Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Good customer service

Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service

Helen · 13 May 2026

★★★★★ 5/5

Trustpilot

Issue Reported In Apartment

Amie Annand has provided great service from when I first contacted her in regards to an issue I wanted checking. I’m very grateful for the service that was provided.

Dayo · 15 September 2026

★★★★★ 1/5

Trustpilot

Awful agency

Awful agency. Unable to deal with management companies, overcharged on bills including falsely charged 20% VAT, they're withholding our deposit despite confirming it will be released in full. The Lightwell in Manchester is to be avoided. Tenants lived without a cooker, a fridge and basic appliances and they have no sense of urgency, or desire, to deal with inherent problems. An arrogant, careless and unsympathetic company who haven't a modicum of decency.If you have the option to go elsewhere do it. They're a typical estate agent and simply don't care. We wish we'd have heeded other reviews. We moved out weeks ago and they're still causing stress. Aimee Hobson was their saving grace, the rest don't care.*Edit in response. All the above was taken through numerous different agents and the full complaints process, nothing was resolved. This was a process that lasted months. We haven't recovered any money from overcharged bills and VAT, Though we finally have our deposit back having been direct to TDS.

Michael · 28 February 2023

★★★★★ 5/5

Trustpilot

A stress-free tenant change thanks to excellent staff

Since I have liaised with the right people, mainly Amber and Lucy, I couldn’t be more delighted with the service, care and attention I have received. I was very worried I needed to completely renovate my flat, but Amber convinced me this wasn’t the case and pointed out the areas that just needed a bit of attention. This took a lot of stress out of the whole procedure of changing tenant. I really can’t recommend Amber highly enough. She definitely needs a pay rise!!

Kalamazoo · 21 February 2023

★★★★★ 5/5

Trustpilot

Highly Recommend Karen Filson for Your Next Rental Search

I recently had the pleasure of working with Karen Filson when searching for a new rental property, and I cannot recommend her highly enough. From the moment we started working together, she was incredibly responsive, professional, and knowledgeable.Throughout the entire process, Karen was a great communicator and kept me updated every step of the way. She was always available to answer my questions and provide guidance, and I appreciated her honest and candid feedback.Overall, I had a fantastic experience working with Karen, and I would recommend her to anyone in the market for a new rental property.

Zakir · 15 February 2023

★★★★★ 5/5

Trustpilot

Manage our let property

Manage our let property now for a number of years. Always very prompt and professional. Recently Grace Edmundson has taken over our property management and has been very good.

Graham · 11 September 2026

★★★★★ 1/5

Trustpilot

Truly awful

Wish I could give 0 stars. Just awful. Please if you are considering renting/buying from this company just don’t! We are students and haven’t had our complaints/worries taken seriously since we moved in. Staff are rude, unhelpful and flaky. We’ve had a bathroom leak since November which they’re still failing to fix (it’s dirty toilet water because the toilet wasn’t installed correctly), and is now leaking through to the kitchen. There is mould covering the basement, and in the bathroom, and they did not stick to their side of the tenancy agreement (eg installing a burglar alarm which they said they’d do). Staff never get back to us when they say they will call us back, they are truly awful. I’m not sure whether they vary across the country, but avoid Manchester Thornley Groves at any cost!!!

Jessica · 4 February 2023

★★★★★ 1/5

Trustpilot

AVOID! AVOID! AVOID!

Worst experience when renting. Their treatment feels actually illegal. We vacated a property nearly two months ago and haven’t received our deposit back. What’s worse, we don’t even know the reason for the delay!! There is absolutely no point in trying to phone them as the NEVER pick up the phone. Furthermore, they take days to reply to emails, if that’s your lucky chance and get a reply, as it normally takes several emails to get any sort of response from them.

Marta · 2 February 2023

★★★★★ 5/5

Trustpilot

great service

had a really easy time renting with thornley groves. Hannah specifically was really quick in getting back to emails and helping us out when required, would recommend to anyone renting!

Tyler · 2 September 2026

★★★★★ 5/5

Trustpilot

Thank you Daisie !

I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.

Elizabeth · 13 May 2026

★★★★★ 5/5

Trustpilot

Umar (Fallowfield Branch) - great person. Thank you.

There is a light at the end of the tunnel. Thornley and Groves has responsible and professional peoples onboard. Thanks to Mr. Umar (Fallowfield Branch) - this is a great person with the skills of wide expertise. He has been able to brake through the fog spread by the Fixflo scam software recently used by TG and face to the necessities of the tenant-landlord couples. He also employed his abilities to understand the people's need to look at that from different prospective and finally resolve all the issues and make this tenant-landlord couple happy and to prosper. Unfortunately simple e-mails and phone calls were used to make a business and happiness for all parties involved. Fixflo stayed aside. Thank you Umar for your attention and efforts - it is much appreciated by this landlord and hopefully by the tenant.

Dmitry · 25 January 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs - Prestwich branch

On the 11th July 2022 I received confirmation that my offer on a property had been accepted. As of 17th January 2023, I am no further to moving into the property than I was over 6 months ago. Since July, Thornley Groves have provided misleading and false information. There is a tenant currently in the property I am purchasing. On the 7th September, I was told the section 21 notice had been served to the tenant and court proceedings had started. This was in fact a lie, or at best complete incompetence a failure to check facts. Court proceedings actually didn't start until 14th December, over 3 months later. If the truth had been told to me back in July, I could have looked for another property and been in my own home by now. The incompetence of Thornley Groves has cost me solicitors fees and mortgage broker fees. By the agent's own agent's admission, ‘paperwork wasn’t checked.’ The property was never available to be purchased, the appropriate paperwork was never checked, and at every step, to cover their incompetence, they lied. Whether you're are selling, buying or renting, avoid at all costs.

