Collection By Thornley Groves Altrincham reviews

★★★★★ 1/5

Trustpilot

The most incompetent letting agents…

The most incompetent letting agents imaginable.They left us with no boiler - no heating or hot water - for over 3 months. No updates about repairs, our property manager did not even answer emails or the phone to us.Then our ceiling fell down. Over 2 months later and plasterboard is still falling. Our kitchen is unusable and unsafe - "not an issue" they say. Water is dripping down our walls due to a roof leak. We reported this 3 months ago - still not fixed! Our water is not shut off due to the leak and ceiling collapse. How much compensation are they offering? £250. £250 back when we have paid £3000 in rent on a house which is UNSAFE and UNINHABITABLE. Our landlords had no clue that the ceiling had collapsed. They were horrified when they come round to see the house. They are obviously moving to a new letting agent.Do not rent with these people! They will leave you in an unsafe house for 6 months and offer you £250 for the "inconvenience". The council is investigating and their next step is forcing Thornley Groves to repair the house as they clearly are incapable.Edit after their response to this review: we have already complained to that exact email - after 2 months of being dismissed, we had our final offer of £250 and shut down any further communication.

Euphemia · 23 November 2022

★★★★★ 5/5

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Best Letting Agency- Thornly Groves Monton

I had the best experience with Thornley Groves (Monton) as a letting properties agents. When I moved in to the Uk, I was facing a lot of trouble finding a property because I didnot have previous tenancy history in the UK. Kevin Russel was my saviour in this regard, he was so helpful right from the viewing, application and all the way till referencing process. He helped me secure the deal and resolved each query put forward.In the later stage we had the pleasant encounter with Lucy Johnson. She arranged our tenancy agreement, provided us with all the required documentation, coordinated matters with the property manager and made the moving process so smooth that we were at so ease.In the beginning there were some issues with the utilities top up meters, and while they were finding a solution, she helped us with complimentary top up. She is always there when you need any help, quick email respone, efficient and caring. She is very responsive on the phone and if the call is not attended she calls back within few minutes. I highly recommend both of them and a massive thank you for letting us start our rental journey in the UK.

Syed · 18 November 2022

★★★★★ 5/5

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Great experience as a landlord

As a landlord it’s essential to have a good relationship and trust your agent. I was relieved to learn as part of the merger with Homes4U & Thornley Grove that Vicky Kelly & Emily Guy have remained part of the team. I’ve worked for years with Vicky Kelly who is extremely organised, knowledgeable & personable. You couldn’t ask for more! And in recent times I have dealt with Emily who equally communicates brilliantly and gets the job done efficiently. These two ladies are invaluable assets to Thornley Grove. I can’t comment on the rest of the company as the merger is in its early days & I’ve never needed to go beyond Vicky & Emily.

Colette · 15 November 2022

★★★★★ 5/5

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Natasha Conway is the glue that holds…

Natasha Conway is the glue that holds it all together! I have plenty of experience with property transactions and without fail the most frustrating part is agents/solicitors not doing what they say when they say. Natasha is a real breath of fresh air in this regard, always replies straight away, never makes you feel as though you are a nuisance and knows exactly what is needed to keep things moving. An absolute dream to deal with, I can’t speak highly enough of her.

Customer · 11 November 2022

★★★★★ 5/5

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House viewings

My partner and I recently had a couple of house viewings with Thornley Groves in Monton and were shown round by Kelly McDermott. Kelly was polite, enthusiastic and very informative regarding both the properties/local area. Kelly’s service left a great impression and we would think about using Thornley Groves again in the future.

Paul · 24 August 2024

★★★★★ 5/5

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I can't recommend Liam Pope at Thornley…

I can't recommend Liam Pope at Thornley Groves highly enough. Mine isn't a high value property, but this didn't seem to matter. Liam sold the property very quickly and professionally. Any calls or emails were answered straightaway and he couldn't have been more helpful and hardworking. Not only is he professional, he even offered to get my shopping when I broke my ribs and couldn't get out! How kind is that! I really cannot fault Liam and his team and would recommend very highly to anyone looking to sell their property.

Veronica · 15 October 2022

★★★★★ 5/5

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Great team work

Doug, Colette and the team from Thornley's sold our house for us recently, Colette leading.At all times we were kept fully aware of how things were getting on. The property had tenants in it, and they too were impressed with the service they received.We had three viewing days and were provided with feedback very quickly after each on, without having to chase. Everything went very smoothly, and we would definitely recommend the Altrincham team. Many thanks to all, especially Colette!!

