Trusted Agent profile · Altrincham
★★★★★
1,722 reviews across 2 platforms
213 Ashley Road, Hale, Altrincham, WA15 9TB
Collection By Thornley Groves's office in Altrincham, at 213 Ashley Road, is rated 4.3 out of 5 across 1,722 reviews on two platforms, including 48 Google reviews rated 3.9.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding service
I would like to express my appreciation for the excellent support I received from Thornley Groves Team regarding the recent leaking issue I had in the property, with special thanks to Amina Mirza, who went above and beyond to help me. They were prompt, and professional in addressing my concerns. Their clear communication and proactive approach made the process smooth and reassuring.
5/5
TrustpilotAbdullah Hussain from Thornley Groves
It has been 9 years since I started relying on Thornley Groves to manage my BTL properties in Manchester. It has always been easy and smooth.Abdullah Hussain is a professional property manager who helped me with many enquiries from rent arrears to checkout, from new tenant settlement to evacuation.He normally helps me to resolve my issue within 48 hours. As an experienced landlord, I feel Abdullah Hussain and Thornley Groves are trustable business partners.I strongly recommend Abdullah Hussain and Thornley Groves.
Dear K Zang, We thank you for taking the time to leave your Property Manager Abdullah a 5 star review, it's lovely to hear you would highly recommend us.Kind regards, Customer Care Team
3/5
TrustpilotAleaya Afzaal
We recently ended a tenancy, managed by Thornley Groves. I lost count of the number of property manager that came and went during the 8.5 years that we had it tenanted, so it’s a pity that the best one of all, Aleaya Afzaal, came along as we were preparing ro stop tenanting and sell. She has been totally on the ball and acted promptly on any issue that has arisen, that we have put her way. If she had been our property manager all along I would have give TG an extra star, at least.
5/5
TrustpilotGood advice and rapid letting of flat
From the moment I decided to let the flat the whole team at Thornley Groves gave good advice on rental levels and a wide range of other things that needed to be thought about and sorted. Ashley Smith was very personable when I met him, sensibly checked out the flat was at its best with lights on etc a few minutes before he showed a client up. The flat was let within a couple of days.
Dear David,Thank you for rating our Fallowfield Lettings Co-Ordinator, Ashley Smith, 5 stars.It is great to hear Ashley was so helpful and informative.Kind regards,Customer Care Team
5/5
TrustpilotSmooth Tenancy & Hassle‑Free Exit
I rented a property through Thornley Groves for just over two years and honestly had a great experience throughout. Getting the house was straightforward, the team explained everything clearly and made the move‑in process easy. During my tenancy, they were always professional and quick to respond whenever I had a question, which made things stress‑free. When it came time to move out, the exit process was handled really well, fair, transparent, and without any hassle. Overall, I felt supported from start to finish and would happily recommend Thornley Groves to anyone looking for a reliable letting agency in Manchester.
5/5
TrustpilotViewing for a property
I had a viewing at a property with Kelly McDermott, her service was amazing! She was so warm and welcoming from the minute we arrived. Kelly was knowledgeable about the property which helped a lot in making our decision. It makes all the difference when the person showing you around a property is as nice as Kelly was so thanks very much for that Kelly.
Dear Jodie,Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Kelly McDermott. It is great to hear that her warmth, welcoming attitude, and knowledge about the property made your viewing experience enjoyable and helped in your decision-making process.We'll be sure to pass along your thanks to Kelly. Kind regards, Customer Care Team
5/5
TrustpilotThornley Groves Monton: Excellent service
We have just collected the keys to our rental property and the entire process has been easy and smooth, has only taken just over 2 weeks from viewing to key collection. Lucy Johnson is very professional and kept us informed at every stage, making sure that our referencing progressed quickly. Kevin Russell met us to view the property, and again was professional and explained the process clearly. A completely different experience from other letting agents, we can’t recommend Thornley Groves Monton highly enough.
