Trusted Agent profile

Bridgfords Lettings reviews

★★★★★

597 reviews across 2 platforms

15 The Downs, Altrincham WA14 2QD

Bridgfords Lettings's Altrincham office at 15 The Downs is rated 2.8 out of 5 across 597 reviews on two platforms, including 161 Google reviews rated 4.6. The 436 Trustpilot count is for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Bridgfords Lettings won in 2026. Checked 9 October 2026.

Google logo

4.6 / 5

161

Reviews on Google

This office

Trustpilot logo

436

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Bridgfords Lettings. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Altrincham office, from every platform, shown as written. First names only.

5/5

Google

We recently bought our new home through Bridgfords Altrincham and had a brilliant experience. Radhika and her team were professional, friendly and incredibly supportive from the first viewing to completion. Communication was excellent throughout, they kept us updated and went the extra mile to move things forward. We’re very grateful for their help and would highly recommend them to anyone buying or selling in the area.

Didar · 17 December 2025

Agent replied · 27 December 2025

Thank you for your kind words! We're thrilled to hear about your positive experience with our team at Bridgfords Altrincham. We take pride in providing excellent customer service and are glad we could make your home buying process smooth and enjoyable. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

5/5

Google

I had a wonderful experience with this property agency! As a new buyer, I was quite nervous and had so many questions, but the team was incredibly supportive throughout the entire process. Radhika was absolutely lovely, so kind, approachable, and always ready to help. She made me feel comfortable and confident at every step. Louise was also amazing, so patient and understanding. She took the time to explain everything clearly and never made me feel rushed or overwhelmed. I truly appreciate the care and attention they gave me. Highly recommend this agency to anyone looking to buy, especially first-time buyers like me!

Рамиля · 28 April 2025

Agent replied · 27 May 2025

Hello Рамиля, Thank you so much for your wonderful 5* review! We're thrilled to hear that Radhika and Louise were able to support you throughout your buying journey and make you feel comfortable and confident. Your recommendation means a lot to us, and we're delighted to have been a part of your first-time buying experience. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

5/5

Google

My first time renting a property which was all a new experience for me but Ruby went above and beyond for me! She was very understanding and explained everything I didn’t really understand. Thank you so much for making a new experience a lot less nerve racking☺️

Lauren · 17 February 2026

Agent replied · 17 April 2026

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Ruby went above and beyond to make your first rental experience less nerve-wracking. Our team is dedicated to providing exceptional service and we're glad that we could ease your worries. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We have had a great experience with this agency. I particularly want to thank Ruby Perham, our lettings negotiator, who was brilliant at helping both me and my partner sort through the vetting process and generally just answering any concerns we had about the process. She is a credit to the agency!

Ellen · 6 November 2025

Agent replied · 12 November 2025

"Thank you for the amazing review! We're so thrilled to hear about your positive experience with Ruby and our team. We strive to make the vetting process as smooth as possible for our clients. Your kind words mean the world to us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently started searching for a rental property and found it on our first viewing with Bridgfords. Saj, who was conducting our viewing, was wonderful. For the duration of our contact with Saj, he has been nothing but helpful, friendly and prompt. He has made, what should have been a stressful process, a really enjoyable one. We didn’t have contact with the rest of the Bridgfords Altrincham team but if Saj is any reflection, I can only imagine they are all brilliant.

Kirsten · 5 November 2024

Agent replied · 12 November 2024

It’s really lovely to read another 5* review Kirsten. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

5/5

Google

Tracey and Rhadika were fantastic from start to finish. From smoothly setting up the sale, organising photos and the details for the brochure/online swiftly, to creating interest that resulted in a sale in a matter of weeks. completing in 3 months. Their customer care and service was excellent. i couldnt recommend the team enough and wouldn't hesitate to use again if the need arises.

MHR · 10 April 2025

Agent replied · 27 May 2025

Thank you so much for your kind words, we are thrilled to hear that you had such a positive experience working with our team. It was a pleasure helping you sell your property and we are glad we were able to make the process smooth and efficient. We appreciate your recommendation and look forward to working with you again in the future! Kind regards, Lucy, Customer Relations.

5/5

Google

FTB - moved from a different city to Manchester and the whole experience with Bridgfords Altrincham was highly positive and I'm very happy with the service provided. Tracey and Radhika provided lots of great advice, fantastic communication, and were extremely supportive during the end to end process from the very first viewing where we had the best house viewing experience with Tracey (she gave us extra time and was extremely helpful), right up until exchanging the contracts and completion which they both helped me work through discussions with the vendor regarding surveys and finer details of the sale, ironing out all hiccups. As a FTB, I asked numerous questions via phonecalls and emails (probably too much!) but they were always on hand to guide me through. Overall, this has a great process and would highly recommend Bridgfords Altrincham!

J · 2 August 2024

Agent replied · 23 August 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

It was a pleasure to have had Radhika help us with the purchase of our new home. Radhika was very professional, friendly and efficient, and her communication was excellent in pushing the process forwards when it was needed. I highly recommend her!