Gabrielle · 11 October 2022

★★★★★ 5/5

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Karen Filson

Karen Filson has been supporting my wife and I in trying to find a new property, and we have now been successful in locating a place. My wife and I had a lot of specific requests for a place andKaren has been very helpful, patient, and just overall made us feel valued as customers.We have been renting with Thornley Groves over the last year, but have to say that Karen has gone above and beyond to ensure we felt supported and had a specific person we could speak to, to take care of us through the stress of trying to find a place in these very competitive times.Thank you Karen.

Sebastian · 9 October 2022

★★★★★ 4/5

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Positive experience with Liam Pope of Prestwich

I had a very positive experience overall with getting some rooms rented out - specifically with Liam Pope of the Prestwich branch. He was very on top of things - kept continuous communications, responded swiftly, assuring and efficient. He also went out of his way - he would response late at night and even weekends to ensure things kept progressing. He was also friendly and patient throughout - maintaining a positive attitude to ensure my worries as a landlord were addressed and gained my trust to know that he will get the job done.One reason I didn't give a 5 star was because I didn't experience the same delight with other Thornley Groves staff. Not that they were bad - they were good but I felt Liam was really a leading example of what they could be. Another reason was that it was hard to reach the offices via telephone sometimes, but perhaps this is not always preventable as there is only so many people that can answer the phone.

Ivan · 22 September 2022

★★★★★ 1/5

Trustpilot

Do Not Use Thornley Groves

Do not rent a property through Thornley Groves. I have recently began renting a property and have had a series of issues from the beginning of the process. I have listed them in chronological order below:- Letting Agent arrives late to viewing- Letting Agent did not have appropriate keys for property at viewing- Tenant was not aware of viewing and flat was untidy and smelled bad- I was hurried into signing a draft tenancy agreement and paying a holding deposit moments after accepting the flat- Immediately after signing our draft agreement we were made aware of major construction works which were due to take place at the property- Ignored via email and phone for multiple weeks regarding the construction works and other queries regarding our move- My fob did not work when moving- Flat was filthy upon moving in and multiple appliances do not work including the oven, kettle and spotlights around the property- Bath and bathroom sink are both blocked- Beds were broken- When trying to resolve the issue of my fob not working, as I could not access the building I was lied to and told that a marketing suite on site would be able to help, there is no marketing suiteI cannot recommend highly enough that you avoid this estate agents at all costs.

Mr · 22 September 2022

★★★★★ 1/5

Trustpilot

BEWARE zero is not low enough!!!

Why is it not possible to rate at zero.With 65 years in business this company are in the worst I have ever had to deal with.Indifferent, just do not care even about the cost to their own client landlords.Never respond to or deal with emails identifying serious issues that affect third party people when their clients properties are causing serious issues.Causing their client landlords additional costs due to non interest in dealing with emergency problems.They do not deal with unsociable behaviour by tenants they have put into client properties.12 months and still waiting for them to do anything positive now their client is facing a compensation bill off almost another £4000 after the first £1000 bill only a few months ago.Can you as a landlord afford them????

Albert · 19 September 2022

★★★★★ 1/5

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If I could rate Thornley Groves minus…

If I could rate Thornley Groves minus stars, I would. We rented our student house through them and from the beginning it was a disaster. When we moved in, the house was a state. It had not been cleaned and there were food wrappers around the house. Someone had also dumped a load of rubbish in the garden. When we contacted the agency to express that we were unhappy with the state the house was left in, our property manager Harry Chadwick was ridiculously rude to us and patronised us telling us he ‘would be happy with the state the house was given to us in’. To top it all off, they tried charging us almost £300 in cleaning once we moved out, despite the fact we had left the house spotless. Zero Deposit rejected the majority of this, evidential agreeing with us. NEVER rent through Thornley Groves, rebranding from Homes4U to Thornley Groves doesn’t change the fact they will try and rinse you of your money.