Dear Emma,We thank you for taking the time to leave Kevin & Lucy in our Monton lettings team a 5 star review. We wish you all the best in your new home. Kind regards, Customer Care Team
5/5
TrustpilotI was extremely anxious to go to the…
I was extremely anxious to go to the viewing not knowing what to expect however Karen filson the woman who showed me around was absolutely lovely n very kind answered any questions I asked was overall a very lovely lady n she did amazing job x very good at her job easy to understand very helpful n straight forward x
4/5
TrustpilotMy relations with Thornley Groves…
My relations with Thornley Groves didn't start with the right foot as they tooked over from Homes4U and there were lots of outstanding maintenance issues that Amanda had to quickly sort out as we as a tenants been waiting for years. She went above and beyond and sort out and now after almost 10 years of living in that house i feel comfortable and looked after. Thanks Amanda. Xx
Dear Carmen, Thank you for sharing your experience. We apologise for any initial challenges you faced during the transition from Homes4U to Thornley Groves. However, we're delighted to hear that Amanda was able to quickly address the outstanding maintenance issues and go above and beyond to ensure your comfort and satisfaction.Kind regards, Customer Care Team
5/5
TrustpilotAmanda O'Harte
As landlords we had a number of issues with Thornley Groves and our previous property manager.However, since Amanda O'Harte has taken over responsibility the service we have received from Thornley Groves has improved significantly.Amanda is a very personable and capable property manager who responds promptly to all our communications.She provides very good liaison between us and the tenants and has been extremely helpful in resolving a number of problems.
Dear Keith,Thank you for sharing your experience with us. We're delighted to hear that Amanda has been personable, capable, and responsive in handling your concerns. Providing excellent communication and support between landlords and tenants is a priority for us, and we're glad that Amanda has excelled in this regard.We are committed to providing the best possible service and will continue to work hard to ensure that your experience with Thornley Groves remains positive.Kind regards,Customer Care Team
5/5
TrustpilotA n excellent company and a brilliant Property Manager!
I own a rented property in Manchester and Katie Garner has been the Property Manager for some time. She is the most professional and conscientious, as well as most empathetic and understanding of people. Any issues or concerns are addressed swiftly as are replies to emails. Katie obviously really enjoys her role and this comes across very obviously in any communication. She is an excellent ambassador for the company. Thank you, so much, Katie!
Dear Cherryl,We appreciate you leaving Katie in our Vimto Gardens branch a 5 star review. It is brilliant to read you had a very pleasant experience.Kind regards,Customer Care Team
5/5
TrustpilotAwesome viewing experience with Kelly M
We've had 2 property viewings with Kelly McDermott and both were very positive experiences. On both occasions we were early and Kelly was already there waiting with a smile. She's very professional with a warm personality and was able to answer all our questions. Highly recommend!
5/5
TrustpilotHighly appreciate
I would like to take this opportunity to extend our heartfelt appreciation to Jeovely who was our point of contact at Thornley Groves during our tenancy and she was really responsive and supportive throughout. Thank you so much for making our stay more pleasant and positive.
Dear Maheshwari, Thank you for your review of Thornley Groves. Jeovely will be delighted that you took the time to acknowledge her kind and helpful service. We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent. Kind regards, Customer Care Team
5/5
TrustpilotStephen Boler - Ace
Stephen Boler, at Thronely is a great guy to deal with. Easy going... prompt... accurate...well researched... very pleasant and always gives us hope, irrespective of the multiple places he has shown us. :) I guess this partly is credit to his management and the company as a whole. One day Stephen... we will sign on that dotted line and click a photo ... with you handing over the keys to our new house. Cheers - Nallamchettys
Dear Venkatesh, Thank you for leaving Stephen Boler Altrincham Sales Consultant a 5 star review. Your feedback is greatly appreciated by Stephen. Kind regards, Customer Care Team
5/5
TrustpilotAmanda O'Harte
Amanda is extremely efficient and professional, and has assisted me with rental problems over the last two years. She has always been ready to help in any way she can, and has gone over and above at times and always got things done. I am very happy to have her as my Property Manager.
Dear Maxine,Thank you for your wonderful review! We’re delighted to hear that Amanda has been such a reliable and supportive Property Relationship Manager for you over the past two years. Her commitment to going above and beyond for her clients is truly commendable. We appreciate your kind words and shall be sure to share them with Amanda.Kind regards,Customer Care Team
4/5
TrustpilotExcellent customer service from the agent.
Your agent, Karen, was very courteous and answered my queries positively. She also gave me some great advice on how best to ensure I make it to the viewing list each time. I would be very happy indeed to use Thornley Groves Prestwich again, thanks to Karen's excellent customer service.My one criticism was with the listing itself, so only four stars, not five. The flat was listed as furnished, but the fire safety labels on all soft furnishings, including the bed, were missing. Karen told me that the landlord had the option of removing and replacing, or simply removing. Removing without replacing would turn it into an unfurnished flat, which is not what was listed on Rightmove.