Karen · 22 October 2025

Agent replied · 12 November 2025

Thank you for choosing us to assist you with your new home purchase! We appreciate your kind words and are happy to hear that Radhika provided excellent service throughout the process. We strive to provide top-notch professionalism, friendliness, and efficiency for all our customers. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Big Thank you to Ava & Ruby for all their hard work recently. Ava has been on hand to handle all the issues we’ve had, communicated with myself superbly and been nothing short of fantastic! Couldn’t recommend them both highly enough …

Charlie · 17 October 2025

Agent replied · 12 November 2025

Thank you for taking the time to leave us a review! We are so grateful for your kind words and appreciate your recognition of Ava and Ruby's hard work. Our team strives to provide excellent customer service, and we are happy to hear that … More

5/5

Google

After shopping around for an Estate Agents we took the average evaluation and decided on Bridgfords, The Downs, Altrincham. Tracy and her team, Nancy and Sam have all been brilliant. They have kept us informed every step of the way and are always keen to help. Nancy especially has really gone above and beyond in her profession, liaising with ourselves, our conveyancing team and our onward solicitors. It’s a hard job to keep all parties happy but Nancy does this with ease. We very highly recommend the Bridgfords, Altrincham team, get in touch with Nancy and she’ll be sure to help. 5 stars definitely and well deserved. Thankyou all.

Alison · 5 June 2024

Agent replied · 12 June 2024

Thank you for leaving us your superb 5* review and recommendation Alison. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

5/5

Google

Many thanks to Bridgfords for all your help in our house sale. Radhika was absolutely brilliant giving us professional advice and support throughout the whole process. No question or problem was too small for her full attention and her …

Rob · 17 October 2025

Agent replied · 12 November 2025

Thank you so much for your kind words, Sue and Rob! We are thrilled to hear that Radhika and our team provided you with excellent support and guidance throughout your house sale. Our goal is to make the process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

2/5

Google

Bridgefords were really good at letting out my property with a very quick turnaround time but the service after that has been exceptionally poor: rarely anyone answers calls or responds to emails. I was charged double for the letting fee and yet with many emails and phones later this matter has not been resolved (close to a year now). I am looking to switch over to a smaller local agent but getting Bridgefords to transfer over the documentation is like getting blood out of a stone.

Tariq · 14 March 2024

Agent replied · 12 June 2024

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

5/5

Google

Bridgfords staffs are the epitome of 5 stars! Saj is courteous and professional young man with a wealth of real estate industry knowledge. He went above & beyond, was contactable in the evening when needed. Saj provided all guidance to ensure my family rents a comfortable home & sought to secure the best price. Always providing support & guidance through the process. He is approachable & knowledgeable, we are beyond grateful 👏👏👏

Chichi · 2 August 2024

Agent replied · 23 August 2024

Thank you for your 5* review Chichi. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

A massive thank you to Ruby who has been absolutely incredible helping me and my fiancé move! An absolute credit to you guys. Went above and beyond for us and we are so thankful. May god bless her …

Corey · 17 September 2025

Agent replied · 30 August 2025

Thank you Corey for your kind words! We are delighted to hear that Ruby provided exceptional service to you and your fiancé during your move. We are proud to have her as part of our team and will make sure to pass along your thanks to her. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

5/5

Google

Excellent experience selling our property through Bridgfords in Altrincham. A big thank you especially to Radhika, who was not only friendly and approachable but a true professional who kept us informed all through the process. With the help and support received by Radhika the whole process was smoother..... nothing was too much trouble for her. Thank you to Radhika and the team at Altrincham.

Linda · 29 October 2024

Agent replied · 12 November 2024

Thank you for your 5* review Linda. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

Having just moved into a new rental in Wilmslow I have to highly recommend Lisa and Claire. From viewings to move in, nothing was too much trouble. They have helped me no end and even going above and beyond to make things happen. Lisa and Claire are highly organised and motivated individuals. They also clearly care and love their jobs. They are a dynamic duo and a force to be reckoned with. Bridgfords are extremely lucky to have such talented agents. Thank you for everything ladies.

Andrew · 16 October 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave us your amazing recommendation and 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords Lettings's Google reviews

Questions about Bridgfords Lettings

How many reviews does Bridgfords Lettings have?

Bridgfords Lettings's Altrincham office has 597 reviews across two platforms: 161 on Google, 436 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bridgfords Lettings's rating?

Bridgfords Lettings is rated 2.8 out of 5 across all 597 reviews, and 4.6 out of 5 on Google from 161 reviews, checked 9 October 2026.

Has Bridgfords Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Bridgfords Lettings, Altrincham won Trusted Agent; Bridgfords Lettings, Chorley won Platinum.

Where is Bridgfords Lettings's Altrincham office?

Bridgfords Lettings, 15 The Downs, Altrincham WA14 2QD.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.