Trusted Agent profile
★★★★★
262 reviews across 2 platforms
13 Crewe Road, Alsager, ST7 2EW
Stephenson Browne Ltd's Alsager office at 13 Crewe Road is rated 4.4 out of 5 across 262 reviews on two platforms, including 235 Google reviews rated 4.7.
Every review we hold for the Alsager office, from every platform, shown as written. First names only.
5/5
GoogleAlways prompt to reply , and any communication we have had has been handled fully, quickly and generally a pleasant feel.
Hi Tara, Really appreciate your kind comments. From the team at Stephenson Browne Alsager. Thank you!!
5/5
GoogleReally happy with communication- always a great experience
Hi Fran, So nice to hear you're a Stephenson Browne fan, we appreciate the five stars and comments. All the best, SB Alsager
5/5
GoogleStephenson Browne have always been very professional, helpful and understanding to the needs of the landlord and the tenant.
Hi Neil, Thank you for taking the time to leave what is a very nice review to read. From all the team at... SB Lettings Alsager
5/5
GoogleVery good at handling everything and fantastic communication. Have to give Rachel a big shout out for being so friendly.PositiveProfessionalism
Thank you for your kind review. We are happy to hear that we made your move less stressful and wish you well in your new home.
5/5
GoogleI always use the team at stephenson Browne for my sales and rental properties. Always receive good advice, having used them twice in the last couple of years to sell my own home and over the last few months I had 3 rental properties to bring to the market, after taking advise from Paul & Debbie and after completing few touches to present the properties to their best, we succesfully rented all 3 propties within a short timescale at my desired rental values and great tenants to. I would highly recommend great service
5/5
GoogleWhen I was looking for rental property moving across the country, Jenny at SB was by far the most helpful and professional of all the letting agents I contacted. Consequently, she quickly and efficiently arranged the letting of a property to us for which we were enormously grateful. During the tenancy, she was most helpful and pragmatic and we received the same level of customer service as if we were landlords. Thank you so very much for making a very stressful time so much easier as a result of your first class service.
5/5
GoogleFrom the minute we opened the door to Craig we felt we were in good hands. He took lots of excellent photos, talked is through the process and we agreed on the best sale price for our property. The following day Margret and Josie came round to familiarise themselves with the bungalow, which to us was very important in order to answer any prospective purchasers questions. The whole team at Stephenson Browne were helpful and efficient all the way through to the day we moved out. Would highly recommend them to anyone who is thinking of selling their property.
5/5
GoogleWe chose to sell our property with Stephenson Browne, as from our very first meeting with Branch Manager Craig, we were impressed by the down to earth, friendly and no-nonsense approach of the team. We weren’t looking for a hard sell; we wanted to find a committed buyer to love our home as much as we had before them. We were lucky enough to make our subsequent and simultaneous purchase with Stephenson Browne which meant our purchase was as smooth as our sale. A slight glitch at completion was resolved by a very compassionate Margret and Josie, to whom we will always be grateful to for their firm support and for going the extra mile for us as a family. As a local, methodical and tenacious estate agent- we can’t recommend them enough- thank you Stephenson Browne!
1/5
GooglePurposely with held information from us in regards to a sale. Thankfully this was upheld by the property ombudsman
Hi Karen/Vanessa, I'm sorry you have felt the need to leave a 1* review, we pride ourselves on our feedback and customer service. We do not usually comment on any issues/investigations but as what you have mentioned in your review is inaccurate, we feel it is prudent to respond. To confirm, the ombudsman has not upheld your complaint and you are currently pursuing an appeal against their decision.
1/5
GoogleWe let off this company for five years. Please keep away, you are not there clients! Remember, all they tell you in the beginning is lip service, I can't give you anymore information without causing myself problems. Just remember to take pictures and videos from day one!
Mr Holland. Im sorry to see that you were dissatisfied and would like to understand more about the issues. Could you please email me at the following tony@stephensonbrowne.co.uk and I will look into it for you. Many thanks
5/5
GoogleA fantastic experience from start to finish. Communication was second to none and I can’t fault them. Dealt with the offers on my property in the best possible way.
Thank you for coming back to us to sell your home, we really appreciate you’re feedback & glad you had a positive experience from both buying and selling through us. All the best for the future!
5/5
GoogleI use Stephenson Browne for property management of my small portfolio. They have consistently been brilliant at dealing with all kinds of issues with tenants and legislation, and I feel completely reassured knowing my investment is in very safe hands. Can't thank these guys enough.
Thanks Sam, always glad to help.
5/5
GoogleWe used Stephenson Browne to buy our first house and I was very impressed with the service provided. From arranging the viewings to collecting the keys they were friendly, helpful and reliable. We had a few issues with our solicitors during the purchase but I felt supported through the whole process. We are now settling in and are grateful to Stephenson Browne for making the whole process as easy as possible. I would definitely recommend them!
5/5
GoogleGood Company....... Although my house was sold within weeks of it being put on the market it had its very difficult and stressful moments right up until completion day. A big thank you must go to Margret who handled any issues with other parties, big or small, promptly and efficiently, and also kept me updated frequently, nothing was to much trouble for her. I would not hesitate to recommend Stephenson Browne to others.
5/5
GoogleVery helpful agency and made process very much smoother for me.
Hi Andrea, Thank you for the five stars and kind words :) From all the team, SB Alsager
5/5
GoogleFast response, dealt with quickly and everything was explained properly
5/5
GoogleThe sales side of the business is well run, friendly, professional and knowledgeable. When valuing a property, the groundwork has always been done prior to the visit to ensure the price quoted is bang up to date. Add to that the regular communication and updates on sales progress and you can see why SB have the lions share of the local market.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service!! Excellent support and very prompt response to any questions!
Thanks Janet :) Really appreciate you taking the time to leave your thoughts. SB Alsager
5/5
GoogleThere are many reasons why they are market leaders! Impeccable customer service & experience across the board, full transparency. A genuine, hardworking team.
Hi Christiana, Thank you for taking the time to leave a review! I’m so pleased that the sale is progressing swiftly & you are receiving the service we promised at the start! If you need anything, feel free to call! Many thanks, Matt & the team at SB Alsager
5/5
GoogleWe engaged Stephenson Browne Lettings, Alsager, to let our house in 2017. From advertising the property, through to finding a suitable tenant and then managing the property, the service that we have received from this company has been consistently high. Any problems at the property have been quickly and efficiently resolved, and we have been kept fully informed at all times by the professional and helpful staff at the Alsager office.
4/5
GoogleI found them to be very helpful and communication was excellent.
Thanks Nick! SB
5/5
GoogleFriendly and helpful people. They did the business and got my house sold. No problems at all, very happy.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dan, Glad we got the right result for you both in the end! Seems like a long time ago now, thank you for your custom & all the best for the future!
5/5
GoogleVery happy with the service received from Stephenson Browne
1/5
TrustpilotThe web site is terrible
The web site is terrible, so hard to search for properties. We were looking, for a property they have for sale but gave up so un user friendly. They need to impove.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stephenson Browne Ltd's Alsager office has 262 reviews across two platforms: 235 on Google, 27 on Trustpilot (across the whole business).
Stephenson Browne Ltd Alsager is rated 4.4 out of 5 across all 262 reviews, and 4.7 out of 5 on Google from 235 reviews.
Stephenson Browne Ltd Alsager, 13 Crewe Road, Alsager, ST7 2EW.
