Trusted Agent profile · Alsager
★★★★★
262 reviews across 2 platforms
13 Crewe Road, Alsager, ST7 2EW
Stephenson Browne Ltd's office in Alsager, at 13 Crewe Road, is rated 4.4 out of 5 across 262 reviews on two platforms, including 235 Google reviews rated 4.7.
Every review we hold for the Alsager office, from every platform, shown as written. First names only.
5/5
GoogleWhen the first buyer withdrew, they found another immediately. All went very smoothly after that. Always kept good communication with us.
Hi Ruth, Thanks for the positive feedback - We got there in the end (albeit taking slightly longer than we all hoped!) & if you ever need anything in future, you know where we are!
1/5
TrustpilotThey gave my personal details to their…
They gave my personal details to their legal team without asking for my consent. GDPR breach right there. There legal team got in contact with me and tried to push their conveyancing services on me. When I told them I wasn't interested, the gentleman on the phone turned hostile and hung up abruptly. I cancelled all house viewings with them after this. Get that dog back on its chain, or you'll lose all of your business.
5/5
GoogleThe agency and i have maintained a business relationship for over ten years. I have rented my portfolio through the lettings side, and i have both bought and sold through the sales agents. I have bought and sold property through the agency too. I cant recommend them highly enough.
Hi Richard, Not only do we appreciate you taking the time to leave us a review/five stars, we are very thankful to have maintained the relationship we have with you :) Long may it continue! All the team at Stephenson Browne
5/5
GoogleMy recent experience with Stephenson Browne Estate agents was a very positive one. All the staff were extremely friendly, helpful and considerate. They provided regular feedback on viewings and kept me well informed and up to date on what was required and how the sale was progressing throughout the whole process. They handled the sensitive sale of my deceased mum's bungalow very professionally and I would definitely recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Samantha, thank you so much for the review, we are all pleased at the result we managed to get for you & glad we got there in the end! Take care!
1/5
Trustpilot1 Star Is An Understatement
I phoned up the Crewe branch and was very rudely greeted. I have had many issues with the house that I’ve been living in from this company, but have had very little response from any form of contact I’ve tried. With myself being a very vulnerable older man, I thought they may have taken my concerns more seriously. However when I ask for the help it is never there. In fact when I do ask for help I’m labelled a liar, feel bullied and abused down the phone almost like I’m speaking with school girls trying to intimidate me. From a company that is suppose to look after their tenants, this is truly disgraceful and I look to take this further. To say I’m disappointed is truly underestimating it’s worth. If I was to give anybody advice, it would be to choose another company. The Crewe branch really does give the whole company a bad name.
5/5
GoogleI had a wonderful experience dealing with Stephenson Browne while buying our house. Margret was extremely helpful throughout the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Hi Muhammad, Thank you for your review and kind words we pride ourselves on providing the best possible customer service and are happy that this is reflected in your review, we will ensure that your words are passed onto Margret
5/5
GoogleA great service from Stephenson Browne when selling our home and also when purchasing. They kept us fully informed of any discussions. Throughout the long and drawn out sales process (our chain broke down) Margret kept us fully informed and is a true asset to the whole experience. Craig Whitney was also fully approachable throughout and I would have no hesitation to recommend them.
5/5
GoogleTracy and all team have been really supportive and very patient through my purchase journey, and kept me updated with things along the way, thank you so much for all your help. …
2/5
TrustpilotDisappointing experience overall
I had a disappointing experience with Stephenson Browne during the sale of my property.
5/5
GoogleBrilliant help from the team, in particular Margret, in securing my first home!PositiveResponsiveness, Professionalism, Value
Hello Alex, Congratulations, it really is a wonderful cottage you have, an enviable first home! We wish you both every happiness there. All the best, Matt, Margret, Tracy, Emma, Natasha, Brittany & Carole
5/5
GoogleAll staff were professional, personable, understanding, extremely flexible and went out of their way to resolve issues relating to other parts of the chain in order to complete on time. I honestly don't think that our move would have happened without their input, negotiation and organisation. An amazing team and Margaret in particular was an absolute rock for us. Thank you.PositiveResponsiveness, Quality, Professionalism
Hello Mr Stafford, Thank you for taking the time to leave us the feedback, It’s great to hear that the hard work the team put in has assisted you in the move. We hope you are happy in your new home & if you need anything in future, please do not hesitate to contact us! Take care & all the best!
