Collection By Thornley Groves Altrincham reviews

★★★★★ 5/5

Trustpilot

Thornley Groves and Akash Aponsu

I've been renting with Thornley Groves Estate Agents for over a year now and my experience has been nothing short of exceptional. The procedures and flow are incredibly smooth and professional. I must give a special mention to Akash Aponsu, whose reliability, efficiency, and excellent communication skills have made my experience even better. He's been incredibly helpful throughout my tenancy.

Timothy · 1 March 2024

★★★★★ 5/5

Trustpilot

Been renting with these for 3 years

Been renting with these for 3 years, they have been fantastic, always helpful, especially Amanda o'harte who as always gone out of her way to help me she as been amazing, i always ask for Amanda she is easy to deal with and makes me feel comfortable.

Stuc · 18 October 2024

★★★★★ 1/5

Trustpilot

Two weeks without a shower!!

Two weeks without a shower!! How is this acceptable!!?? I have called and left messages and been constantly ignored. I spoke to someone today and they told me someone will call you back in 3 hours and to my surprise.....nothing!!!!I am beyond furious. I'm not sure if you've noticed but we're having a heatwave and we have to go to a friend's house for a shower. I am now seeking legal advice. I want compensating for the way you have treated us.

Anon · 16 July 2022

★★★★★ 1/5

Trustpilot

Fake 5 star reviews

We were renting through homes4U (horrendous criminals we've gone from bad to worse) and suddenly got an email, the day before our rent is paid, from Thornley Groves saying do not pay homes4U pay us instead. Why would we just suddenly pay a full month's rent to people we don't know?! So I emailed back asking how do we know this isn't a scam? and my partner called homes4U asking "what's going on?" Homes4U said yes this is correct!!So we paid our rent and then Thornley Groves started sending nasty emails saying we haven't paid our rent, we're behind now pay it immediately. My partner sent them an email with a statement from the bank to say we have paid our rent which soon shut them up!! This is frighteningly unprofessional but they won't care less they're as bad as every rental company. When we moved into the property there was a faulty bath and shower. We can't use the bath because if we fill it even slightly the maintenance guy told us we'll be through the ceiling and into the shop downstairs (it's still not been fixed) So we only have showers and now our shower is broken. Thornley Groves are currently ignoring our phone calls and emails. I would like to know where I am now supposed to have a wash!! I'm starting to wonder how this is constantly allowed to go on. They're not the first and unfortunately won't be the last criminal rental company. When will things change and people renting properties be better protected?This shouldn't be allowed to continue. I've also been reading a few of the other bad reviews on here and have noticed the generic reply they have been getting from "customer care" which is an email I'm guessing nobody replies to.I knew I would receive a generic reply.There is a heat wave and you are still ignoring my calls and messages and I still have no shower!!

Anon · 11 July 2022

★★★★★ 5/5

Trustpilot

Highly recommended

We are very satisfied with the sale of our property through Thornley Groves.Clare Carpenter is very professional and we were kept informed at each stage of the process.The regular email updates on visits was very much appreciated as well as the feedback received from each potential buyer. The management of communication by Clare between us and the buyer was dealt with promptly in order to avoid unnecessary delays in the sale process. Managing the sale of a property in the UK from another country can be a worrying process but the team at Thornley Groves ensured that everything went smoothly including the recommendation of a good solicitor for the conveyancing.We wouldn't hesitate to recommend Thornley Groves for the sale of a property in the Monton area.

SUSAN · 6 July 2022

★★★★★ 5/5

Trustpilot

On viewing our new property

On viewing our new property, I can’t recommend Kelly McDermott of Thornley Groves Monton enough. We viewed our new property twice and each time was a great experience. Kelly is extremely welcoming, friendly, bubbly and answered all of our questions each time. Thank you so much Kelly for a lovely experience.