Róisín · 15 September 2022

★★★★★ 5/5

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I have used Thornley Groves services…

I have used Thornley Groves services for renting out an apartment for the last 6 years and have been really pleased with the service provided by this company especially when dealing with a problem tenant.Emma Slabert deserves special mention in this regard as she made sure I was fully compensated by the Reposit scheme and managed the situation well.Many thanks Emma

Graham · 7 March 2024

★★★★★ 5/5

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Carolyne - Thornley Groves Sale

I’ve just bought a property with Thornley Groves in Sale. I can’t recommend Carolyne enough. From start to finish she was extremely helpful, patient and professional. She went above and beyond and assured me throughout the process. With buying a house being such a stressful time, Carolyne made this a lot easier easier. Thank you again for everything to all the team, I will most definitely be using thornley groves again and recommending them to everyone.

Molly · 9 February 2023

★★★★★ 3/5

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Some issues with delayed maintenance…

Some issues with delayed maintenance and broken appliances etc, but helpful staff who connected is with landlord promptly to address these issues

Carinaaa · 29 September 2026

★★★★★ 5/5

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My estate agent Grace Edmundson fetched…

My estate agent Grace Edmundson fetched some important information for me when I needed it within the same day, she was polite and informative.

Jack · 16 September 2026

★★★★★ 5/5

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A big thank you to our property manager Daisie

A big thank you to our property manager Daisie for always being so helpful and responsive! We’ve really appreciated your assistance throughout our tenancy

Georgia · 16 September 2026

★★★★★ 1/5

Trustpilot

Deeply Disappointed, Valuables Missing After Viewings

I entrusted this estate agency with access to my flat for scheduled viewings, providing them with a key as part of the sales process. To my shock and distress, after the viewings took place, I discovered that two of my most valuable and sentimental items were missing from my property, a diamond wedding ring and a gold necklace, the latter being a cherished birthday gift from my mother.

Fahmeeda · 19 September 2025

★★★★★ 5/5

Trustpilot

Thornley Groves team have been very…

Thornley Groves team have been very efficient and supportive throughout the process of renting out my flat. In particular I would like to thank Liam for his professionalism, attention to detail and organisation skills, excellent knowledge in the field which he passes on to his customers, as well as being very supportive and attentive. Everything was done and completed swiftly and in time. Amanda was very organized and supportive too. Many thanks! Yas

YA · 3 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional, lack of urgency, and poor communication.

I listed my property with Thornely Groves after an initially very well-performed sales pitch and photo experience. From here our experience went progressively downhill.The viewings we initially had consisted of no continuity of care, and seemingly very inexperienced estate agents. One of whom went to the wrong house with the buyer for 20 minutes, and others had never been to the area and decided not to bother showing communal areas (such as a large gated garden, and underground carpark), so I honestly think that we would be able to do a better job ourselves.There is almost no urgency to notify us of progress, where we have not received feedback without having to chase ourselves.Finally, actually getting in contact is almost impossible, having called the office and several different agents that we have dealt with multiple times over multiple days we are still yet to get a response. Given that the main office is also the same line that is used when trying to book a viewing we are not really surprised that we've had lower interest that other similar properties listed with different agents.Overall, I would advise anyone to steer clear.I know that it was sold to us as "we sell the majority of properties in your area" - this might be true, but if so, only because they convince people to list with them, not because they are good at what they do.

Chris · 26 August 2022

★★★★★ 5/5

Trustpilot

Property sale

I have just sold a property and have to say Thornley Groves in Monton have bern brilliant. Very responsive to messages. I would like to mention in particular Jonny Arrowsmith who has been superb to deal with. I would highly recommend his services for any property sales.

Joanna · 31 October 2024

★★★★★ 5/5

Trustpilot

Monton property viewing.

We viewed a property in Monton with Kelly from Thornley Groves Estate Agency. It was a pleasant, stress free experience where Kelly was very friendly and natural but extremely professional. She was very accommodating, answering all our questions and giving us time to assimilate the details of the property inside and outside. Highly recommend!

JOSEPHINE · 4 July 2024

★★★★★ 5/5

Trustpilot

Best estate agent EVER!

I viewed a property today with Thornley Groves and the viewing was absolutely 10/10 thanks to Kelly McDermott from the Monton office for her friendliness, helpfulness and for being so knowledgeable. By far the best estate agent I have met in my pursuit of a new home. Thank you very much.

Derek · 21 August 2024

★★★★★ 5/5

Trustpilot

Thornley Groves Monton

My father has been renting with Thornley Groves for around two years and has had nothing but positive experiences with the entire team. Delci, his property manager, consistently goes above and beyond, always taking the time to answer any questions and provide support. Her professionalism and dedication have made the renting experience smooth and stress-free.

Payton · 22 January 2026