Dear Donald,We thank you for leaving such a wonderful review for Karen at our Prestwich office. We note your feedback and shall ensure this is passed across. Kind regards,Customer Service Team
5/5
TrustpilotAshley was super helpful
Ashley was super friendly and helpful when going for viewings and very quickly approved our application! He also helped us get between viewings which would’ve been an issue if he hadn’t so we’re very grateful for that:) The only issue we had is that we’d booked a viewing for a place and they didn’t have the keys and couldn’t prioritise us on the waiting list to view it after Xmas.
Dear Customer, We appreciate you rating Ashley our Lettings Coordinator 5 stars.Reviews like yours help other when choosing their agent.Kind regards,Customer Care Team
5/5
TrustpilotI have been using Thornley Groves for a…
I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants.
Dear Sheila, Thank you for taking the time to leave a review for Thornley Groves Manchester. We're delighted to hear that Aleaya provides such responsive and personal service. It’s great to know that our local expertise helps foster a cooperative relationship. We really appreciate your kind words! Kind regards, Customer Care Team
5/5
TrustpilotThis is a review for Amanda O'hearty…
This is a review for Amanda O'hearty property manager at Thornley Grove estate agents. I had issues with moving in to the property and I was passed on to Amanda as our property manager. I think this is a great idea to have a property manager as normally estate agent just tend to forget you once you have paid all the deposit and rent etc. Amanda is a pleasure to have as a property manager, she always goes the extra mile to sorting out issues, we had an issue which didn't get fixed for 5 weeks but Amanda managed to get it all sorted quickly, and efficiently. I only have five start here because of the help, support, understanding professionalism and care I have received from Amanda. I am looking forward to be staying here for long as I know I have a caring manager in Amanda who always goes the extra mile to get things sorted.
Dear Rayhan, We thank you for leaving our Property Manager Amanda such an amazing review, it's brilliant to hear you were so impressed with the service she has provided.Kind Regards,Customer Service Team
1/5
TrustpilotDO NOT USE THORNLEY GROVES
AVOID THORNLEYI do not write bad reviews normally, but unfortunately Thornley has been so bad I don't want anyone else to suffer in the same way. Below you will find the abrasive mindsets that Thornley Groves adopts:1. Landlords are wealthy. Charge them for everything.2. Agents time is more important than the landlords time.3. Add big mark ups to contractor fees, cleaners, plumbers whatever you can think of.4. Do as little as possible. 5. Charge as much as possible. 6. Do not think of solutions, just charge the landlord (they're wealthy).7. Make things difficult so the landlord thinks we are adding value. 8. Use an out of date accounting system.9. Preventative Maintenance? What's that?...just charge the landlord.10. If the landlord decides to leave Thornley Groves, make the handover to any new agent as difficult as possible. That will teach them!I am not a wealthy landlord and I lived overseas for many years, so was unable to compare the market. Thornley simply charged me extortionate fees on the hope I wouldn't check, and unfortunately I didn't. My bad. I left a review previously about Katie who managed our property was sweet but even then I mentioned the rocky patch, that rocky patch was not just a patch. Now that I am resident in the UK again I decided to check the market. I was shocked at how much Thornley Groves were charging me compared to the market. My fault I know. The challenges really arose when we signed up a new letting agent. It was like Thornley were throwing a tantrum. They refused to be helpful, they made the new agent runs around, refused to respond to her questions, made it difficult to get the keys for handover, claimed they had got the end of tenancy cleaners in, then told the cleaners only to clean the microwave and the cooker, then charge the landlord and on top of that hadn't bothered to ensure the property had a valid EICR.The new agent found a new tenant and despite Thornley promising a handover date and a clean, had to book a hotel for a few nights as Thornley hadn't done what it said it would and to top it off, the new agent had to employ another cleaner to actually clean the property. There is so much more, my recommendation. Choose someone else.