Lina · 10 August 2024

★★★★★ 5/5

Trustpilot

Leigh Johnson (Prestwich office) is top…

Leigh Johnson (Prestwich office) is top class superb and hugely professional. She is always available and ready and willing to sort issues immediately. This young lady not only talks the talk but she walks the walk too. Does what she says and says what she does. Really thrilled she is my point of contact and only wish she were able to look after all of my properties. Thank you Leigh for restoring faith. Vanessa Maag

Vanessa · 18 January 2023

★★★★★ 5/5

Trustpilot

Great Service

Having previously used Thornley Groves to sell a property , we had no problem selecting them when selling my Mums property in Monton. Once again Clare Carpenter and her team were more than helpful and professional . We were thrilled when Kelly Mc Dermott arrived to do our valuation . Kelly has an amazing gift for selling property .And once again she didn't let us down . Flat sold on second viewing . Many thanks to a pain free sale .Maria & Phil Travis

Phil · 10 June 2022

★★★★★ 5/5

Trustpilot

I would highly recommend Thornley…

I would highly recommend Thornley Groves Estate Agency whether looking to sell or rent a property. This company have managed my previous tenancies and the staff are always very cooperative, friendly and extremely professional. A special thank you to Kevin and Adeeb from the Monton branch for your incredible speedy responses and assistance with my most recent enquiries. The collaboration with Barlow White has only seemed to strengthen the business as a whole. Thanks again for all your help over the years.

Nicola · 31 May 2022

★★★★★ 5/5

Trustpilot

First move with Thornley Groves, 5 star service

Me and my partner bought a first home from Thornley Groves. From the start they’ve been extremely helpful, particularly Kelly, she was so lovely and down to earth and kept me updated the whole way through, she was genuinely excited for us and was nice knowing that such a big move was being dealt with by somebody like her. Would also like to mention Clare who dealt with our move and Tom who answered our queries and arranged extra viewings for us. Would not hesitate to use Thronley Groves in the future for both buying and selling!

Charlotte · 30 May 2022

★★★★★ 5/5

Trustpilot

Delci Was Very Helpfull Efficiant and…

Delci Was Very Helpfull Efficiant and Prompt She Kept in touch Regarding My Rent Request All Was Sorted Before September 😊 Brenda Pearson

MRSBRENDAPEARSON · 4 September 2026

★★★★★ 5/5

Trustpilot

Great service from Thornley Groves in Prestwich

Great service from Thornley Groves in Prestwich in the five months since they bought out our local agent. They have been proactive and communicative, offering a caring and professional service. Liam has been fantastic, ensuring that the work required in our most recent buy to let purchase was identified, organised and carried out promptly with suitable tenants subsequently being found within a day of it being advertised. Liam is assisted by an efficient and dedicated team. We have no hesitation in recommending Liam and all at Thornley Groves in Prestwich.

Michael · 28 April 2022

★★★★★ 5/5

Trustpilot

Hannah Murray at Thornley Groves

Hannah Murray at Thornley Groves, has been amazing as always but this time when over and above for me. Great job great service.

Mr · 2 September 2026

★★★★★ 5/5

Trustpilot

Amanda has been really helpful in…

Amanda has been really helpful in getting a long list of issues sorted in our flat. She was friendly, understanding and efficient in arranging work to be done and furniture replaced. Thanks to her help it feels like a comfortable and homely place to live and we feel like we can always contact her should we need to.

Anna · 29 February 2024

★★★★★ 5/5

Trustpilot

Great Service - Tenant checkout

I had a recent tenant checkout that required a fair amount of interior work in order to ensure the property was in good order for a quick letting for the new tenant. Katie Garner was great in getting the work carried out swiftly and to a good standard. She also then followed up to check everything was okay and sent me photos to confirm the work had all been completed. This was excellent service and kept me informed of how this work was progressing and when it was fully finished so thanks again for all of your efforts!

Nigel · 2 April 2022

★★★★★ 3/5

Trustpilot

Rental - From Application to Move In

The initial viewing and subsequent office administration relating to the application process was handled very helpfully and professionally by Laura & Hayley at the Monton Office. The actual process of getting the keys and moving in was reasonably smooth, again helped by Laura & Hayley.(5 stars for them both). The onliine application process through Goodlord presented a big challenge to us, being of later years and not very tech savvy. Quite frankly it was hard work and very time consuming going through all the online processes, uploading, downloading, photographs, scanning documents etc. etc. What happened to simple paper forms being filled in and discussed with actual people? (2 stars for this aspect of the process) The Property Management aspect of the process, in our opinion, leaves a lot to be desired. The inventory was (and still is) incomplete (e.g. no meter readings) and not completely accurate, No instructions were forthcoming about items such as the security alarm. Several emails sent have been ignored to date ( over a month into the move). Fortunately we were able to get some help from the previous tenant and his experience on these matters concurs with ours in this respect. (1 star for this aspect of the process). Perhaps some (re)training in customer service and communications good practice might be considered by the agency for those involved in this aspect of the business. Overall we are very happy at the property and have settled in well. We just hope that we we don't have problems getting any property issues that may arise over the year dealt with promptly and efficiently. We shall see and add our experiences to this review in due course.

