Bridgfords Lettings Altrincham reviews

★★★★★ 1/5

Google

Difficult to get in touch just to arrange viewings. No calls returned, email replies. Just incompetence.

Haaris · 3 April 2026

★★★★★ 5/5

Google

Faultless service from Ruby, quick and stress free process from start to finish. Transparent communication would highly recommend.

John · 17 March 2026

★★★★★ 5/5

Google

I recently rented an apartment through Bridgfords and must say a big thank you to Sophie and Claire for making it such a smooth and speedy experience. Both were professional, friendly, informed and efficient, and they kept me updated about everything along the way. Can't recommend them highly enough!PositiveResponsiveness, Quality, Professionalism

Robert · 13 June 2022

★★★★★ 1/5

Trustpilot

STAY AWAY!!!! SCAMMERS!!!!

Why I need to give them one rate star. They don't deserve even for 0.Scammers and unprofessionalls.September 1st I should have moved to a rented flat in Manchester. On the pics and you tube short movie sent by this agency( which are old to attract attention !!!) everything looks very nice.In the reality completely different. Place is not in a good condition to live in, not even in a basic. It's not health and safety. Flat had not been cleaned after previous tenant or even tenants(if someone really lived before). Inspection had not been done before my moving date. Mould is everywhere in the flat, walls are dirty (black),gas cooker is damaged, knobs pop out and using of it may cause fire and even explosion, there is no possibility to open windows, in case of a gas leaking or dense smoke there's no chance to make flow of air, in case of a fire the only one way to escape is through main door only, smell of this flat is disgusting, grouty mould in the bathroom. Old, dirty mattress with stains. Old shaking wardrobe that may collapse and cause injury. A devastated piece of furniture inside the room. Living there may cause serious health and safety problems.Flat should have been prepared before moving. But no one did anything.Letting agent/Landlord was not in the flat during moving in. Key collection in the branch. Flat looks like an abandoned place!!!!Straight away I gave termination to the landlord due to negligence.I asked for a full refund but they are not (letting agency/ landlord)willingness to do this.I recorded video and took some pictures (if someone would like to see, pls contact me)One week after my moving date agency sent cleaners (8th September)cleaners to that flat. Next day I came there to take a look at a result. Cleaners done - bathtube, toilet. In the kitchen - worktops, cupboards and top of the gas cooker.Knobs from the gas cooker poped out as previously.Walls not even touched. Mould still there. Rest as I mentioned above.I returned keys to the letting agency.Next week (Monday 12Sep) I received an email from letting agency that landlord agreed to release me from the contract but wants to keep my deposit which I think in these matter is absolutely not fair.I'm feeling scammed depressed,broken down and humiliated.If you will find good place in a very attractive price and want to arrange viewings then agency usually will never give you any response or send response that flat/house is not available anymore.If you call them and say you're interested and ready to pay then you attract attention.Agency and landlord earned money and have you deep in their ......!!!!Shame I can't puy in here pics and movie.I lost £1290. Luckily I could come back to my former place. Otherwise I would be homeless or had to move into that ruin place.STAY AWAY and RUN AWAY!!!!! Not worth your health. Do not waste your time.Branch in Chorlton, Manchester

Michał · 25 September 2022

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 5/5

Trustpilot

Had a great experience with Bridgfords…

Had a great experience with Bridgfords when renting our new flat Katherine made it so easy for us pensioners who are not so tech minded. It was all done in around 10 days and we are loving our new home. Thank you to all the staff at Chorley your brilliant.

Beryl · 19 September 2024

★★★★★ 3/5

Google

Very unpleasant and traumatic experience. I had rented one of their properties and even after 1 month since I vacated the property, they have not returned the deposit. They did a checkout report and most of the points in the report were …

KUMAR · 17 July 2025

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.

David · 13 June 2026

★★★★★ 5/5

Google

Very efficient and fast. Communication from Saj was great, very pleased with the process!

Samira · 16 October 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 5/5

Google

Brigdford is really good, Claire especially helped me the most when I was struggling. We’ve had a great experience every time with Brigdford and completely trust them.