Dear John,We are genuinely sorry to read your review and would like the opportunity of investigating your comments further. Please e mail complaints@thornleygroves.co.ukKind regards, Customer Service Team
5/5
TrustpilotPossession of my Property after eviction
I have been waiting to show a gesture of appreciation to write a glowing review for our letting agent, Thornley Groves (TG). Being an overseas landlord, we have to leave our trust to the letting agent. There are countless proce-dures and paper work when we encountered a tenant who stay with rent arrears and also failed to contact. The tenant is complicated, the process and procedures from contacting tenant, seeking legal services, solicitors, time to wait for court hearings and application to bailiff eviction are all lengthy, but the team members of Thornley Groves, from Debt Recovery Manager (Eleishia Rowe, Lucy Hobson), Account and Finance team, Rent Arrears Team, Property team had kept us updated at the drop of a hat whenever we had concerns. In particular, I can imagine the hardship and stress when anyone had to face such a difficult tenant, when behind scene witness the eviction process that matter so much to the family who also have tons of personal issues! We are so grateful for the effort you (Thornley Groves team) that kept us informed and confident while navigating this major milestone. We are so very happy to share our experience to help encourage others to get in touch with you should anyone who encounter anything similar. Everything is well done and handled in good hands!Thank you so much for a keen eye and expert guidance in navigating this challenging and exciting step forward for our family in helping us to get back our HOME now!
Dear Cecilia, Thank you so much for leaving such a kind and glowing 5 star review for our accounts and property management teams at Vimto Gardens. They will ensure to keep up the amazing work! Reviews like yours will help other landlords when choosing to let their property. Kind regards,Customer Service Team
5/5
TrustpilotGood customer service
Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service
Dear Helen, We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the Manchester Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated! Kind regards, Customer Care Team
5/5
TrustpilotIssue Reported In Apartment
Amie Annand has provided great service from when I first contacted her in regards to an issue I wanted checking. I’m very grateful for the service that was provided.
Dear Dayo, Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Amie at Thornley Groves. Amie will be delighted that you took the time to acknowledge her great service! Kind regards, Customer Care Team
1/5
TrustpilotWhat could have been a great rental…
What could have been a great rental experience left us feeling totally let down. We viewed a property and were accept as tenants. When I viewed the property I flagged a number of things including the fact the dishwasher was not at all useable as the seal was broken. I asked that this along with a door handle and the toilet flush be fixed prior to move in. The dishwasher was not fixed, in fact it was still not fixed by the time we moved out 7 months later. I was assured it would be dealt with soon after we moved in, I flagged it multiple times while we lived there including on their fixflo system. To add insult to injury, 2-3 months after we had left I received an email from someone asking if it had been dealt with.Then we have the window saga! A few days after moving in we flagged that there was a noticeable draught coming from some of the windows and asked that these be looked at. We were told the landlord wanted to fit some new glass in the windows anyway so would take a look at them when he did this. We were told the day he would come and then he didn't. We were told there had been some kind of confusion and that the landlord had only picked up the glass, not meant he would install it. They never got back to us about this until 4 MONTHS later. When with about an hours notice they told us the landlord wanted to come to fit new glass. We said this wouldn't be possible at this short notice but any other date would be fine. The landlord left the glass outside the flat and it still had not been installed when we left.The hot water saga:Something had gone wrong with our boiler and we had no hot water. We were without hot water for 8 days before they sent someone round who did something to the radiators and noticed a fault on the boiler. A temporary fix was done while a part was waited on. But lo and behold.. the hot water went down again, but contacting Richard our building manager and he was now on annual leave. Our building manager had gone on holiday, both the email address and phone number he had in his out of office were incorrect. The contact we had with Tara whilst Richard was away was disgusting. We were sent an email containing this:"Following on the landlord has just responded as of 2mins ago, they had advised previously they have spoken with you in relation to the boiler on how to “operate it” they have advised me to update you on, should the boiler have a genuine fault they will cover the cost however, it if is because of it being used correctly then the charge will be with you."We had never had any contact with the landlord at all. We weren't even left with as much as a manual on how to use the boiler. And actually- there was a genuine fault as had been identified previously. This wasn't sorted until Richard came back.All in all... they will be great as long as nothing goes wrong. But if it does they will be less than helpful. Basically great if you don't need them to do their job
Dear Sarah, We are sorry to note you did not receive the service expected from us, we would like the opportunity of looking into this further.Please e mail complaints@thornleygroves.co.uk directly.Kind regards,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Collection By Thornley Groves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Altrincham.