5/5
GoogleAn excellent and professional service. Having used Stephenson Browne for a previous sale we were pleased that they were the agent used during our recent purchase. Margret, Brittany and the team were both professional and kept us fully informed throughout the buying process, quickly resolving any issues. An excellent service and would recommend without hesitation
5/5
GoogleWhen purchasing a property in Alsager, the staff at Stephenson Browne were professional, and helpful. They responded promptly to telephone calls and emails and communication was good at all times. The purchase went through quickly and without any complications. I would particularly like to thank Margret for her input.PositiveResponsiveness, Professionalism
1/5
GoogleTrying to make an appointment to view a property. Receptionist confirmed she would ask somebody to call back. 4 hours later no call back! I had to call back and was greeted with same response. The receptionist was extremely apologetic and obviously it was not her fault, but the other staff should get their act together. Obviously, they don't need the business I just feel sorry for the people who trust them to sell their property.
Hi Mr Johnson, Im really sorry to hear that you had this issue . We do value all of the business we get and try to improve wherever possible. I have noted the issue and spoken to the office in question. Once again, our apologies.
5/5
GoogleCarla, Ally & Beth make the stressful job of finding a property & moving, easy & efficient. Their customer service is exceptional & they keep you updated every step of the way. I would highly recommend.
Hi Sharon, From all the team at Alsager Lettings, thank you for the five stars and kind words :) Best regards, SB
5/5
GoogleFantastic agents to deal with. Margaret was a voice of reason and a great help.
Dear Deborah, thank you for providing us with feedback following your experience with you, if you ever need anything in future, feel free to pop in!
5/5
GoogleBoth sold and purchased property through the company and definitely don't have any complaints with the work they do. Would definitely recommend.
Hi Frances Thanks for the comments and five stars, and thank you very much for your custom, we appreciate it. All the best, SB Alsager
5/5
GoogleVery friendly and helpful
Hi Izzy Thanks for the five stars and kind words. … More
5/5
GoogleThe staff at Stephenson Browne were extremely helpful in what was a very emotional experience for me. They acted with professionalism at all times. Margret in particular was brilliant at progressing the sale and keeping me informed - whilst chasing both sets of conveyancers!
Hi Tracie, Margret and the team are very grateful for your kind words, thank you! All the best, SB Alsager
5/5
GoogleReally good experience start until now, very helpful with any questions we have and very friendly.
Hi Georgina Glad to hear it / thank you for the five stars and review. All the best, SB Alsager
5/5
GoogleAmazing team at Alsager, from beginning to end. They guided me through a sale and purchase at a stressful time. The sale price was realistic and our house sold virtually straight away. They were very accommodating to our needs and ever so helpful. I can highly recommend Margret who completed our sale and purchase.
5/5
GoogleBrilliant team where everyone was helpful, friendly and professional. We were kept in the loop during the whole selling process. Would highly recommend Stephenson Browne in Alsager.
Hi Debbie, Thank you for your very kind words, along with the five stars, we really do appreciate it. Have a nice weekend, SB Alsager
4/5
GoogleMargret and the team at Stephenson Browne were very supportive and friendly to me as I purchased my new home - and especially when things weren't going quite to plan on completion day. It was nice to have a friendly voice on the other end of a phone during an anxious time.
1/5
TrustpilotDo not recommended
I spoke to the Newcastle branch about a property and they arranged a viewing for me. They promised to send a confirmation email to me but I haven't received it. At the day the viewing was arraged, I called them and they said the house has been sold. Zero communication, poor service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stephenson Browne Ltd's Alsager office has 262 reviews across two platforms: 235 on Google, 27 on Trustpilot (across the whole business).
Stephenson Browne Ltd Alsager is rated 4.4 out of 5 across all 262 reviews, and 4.7 out of 5 on Google from 235 reviews.
Stephenson Browne Ltd Alsager, 13 Crewe Road, Alsager, ST7 2EW.
