Every review we hold for the Alsager office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleBad service, slow communication, lots of lies. Leave well alone.
Andy · 27 August 2016
Agent replied · 25 August 2024
Hi Mr Barratt. Could you please email me at the following address with all the details so I can look into this matter for you. Thanks
tony@stephensonbrowne.co.uk
We have since looked into this and realise that this relates to a dispute regards our service in 2015. This was put to the OMBUDSMAN FOR ESTATE AGENTS, an INDEPENDENT ADJUDICATOR which concluded as follows:-
For the reasons stated above in my review, I have not supported any of the complaints and I am not prepared to make any award of compensation.
Therefore, I am of the view that, without the production of significant new evidence to support the complaint against Stephenson Browne Ltd, it would be unproductive for the Complainants to pursue it further through this Office
Our reviews are invariably 5 stars from many happy clients. Sometimes clients lose the properties they wanted due to influences outside of our control as happened here. We are sorry that this happened on this occasion but as the adjudicator pointed out there was little we could do.
★★★★★ 5/5
GoogleGreat experience from the entire team. We would definitely recommend.
M · 26 August 2023
★★★★★ 5/5
Googlegreat to have such a professional team involved in the sale made the whole process go easier
David · 10 January 2023
★★★★★ 4/5
GoogleThank you for enabling the smooth sale of our property. At all times you delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend you
Patrick · 27 August 2019
★★★★★ 5/5
Google"We both sold and purchase a property through Stepehnson and Browne; the staff were professional, unbelievably helpful and went above and beyond towards helping us move out of our old home and into our forever home."
AEVOS · 27 August 2017
★★★★★ 5/5
GoogleWe have had a great experience with Stephenson Browne. Communication was excellent throughout accompanied by friendly and helpful staff. We would definitely recommend there services.
Chris · 26 August 2021
★★★★★ 5/5
GoogleWe’ve bought and sold through Stephenson Browne. Both times professional and efficient. This last time we had an offer on our house within 2 days. Brilliant! Excellent service from start to end. Would recommend.
Louise · 27 August 2018
★★★★★ 1/5
TrustpilotAwful Custom service from Sandbach…
Awful Custom service from Sandbach Office Lazy and can’t be bothered to answer or return calls
Stephen · 11 October 2022
★★★★★ 5/5
GoogleBrilliant service from start to finish - especially impressed by the fact that they have a dedicated employee who pushes sales along by speaking to sellers,buyers,solicitors etc and resolves anything holding up progress.
Paul · 27 August 2018
★★★★★ 1/5
TrustpilotHouse sale
Completely ignored left messages no response whatsoever
Michael · 11 July 2023
★★★★★ 5/5
GoogleExcellent communication throughout the whole of the process of the house sale. Would have no hesitation in recommending Stephenson Browne to anyone who is buying or selling property.
Eddie · 27 August 2019
★★★★★ 5/5
GoogleGreat Company - Cannot help but recommend - Fantastic team! - Treated like family - Best in the area - Well done and Thank you!
David · 26 August 2020
★★★★★ 5/5
GoogleVery helpful thrughout the whole process. Very good at comunicating and getting back quickly. Would highly recommend. Thank you for helping us move into our new home! :-)
Victoria · 27 August 2018
★★★★★ 5/5
GoogleExcellent staff, Excellent follow-up service that see's contracts to completion and a very responsive team. Highly recommended!PositiveResponsiveness, Professionalism
Mark · 26 August 2021
★★★★★ 5/5
GoogleRating only, no written review.
Lesley · 16 March 2026
Agent replied · 16 April 2026
Thanks for the five stars Lesley.
All the best,
SB Alsager
★★★★★ 5/5
Googlegreat staff
always there at a phone call
this company will go that extra mile and did for us
thank you so much
from us all
Ian · 27 August 2018
★★★★★ 5/5
GoogleEspecially loved the volunteers who gave a lot of extra information and brought it to life.
Claire · 26 August 2021
★★★★★ 4/5
GoogleRating only, no written review.
Jayne · 16 February 2026
Agent replied · 16 April 2026
Thanks Jayne!
All the best,
SB Alsager
★★★★★ 5/5
GoogleRating only, no written review.
Glenn · 16 February 2026
Agent replied · 16 April 2026
Thanks for the five stars Glenn.
All the best,
SB Alsager
★★★★★ 5/5
GoogleRating only, no written review.
Karen · 16 January 2026
Agent replied · 16 April 2026
Thanks for the five stars Karen.
All the best,
SB Alsager
★★★★★ 4/5
GoogleThe team at Stephenson Browne did everything that was expected of them. Really good communications particularly once the sale process was underway.
Alex · 27 August 2018
★★★★★ 1/5
GoogleI’m still waiting for Poppy’s call 7 days later!
Very unprofessional!NegativeResponsiveness
Richard · 26 August 2021
★★★★★ 5/5
GoogleGreat company to deal with for purchasing, selling property or letting
Andy · 26 August 2021
★★★★★ 5/5
GoogleRating only, no written review.
紀禮賢 · 16 December 2025
Agent replied · 16 April 2026
Thanks for the five stars!!!
All the best,
SB Alsager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
