time period but can’t help to contribute issues that started to arise since November 2021 - things were good for the first ~35 months. And to be fair to Thornley Groves, it can be difficult to work out if for SOME things it was the landlord’s fault.The good:Good maintenance reporting portalGood at initially acknowledging faults / emailsFriendly staffBiggest non-subjective issues:Thornley Groves never conducted another right to rent check upon taking over from Around Town Flats. My original visa expired 13 months prior to moving out. If they don’t do proper paperwork to protect the landlord who risks getting fined and jail time, how well are the tenants being looked after?“Accidentally” back-dating a rent increase. This is such a huge red flag in my opinion that should be investigated by an independent party. I was paid back eventually (thanks Hannah Whyte). But so bad that staff are not trained to specifically not back-date rent increases and to instead explicitly state that rent increases take effect on the next payment day after the 1 month notice. Same staff that when working for Around Town Flats did provide correct notice for rent increases.Honest enough to confirm that my flat had indeed been accessed without prior notice when I had my suspicions. Blamed the landlord. Submitted invalid invoices to TDS. UK gov website states clearly that invoices must have contact information. One invoice to re-silicone the bath was valid because the company belonged to the landlord. The other two for cleaning (Collette’s Cleaners / Collette Cleaning Services) and decorating (Bizzard Decorators / BIzzard [sic] Decorators ) had no contact information. To be fair, TDS did not have issue with this. I blame TDS more for accepting invalid evidence.Admitted that it is policy to limit the number of “fair” ratings on the check-out report. Got the check-out day wrong. Said I didn’t leave appliance manuals when I left them in cupboard above microwave and have video proof. Said I left rubbish behind but no photographic evidence in report. Same person who conducts the inspection also confirms the report. Maybe that’s intentional? Otherwise people confirming themselves defeats the purpose of the “report confirmed by” check. Other minor issues:Contractors not identifying problems correctly. For example, an oven stopped working, contractor visits and I was told to please be patient as oven needs to be replaced and ovens of that size were not in stock. Waited 5 weeks before asking for an update. Contractor forgot about it. Had to come back to identify the problem again. Problem was actually the wall socket. Didn’t fix wall socket, just plugged oven in another socket.Contractor also mis-identified a washing machine issue on a Friday morning. Updated the ticket an hour later. Didn’t come back until Tuesday.Broken washing machine took over a week to be replaced. Asked letting agent about getting £20 laundromat fee reimbursed. 5 days later, got served a no-fault eviction notice. Asked to arrange with EPC surveyor to get updated EPC certificate. I contacted surveyor to say I wouldn’t be in on day of survey so please get keys from agent. Received poorly worded email from agent about 2 months later blaming me for delaying EPC certification. It ended up that Thornley Groves lost the flat keys or something and I had to be in to let surveyor in. This was especially frustrating. Upon moving out, I was asked for access to take photos and for viewings on 4 occasions. I tidied up. Got out the way / left the small flat so that double viewings could take place at same time. Go out the way to minimise the vacancy period of the flat. Spend ~£35k on rent over the years. Only to be hit with deposit deductions. Yes, a single hair in the bath tub and kitchen sink and finger mark on cupboard mirror is not wear and tear. But the supposedly 38 non-excessive wall marks caused by contractors replacing appliances should have been since in your “Tenants Essential Guide” you say that “We do consider normal wear and tear when conducting this report” and “We will deduct monies from your deposit… damage to the property beyond ’normal wear and tear’” even if it had been my fault. But Thornley Groves can’t really be blamed for this. I blame TDS. I recommend exercising right to quiet enjoyment unless agents want to do a temporary check out report and waive deposit deductions assuming condition stays the same during the last month. So.. Thornley Groves are ok when things are well. Staff need more training. Upper management need to review some laws. Enjoyed my stay. Things soured a bit towards the end.

MR · 13 November 2023

★★★★★ 5/5

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Excellent service from Kelly

We have an excellent experience viewing a property with Kelly McDermott today . We felt relaxed and able to view the property at ease . Kelly was extremely informative and knowledgeable about not just the property but the area . The best experience we have had by some distance viewing properties , and we will be highly recommending Kelly and her team to anyone looking to buy or sell a property.

Colin · 18 May 2024

★★★★★ 5/5

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I recently had the pleasure of working…

I recently had the pleasure of working with Joel from Thornley Grove city center agents, and I couldn't be happier with the experience. Joel's expertise and dedication made the entire process of buying a property seamless. His helpfulness and quick responses were truly remarkable, ensuring that every step was smooth and stress-free. I highly recommend Joel and Thornley Grove to anyone in need of a reliable and efficient estate agent. Five stars all the way!

Stephen · 19 February 2024