Sobia · 13 February 2024

★★★★★ 2/5

Trustpilot

Had to call numerous times over two…

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Lee · 21 March 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Service

I visited a number of estate agents in Halifax Centre last week and Bridgfords were the best by far. On entry I was welcomed by Courtney who went above and beyond to help me with my enquiry. She took my details and added me to the mailing list for updates and has been actively sending properties that may be of interest to me ever since. Her colleague Alix was also really helpful. You can feel that the culture here is all about the people & customer. The estate agent I went to prior (not mentioning any names but very, very close to Bridgfords) had me sitting around for 10 minutes whilst on a call then reluctantly gave me a print out of a property that already had 25 people booked to view the next day (a pointless exercise, just fob me off why don't you) He didn't even take my details and I felt as though he couldn't wait to go for his lunch. Now that's what bad customer service. But Bridgfords do not deserve bad press. May I urge you to please take no notice of the bad reviews below because the team here are warm, welcoming & lovely and good at what they do so keep you heads high, because you deserve a big well done! :)

A · 17 March 2022

★★★★★ 5/5

Google

My experience as a private landlord using Bridgfords has been excellent. Claire and Lisa have been exceptional from start to finish and provided a better service than I even hoped for. I am a brand new landlord and was letting out my own home due to relocation. They helped me through each stage step by step and really made it a straightforward process, ensuring I was kept up to date at every stage and that the pressure was taken off. I cannot recommend Bridgfords highly enough, thank you!

Gill · 16 September 2023

★★★★★ 1/5

Trustpilot

Glad I wasn’t the seller

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

CustomerDTA · 13 March 2026

★★★★★ 1/5

Trustpilot

After being shown a property for rent…

After being shown a property for rent I…After being shown a property for rent I informed the agent from Bridgfords in Sale that I’d like to put an offer in. The agency said she’d call later that day to talk me through the checks required ect and how to proceed. No call me no response from texts from the agent. When I called the office I was informed an offer was put in the day after I’d viewed the place and it was now off the market!! How was I not able to put an offer in. Had my time wasted be lied too. Had to take time out of work during a busy period to be ignored. Stay well clear of Bridgfords in sale. I won’t mention the agents name publicly as much as I’d like too

Angry · 27 December 2021

★★★★★ 5/5

Trustpilot

Thankyou Alia Gould at Bridgfords call lane Leeds

Very happy with the service from Alia Gould at the leeds call lane office . She was very polite and helpful and supported us every step of the way of the lettings process. I would truly recommend Bridgfords in Leeds city centre call lane to any of my family and friends who are wishing to rent or buy a property from Bridgfords. Very happy customers !! Thanks Alia Gould.

Esteranne · 22 March 2023

★★★★★ 1/5

Trustpilot

Do not care

As a landlord I would strongly recommend not using Bridgfords Leeds. The organisation and communication by the Branch Manager - Alia Gould and her team is terrible. With incorrect invoices, 4-5 weeks to reply to emails, never available when you call is certainly not what you need as a landlord. Further to this when you first sign up with them Alia and the team push you to complete a positive review on Google, obviously to hide the poor reviews - my advice would be leave it 6-12 months to see how they perform and then leave a review. Big company ethos, do not care about the individual landlords and tenants just bothered about getting the money in !!! I will be going back to using smaller local agents, where you can actually speak to someone and that care about the individual landlord and tenants.

Rick · 2 December 2021

★★★★★ 5/5

Google

So I dealt with Claire and Sophie through the whole process. Great communication and never left waiting for an answer even if there wasn’t one to give, still touched base just to let us know. Fantastic professionalism and couldn’t recommend more. Thank you girlsPositiveResponsiveness

Stuart · 13 June 2022

★★★★★ 5/5

Google

I was very impressed with the outstanding service Russell provided with our house purchase. He was very efficient with excellent communication making sure it all went smoothly as well as chasing our solicitors who were extremely slow. It was a pleasure dealing with him and would highly recommend him and Bridgfords. Thank you so much Russell !

Aneesa · 14 June 2019

★★★★★ 5/5

Google

Moving into our rental through Bridgefords was great. Claire was extremely helpful and we were settled in very quickly. Communication was very good. Highly recommended.

Roël · 14 January 2024

★★★★★ 5/5

Google

I would like to thank Scarlet Chamberlain for her excellent work and effort she put to help me with my apartment deal. She is always kind and helpful and the kind of person you would trust to get you the best result out of the situation. Thank you again Scarlet for all your help!

Vasilis · 13 June 2020