Michael · 17 January 2023

★★★★★ 5/5

Trustpilot

Akash, the best agent in town

We had used Thornley Groves for our property in Hale for a number of years and initially we had some reservations, particularly as we are based overseas. After Akash (Aponsu) became our primary contact everything has been so much smoother and we feel completely reassured that our property is in good hands. Akash is transparent, responsive, professional and genuinely a pleasure to deal with.

Matt · 12 March 2024

★★★★★ 5/5

Trustpilot

Attended a property viewing for a home…

Attended a property viewing for a home on sale in Eccles. The estate agent, Kelly was at the property when I arrived. Kelly was really friendly, showed me around the house and gave me key information/facts for both the property and area. This was really helpful as someone not from the area. Extremely professional - would highly recommend.

F · 30 June 2024

★★★★★ 5/5

Trustpilot

Olivia was fantastic!

Olivia was fantastic! She showed us our dream flat and let us stay for as long as possible and encouraged conversation around the amenities and and liveability of the flat. She guided us through the whole application process and kept us updated. We felt really looked after with Thornley Groves.

Alice · 5 November 2024

★★★★★ 5/5

Trustpilot

great experience of selling my house

I have great experience of selling my house with the assistance of Rebekah McCabe. Rebekah maintained excellent communication throughout. She facilitated the selling process and assisted in solving the problems while I was not available because of geographical reasons. She collaborated very well with the client and was really reliable. Her performance is greatly appreciated.

MAS · 11 October 2026

★★★★★ 5/5

Trustpilot

The memory of a satisfying viewing

I was on an appointment with Kelly McDermott to view a house. Everything was great. The appointment was confirmed in advance and she reminded us again on the phone the same morning. Kelly was waiting for us in front of the house earlier than the appointment time. She showed us the house with patience and kindness, listened to our opinions and answered all our questions. She reminded us that she will let us know if a suitable house is found according to our needs. I hope we can find the house we want through this agency and get peace of mind.

Maryam · 24 December 2022

★★★★★ 5/5

Google

It was a pleasure dealing with Thornley Groves for our recent purchase. Their manager Tom was a superstar! Nothing was too much for him and despite issues with the legals, he took control and ensured a smooth transition. He is a vital asset to the company and it was a pleasure dealing with him. I would recommend Tom unreservedly to anyone looking to either sell or buy a house !

Aneesha · 12 October 2023

★★★★★ 1/5

Trustpilot

Read the small print

Pages into our assured shorthold tenancy agreement it states that giving notice before the end of our contract we are liable to pay 2 months' rent plus some sort of dreamt up landlord fee of £700+This is after renegotiating our tenancy increase of 60%, (£850 to £1400) down to £1000 back in April. Happy and relived to not be paying £400 extra pcm but of course we are stumped with this! Did Michael the landlord know of this proposed rise? Not only are tenants misrepresented but landlords also by scheming middlemen.It doesn't end there. Can you get Akash Aponsu on the end of a phone? Thorny Graves hides behind a pathetic online messaging system to log faults. Replacement of the broken washing machine took 8 weeks. A faulty light took 6 weeks to fix. Electrician was sent to the wrong address too.Queue templated 1 star reply from TG...

Toby · 14 December 2022

★★★★★ 5/5

Trustpilot

Honestly the best estate agents we’ve…

Honestly the best estate agents we’ve ever had, and this is our sixth move. Claire Blackham is efficient, reliable, and very pleasant to communicate with. All the team, Chris and Jamie likewise. No other agents have come anywhere near their quality of service. There is no b%#!%t! Well done!

Clare · 12 November 2024

★★★★★ 1/5

Trustpilot

Awful Company

I've been a tenant at my rented property for near 10yrs. It has changed hands several times since then, most recently from Herwald to Thornley Groves.Herwald was amazing, always on hand to help, and offers a quick service when needed.Thornley Groves however seem to be the opposite.My daughters bedroom has a leak, which has ruined the ceiling, and despite my best efforts to reach TG, this remains unresolved for several months.I am now also without a working shower for near two weeks.They never answer the phone and I have only received one call back following several voicemails. The agent who did call back seemed disinterested and his tone suggested, speaking with me was a chore.Really unhappy with the service.I'll be leaving regular negative reviews until this is resolved.

Wayne · 10 December 2022

★★★★★ 1/5

Trustpilot

Unprofessional and incompetent company

Unprofessional and incompetent company. They are only interested in your money and even if you are a good tenant they will kick you out with a section 21 notice to increase the rent and get an other tenant. This company has caused me a lot of stress and anxiety, they have been harassing me for a rent that was already paid and they are now asking me for more money to clean an apartment that I left absolutely clean. Don’t rent an apartment with them they are the worse in Manchester. They have no soul whatsoever and they will harass you even if they are wrong. This people are the worst company I have ever dealt with. They should be ashamed of theirselves for kicking people out their houses with this financial crisis and this cold. Especially Katie and Gabriel.

Clara · 9 December 2022

★★★★★ 5/5

Trustpilot

We had a good experince with Milena…

We had a good experince with Milena Bobeva from altricham branch of thornley groves. She is very calm, professional, friendly and responsive. Highly recommended.

Sabiha · 1 October 2026

★★★★★ 5/5

Trustpilot

Great experience

Really pleased with the service I received from Thornley Groves throughout the whole process. James, Jess, Claire and the rest of the team were all great to deal with.

Rob · 27 August 2026