Bridgfords Lettings reviews

★★★★★ 1/5

Trustpilot

They will try and squeeze as much money out of you as they can

Only 2 issues were ever followed up on out of the roughly 20 issues we reported and that was the broken window and the broken front door. To get the dishwasher replaced it took over 3 months of calling twice a week. Don't be surprised if the person in charge of your tendency at Bridgfords is only leave every time you call. When we complained bout how filthy the apartment was when we moved in we were told by the manager of the Manchester office "well its not going to get a £500 clean". It didn't look like they spent £50 to cleaners. When we spoke to the land lord on it they said Bridgfords took hundreds off the previous tenants to have it cleaned. where that money went I'm sure was to bridgfords profit margains.On moving out we left the place exceptionally more clean than how we got it but still got a very long detailed report of how dirty it was and complained about the issues we reported when we moved in but they never fixed. Bridgfords said this about our deposit on checkout "I would advise that the landlord has decided to proceed with the works themselves, and therefore the offer of £100 to be deducted is a lot less than if we had arranged for the works to be organised through one of our contractors, which was previously advised by myself as a result of the checkout report."They admittedly said they would have charged us a lot more if the landlord did not intervene.when I provided proof of the damage they wanted to charge us for they said I can appeal but it can take 3 months, which I'm sure they know most people need there old deposit to pay for a new one. we did not appeal because of thisI viewed the apartment, it was a nice apartment but dirty we were promised it would be cleaned. On move in day, the apartment looked like it got a quick wipe of a mope and the garbage was taken out. Apart from that it was filthy. Dirt, cobwebs and cigaret puds on the balcony. cupboards were stained. Carpet was was torn around the edges. toilet seat was dirty and heavily stained with fake tan. paint splattered on worktops. dishwasher broken, window broken, wouldn't close. all the furniture in the bedrooms were half broken, drawers fallen down on top of each other the base of some drawers split. couch high stools and tiles were all filthy. oven not properly cleaned thick grease around the seal. carpet stained, curtain very stained.Throughout out tendency we had the following issues, mould growing in bathroom, worktop seal lifting, carpet getting progressively more frayed on the edge where it was coming away fro the seal.

James · 27 June 2024

★★★★★ 5/5

Google

I was in a desperate rush to sell as my dream onward move wouldn’t consider my offer before I’d sold. Tracey went out of her way to get me on the market, even doing the photos herself to save time waiting for a photographer. She suggested a higher sale price for my property compared to other quotes, and I received an offer very close to the asking price. Nicola was also especially helpful, keeping me up to date with what was going on down the chain. I am so relieved I didn’t use an online company. Would definitely recommend.PositiveResponsiveness, Quality

Emma · 24 August 2021

★★★★★ 1/5

Trustpilot

Negative experience unfortunately.

Negative experience unfortunately.While they sold my house and met their contractual obligations, the communication and service from Pauline was poor.Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman.The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”.Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter.Based on other Macclesfield position reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then.One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process.

QM58Q73XUMH87jbokt · 12 June 2024

★★★★★ 1/5

Trustpilot

Bridgfords Stockport

Bridgfords Stockport, dealt with Katherine Hancock who was unbelievably unhelpful. First of all told me i couldnt cancel as i was in a 12 month contract which was untrue it was a 6 month contract.Said i had to give 2 months notice as i could only give a month from my billing date, which was wrong again.Kept advising i needed to speak to my landlord for issues they could deal with.Finally i left my flat in better condition than when i entered. Landlord wont return deposit, when asking Bridgford to help they've advises its nothing to do with them.

Jim · 10 June 2024

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

We appointed Bridgfords for the sale of our house and as a result of the depth of their network, they were also the agent for the purchase our new property which completed in March 2021. Tracey (Branch Manager) was personable, friendly and engaging right from the first time she pitched to sell our house and during the long intense months prior to completion. Clare was constantly in dialogue with all the parties (vendor, buyer and solicitors on both sides) and was instrumental in helping get the deal over the line when it almost fell through at the last minute. The communication was excellent and representation from Tracey and Clare was of the highest quality - I cannot thank the ladies enough for their assistance. They come highly recommended if you're looking at selling or buying in the Altrincham area.PositiveResponsiveness, Quality, Professionalism, Value

Lekan · 13 June 2021

★★★★★ 5/5

Google

We recently bought our home through Bridgefords, completing in January this year. The team was always personable. Nicola was regular with contact and super friendly. We were always able to speak to someone from the office- where Nicola was on a call, Claire and Tracy in particular were a great help too. Buying a house is a stressful even at the best of times but we were supported throughout by the team at Bridgefords. Thanks ladies!PositiveResponsiveness, Quality, Professionalism

Josie · 24 August 2021

★★★★★ 5/5

Google

As a private landlord finding new tenants and managing the transition always adds to the pressure of letting a property. Lisa and Claire have been excellent helping us through the process. Total confidence and trust in there ability and professionalism. All ways at hand to answer those tricky questions. Wouldn't hesitate to use them in the future. Thank you Altrincham team.