Richard · 29 March 2022

★★★★★ 5/5

Trustpilot

Kelly McDermott is a star

Have viewed properties for a few months now and Kelly McDermott is the best agent we have interacted with. She is very professional and knowledgeable. Questions were answered and advice was given. These are not something we have experienced with other agents whom are often unable to tell much about the property or the area etc. Kelly is very easygoing and fun to talk to, my kids love talking to her as well. Her response rate is also impressive, it's useful to get things moving when it comes to a big event like buying a property. We are glad to know someone with such a high standard of service. Highly recommend this company and Kelly McDermott.

MC · 26 March 2022

★★★★★ 5/5

Trustpilot

New let organised through Sale Branch

Thornley Groves Sale Branch recently arranged a new let for my rental property, it all went smoothly and I felt informed and supported throughout. Thank you to all involved, Emily Guy, Natalie Forgrave and special mention for Caragh Bentley and Emma Slabbert who guided the process through so professionally.

Catherine · 6 October 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

Thornley Groves Estate Agents are hands down the most incompetent, rude, unprofessional body I have ever had the misfortune of dealing with, and I have never even been their client. They allowed a property they manage to leak down into mine for around 8 months - ignoring the urgency and leaving their landlord with a significant headache, repair bill and looming legal action. His tenants vacated and he continues to lose rental income because of their inaction. Nothing is a priority to them, unless you send a critical email, in which case they will then spend hours responding with petulant and childish remarks about how everyone else is at fault for their shortcomings. I am currently in the process of taking action against them with regulatory bodies and the ombudsman. Avoid at all costs.

Robert · 24 February 2026

★★★★★ 5/5

Trustpilot

She was very nice and understanding…

She was very nice and understanding also answered all my questions with good replies I appreciate her tour of the properties

Scott · 9 September 2026

★★★★★ 1/5

Trustpilot

The worst estate agency ever

The worst estate agency ever. Thornley Groves gave me nothing but stress. Flat was clean when moving in, but no light bulbs changed, the bathroom was falling apart, sink was clogged. The property manager was very rude and condescending. He blamed the cleaning company for leaving the sink clogged and not changing the bulbs. Last time I checked a cleaning company is supposed to clean the property only. I asked for their maintenance team to come and fix the problem but they ignored my request. The most unprofessional, unresponsive, useless people I have ever had the misfortune to deal with. Avoid this agency at all costs.

Lins · 27 February 2022

★★★★★ 5/5

Trustpilot

Overall great experience

Overall great experience dealing with this lettings agency. Firstly, the lettings consultant Eve helped me secure the property with the landlord and the entire process between scheduling viewing and the property being taken off the market took a few days. There was a small issue later down the line which could have potentially affected my move in date involving the landlord, but Lettings manager Gabrielle acted quick and ensured I moved in on time and without problems. The team overall are friendly, helpful and responsive.

Viktor · 18 February 2022

★★★★★ 1/5

Trustpilot

Ridiculous company

I don’t even know where to start. We didn’t have heat for the first 3 days we moved in (very illegal) and the company did not make this a priority. Not having heat in November is absolutely unacceptable. The apartment was not cleaned and stuff was left in the apartment by previous tenants. Trying to get ahold of anyone at the agency has been almost impossible. It takes 3-4 emails before anyone responds.

Kristin · 16 December 2022

★★★★★ 5/5

Trustpilot

Communicative, positive and supportive from valuation to completion

Our experience of selling our flat with Thornley Groves has been positive and supportive from beginning to end. Andy Clayton was enthusiastic and determined to sell our flat at a price we were happy with and this showed from the first time we met him at the valuation through to completion. Andy has been consistently communicative - always informing us of new viewings, amended viewing times and feedback received from each viewer. He supported us in our onward purchase by offering his insight and this was greatly appreciated because this was him going above and beyond his role. After finding a buyer Andy continued to show determination by chasing solicitors and keeping us in the loop throughout. Thornley Groves might be new to the Didsbury estate agent market but we actually felt that this was an advantage for us - there was a personal touch and a real effort to do their best from day one. Thank you!

Holly · 10 February 2022