Kevin · 18 July 2023

★★★★★ 5/5

Google

The service Bridgfords’s team in Altrincham offered me was impeccable. Every one was great, specifically Sam, Tracey and Louisa were extremely supportive and provided fantastic customer service. They explained the process very well and took time to listen to me and answer my questions. Thank you very much Bridgfords Team. I definitely recommend the service.

Fatemeh · 15 November 2023

★★★★★ 5/5

Google

Scarlet Chamberlain is a true gem among letting agents. My family recently moved to Manchester from the U.S. on a long-term work assignment and had little knowledge of the area and no financial history. In all of our interactions, Scarlet was friendly, exceedingly professional, and quick to resolve issues unique to our challenging situation. After closing the letting, Scarlet stayed in touch and continues to assist us with questions about the area and recommendations for service providers. Our sincere thanks go out to Scarlet and the entire Bridgfords team. They are super!

Stephanie · 13 June 2020

★★★★★ 1/5

Trustpilot

Stalybridge branch over promised under achieved

Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.

Michael · 9 March 2026

★★★★★ 5/5

Google

I arranged a viewing for a property to buy and Nancy was very helpful and organised everything. Unfortunately the house wasn’t quite what we were looking for but all questions we asked were answered honestly and with great knowledge. Would recommend their service

Nathan · 22 May 2024

★★★★★ 5/5

Google

From viewing the property we now own and live in, service from Tom and Russell was fantastic. Estate agent Tom was able to give us loads of information about the property and supported with all our questions and queries. Russell was our mortgage adviser at Bridgefords. He helped to keep our purchase running smoothly and was always supportive of our needs and requests. Would highly recommend services from Tom and Russell at this branch!! Thank you both..... :-)

Rachel · 13 June 2020

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 5/5

Google

As full time property investor i have deal with many agents on a daily basis and quality agents with staff that are knowledgable and reputable are unfortunately few and far between! The guys at bridgfords Alty are certainly an exception to the many, and can't thank them enough for their hard work whilst we purchased our new residential property. In particular Russell Courtney was a great help and asset during the whole process always pro - active and sorting any issues before i even knew about them. He made the whole process pretty much stress free. MASSIVE THANKS Russell for all your help.

Christopher · 14 June 2019

★★★★★ 1/5

Google

Would prefer to give 0 stars. We chose Bridgfords a year ago. Their customer communication was horrendous. No feedback ever and if we did ask for some, it was always negative and unhelpful. We kept with them hoping for the best, however they never improved. Emails went unanswered as did calls. We very nearly gave up hope until another nearby estate agent contacted us, the best move we ever made. We received two positive offers on their first day of viewings. To top it all... Weeks after we had sold with the new estate agent. Bridgfords Altrincham had the audacity to put our house BACK on Rightmove... Why, we will never know. AVOID AT ALL COSTS!!!!! It really isn't worth the stress...

David · 14 June 2019

★★★★★ 5/5

Trustpilot

Nikki Curry is best state agent in…

Nikki Curry is best state agent in Wakefield office, very professional, very informative looks after Landlord as well renters, advise appropriately, 5* experience. Will always use services

Mughees · 27 December 2025

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Bought a house recently via Bridgfords Altrincham, Russell was the person looking after us right from the starting from arranging viewings till the end of completion. Buying a house is not very easy , lot of complex things which everyone has to go through especially with the solicitors, but Russell was patiently answering everything we asked for about the contract exchange progress, and made sure the process gone smoother. He was advising us the information whenever required. I would recommend Bridgfords Altrincham if you are buying a house. Thanks for your service Russell and Well done for rest of the team.

Naveen · 14 June 2018

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

RL · 4 August 2026

★★★★★ 5/5

Google

Tom at the Altrincham Branch has been nothing short of amazing during my search for a property. He has gone out of his way to arrange viewings for me outside of office hours and outside of open houses I have been unable to attend, he has worked late to show me properties and I feel he is incredibly sincere in wanting to help me with my property search. I haven't found the right property yet but Tom has stood out against the droves of other Estate Agents I have had to deal with in recent weeks. I know from experience that Estate Agency can be a thankless job so I want to ensure Tom received the praise he deserves. A breath of fresh air!

A · 14 November 2017

★★★★★ 5/5

Google

Tom at the Altrincham Branch has been nothing short of amazing during my search for a property. He has gone out of his way to arrange viewings for me outside of office hours and outside of open houses I have been unable to attend, he has worked late to show me properties and I feel he is incredibly sincere in wanting to help me with my property search. I haven't found the right property yet but Tom has stood out against the droves of other Estate Agents I have had to deal with in recent weeks. I know from experience that Estate Agency can be a thankless job so I want to ensure Tom received the praise he deserves. A breath of fresh air!

Google · 14 June 2017

★★★★★ 5/5

Google

We couldn't recommend Bridgfords Altrincham enough! Nicola, Tracey and the team were fantastic. We really valued their professionalism, communication and support through-out the sale of our house. They genuinely wanted the best for us and went above and beyond to ensure the process ran as smoothly as possible! We couldn't have wished for more!

Rachel · 13 June 2023